Do not buy a Samsung Washing Machine or…
Do not buy a Samsung Washing Machine or any Samsung Appliance thinking the 5 year warranty is a good deal, because its not. Samsung have signed cheap contracts with 3rd party companies like GroupFX meaning they will take 4 weeks to come out to you in the event of a repair needed, they will then advise parts are needed and yes another 2 weeks for a 2nd engineer visit, your appliance could be out of order for months before it is fixed, eventually forcing you to buy a new appliance. Samsung customer service is non-existent they simply don’t care, same goes for the CEO presidential team, who confirmed to me there is no time limit for repairs, the warranty is useless and best to avoid buying any Samsung products.
November 2, 2022
Unprompted review