Springbridge Direct Reviews 790

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's efficient and user-friendly online ordering process. People appreciate the clear and transparent pricing, as well as the ease of obtaining necessary information about their orders. Consumers highlight the excellent communication from the company regarding delivery schedules, with many receiving timely updates and notifications. Consumers consistently mention the helpfulness and friendliness of the delivery staff, who often go above and beyond to ensure the orders are placed exactly where needed. Reviewers are also pleased with the quality of the products, noting that they meet or exceed expectations. The prompt delivery service and the company's willingness to accommodate specific delivery requests are also highly valued by consumers.

Based on these reviews

Rated 5 out of 5 stars
Verified

Easy ordering. I needed a delivery on a specific day and that was so easy to arrange. When I checked timing of the delivery on the day, it was easy to get that info. Very happy customer

Company replied

Rated 5 out of 5 stars
Verified

Couldn’t be happier! I’m always weary when dealing with companies I’d never used before. Scams around every corner. But I have to stay I will DEFINITELY be returning with more orders in the future... See more

Company replied

Rated 5 out of 5 stars
Verified

Quick delivery. Efficient and charming driver. Quality product. Have used Springbridge several times over the 12 years we lived here, and have always had first class service from them. Highest praise... See more

Company replied

Rated 5 out of 5 stars
Verified

Brilliant quick service and an AMAZING driver with incredible skills to drop the soul in the correct place . Will definitely shop with your company again . Also friendly voice at 8am when I requested... See more

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Rated 5 out of 5 stars
Verified

Simple on-line order process. Rapid response to queries about delivery, which was within 2 days and at the time quoted. Excellent HIAB offload over the 3m hedge to exactly where we needed it to be sto... See more

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Rated 5 out of 5 stars

From the initial phone call to order topsoil the experience was excellent. The customer service was very good as we were asked questions as to what the topsoil was for to help us get the right on... See more

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Rated 4 out of 5 stars
Verified

Product was as described and was well packaged. My only criticism is that delivery arrangements could be better notified rather than phoning to find out what was happening.

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Rated 5 out of 5 stars
Verified

We have returned to place our annual order to top up our preschool's garden. We need to make sure the soil is safe for the children to play and dig with. I emailed to ask for some help to find the pro... See more

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Rated 5 out of 5 stars

I ordered Topsoil, this was delivered on time and i chose to pay little extra for the grab offload. The driver was patient and careful when off loading, he kept the pile very neat and took his time to... See more

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Rated 5 out of 5 stars
Verified

I have just taken delivery of 2 large bags, o e top soil and one compost. This is my second order in 2 months, on both occasions Springbridge have been first rate. Quality of product is excellent, bu... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordering on website was easy - logical to follow. Contact with office to establish when delivery would be made was efficient and I was advised to call after 0800 on the day of delivery to deter... See more

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Rated 5 out of 5 stars
Verified

Really excellent service once again - my order for top soil/compost was delivered within a couple of days of being placed and the delivery driver could not have been more helpful. An excellent service... See more

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Rated 5 out of 5 stars
Verified

Very efficient process from ordering to delivery. The driver, was very accommodating by dropping the bags at a convenient place. Very pleased with the purchase. Happy with the quality of the soil.... See more

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Rated 5 out of 5 stars
Verified

Delivered the next day, driver left bulk bag exactly where we ask him to. Will definitely use again

Company replied

Rated 5 out of 5 stars

we had a delivery from your company yesterday and this morning , to an address in W5 the 2 drivers that delivered have been great and very accommodating as to how the delivery was made . it is a sh... See more

Company replied

Rated 5 out of 5 stars
Verified

Not the first time I am ordering from Spingbridge. When I need bulk material for my garden, either soil for top dressing the lawn or multipurpose for the flowerbeds then I don't look anywhere. Soil is... See more

Company replied

Rated 5 out of 5 stars
Verified

Spoke to a helpful member of staff initially to figure out what would work best for my garden and made the order online. Easy to use website. Delivered within 2 days. A very helpful guy dropped off t... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service. Very quick to receive our order from placing it. Order fully complete and delivered in perfect location on our drive. Customer service team were also very pleasant on the phone when... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service without any issues! My order for topsoil was processed and delivered quickly. The delivery driver was incredibly helpful and kind. The product quality is really good and meets my exp... See more

Company replied

Rated 5 out of 5 stars
Verified

Delivery came bang on time. Very friendly & polite driver took great care to place the order in just the right place. I am a return customer and I have always found Springbridge Direct helpful with pr... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything that I have ordered many times from Springbridge Direct always arrives within the time frames advised. All of their delivery wagon drivers that I've met are always friendly & helpful.

Company replied

Rated 5 out of 5 stars

Quality product. Reasonably priced. First class service. Polite friendly and expert drivers ensuring safe quick delivery. The lady who delivered was on time, helpful and really professional. Thank you... See more

Company replied

Rated 4 out of 5 stars
Verified

Good price, and quick delivery. My only irritation was I asked twice to have the soil delivered at the back of my property (once when I placed the order online, and to be sure, a second time by email... See more

Company replied

Rated 5 out of 5 stars
Verified

It's all good from this company hence why this is the second time I have ordered from here: The size of the bag in the photo on the website is what you get and the price for this is very reasonable.... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy straightforward ordering - clear, transparent pricing. Excellent customer service when I needed more info re delivery. Everything so easy and whole process so smooth. Would use this company again... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered and paid with no problem online. Springbridge kept me informed of when and how the delivery would be. I had to be out that day so emailed them brief instructions because my and my neighbou... See more

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Rated 5 out of 5 stars
Verified

The driver was in clear communication with me before and after delivery. The exact delivery spot was a little complicated, but the driver listened, followed the instructions and delivered the bags... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to order online. Delivery was on the earliest estimate date. The bag was expertly put on the drive. The quality of the soil was top class.

Company replied

Rated 5 out of 5 stars
Verified

Used Springbridge for materials for our preschool garden. The customer service is very good before and after sale. The delivery was as advised in the time slot. Thank you! Will definitely use again wh... See more

Company replied

Rated 5 out of 5 stars
Verified

The whole experience could not have been better. I was concerned about getting my order on time and I was reassured that it would be delivered in time. In the end my order was delivered the next day.... See more

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Rated 5 out of 5 stars
Verified

Great service I checked for eta in the morning. Arrived bang on time. We left the side gate unlocked because no one was at home, the driver even took the time to slide the bolt over on the gate t... See more

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Rated 5 out of 5 stars
Verified

I had to cancel and there was no problem with refund- greatly appreciate- good service

Company replied

Rated 5 out of 5 stars
Verified

The website made it east to determine exactly what I needed. Purchase was quick and easy. The only feedback I have would be to provide an estimated delivery date prior to placing the order.

Company replied

Rated 5 out of 5 stars
Verified

From my original enquiry and your help with bag sizes to delivery and soil being craned on to site exactly where it was helpful to us, I was extremely impresses. Your staff are so helpful and the s... See more

Company replied

Rated 5 out of 5 stars

I just wanted to say thanks to all at Springbridge. My order was fulfilled quickly and delivered on time, the staff on the phone were very pleasant and gave me the info I needed, and the delivery guy... See more

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Rated 5 out of 5 stars
Verified

I was called immediately after order re delivery day required. Delivered on time. Friendly helpful staff. Very happy with the product. I would definitely use again

Company replied

Rated 5 out of 5 stars
Verified

The service was not just good, it was outstanding! Ordered in the afternoon, delivered 9:30 the next morning! The driver was very friendly and helpful, put the bag exactly where I wanted it although i... See more

Company replied

Rated 5 out of 5 stars
Verified

My delivery was the day after my order. Very helpful driver slit open the bottom of the sacks of topsoil straight into the raised bed! This saved me a day or more of shovelling!!! This is what I call... See more

Company replied

Rated 5 out of 5 stars
Verified

Order arrived as expected, delivered on time and only a few days post order. Fantastic delivery driver was really helpful in positioning the load onto the drive and still maintaining access, and also... See more

Company replied

Rated 5 out of 5 stars
Verified

earlier than expected delivery - great Driver very helpful, delivered to the back of the house not a problem, would recommend your company

Company replied

Rated 5 out of 5 stars
Verified

Very polite gentleman who delivered my compost, and once again the quality of the compost is good. No complaints, so well done.

Company replied

Rated 5 out of 5 stars
Verified

Very pleased with whole experience with Springbridge, soil good quality, prompt service, the delivery lady couldn't have been more professional thoughtful. Would definitely use again

Company replied

Rated 5 out of 5 stars
Verified

I was in the middle of a landscaping project and urgently needed delivery of topsoil. When I was told the next available delivery was on the Monday, this was going to be too late, but the team made an... See more

Company replied

Rated 5 out of 5 stars
Verified

The driver was excellent and placed the bag just where I needed it. The loom & sand was great and just what I needed to complete my work in the garden

Company replied

Rated 5 out of 5 stars
Verified

Prompt, and great about dropping the bag exactly where we asked. Topsoil fantastic quality

Company replied

Rated 5 out of 5 stars
Verified

Was kept notified of the progress of the order. David our delivery driver was very helpful and efficient.

Company replied

Rated 5 out of 5 stars
Verified

Delivered within a day of placing order and dropped from the truck as required.

Company replied

Rated 5 out of 5 stars
Verified

Very prompt delivery and delivery driver was excellent backing down our narrow lane. Topsoil was excellent quality.

Company replied

Rated 5 out of 5 stars
Verified

Arrived at a good time and helpful and pleasant delivery person completed off-loading competently

Company replied

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Company details

  1. Topsoil Supplier
  2. Aggregate Supplier
  3. Bark Supplier
  4. Mulch Supplier
  5. Seed Supplier
  6. Turf Supplier

Written by the company

Premier supplier of quality Topsoil and related products such as Barks and Mulches, Composts, Decorative Aggregates, Sand, Shingle and Turf to both retail and trade; building, landscaping, developing and civil engineering industries and local authorities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

790 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Easy ordering, fast delivery and reasonable price

Website was easy to use. Delivery was very quick and driver was good enough to wait for us when we weren’t home when he arrived.

June 7, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Easy, painless, cheap and efficient

Easy, painless, cheap and efficient. Delivered on time (early in fact) and good quality.

June 5, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Good quality top soil and good service

Good quality top soil and good service

June 5, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Great as always 👌

Great as always 👌 now I've got the garden ready for summer ☀️ good quality turf it was fresh and moyst

June 4, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Really polite and helpful.

Prompt delivery, really helpful and polite staff.
Great products.

May 28, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Not just good, outstanding!

The service was not just good, it was outstanding! Ordered in the afternoon, delivered 9:30 the next morning! The driver was very friendly and helpful, put the bag exactly where I wanted it although it was difficult to reach.

May 22, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

I placed an order for 20mm pea shingle…

I placed an order for 20mm pea shingle gravel, which arrived at the designated time, unloaded to the place I asked it to be dropped.
Very happy with their service.

May 27, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service without any issues! My order for topsoil was processed and delivered quickly. The delivery driver was incredibly helpful and kind. The product quality is really good and meets my expectations. One suggestion for improvement would be to provide an option for tracking the delivery status online.

May 23, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 3 out of 5 stars
Verified

Driver was great but she had been given…

Driver was great but she had been given the invoice address not the delivery address - but not her fault

May 22, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Called the office as I was a little…

Called the office as I was a little unsure with the online ordering service. They were very helpful and reassuring m

May 21, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

From ordering straight through to…

From ordering straight through to delivery was excellent.

May 20, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Cannot praise highly enough

Excellent service as always. Seamless process for ordering and such a helpful delivery driver.

May 19, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Excellent!

Great service and product. Customer service is excellent. Delivery driver polite and helpful. Couldn't ask for better.

May 15, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Quick and efficient service at a…

Quick and efficient service at a reasonable price.

May 15, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Great service from a local firm!

Spoke to a helpful member of staff initially to figure out what would work best for my garden and made the order online. Easy to use website. Delivered within 2 days.
A very helpful guy dropped off the 2 large bags of horse manure. He maneuvered the grab truck to drop the bags off as close to the house as possible as we requested.

May 6, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

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