Very Unhappy
Have used ASOS for years with no problems. Purchased 4 French Connection hoodies 3 of which I returned due to poor quality & sizing using the Returns label supplied through Royal Mail. Goods are showing as returned on the Royal Mail App but I have not received my refund after 2 weeks. Struggled to get past the ASOS a Chat Bot but eventually got through to a human. I gave all the relevant tracking information & the representative said it’s my responsibility & hung up the Chat. I have saved the Chat & am following up but I am heavily out of pocket. Very disappointing Customer Service.
October 8, 2025
Unprompted review
