Merchant Depot Reviews 28

Original delivery incorrect. Worker on site ready to install patio but couldn't. So day lost and paid. Replacement delivered 8th June 2023. Unloaded but only after some improvisation as wrong tools on wagon. Supposed to collect original erroneous delivery but driver didn't have ticket, so still here. In summary - I'm out of pocket, delayed in work and left with materials I don't need.

Brilliant service fast delivery. Had an issue with a cracked stone. They couldn’t have been more helpful and delivered a replacement in a blink of the eye……. Many thanx

Good price
Good information regarding delivery
very good service provided

Good service from Merchant Depot but they are reliant on their suppliers who weren't really that great in the support and service that they gave to Merchant Depot in fulfilling our considerable (£8k plus) order.

Friendly and flexible service, great product, I am very pleased.

Very impressed with Merchant Depot from their products through to their service - everything was 5 stars. Their prices are competitive and I appreciate that they sell directly to the public.

We ordered Nam Grass and Porcelain Paving Slabs. Throughout the process, Emma (Customer Support Assistant) kept me informed of delivery times, availability, etc. When we started our project we realised we needed more slabs. I contacted Emma on a Friday morning and by the end of the day she had helped arrange for separate slabs to be delivered (they are usually sold in a pack/ pallet).

The slabs & grass are exactly as described on the website. Both good quality and should last for many years to come.

If we ever need to do another garden renovation, I’ll certainly use Merchant Depo again.

Emma has been fantastic and I will
Be defiantly using this company again ! Offered discount on materials straight away !! Brilliant !

Brilliant company ,helpful, prompt and they keep you fully informed, (which is often not the case these days) Very pleasant staff. Would definitely use again and again. Very highly recommended .Thank you.

I recently made a very large order with Emma she was incredible start to finish, a complete pleasure to deal with. I could not recommend this company enough!

Price was on point too.

Excellent price for the product and excellent customer service when I found I had not ordered sufficient.

Good product and delivery as promised. Refund processed on time

Absoluteb fine

First rate service ,communications and execution
I totally recommend them.

Excellent service and constantly kept up to date with progress of the order.

Thank you so very much from my first phone call to delivery I can honestly say I had a first class service. I was kept informed and updated as to my order frequently. My order was delivered ahead of schedule. The service was helpful, informative, polite and professional. Thank you once again especially to Emma who handled everything for me.

I ordered some Rio walling bricks and coping stones from Merchant Depot. All the way through the order and delivery process, I have been kept informed of the timescales and product details. Even when there was a delay to the delivery, due to manufacturing delays and driver shortage, Emma Bryant contacted me to discuss the way forward and to offer alternative products. I have been very impressed with the customer service and would definitely use Merchant Depot again.

Merchant Depot sales staff were excellent, helpful, polite, efficient and delivered the product on time, kept me well informed, also the price I paid for my goods were exceptionally cheap on comparison with local traders. If you don’t use Merchant Depot for your goods why are you reading this? Thanks again for your help.

Good price. Good communication. Good support. No problems. What else can you ask for?

Excellent service at a reasonable price. Really diligent staff who contacted for delivery instructions and the slabs came earlier than expected too. Great price too!