Both failed, but got replaced
It was unfortunate that both Elvies stopped charging, one after the other. But customer service worked to get us replacements. The first one required some back and forth, but the second was much clearer.
I worry about the waste, and Elvie folks assured us that the charging issue is rare. It was surprising for us to have it happen for two different units, though!
Reply from Elvie
Hi,
Thank you for taking the time to leave us this review, we are very sorry to hear you're having an issue. We're committed to improving your Elvie experience, and we're always on hand to help.
We'd like to encourage you to get in touch with our Customer Care team if you've not done so already, and they'll be more than happy to help www.elvie.com/contact.
Kind regards,
Elvie