Alexandra Jordan

Issues with my broadband. I’ve taken 3 days off work on 3 separate occasions to wait for 3 Openreach engineers. The last one told me the fault would be sorted within 10 days and that I didn’t need to be present as the fault wasn’t on my property. 2 weeks later the fault hasn’t been fixed. Called BT today to chase and the last engineers notes say that it wasn’t done as he didn’t have time. You’d think the job would have been picked up again to get it sorted but no, back to square one and I have to wait in again, another day off work, for another engineer to no doubt walk away without fixing the problem. If I hadn’t called to chase the job wouldn't have been picked up. When I asked why I hadn’t been updated or informed I was told that BT don’t call customers because customers don’t answer. Pathetic excuse of a company, I will be making a formal complaint and I want a refund for my time and lack of broadband which I am paying for.

Issues with my broadband. I’ve taken 3 days off work on 3 separate occasions to wait for 3 engineers. The last one told me the fault would be sorted within 10 days and that I didn’t need to be present as the fault wasn’t on my property. 2 weeks later the fault hasn’t been fixed. Called BT today to chase and the last engineers notes say that it wasn’t done as he didn’t have time. You’d think the job would have been picked up again to get it sorted but no, back to square one and I have to wait in again, another day off work, for another engineer to no doubt walk away without fixing the problem. If I hadn’t called to chase the job wouldn't have been picked up. When I asked why I hadn’t been updated or informed I was told that BT don’t call customers because customers don’t answer. Pathetic excuse of a company, I will be making a formal complaint and I want a refund for my time and lack of broadband which I am paying for.