boohooMAN Reviews 12,468

Good products at reasonable price but returning an item is a nightmare. You’ll pay for postage, an additional fee for returning an item, you will have no updates on how your refund process is going. I... See more

Unfortunately won’t be using again. Ordered a few pairs of trousers, hoodie and t shirts. Hoodie and T-shirts are decent quality, one pair trousers came with loose threads everywhere and the other had... See more

The items were okay quality, exactly what you’d expect for the price but the return process is horrendous! My partner was 4 days behind sending the items back, and she’s got the money 4 days ago… I’m... See more

Unfortunately the garment arrived with a tear, but the customer service team offered a full refund. Initial.comtact was I believe with a chat bot, but then Kai contacted me in person and Ronie Ann... See more

I placed an order on 15th September (Order No. MUK121204472) and returned it on 18th September. It’s been 20 days!!!! and I’ve still not received my refund! Customer service is terrible!! I keep ge... See more

I refunded an order because it didn´t fit me, paid about 24€ in shipping fees, it has arrived more than 2 weeks ago, still haven´t got my money back, tried multiple times to contact the support and... See more

Ordered 2 pairs of PJ bottoms (1xNavy 1xBlack) wore the Navy for a week without complaint, then after 1 night in the Black pair I noticed a hole/tearing on the side where the waistband meets the pan... See more

STAY AWAY FROM THEM!!! Ordered jeans from boohooman on the 23/09/25. Its now the 06/10/25 and Evri has still not delivered my parcel. Tried to contact Evri & Boohooman for an explanation with no l... See more

I returned items for a voucher, and the company confirmed they received them, stating a refund would be processed. A month later, I hadn’t received anything. When I contacted them, they said they coul... See more

I brought a 2 piece outfit, and only onw of the pieces was delivered, I have reported on facebook and whatsapp and got some AI response that someone would reach out, it's almost a week, no one has res... See more

On September 24, I placed an order through the app and completed payment. I never received a confirmation, and the money was taken from my account. Their customer service is entirely automated a... See more

I have had no update on my order MUK121285849 raised this with yourselves no response. Where is my refund or order? Secondly I again ordered the same top and another item. As I presumed you los... See more

I’ve recently ordered from the site and notice my address was incorrect. After reaching out to customer service (AI assistant), I found that all avenues of contact leads to a dead end. There is no hum... See more

I returned an item in August and had an email saying they had received it but I never received any communication after that or my refund. I’ve contacted them numerous times and they keep fobbing me o... See more

OMG! Wish I read the reviews before purchase. Just bought a necklace for £21, came & it's already faded. Sent an email about returns, no response. Reading the reviews it's obviously ave lost £26.50. T... See more

Returned some items due to them not fitting my son which were birthday presents ( early Sep ). Thought that I would chose the credit option as I needed to re-order and thought this would be the qui... See more

Still waiting for a refund for an item Boohoo man failed to send with my order. After numerous contact with the company I was told I would receive the refund by 26th September. However still waiting... See more

Terrible company. Ordered 7 items of clothing and returned 4 items using their return instructions. Return parcel was signed for but only one t-shirt was refunded. Customer services ignoring me desp... See more

Starting to think we have been scammed here. Ordered two pairs of tracksuit bottoms and have been sent a pair of women’s shoes from PLT- not even a mix up at the same company. Have emailed using their... See more

"I'm extremely disappointed and frustrated with the service I've received. It's been nearly 4 months since I requested a refund voucher, and despite numerous follow-ups, I've had no results. I've s... See more

If I can give it zero stars I will this place is a scam. I placed my order September 30th my items shipped in 2 separate packages. One came October 6th the other package is still waiting to be picked... See more

Their size guide was inaccurate, I tried putting in a request to talk to support and talk about exchanging/returning the clothes, however they never responded. It went over the 30 day period, so I t... See more

I placed an order and on the next page it said there was an error processing the order and if a payment was made to contact customer support. I have attempted to contact customer service numerous time... See more

I ordered trainers size 10 .. The order confirmation said size 10 . But they sent me size 11 . I have tried to contact customer services but have not had any response . They then send me a survey to... See more

Ordered 2 hoodies and returned them in August still waiting for a refund. I have contacted them numerous times and they keep repeating thst the refund is processed and I will receive in 5 days. I have... See more

Absolutely ridiculous experience. A few days after ordering, half of my order was cancelled due to being "out of stock" and then the rest processed 10 minutes later. I immediately attempted to c... See more

Had to give one star as not possible to give 0. We ordered some clothes which didn’t look as good in real life once received. We returned the clothes for a refund and we know they have been delivered... See more

DONT ODER THEY DONT GIVE YOU A REFUND, Then say they have sent a gift receipt, When you ask for proof. They say check junk and spam and be patient. I have contacted customer services over and o... See more

Absolute scam. No refund received, automated replies on WhatsApp and ignore emails. Always get told customer services is busier than usual but they just refuse to answer your queries. Reporting to tra... See more

How come so many parcels go missing, including mines? Never experienced such a thing with any other company. Claims my parcel is missing and I should wait for a month to reship order. I know i... See more

after engaging in a conversation with your customer services that still got me no where, when the clearly cannot be arsed to help and I use that word very lightly it’s like they switch to auto re... See more

On 17th September, I made a purchase that included £9.99 for a PremierMan membership, and a separate £7.99 for DPD next day delivery. The package was instead sent by EVRI, Standard Delivery..... See more

I ordered MUS109144680 on September 1st. Tracking has never worked since the day Placed. I was expecting delivery on 9/11 but shipment never came. It is now 9/27 and the order still has not come nor d... See more

Next day delivery but telling me to wait 5+ days for it? Shouldn’t have trusted this company in the first place, if it says next day delivery then it should be next day and a priority. Why am I paying... See more

Good morning today is September 30, 2025. I ordered my son school clothes. July. My son received seven pieces of the 14 pieces out order speed X deliver a package to the wrong address August 2. I got... See more

Would give 0 stars if it allowed. I ordered a suit. The jacket came and was the wrong size (38r) from what I ordered (40r). Not at least to mention that it smelt horrible. I have tried to... See more

Should have read these reviews before placing an order for the first time. Bought a pair of very similar shoes with the intention to keep one that I like the most and return the other through Klarna.... See more

I placed an order with BoohooMAN and still haven’t received my parcel, even after multiple follow-ups and promises from customer service that it would arrive. It’s now well past the expected deliver... See more

Ridiculously slow returns process. Been over two weeks since I sent my items back and still no refund. The clothes were such poor quality too. Load of rubbish. Never ever shopping here again.

I ordered some items on the Tuesday and paid for next day delivery as I needed them for the Saturday as was going out for the day. Unfortunately they use evri and I didn't get the items until about... See more

I used the whatsapp option to ask a question about my order. So easy! And Kai answered my query quickly, politely and clearly with a link for me to follow. Easier than making a phone call!

If anything could go wrong, this is it. Order not received. The company doesn't take any action, and there's no automated response. And you're left alone with the problem... I don't recommend it!

Returned on the 19th of sept and they received the returns on the 23rd and still no refund. Messaged on WhatsApp and they just keep saying the same things.

I used to love shopping at BoohooMan, but I will not be shopping with them any longer. I bought what was meant to be a matching set. Only for the items to arrive and the bottoms were a completely a di... See more

Returned a jacket to them and selected credit note for the first time as they offered 10% extra for doing this. Received an email on the 18th September stating I was due this back as they now had... See more

Clothes were not delivered, reached out to their customer service and got no confirmation the message was received and have not heard back, two weeks later.

I ordered a parcel over 2 weeks ago! The parcel was apparently ‘lost’ I still do not have my order and when I have been trying to get in touch. It takes days for a reply and this is still not resolved... See more

Order numbers: MUS109204709 MUS109259686 My cousin just placed another order with BoohooMAN for over $200 using my card — I wish I had warned him first about how much of pure... See more

Impossible to reach if needed. For weeks been trying to contact them about a refund of returned items. Send a order back, paid for the return shipment, with track and trace and confirmation of the par... See more

Bought joggers called ''Training Dept Loopback Straight Leg Fit Joggers'' and less than 1 month they started to fade, developing an unusual red discoloration. I barely washed it only once a week... See more