Colleen

My account was blocked and no explanation was given. No clear advice given to unblock the account.

My daughter was given a £50 gift card which was unusable as the had blocked my friends account also. So when my daughter is emailing asos they can’t help. It’s a GIFT CARD why is it attached to someone’s account.

Ordered from them three times now. Great competitive prices and super fast delivery.

Pay so much for delivery and have to pay again to return. Can’t even get a refund in store only credit note.
I will NEVER by from sports direct again!

16/09/21 UPDATE: they finally responded to my email and said there’s nothing they can do. So they responded to my comment just to make themselves look good, like they really wanted to help 🙄

How did this company get my email address. I’ve never heard of them. Unless this company use to trade under another name. Their is no explanation as to how or why they are sending me marketing emails

I normally like beauty bay. Probably because I’ve never had to return anything.
Spoke to a bot and was told by the bot that someone will be in contact. 4 months later I’ve just realised that no one never contacted me or sent a return label. Waste of my money, the item is faulty. Couldn’t use it even if I wanted to

I was contacted by teletext customer support yesterday. I was told they will call me back this morning, as they couldn’t complete my request to cancel as the third party is closed, when asked who this third party is, he was refused to tell me. It is now the afternoon and trying to get through to someone on their customer support line is near impossible.
My issue of cancelling still hasn’t be resolved, and I am disgusted with the lack of transparency, unclear and misleading information I’ve been given. I don’t know how a company can expect to keep customers when they treat them so poorly.

UPDATE: So after waiting nearly 2hrs to speak to someone. The advisor told me I have to pay an additional £230 to cancel my holiday. But yesterday Brent told me it was £150 and he will waive the fee. These people are plucking figures out the sky. In section 11 it does not mention this. For amendments it says £50pp but not for cancelling. This is misleading information, how can you make me enter into a contract with a third party but not tell me who this third party is or make this clear in the T&C’s had me believing my contract was with JET2 but NO they’re telling me theirs some other company involved. Who is this company? Oh and to top it off, she put me on silent and then cut the call. Now I’m back in a queue to speak to someone else. Lord give me strength!!!!

So 1hr & 34mins later I get through to Paston, I gave him my booking ref and told him I want to cancel. He’s now put my call on hold. Let’s see how many minutes it takes him to cut the call. This company is beyond a joke. It’s is now 15:20 on 29/05/20 and I’ve trying to sort this out from 17/04/20 numerous emails numerous calls and numerous live chats

If I could give them ZERO stars I would. I have repeatedly tried to cancel my holiday from 17/04/2020 6weeks later and numerous emails and hours on live chat the holiday is still live!!! I just want the holiday cancelled! Very frustrated and will never use this company again.

I’ve been using this site for years and they never disappoint.

Always reliable, good brand selection and fast delivery. Not to mention very responsive customer service team

I’ve never had problem with this company. Orders always delivered on time

I have ordered from beauty bay on many occasions and never had a problem. Fast delivery.
Only wish they would do more offers and bring back the free samples

My items were available to collect from a Brewers store within days.

First time using this company and was a bit dubious about ordering from them as I had never heard of them, but when I seen I could get cash back from a reputable site, I decided to order my mascara. Their prices are very competitive, I paid 10% less than the high street store price tag. Free delivery although had to wait a little longer than what you would expect from a high st store, but it was worth the extra 4 day wait.
I will use All beauty again in the future