Springbridge Direct Reviews 790

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's efficient and user-friendly online ordering process. People appreciate the clear and transparent pricing, as well as the ease of obtaining necessary information about their orders. Consumers highlight the excellent communication from the company regarding delivery schedules, with many receiving timely updates and notifications. Consumers consistently mention the helpfulness and friendliness of the delivery staff, who often go above and beyond to ensure the orders are placed exactly where needed. Reviewers are also pleased with the quality of the products, noting that they meet or exceed expectations. The prompt delivery service and the company's willingness to accommodate specific delivery requests are also highly valued by consumers.

Based on these reviews

Rated 5 out of 5 stars
Verified

Easy ordering. I needed a delivery on a specific day and that was so easy to arrange. When I checked timing of the delivery on the day, it was easy to get that info. Very happy customer

Company replied

Rated 5 out of 5 stars
Verified

Couldn’t be happier! I’m always weary when dealing with companies I’d never used before. Scams around every corner. But I have to stay I will DEFINITELY be returning with more orders in the future... See more

Company replied

Rated 5 out of 5 stars
Verified

Quick delivery. Efficient and charming driver. Quality product. Have used Springbridge several times over the 12 years we lived here, and have always had first class service from them. Highest praise... See more

Company replied

Rated 5 out of 5 stars
Verified

Brilliant quick service and an AMAZING driver with incredible skills to drop the soul in the correct place . Will definitely shop with your company again . Also friendly voice at 8am when I requested... See more

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Rated 5 out of 5 stars
Verified

Simple on-line order process. Rapid response to queries about delivery, which was within 2 days and at the time quoted. Excellent HIAB offload over the 3m hedge to exactly where we needed it to be sto... See more

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Rated 5 out of 5 stars

From the initial phone call to order topsoil the experience was excellent. The customer service was very good as we were asked questions as to what the topsoil was for to help us get the right on... See more

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Rated 4 out of 5 stars
Verified

Product was as described and was well packaged. My only criticism is that delivery arrangements could be better notified rather than phoning to find out what was happening.

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Rated 5 out of 5 stars
Verified

We have returned to place our annual order to top up our preschool's garden. We need to make sure the soil is safe for the children to play and dig with. I emailed to ask for some help to find the pro... See more

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Rated 5 out of 5 stars

I ordered Topsoil, this was delivered on time and i chose to pay little extra for the grab offload. The driver was patient and careful when off loading, he kept the pile very neat and took his time to... See more

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Rated 5 out of 5 stars
Verified

I have just taken delivery of 2 large bags, o e top soil and one compost. This is my second order in 2 months, on both occasions Springbridge have been first rate. Quality of product is excellent, bu... See more

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Rated 5 out of 5 stars
Verified

Ordering on website was easy - logical to follow. Contact with office to establish when delivery would be made was efficient and I was advised to call after 0800 on the day of delivery to deter... See more

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Rated 5 out of 5 stars
Verified

Really excellent service once again - my order for top soil/compost was delivered within a couple of days of being placed and the delivery driver could not have been more helpful. An excellent service... See more

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Rated 5 out of 5 stars
Verified

Very efficient process from ordering to delivery. The driver, was very accommodating by dropping the bags at a convenient place. Very pleased with the purchase. Happy with the quality of the soil.... See more

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Rated 5 out of 5 stars
Verified

Delivered the next day, driver left bulk bag exactly where we ask him to. Will definitely use again

Company replied

Rated 5 out of 5 stars

we had a delivery from your company yesterday and this morning , to an address in W5 the 2 drivers that delivered have been great and very accommodating as to how the delivery was made . it is a sh... See more

Company replied

Rated 5 out of 5 stars
Verified

Not the first time I am ordering from Spingbridge. When I need bulk material for my garden, either soil for top dressing the lawn or multipurpose for the flowerbeds then I don't look anywhere. Soil is... See more

Company replied

Rated 5 out of 5 stars
Verified

Spoke to a helpful member of staff initially to figure out what would work best for my garden and made the order online. Easy to use website. Delivered within 2 days. A very helpful guy dropped off t... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service. Very quick to receive our order from placing it. Order fully complete and delivered in perfect location on our drive. Customer service team were also very pleasant on the phone when... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service without any issues! My order for topsoil was processed and delivered quickly. The delivery driver was incredibly helpful and kind. The product quality is really good and meets my exp... See more

Company replied

Rated 5 out of 5 stars
Verified

Delivery came bang on time. Very friendly & polite driver took great care to place the order in just the right place. I am a return customer and I have always found Springbridge Direct helpful with pr... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything that I have ordered many times from Springbridge Direct always arrives within the time frames advised. All of their delivery wagon drivers that I've met are always friendly & helpful.

Company replied

Rated 5 out of 5 stars

Quality product. Reasonably priced. First class service. Polite friendly and expert drivers ensuring safe quick delivery. The lady who delivered was on time, helpful and really professional. Thank you... See more

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Rated 4 out of 5 stars
Verified

Good price, and quick delivery. My only irritation was I asked twice to have the soil delivered at the back of my property (once when I placed the order online, and to be sure, a second time by email... See more

Company replied

Rated 5 out of 5 stars
Verified

It's all good from this company hence why this is the second time I have ordered from here: The size of the bag in the photo on the website is what you get and the price for this is very reasonable.... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy straightforward ordering - clear, transparent pricing. Excellent customer service when I needed more info re delivery. Everything so easy and whole process so smooth. Would use this company again... See more

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Rated 5 out of 5 stars
Verified

I ordered and paid with no problem online. Springbridge kept me informed of when and how the delivery would be. I had to be out that day so emailed them brief instructions because my and my neighbou... See more

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Rated 5 out of 5 stars
Verified

The driver was in clear communication with me before and after delivery. The exact delivery spot was a little complicated, but the driver listened, followed the instructions and delivered the bags... See more

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Rated 5 out of 5 stars
Verified

Easy to order online. Delivery was on the earliest estimate date. The bag was expertly put on the drive. The quality of the soil was top class.

Company replied

Rated 5 out of 5 stars
Verified

Used Springbridge for materials for our preschool garden. The customer service is very good before and after sale. The delivery was as advised in the time slot. Thank you! Will definitely use again wh... See more

Company replied

Rated 5 out of 5 stars
Verified

The whole experience could not have been better. I was concerned about getting my order on time and I was reassured that it would be delivered in time. In the end my order was delivered the next day.... See more

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Rated 5 out of 5 stars
Verified

Great service I checked for eta in the morning. Arrived bang on time. We left the side gate unlocked because no one was at home, the driver even took the time to slide the bolt over on the gate t... See more

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Rated 5 out of 5 stars
Verified

I had to cancel and there was no problem with refund- greatly appreciate- good service

Company replied

Rated 5 out of 5 stars
Verified

The website made it east to determine exactly what I needed. Purchase was quick and easy. The only feedback I have would be to provide an estimated delivery date prior to placing the order.

Company replied

Rated 5 out of 5 stars
Verified

From my original enquiry and your help with bag sizes to delivery and soil being craned on to site exactly where it was helpful to us, I was extremely impresses. Your staff are so helpful and the s... See more

Company replied

Rated 5 out of 5 stars

I just wanted to say thanks to all at Springbridge. My order was fulfilled quickly and delivered on time, the staff on the phone were very pleasant and gave me the info I needed, and the delivery guy... See more

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Rated 5 out of 5 stars
Verified

I was called immediately after order re delivery day required. Delivered on time. Friendly helpful staff. Very happy with the product. I would definitely use again

Company replied

Rated 5 out of 5 stars
Verified

The service was not just good, it was outstanding! Ordered in the afternoon, delivered 9:30 the next morning! The driver was very friendly and helpful, put the bag exactly where I wanted it although i... See more

Company replied

Rated 5 out of 5 stars
Verified

My delivery was the day after my order. Very helpful driver slit open the bottom of the sacks of topsoil straight into the raised bed! This saved me a day or more of shovelling!!! This is what I call... See more

Company replied

Rated 5 out of 5 stars
Verified

Order arrived as expected, delivered on time and only a few days post order. Fantastic delivery driver was really helpful in positioning the load onto the drive and still maintaining access, and also... See more

Company replied

Rated 5 out of 5 stars
Verified

earlier than expected delivery - great Driver very helpful, delivered to the back of the house not a problem, would recommend your company

Company replied

Rated 5 out of 5 stars
Verified

Very polite gentleman who delivered my compost, and once again the quality of the compost is good. No complaints, so well done.

Company replied

Rated 5 out of 5 stars
Verified

Very pleased with whole experience with Springbridge, soil good quality, prompt service, the delivery lady couldn't have been more professional thoughtful. Would definitely use again

Company replied

Rated 5 out of 5 stars
Verified

I was in the middle of a landscaping project and urgently needed delivery of topsoil. When I was told the next available delivery was on the Monday, this was going to be too late, but the team made an... See more

Company replied

Rated 5 out of 5 stars
Verified

The driver was excellent and placed the bag just where I needed it. The loom & sand was great and just what I needed to complete my work in the garden

Company replied

Rated 5 out of 5 stars
Verified

Prompt, and great about dropping the bag exactly where we asked. Topsoil fantastic quality

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Rated 5 out of 5 stars
Verified

Was kept notified of the progress of the order. David our delivery driver was very helpful and efficient.

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Rated 5 out of 5 stars
Verified

Delivered within a day of placing order and dropped from the truck as required.

Company replied

Rated 5 out of 5 stars
Verified

Very prompt delivery and delivery driver was excellent backing down our narrow lane. Topsoil was excellent quality.

Company replied

Rated 5 out of 5 stars
Verified

Arrived at a good time and helpful and pleasant delivery person completed off-loading competently

Company replied

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Company details

  1. Topsoil Supplier
  2. Aggregate Supplier
  3. Bark Supplier
  4. Mulch Supplier
  5. Seed Supplier
  6. Turf Supplier

Written by the company

Premier supplier of quality Topsoil and related products such as Barks and Mulches, Composts, Decorative Aggregates, Sand, Shingle and Turf to both retail and trade; building, landscaping, developing and civil engineering industries and local authorities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

790 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Delivery is always very quick and…

Delivery is always very quick and efficient. Love these guys.

July 29, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Very easy to navigate the site

Very easy to navigate the site, easy to place order and delivery made on time and executed brilliantly.

July 28, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Easy to order.

Easy to order.
Next day delivery.
Very competent driver.

July 28, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Easy to order

Easy to order, delivery on time soillooks good

July 25, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

This is what I call 5-star service

My delivery was the day after my order. Very helpful driver slit open the bottom of the sacks of topsoil straight into the raised bed! This saved me a day or more of shovelling!!! This is what I call 5-star service ⭐️⭐️⭐️⭐️⭐️

July 21, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

Topsoil customer service and delivery

From the initial phone call to order topsoil the experience was excellent. The customer service was very good as we were asked questions as to what the topsoil was for to help us get the right one for communal garden.

The delivery driver was very approachable as the area to deliver to needed to be central to our use. He was more than helpful as we had given an incorrect phone number but he found us and was happy to help with our requirement.

The topsoil itself is of good quality and would happily order more of needed for our communal garden.

July 23, 2025
Unprompted review
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. If you know the name of the driver, please let us know so we can notify him! Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Great service

Very Good delivery service

July 21, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Great experience

Great experience, good communication via whatsapp - really easy to ask questions.

July 18, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

earlier than expected delivery

earlier than expected delivery - great
Driver very helpful, delivered to the back of the house
not a problem, would recommend your company

July 14, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Nice to see a non angry driver thanks…

Nice to see a non angry driver thanks dude put the bag where I wanted it!!

July 13, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Very polite gentleman who delivered my…

Very polite gentleman who delivered my compost, and once again the quality of the compost is good. No complaints, so well done.

July 13, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. If you know the name of the driver, please let us know so we can notify them!

Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Springbridge accommodated urgent delivery

I was in the middle of a landscaping project and urgently needed delivery of topsoil. When I was told the next available delivery was on the Monday, this was going to be too late, but the team made an exception and accommodated a next day delivery, which was so appreciated.

June 23, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Fast delivery, great turf

Fast delivery, lovely driver, and great turf. Thanks

June 26, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

Got my soil 👍

I got my delivery today of soil .
It came on time 👍 when i was told it would . great conmutacion .
Lovely lady who dropped the bags of soil off ,
Aniko well done to you 👍
Now i can start my garden adventure.

June 27, 2025
Unprompted review
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Ten out of ten

As ever the product is great. My emails were answered promptly and very courteously. The delivery man took a lot of trouble to leave it exactly where I wanted it.

June 23, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Very pleased with product

Very pleased with product, service and delivery in a timely manner

June 24, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 4 out of 5 stars
Verified

The driver did a great job dropping off…

The driver did a great job dropping off the material on a very busy road

June 23, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 4 out of 5 stars
Verified
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

I recommend

The website made it east to determine exactly what I needed. Purchase was quick and easy. The only feedback I have would be to provide an estimated delivery date prior to placing the order.

June 19, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Thank you so much for your feedback about our website and your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to our team, and we’re always here if you need anything. Looking forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Great service

Ordered bulk bag play sand Tuesday midday & it arrived the following day with no delivery charge and a very helpful driver 👍

June 17, 2025
Springbridge Direct logo

Reply from Springbridge Direct

Hello Lee, thank you for your kind review! Did you catch the name of the driver?

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