Designer Carpet Reviews 2,203

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's commitment to quality, noting that the carpets and rugs they received were of excellent quality. Consumers are particularly pleased with the reasonable prices, especially on remnants, which offer significant savings. The ordering process is described as easy and stress-free, thanks to the user-friendly website. People appreciate the helpful and professional service provided by the company's team. The delivery service is also frequently commended, with consumers highlighting the promptness and clear communication regarding delivery times. Many reviewers specifically mention the ability to customize their orders, such as choosing specific sizes, edgings, and trim colors, which greatly enhances their satisfaction.

Based on these reviews

Rated 5 out of 5 stars
Verified

Steven is very attentive with our enquiries and order. He would suggest remnant if it's available which save us some money! Very responsive. Great service!! Reasonable price compare to other shops. Hi... See more

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Rated 5 out of 5 stars
Verified

I ordered samples initially from The Designer Carpet company which were speedy and surprisingly free! I ordered 2 carpets, one of which was out of stock but the communication on this was great. The qu... See more

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Rated 5 out of 5 stars
Verified

Very helpful customer service as I needed carpet urgently and they helped ensure what I chose could be delivered in time Carpet was totally as expected Thank you!

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Rated 5 out of 5 stars
Verified

I recently purchased three rugs from Designer Carpet. I cannot praise this company highly enough in terms of quality of carpet, free samples of carpet swatches, quick turn around time from placin... See more

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Rated 5 out of 5 stars
Verified

Another great service from design carpets This is the second time I’ve used them Delivery was very good as well I have already recommended them to a friend who wants wool carpet

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Rated 5 out of 5 stars

Excellent carpet really high quality, highly recommend the 12mm plush underlay too. Really reasonably priced and 100% wool so didnt need to compromise the other site was looking at twice the price. Co... See more

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Rated 5 out of 5 stars
Verified

The website is easy to navigate and the selection is great. We bought a large remnant this time and had it made into two different rugs. The service was quick, delivery was great, and the rugs look fa... See more

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Rated 5 out of 5 stars
Verified

Great service. I ordered a remnant on Sunday, chose Thursday for delivery and it was here on the day. Brilliant price for a fantastic, great quality carpet and speedy delivery. I had loo... See more

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Rated 5 out of 5 stars
Verified

The carpet arrived on time and was exactly as expected. I'd been thinking to get something cheaper, as it was for the bedrooms, but I'm really pleased I decided on this one. The herringbone pattern is... See more

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Rated 5 out of 5 stars
Verified

Fabulous quality wool carpet at fantastic price. Really beautiful. Bought Westex twist Crest Sepia carpet for my bedroom. Very quick delivery. Delivery is to roadside but courier helped to deliver to... See more

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Rated 5 out of 5 stars

Second order of Alternative Flooring carpet from Designer Carpet. Excellent service all round. Good price. Delivery is very good too. Thanks to JD delivery team. There was an issue with their vehicle... See more

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Rated 5 out of 5 stars
Verified

One can be reasonably cautious about ordering carpets online; however, the Designer Carpet's website is superb, easy to navigate and five free samples arrived quickly. The customer service (via... See more

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Rated 5 out of 5 stars
Verified

Great quality product & service. This is the 2nd tome I hove purchsed from Designer Carpets and am 100% happy with my carpets. Keep up the great work! Thoroughly recommend.

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Rated 5 out of 5 stars
Verified

Beautiful carpet at a great price, good comms and delivered within time slot given - perfect, thanks.

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Rated 5 out of 5 stars
Verified

Designer Carpets has an incredible selection from the top end carpet firms in the UK and often their ‘remnants’ are quite large and enough to carpet a decent size room. I saved 75% on a stunner from C... See more

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Rated 5 out of 5 stars
Verified

Easy website.Great range of carpets and colours especially in the Westex range.I had a brilliantly priced remnant fitted in my lounge earlier in the year.Last week I had the hall fitted with the sam... See more

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Rated 5 out of 5 stars
Verified

Brilliant, ordered two carpets (Remnants turned into rugs). Amazing quality and fantastic communication, first time i made a mistake, second one there was an issue with the listed size. Both sorted... See more

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Rated 5 out of 5 stars
Verified

Quick, clear communication ahead of ordering and a service and finished product at a great price. Really pleased with the end to end experience.

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Rated 5 out of 5 stars
Verified

I purchased a custom sisal rug from Designer Carpets to replace some carpet tiles my cats were using to exercise their claws. The order was trouble-free and the rug is wonderful. The cats love i... See more

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Rated 5 out of 5 stars
Verified

Samples arrived quickly and offcut close to the size we wanted at a reasonable price.We employed a carpet fitter and end result looks very good.Also purchased the underlay and glues to ensure sisal do... See more

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Rated 5 out of 5 stars
Verified

We requested a bespoke rug be made out of a carpet remnant from the alternative flooring barefoot range. The service throughout was very helpful and professional. The rug arrived very well wrapped,... See more

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Rated 5 out of 5 stars
Verified

I recently purchased a remnant online from Designer Carpet to be made into a long hall runner with sufficient left over to make another rug, a great bonus! The quality of the carpet is excellent and... See more

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Rated 5 out of 5 stars
Verified

Required floor covering for a porch but didn’t want fitted carpet.Decided on a rug. Great choice and various colours and a good price all made to measure. Really good communication and delivered secu... See more

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Rated 5 out of 5 stars
Verified

I have used this company repeatedly and very successfully. The carpets especially the roll ends and offcuts are at a very good price and still first quality. They send things quickly and the admin is... See more

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Rated 4 out of 5 stars
Verified

Delivery issues... The carpet delivery was carried out by a tremendously helpful chap who helped us to carry the carpet in. However, I was worried in advance because after we had placed the order, we... See more

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Rated 5 out of 5 stars
Verified

Steven Hitchcock was absolutely brilliant and gave excellent advice when I was picking my carpet. We talked through measurements and best options to minimize sizes / costs. I have now used designer... See more

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Rated 5 out of 5 stars
Verified

Top Quality Carpets This is the fourth carpet that I have bought from Designer Carpets. The range of fantastic colours and excellent service is why I will keep buying them! I have just recommended... See more

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Rated 4 out of 5 stars
Verified

Amazing communication and fantastic over the phone support. The only reason for not giving a 5 star was the delivery option. getting carpet to your driveway / kerbside delivery is probelematic.... See more

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Rated 5 out of 5 stars
Verified

Lovely carpet for the price. Delivery on time, only deliver to property kerb but delivery man was kind enough to take it to my back door which was much appreciated. Would definitely use again.

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Rated 5 out of 5 stars
Verified

Great service, Friendly people, we got exactly what we wanted at a good price, and delivered when we wanted it.

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Rated 5 out of 5 stars

This is my second purchase from Designer Carpet and I am so impressed. I ordered from the remnant range - two lengths of Kersaint Cobb Voyage 'solar'. One was to be made into a rug/runner with a whip... See more

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Rated 5 out of 5 stars
Verified

Excellent. This is our second purchase form designer carpets, this time we opted for a bespoke rug to fill our bedroom. The carpet used is amazing quality and the binding is fantastic. Delivery was... See more

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Rated 5 out of 5 stars
Verified

samples arrived swiftly allowing me to make a choice and order. weekly delivery to my area was straightforward, a time slot was given the day before.

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Rated 5 out of 5 stars

I had a great experience with Designer Carpet — their product is of really good quality, and they’re very responsive.

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Rated 5 out of 5 stars

Bought a Crucial Trading wool rococo remnant - brilliant value, service and product saving about 85% vs my local stockist. Thrilled w the product!!

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Rated 5 out of 5 stars
Verified

Excellent company , this is the fourth time we have used them . Easy web site to use and great delivery times .

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Rated 5 out of 5 stars
Verified

Everything about my experience of purchasing from Designer Carpet was positive. The carpet is exactly what I was looking for, the description and sizing were accurate, and the price was amazing. I'm... See more

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Rated 5 out of 5 stars
Verified

Superb, Emma from logistics went out of her way to solve my tricky delivery problem! Great products too!

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Rated 5 out of 5 stars

Ordered a Telenzo carpet plus underlay. They helpfully held the order until I was ready for installation and delivered on the day that I requested. Efficient delivery and carpet just as expected. Carp... See more

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Rated 5 out of 5 stars
Verified

Good website, offers are reasonable value, delivery quick and was professionally packed. Can't fault it!

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Rated 5 out of 5 stars
Verified

Brillant service, great carpet arrived when promised. Will use Designer Carpet again.

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Rated 5 out of 5 stars
Verified

Great advice over the phone and delivered within timeframe.

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Rated 5 out of 5 stars
Verified

Very helpful with queries over the phone, online ordering easy & delivered carpet as scheduled with courier calling in advance as requested.

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Rated 5 out of 5 stars
Verified

Great experience. Communicated well throughout. Everything arrived as it should. Would highly recommend.

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Rated 5 out of 5 stars
Verified

Great communication, delivery perfect Car-et is great quality

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Rated 3 out of 5 stars
Invited

Great carpet - but communication about it was poor. The website suggested delivery might be 7-10 days. After 3 weeks I'd heard nothing since the confirmation of the order. I rang and was told delivery... See more

Company replied

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Company details

  1. Flooring Store
  2. Carpet Store
  3. Flooring Contractor
  4. Furniture Store
  5. Interior Designer
  6. Living Room Furniture Store

Written by the company

Based in Ilkeston, Derbyshire, Designer Carpet are the UK's leading supplier of high quality carpets, carpet remnants and made-to-measure rugs at up to 85% Off RRP. We only work with brands that can be trusted to deliver quality, design and customer service. From classic wool carpets to natural, sustainable floor coverings such as sisal and seagrass, we offer luxury products that have the ability to transform any space.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Rug was cut to the exact size and looks…

Rug was cut to the exact size and looks very professional

September 30, 2025
Designer Carpet logo

Reply from Designer Carpet

We really appreciate your kind review! It’s fantastic to know you’re happy with your rug. If you ever need another one or any assistance, we’re always here to help. Thanks again for choosing us!

Rated 5 out of 5 stars
Verified

Everything went smoothly and carpet…

Everything went smoothly and carpet arrived on time.

September 29, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Many thanks.

Rated 5 out of 5 stars
Verified

Buying an offcut saved us getting a new…

Buying an offcut saved us getting a new carpet.
Prompt delivery.

October 6, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you for the fantastic 5-star review! We love hearing that our customers are satisfied with their carpets and our service. Your support means the world to us

Rated 5 out of 5 stars
Verified

Great price, great service.

Staff were helpful on the phone, telling me the delivery options. I ordered for delivery Tuesday, and that is when it arrived.and the delivery guy was helpful,too.

October 6, 2025
Designer Carpet logo

Reply from Designer Carpet

We really appreciate your feedback! Great to hear our team and driver made the whole delivery process smooth and easy for you.

Rated 5 out of 5 stars
Verified

Absolutely fabulous

Absolutely fabulous . Delivered promptly
Very well wrapped and protected .
Have used designer carpets many times .
Thank you for a brilliant service over the years.

February 4, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for such a kind review! We’re so glad you’ve trusted us over the years and are delighted you’re happy with our service.

Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery, colour just as on sample.

October 2, 2025
Designer Carpet logo

Reply from Designer Carpet

Thanks so much for your review! We're delighted you loved the colour and speedy delivery.

Rated 5 out of 5 stars
Verified

Very good service

Very good service, used them for a while no complaints

September 22, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for your kind review! It’s always a pleasure to have returning customers like you. If there’s anything else we can assist you with, don’t hesitate to reach out. We look forward to helping you again in the future!

Rated 5 out of 5 stars
Verified

Great service and great quality rug.

Great service and great quality rug.

October 1, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for your kind words! We're thrilled to hear you’re happy with the service and love the quality of your rug. We appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars
Verified

Extremely fast delivery and some help…

Extremely fast delivery and some help from the courier. Also quality carpet at a very reasonable price.

October 1, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you for your wonderful feedback! We're delighted to hear you were pleased with the fast delivery, helpful courier, and the quality of your carpet. We really appreciate your support and hope you enjoy your new purchase!

Rated 5 out of 5 stars
Verified

Great communication

Great communication, delivery perfect
Car-et is great quality

September 30, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for your kind review! We're glad to hear everything went smoothly with communication and delivery, and that you’re happy with the quality of your carpet

Rated 5 out of 5 stars
Verified

Excellent customer service and product quality

Very helpful customer service as I needed carpet urgently and they helped ensure what I chose could be delivered in time
Carpet was totally as expected
Thank you!

September 29, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you for such a lovely review. We are so glad our team were able to help out, and ensure your carpet was delivered in time!

Rated 5 out of 5 stars
Verified

Beautiful carpet at a great price

Beautiful carpet at a great price, good comms and delivered within time slot given - perfect, thanks.

September 29, 2025
Designer Carpet logo

Reply from Designer Carpet

We really appreciate your lovely review! If you need anything else in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars
Verified

Another great service from design…

Another great service from design carpets
This is the second time I’ve used them
Delivery was very good as well
I have already recommended them to a friend who wants wool carpet

September 22, 2025
Designer Carpet logo

Reply from Designer Carpet

We really appreciate your kind rewiew Ellen, and your recommendation means the world to us! We hope to see you again soon.

Rated 5 out of 5 stars
Verified

Great service

Great service, Friendly people, we got exactly what we wanted at a good price, and delivered when we wanted it.

September 16, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team and that everything arrived just as you wanted. We really appreciate your support and hope to work with you again soon!

Rated 4 out of 5 stars
Verified

The ordering and delivery were fine

The ordering and delivery were fine, thank you, but my carpet layer said that it was expensive.

September 26, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you for your feedback, Penny. We really do appreciate your kind words and review. We are one of the most competitively priced suppliers for that particular carpet and sell it well below the standard RRP, so we’re unsure why your fitter felt it was expensive.
That said, we’re glad you chose us and hope you love your new carpet. If you ever need anything else, please don’t hesitate to reach out, we’re always happy to help!

Rated 5 out of 5 stars

I had a great experience with Designer…

I had a great experience with Designer Carpet — their product is of really good quality, and they’re very responsive.

September 19, 2025
Unprompted review
Designer Carpet logo

Reply from Designer Carpet

Thank you for such a kind review! We’re glad to hear you’re happy with both the quality of our carpets and service. Your feedback means a lot to us!

Rated 5 out of 5 stars
Verified

Professional service of the best kind

One can be reasonably cautious about ordering carpets online; however, the Designer Carpet's website is superb, easy to navigate and five free samples arrived quickly.

The customer service (via emails and on the phone) was excellent. The ordering and delivery process was straightforward.

We have our carpets fitted by the fitters recommended by the Designer Carpet's customer service team and are delighted with the results.

Highly recommend!

September 23, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for such a kind review! We are so glad to hear that our website was easy to use and that your samples arrived so quickly. It’s also great to know that our customer service team and recommended fitters helped make the whole process smooth from start to finish, we will definitely pass this kind feedback on to them.

We really appreciate your recommendation and hope we can help you find another carpet in the future!

Rated 5 out of 5 stars
Verified

Steven is very attentive with our…

Steven is very attentive with our enquiries and order. He would suggest remnant if it's available which save us some money! Very responsive. Great service!! Reasonable price compare to other shops. Highly recommended, can't ask for more.

September 25, 2025
Designer Carpet logo

Reply from Designer Carpet

Wow! Thanks so much for your lovely review! We will definitely pass this feedback over to Steven, I'm sure he will appreciate hearing your appreciations.
We appreciate your recommendations and hope to hear from you again soon!

Rated 5 out of 5 stars
Verified

Excellent company

Excellent company , this is the fourth time we have used them .
Easy web site to use and great delivery times .

September 25, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for being such a loyal customer, and leaving such a kind review! We look forward to helping you out again in the future.

Rated 5 out of 5 stars
Verified

Great price

Great price
Delivered quickly and when they said they would.

September 17, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you for shopping with us Julie and leaving us this review. We hope to help you again soon.

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