I don’t shop with asos as often as I used to, as the benefit previously would have been accessing a lot of brands under a single marketplace but with a consistent buying experience. It has gone downhi... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Ordered a pair of shoes - UK SIze 5.5 - However upon arrive sent US 5.5 (UK 3.5) OK mistakes can be made - Advised ASOS customer services and returned and re ordered - AND same again arrived - wrong... See more
Parcel sent to a different collection point , different town! Can’t even explain or find out the reason why because I’ve been trying to speak to someone and all I get is the automated chat asking m... See more
I rarely write reviews, but I feel compelled to warn other customers about the poor service I’ve experienced. I’ve been a loyal ASOS shopper for years, but my account was unfairly closed a few month... See more
Next day delivery never happened, nor the next dsy, nor the next day etc etc. Evri's tracking message repeatedly saying "unable to deliver to Parcelshop" when it is a 24 hour store, is ridiculous. As... See more
Premium service is a scam. You will not receive next day delivery. Items were missing from box that said they were there. Order was split into two packages, one never arrived. You can only live chat,... See more
To sum it up right from the beginning: Last time ever. I´ve bought a pair of Vans Crosspath XC, which are supposed to be water-repellent. Walked the dog, stood 5 minutes in a meadow with morni... See more
Have used ASOS for years with no problems. Purchased 4 French Connection hoodies 3 of which I returned due to poor quality & sizing using the Returns label supplied through Royal Mail. Goods are showi... See more
My parcel didn’t arrive, so I had to contact customer service over 6 times. Every time I am told to wait another day! It’s been over 3 days already. I need the items before the weekend and ordered it... See more
I literally never write reviews but my experience with ASOS has been terrible! Made a $120 purchase and never received the items despite it saying it was delivered. My building has a package locker sy... See more
Sent the wrong item, I ordered white and they sent black (easy mistake to make eh!) then refused to help just told me I needed to contact their partner directly to arrange a return. I live in the coun... See more
Terrible customer service. Ordered 2 dresses, created returns label within the time frame and advised asos that the parcel may be slightly late to return as I have physically out of the country.... See more
Company of scammers! Did not return the money, although I received a refund in September 2022! For three years I regularly wrote to ASOS support, the operators replied that the financial service will... See more
Dont have any issues with ASOS only their clothes are hard to judge because of the weird poses the models make. They also all seem to wear neck chains obscuring the collars on t shirts etc.
I wish I could put 0 stars. Do not buy from here they will not let you return. I simply ordered a jacket this jacket didn’t fit me it was way too big so I sent this one back and ordered a size down... See more
Premier delivery is a scam. Orders never arrive the next day!!! They tell you to order within a certain amount of time for next day delivery and they dispatch it at early hours the next morning so it’... See more
Terrible customer service!!!! I paid the annual fee for next day delivery, didn’t get my parcel next day, which I needed it for. Tried to do a live chat. After speaking to 2 diff robots finally got... See more
I don’t know what has happened to ASOS but it has majorly gone downhill! InPost have apparently been experiencing severe delays but all ASOS keep doing is telling me to wait another 2 working days. Th... See more
I bought my daughter a dress for her 18th Birthday party. It was lovely. Washed it as per instructions but it shrunk. The customer service is terrible. The AI is appalling. Can't get a human being to... See more
ASOS has gone massively downhill. ASOS used to be my go to online shop, it had amazing clothes and amazing service. It’s now horrendous. I ordered some make up with my next day delivery service which... See more
Ordered an outfit for my daughter to wear to her grandmothers funeral . They use evri and the parcel is now 2 days overdue . They want me to wait another 2 days which will past the funeral before they... See more
I used to absolutely love ASOS but then they started charging me if I sent back a certain amount for a refund, then they outright blocked my account. To be fair I think that asos has gone down hill an... See more
My account was blocked and no explanation was given. No clear advice given to unblock the account. My daughter was given a £50 gift card which was unusable as the had blocked my friends account al... See more
Ordered suits for some upcoming weddings - spent a few hundred dollars on my order then had to contact them multiple times on where it was - only to be told after a month that it was lost and my order... See more
Customer service is the worst you will ever experience! After chatting to an AI bot you may or may not get disconnected or if you're lucky you'll get a live advisor who is rude and doesn't have a clue... See more
I ordered one top on an order and it had a hole in it. I then returned the item and ASOS charged me for the return delivery despite the fact the policy states it’s free returns for faulty/ damaged ite... See more
Customer service is awful. Do not waste your time. I paid for premium and believe me when I say there’s nothing premium about this delivery service. I’ve yet received my package and it has been a few... See more
Placed an order paid for next day delivery by 12pm didn't arrive so I got my delivery charge back. I ordered 6 items only two arrived I was told to wait until 30/09/2025 to contact them again. Today I... See more
Awful customer service - they don’t help you out when you need to process a refund and they don’t even care if the warehouse makes mistakes. I got a dirty item sent to me and I asked them for a refund... See more
Just dont buy here. I bought a pair of sneakers. In a month they were already detached. Advisor told me to send them back for quality inspection and recycling in order for me to get the ref... See more
The return window was exceeded by only 24 hours and ASOS refused to show any flexibility for a loyal customer. They refused to receive the return. While trying to engage with the agents to res... See more
NO Customer Service anywhere. They TAKE your money, but they don’t want to know you for anything else--even if they’re wrong. IT’S CALLED THEFT. No Chat available. No Customer Service available. THEFT... See more
If I could not put a star I would. Worst customer experience ever, tried to return a parcel and it wasn’t working, the chat would not connect me to anyone and then I was told I could not return... See more
Nothing is ever next day delivery as they use RELAY who are the worst company ever. Customer service is COMPLETELY none existent. USELESS
Your customer service is appaling....i have an item i wish to return, but cant as your system says it hasn't been delivered yet...no tel number to call and on live chat was told I'm 48th in the queue... See more
ASOS have been shocking at processing a refund causing me to spend hours on their chat function trying to sort it out it’s still not resolved. Unfortunate enough to have the refund going to a gift car... See more
No accountability. Terrible service and still awating a refund after nearly two months of original order. Somebody shut this company down. Lets wait for a stupid response below so they dont get in... See more
Have shopped with asos since 2016 .Order Jeans which had two marks looked like blood from a cut finger.I returned them. three days later they were sent back to me .Live chat weren't much help obviousl... See more
ITS NOW A BAD BRAND! The Team support is going to treat you like trash, i wait 3 hours to get someones help, and get nothing. You will ask the refund and they will say that the refund just tak... See more
I made an order for a few items using a voucher I received for my birthday. The cardboard box that my order arrived in was completely battered, it looked like it had been used repeatedly and w... See more
Terrible customer service. I paid for a pair of shoes which ASOS didn't send and did not inform me either. It's been more than ten days and I don't have my refund yet. I will never shop with them agai... See more
I’ve been happy customer for ages and never experienced any problems until I had to resolve something via customer service, which is highly poor and unprofessional and extremely slow. I’ve orde... See more
My first order was delayed by a week, using the themselves-unreliable EvRi carrier, with no compensation offered, beyond a replacement they deigned to send by Royal Mail this time. Three seperat... See more
There’s non existing costumer service…returned an item and by tracking they received on 02/10/2025,today is 09/102025 and still refund hasn’t been issued!!!
Terrible customer service. I got an email saying my parcel was dispatched. 48 hours later the tracking hasn't changed. ( even tho it's 48hour tracked delivery) so I contacted customer service to ju... See more
Worst return options since short for BE , reached out so customer service they cannot assist. Be careful before you order, think about your refund.
Terrible service, they are unable or unwilling to cancel an order which is still a whole weeks away from being dispatched and delivered. They’d rather me wait for eventual delivery and then return i... See more
My refund still waiting since 20th Aug 2025 noone to call , speak with a robot which repeat the same stupid questions then said can't understand !! I tried to call head office who wasn't helpful who a... See more
ABSOLUTELY DISAPPOINTING DELIVERY AND CUSTOMER SERVICE!! Asos used to have DHL for Portugal and it used to be good. Now they use the local state owned post office which is extremely incompetent. My d... See more
Company details
Written by the company
Visit ASOS.com – The Online Fashion Store.
Contact info
United Kingdom
- www.asos.com
Terrible Experience
I made an order for a few items using a voucher I received for my birthday. The cardboard box that my order arrived in was completely battered, it looked like it had been used repeatedly and was gaping at the sides. Two items were missing from my order, and they'd also sent me a co-ord set that I didn't order, which wasn't even wrapped!
I went onto the Customer Service chat and they were more concerned with getting evidence of the item that I didn't order than addressing the items I hadn't received. Cue having to take photos for upload of less than 5MB. Prior to this, I received an automated message that said I couldn't make a return as the delivery was more than 30 days ago!
After sending the photos, the Advisor then disconnected from the chat and I had to go through the whole conversation again with a new Advisor that joined.
They told me that I could only have a refund or replacement if I returned the item that I hadn't ordered, which is completely unacceptable.
Shocking customer service experience and I won't be buying from ASOS again.
October 6, 2025
Unprompted review
Really bad customer service
Really bad customer service. Its like they don't even want returning customers
October 5, 2025
Unprompted review
Ordered an outfit for my daughter to…
Ordered an outfit for my daughter to wear to her grandmothers funeral . They use evri and the parcel is now 2 days overdue . They want me to wait another 2 days which will past the funeral before they will do anything .
October 6, 2025
Unprompted review
Simply fraud
To sum it up right from the beginning: Last time ever.
I´ve bought a pair of Vans Crosspath XC, which are supposed to be water-repellent. Walked the dog, stood 5 minutes in a meadow with morning dew, feet wet as hell. So, obviously they do not what they should (see pictures). Provided the pictures to ASOS via Chat, complaint not accepted. For whatever reason.
No more words needed. Companies like ASOS are still far too successful if they can afford this service. Placed a similar post via Google. Pics are included there.
September 26, 2025
Unprompted review
If I could give them 0 I would
October 5, 2025
Unprompted review
My account was blocked and no…
My account was blocked and no explanation was given. No clear advice given to unblock the account.
My daughter was given a £50 gift card which was unusable as the had blocked my friends account also. So when my daughter is emailing asos they can’t help. It’s a GIFT CARD why is it attached to someone’s account.
February 13, 2025
Unprompted review
I’ve been happy customer for ages…
I’ve been happy customer for ages and never experienced any problems until I had to resolve something via customer service, which is highly poor and unprofessional and extremely slow.
I’ve ordered coord which clearly states 100% (it’s vital for me), when it arrived I could even without checking see that it’s polyester and on the label it was said that it’s polysester.
All I wanted from customer service is to give me free postage label and it was not my fault that coord isn’t made on that fabric as it states on their web site. And therefore I don’t want to pay for the return.
They feeding me with messages that other team is looking at the problem. But nothing happens. It’s been nearly 3 weeks, and info on the website still incorrect and I just wonder how many other customers will be misled by this?
All I want if just get my money back and get rid of these items.
I don’t even care about £3.95 anymore and probably will send it at my cost just to get rid of it and return money before it’s too late to create a return.
But ASOS will loose loyal customer who I was for years and years. Because if I leave I do it forever 😀
September 23, 2025
Unprompted review
Premier delivery is a scam and agents are unhelpful
Premier delivery is a scam. Orders never arrive the next day!!! They tell you to order within a certain amount of time for next day delivery and they dispatch it at early hours the next morning so it’s never going to come that day. Don’t order from them if you want it next day we it will be 2 days minimum, agent on the that was extremely unhelpful and ended the chat on me. Customer service is always appalling with asos
October 4, 2025
Unprompted review
ASOS don't appreciate their customers.
The return window was exceeded by only 24 hours and ASOS refused to show any flexibility for a loyal customer.
They refused to receive the return.
While trying to engage with the agents to resolve the issue, the agent abruptly ended the chat without resolving the issue. This was dismissive.
ASOS should appreciate customers who have placed many orders in the past and demonstrate flexibility where possible.
I won't be purchasing with ASOS ever again and will spend my money with retailers that appreciate the business.
October 4, 2025
Unprompted review
Awful service and you can’t speak to…
Awful service and you can’t speak to anyone! My parcel was lost and no help and the service advisers didn’t even know how in post worked. Told me to go back for a receipt 2 weeks later and now I’ve had to pay for all the missing items. Awful!
September 10, 2025
Unprompted review
ASOS has gone massively downhill
ASOS has gone massively downhill. ASOS used to be my go to online shop, it had amazing clothes and amazing service. It’s now horrendous. I ordered some make up with my next day delivery service which I pay extra for. I didn’t arrive for a week and after chasing numerous times they kept telling me it was out for delivery but Evri status said waiting for parcel. One customer service person said I’ll get a refund the next day but 2 days later nothing….,and and 7 days later my parcel arrives! By this point I had already bought the make up elsewhere (thinking I was getting a refund) just utter crap - will avoid at all costs. I’m not even a serial returner I just want decent service like you get elsewhere.
October 1, 2025
Unprompted review
Shut them down.
No accountability. Terrible service and still awating a refund after nearly two months of original order.
Somebody shut this company down.
Lets wait for a stupid response below so they dont get investigated by the ombudsman.
October 4, 2025
Unprompted review
I used to absolutely love ASOS but then…
I used to absolutely love ASOS but then they started charging me if I sent back a certain amount for a refund, then they outright blocked my account. To be fair I think that asos has gone down hill and so I’m not to bothered about this - but what I am bothered about is the return that I sent before they blocked my account. I’ve tried customer service chat, email everything and they refuse to contact me back. Completely backwards. I would stay clear of asos
October 4, 2025
Unprompted review
Asos
I don’t even want to give it one star keyboard complain ordered 2 different colours in jackets they arrived 2 big ordered the colour off choice in a smaller size arrived in different colours, ordered again and again received the wrong colour customer service team is the worst I’ve ever come across this complaint has actually taken up my Friday night from 5.30 to writing this at gone 11 o’clock pm with still no resolution to having my chat deleted twice I spend so much on this website absolutely shocking all I want to do is order the the jacket I want in the right colour how hard is that that fact u keep sending me the wrong colour is not my fault yet u take my money and I the customer have to wait not once but twice up to 10 days for my money back twice keep the jacket £85 cause you’ve just pissed me off not one e but twice shocking customer service
October 3, 2025
Unprompted review
ITS NOW A BAD BRAND!
ITS NOW A BAD BRAND!
The Team support is going to treat you like trash, i wait 3 hours to get someones help, and get nothing. You will ask the refund and they will say that the refund just take place, and then they will send you back the Items so they tell you they cannot refund you.
Also the quality is VERY low now. And the Team Support dont care about you, they will treat you like trash and end conversations without a solution.
You have other brands like About You, that will listen you and take care of their costumers with respect.
I also will do a formal complain about ASOS.
I wish i can add the Chats conversation in here to prove.
Please to avoid yourself a stresstfull situation DO NOT BY anything from ASOS
PLEASE JOIN, FOR US TO TAKE A LEGAL ACTION AGAINST ASOS
October 3, 2025
Unprompted review
Returns options not available in Singapore
I purchase an item in asos and tried to return it through their ReBound page following the instructions. First try they were supposed to collect it from my address but nobody came to pick it up so I contacted Customer Support. Second time, they sent a new label so I should drop it in a drop off location. I go to the drop off location and the guy tells me the system does not recognise the tracking ID, the label is invalid. I contact customer support again and Third time: after more than 30 minutes chatting with an agent, the agent drops the conversation without giving any solution, I wait to get connected to a second agent, after 1 hour chatting with the new agent he sends a new label, I go to the drop off location same result, I go to a second drop off location, same result. I have taken pictures of everything, chat and system in the drop off locations with the invalid numbers.
If you purchase something in ASOS in Singapore, have in mind you won’t be able to return your item.
Btw the last agent told me that I will receive an email with a solution and I am still waiting…
October 2, 2025
Unprompted review
Worst customer service.
Terrible customer service. I got an email saying my parcel was dispatched. 48 hours later the tracking hasn't changed. ( even tho it's 48hour tracked delivery) so I contacted customer service to just be told oh don't worry it will turn up at some point. Told to wait another 3 days then I'll be able to get a refund. Sn then the customer service agent just left the chat. Rude an unhelpful in every way.
October 2, 2025
Unprompted review
Backwards company
Terrible service, they are unable or unwilling to cancel an order which is still a whole weeks away from being dispatched and delivered. They’d rather me wait for eventual delivery and then return it, yet they bang on about being green. Make it make sense.
A truly incompetent clown show.
October 2, 2025
Unprompted review
From 3 day delivery to 18 days & sent a 30 minute drive away!
I ordered a pair of sneakers that were supposed to be delivered in 3 days. I received a message saying they had a problem with the order so it will be 17 days instead. Then when the 17 days came, still no shoes, no message.
Finally, the 18th day I found a link and the shoes were delivered to a UPS store in a different town than I live! I was supposed to go pick them up or they would be returned. NO ONE ever sent me a message (phone or email) to tell me that they are no longer delivering them directly, but instead I have a 30 minute drive to pick them up!
IMPOSSIBLE to get in contact with ASOS. Only a BOT where I put my order number and the BOT told me they were 'still out for delivery'.
October 2, 2025
Unprompted review
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