I’ve been happy customer for ages…
I’ve been happy customer for ages and never experienced any problems until I had to resolve something via customer service, which is highly poor and unprofessional and extremely slow.
I’ve ordered coord which clearly states 100% (it’s vital for me), when it arrived I could even without checking see that it’s polyester and on the label it was said that it’s polysester.
All I wanted from customer service is to give me free postage label and it was not my fault that coord isn’t made on that fabric as it states on their web site. And therefore I don’t want to pay for the return.
They feeding me with messages that other team is looking at the problem. But nothing happens. It’s been nearly 3 weeks, and info on the website still incorrect and I just wonder how many other customers will be misled by this?
All I want if just get my money back and get rid of these items.
I don’t even care about £3.95 anymore and probably will send it at my cost just to get rid of it and return money before it’s too late to create a return.
But ASOS will loose loyal customer who I was for years and years. Because if I leave I do it forever 😀
