Designer Carpet Reviews 2,203

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's commitment to quality, noting that the carpets and rugs they received were of excellent quality. Consumers are particularly pleased with the reasonable prices, especially on remnants, which offer significant savings. The ordering process is described as easy and stress-free, thanks to the user-friendly website. People appreciate the helpful and professional service provided by the company's team. The delivery service is also frequently commended, with consumers highlighting the promptness and clear communication regarding delivery times. Many reviewers specifically mention the ability to customize their orders, such as choosing specific sizes, edgings, and trim colors, which greatly enhances their satisfaction.

Based on these reviews

Rated 5 out of 5 stars
Verified

Steven is very attentive with our enquiries and order. He would suggest remnant if it's available which save us some money! Very responsive. Great service!! Reasonable price compare to other shops. Hi... See more

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Rated 5 out of 5 stars
Verified

I ordered samples initially from The Designer Carpet company which were speedy and surprisingly free! I ordered 2 carpets, one of which was out of stock but the communication on this was great. The qu... See more

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Rated 5 out of 5 stars
Verified

Very helpful customer service as I needed carpet urgently and they helped ensure what I chose could be delivered in time Carpet was totally as expected Thank you!

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Rated 5 out of 5 stars
Verified

I recently purchased three rugs from Designer Carpet. I cannot praise this company highly enough in terms of quality of carpet, free samples of carpet swatches, quick turn around time from placin... See more

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Rated 5 out of 5 stars
Verified

Another great service from design carpets This is the second time I’ve used them Delivery was very good as well I have already recommended them to a friend who wants wool carpet

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Rated 5 out of 5 stars

Excellent carpet really high quality, highly recommend the 12mm plush underlay too. Really reasonably priced and 100% wool so didnt need to compromise the other site was looking at twice the price. Co... See more

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Rated 5 out of 5 stars
Verified

The website is easy to navigate and the selection is great. We bought a large remnant this time and had it made into two different rugs. The service was quick, delivery was great, and the rugs look fa... See more

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Rated 5 out of 5 stars
Verified

Great service. I ordered a remnant on Sunday, chose Thursday for delivery and it was here on the day. Brilliant price for a fantastic, great quality carpet and speedy delivery. I had loo... See more

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Rated 5 out of 5 stars
Verified

The carpet arrived on time and was exactly as expected. I'd been thinking to get something cheaper, as it was for the bedrooms, but I'm really pleased I decided on this one. The herringbone pattern is... See more

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Rated 5 out of 5 stars
Verified

Fabulous quality wool carpet at fantastic price. Really beautiful. Bought Westex twist Crest Sepia carpet for my bedroom. Very quick delivery. Delivery is to roadside but courier helped to deliver to... See more

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Rated 5 out of 5 stars

Second order of Alternative Flooring carpet from Designer Carpet. Excellent service all round. Good price. Delivery is very good too. Thanks to JD delivery team. There was an issue with their vehicle... See more

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Rated 5 out of 5 stars
Verified

One can be reasonably cautious about ordering carpets online; however, the Designer Carpet's website is superb, easy to navigate and five free samples arrived quickly. The customer service (via... See more

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Rated 5 out of 5 stars
Verified

Great quality product & service. This is the 2nd tome I hove purchsed from Designer Carpets and am 100% happy with my carpets. Keep up the great work! Thoroughly recommend.

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Rated 5 out of 5 stars
Verified

Beautiful carpet at a great price, good comms and delivered within time slot given - perfect, thanks.

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Rated 5 out of 5 stars
Verified

Designer Carpets has an incredible selection from the top end carpet firms in the UK and often their ‘remnants’ are quite large and enough to carpet a decent size room. I saved 75% on a stunner from C... See more

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Rated 5 out of 5 stars
Verified

Easy website.Great range of carpets and colours especially in the Westex range.I had a brilliantly priced remnant fitted in my lounge earlier in the year.Last week I had the hall fitted with the sam... See more

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Rated 5 out of 5 stars
Verified

Brilliant, ordered two carpets (Remnants turned into rugs). Amazing quality and fantastic communication, first time i made a mistake, second one there was an issue with the listed size. Both sorted... See more

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Rated 5 out of 5 stars
Verified

Quick, clear communication ahead of ordering and a service and finished product at a great price. Really pleased with the end to end experience.

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Rated 5 out of 5 stars
Verified

I purchased a custom sisal rug from Designer Carpets to replace some carpet tiles my cats were using to exercise their claws. The order was trouble-free and the rug is wonderful. The cats love i... See more

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Rated 5 out of 5 stars
Verified

Samples arrived quickly and offcut close to the size we wanted at a reasonable price.We employed a carpet fitter and end result looks very good.Also purchased the underlay and glues to ensure sisal do... See more

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Rated 5 out of 5 stars
Verified

We requested a bespoke rug be made out of a carpet remnant from the alternative flooring barefoot range. The service throughout was very helpful and professional. The rug arrived very well wrapped,... See more

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Rated 5 out of 5 stars
Verified

I recently purchased a remnant online from Designer Carpet to be made into a long hall runner with sufficient left over to make another rug, a great bonus! The quality of the carpet is excellent and... See more

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Rated 5 out of 5 stars
Verified

Required floor covering for a porch but didn’t want fitted carpet.Decided on a rug. Great choice and various colours and a good price all made to measure. Really good communication and delivered secu... See more

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Rated 5 out of 5 stars
Verified

I have used this company repeatedly and very successfully. The carpets especially the roll ends and offcuts are at a very good price and still first quality. They send things quickly and the admin is... See more

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Rated 4 out of 5 stars
Verified

Delivery issues... The carpet delivery was carried out by a tremendously helpful chap who helped us to carry the carpet in. However, I was worried in advance because after we had placed the order, we... See more

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Rated 5 out of 5 stars
Verified

Steven Hitchcock was absolutely brilliant and gave excellent advice when I was picking my carpet. We talked through measurements and best options to minimize sizes / costs. I have now used designer... See more

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Rated 5 out of 5 stars
Verified

Top Quality Carpets This is the fourth carpet that I have bought from Designer Carpets. The range of fantastic colours and excellent service is why I will keep buying them! I have just recommended... See more

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Rated 4 out of 5 stars
Verified

Amazing communication and fantastic over the phone support. The only reason for not giving a 5 star was the delivery option. getting carpet to your driveway / kerbside delivery is probelematic.... See more

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Rated 5 out of 5 stars
Verified

Lovely carpet for the price. Delivery on time, only deliver to property kerb but delivery man was kind enough to take it to my back door which was much appreciated. Would definitely use again.

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Rated 5 out of 5 stars
Verified

Great service, Friendly people, we got exactly what we wanted at a good price, and delivered when we wanted it.

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Rated 5 out of 5 stars

This is my second purchase from Designer Carpet and I am so impressed. I ordered from the remnant range - two lengths of Kersaint Cobb Voyage 'solar'. One was to be made into a rug/runner with a whip... See more

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Rated 5 out of 5 stars
Verified

Excellent. This is our second purchase form designer carpets, this time we opted for a bespoke rug to fill our bedroom. The carpet used is amazing quality and the binding is fantastic. Delivery was... See more

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Rated 5 out of 5 stars
Verified

samples arrived swiftly allowing me to make a choice and order. weekly delivery to my area was straightforward, a time slot was given the day before.

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Rated 5 out of 5 stars

I had a great experience with Designer Carpet — their product is of really good quality, and they’re very responsive.

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Rated 5 out of 5 stars

Bought a Crucial Trading wool rococo remnant - brilliant value, service and product saving about 85% vs my local stockist. Thrilled w the product!!

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Rated 5 out of 5 stars
Verified

Excellent company , this is the fourth time we have used them . Easy web site to use and great delivery times .

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Rated 5 out of 5 stars
Verified

Everything about my experience of purchasing from Designer Carpet was positive. The carpet is exactly what I was looking for, the description and sizing were accurate, and the price was amazing. I'm... See more

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Rated 5 out of 5 stars
Verified

Superb, Emma from logistics went out of her way to solve my tricky delivery problem! Great products too!

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Rated 5 out of 5 stars

Ordered a Telenzo carpet plus underlay. They helpfully held the order until I was ready for installation and delivered on the day that I requested. Efficient delivery and carpet just as expected. Carp... See more

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Rated 5 out of 5 stars
Verified

Good website, offers are reasonable value, delivery quick and was professionally packed. Can't fault it!

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Rated 5 out of 5 stars
Verified

Brillant service, great carpet arrived when promised. Will use Designer Carpet again.

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Rated 5 out of 5 stars
Verified

Great advice over the phone and delivered within timeframe.

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Rated 5 out of 5 stars
Verified

Very helpful with queries over the phone, online ordering easy & delivered carpet as scheduled with courier calling in advance as requested.

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Rated 5 out of 5 stars
Verified

Great experience. Communicated well throughout. Everything arrived as it should. Would highly recommend.

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Rated 5 out of 5 stars
Verified

Great communication, delivery perfect Car-et is great quality

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Rated 3 out of 5 stars
Invited

Great carpet - but communication about it was poor. The website suggested delivery might be 7-10 days. After 3 weeks I'd heard nothing since the confirmation of the order. I rang and was told delivery... See more

Company replied

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Company details

  1. Flooring Store
  2. Carpet Store
  3. Flooring Contractor
  4. Furniture Store
  5. Interior Designer
  6. Living Room Furniture Store

Written by the company

Based in Ilkeston, Derbyshire, Designer Carpet are the UK's leading supplier of high quality carpets, carpet remnants and made-to-measure rugs at up to 85% Off RRP. We only work with brands that can be trusted to deliver quality, design and customer service. From classic wool carpets to natural, sustainable floor coverings such as sisal and seagrass, we offer luxury products that have the ability to transform any space.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Excellent Customer Service

As always, excellent customer service.

July 18, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you! We really try hard to ensure all parts of your experience with us goes well. Thank you for your order.

Rated 5 out of 5 stars
Verified

Always great

Always great. Beautiful carpet at a great price.

July 15, 2025
Designer Carpet logo

Reply from Designer Carpet

It’s always a pleasure serving you! We’re so grateful for your repeat business and your kind words. Knowing that you keep coming back means the world to us. Enjoy!

Rated 5 out of 5 stars
Verified

Excellent quality of remnant

Excellent quality of remnant. Great speed of delivery. Arrived absolutely on time and excellent communication from your office.

July 18, 2025
Designer Carpet logo

Reply from Designer Carpet

We truly appreciate your kind words and 5-star rating! It’s fantastic to hear that you’re happy with your purchase. Thanks again for choosing us!

Rated 5 out of 5 stars
Verified

First Class!

We were impressed with every aspect of our experience with Designer Carpet: the ease of designing the bespoke rug, the wide range of choices available, the professionalism of communications and delivery and the quality of the rug itself. It looks fantastic and is just what we wanted. Thank you Designer Carpet!

July 15, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for your kind words! We’re absolutely delighted to hear that you enjoyed every part of your experience with Designer Carpet, from the design process and range of options to the final delivery. It’s wonderful to know that your bespoke rug is exactly what you were hoping for. We truly appreciate your support and look forward to helping you again in the future!

Rated 5 out of 5 stars
Verified

Great carpets great prices great communication

I have used this company repeatedly and very successfully. The carpets especially the roll ends and offcuts are at a very good price and still first quality. They send things quickly and the admin is flawless. Communications are good and the delivery service works really well.

July 7, 2025
Designer Carpet logo

Reply from Designer Carpet

Wow, thank you for your continued support! It means so much to us to have loyal customers like you. We’re thrilled to hear that you had another great experience with us, and we truly appreciate your trust in our products and service. Looking forward to helping you again in the future!

Rated 5 out of 5 stars
Verified

Great quality carpet

Great quality carpet, delivery spot on, will use again in future. Would recommend.

July 10, 2025
Designer Carpet logo

Reply from Designer Carpet

Thanks for the great review Tom we really appreciate it!

Rated 5 out of 5 stars

Second order. Highly recommended.

Second order of Alternative Flooring carpet from Designer Carpet. Excellent service all round. Good price. Delivery is very good too. Thanks to JD delivery team. There was an issue with their vehicle so my delivery was cancelled but they were very good to rearrange first drop off the next day just after 7am. Thanks everyone.

July 11, 2025
Unprompted review
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for your kind words and for placing your second order with us – we truly appreciate your continued support!

We're delighted to hear you were happy with the service, pricing, and delivery experience. Apologies again for the initial delay due to the vehicle issue, but we're glad the JD delivery team could quickly rearrange and get everything to you bright and early the next morning.

Thanks again for your patience and for taking the time to leave such a thoughtful review. We hope you love your new Alternative Flooring carpet!

Rated 5 out of 5 stars
Verified

Fabulous quality wool carpet at…

Fabulous quality wool carpet at fantastic price. Really beautiful. Bought Westex twist Crest Sepia carpet for my bedroom. Very quick delivery. Delivery is to roadside but courier helped to deliver to entrance hall from doorstep. Couldn’t be happier. Highly recommend Designer-Carpet.co.uk. Will be telling all my family and friends about the company.

July 7, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for your wonderful review! We’re absolutely delighted to hear that you’re pleased with your new Westex Twist Crest Sepia carpet — it’s a beautiful choice, and we’re glad it’s made such a great addition to your bedroom.

We’re also happy to know the delivery went smoothly and that the courier was able to assist you beyond the roadside. Your kind words and recommendation mean a great deal to us, and we truly appreciate you spreading the word to your family and friends.

Thanks again for choosing us. We hope to welcome you back again in the future!

Rated 5 out of 5 stars
Verified

Greatly appreciated the team

Greatly appreciated the support of the team when making my purchase

Extremely helpful

July 8, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for your kind words! We’re thrilled to hear that you appreciated the support from our team and found us helpful during your purchase. It was our pleasure to assist you, and we hope you’re enjoying your new carpet. If there’s anything else we can help with in the future, please don’t hesitate to reach out!

Rated 5 out of 5 stars
Verified

Excellent from start to finish carpets…

Excellent from start to finish carpets to customer service 5 stars .

July 8, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for your kind words and wonderful review! We're so glad to hear you had an excellent experience from start to finish. We truly appreciate your support.

Rated 1 out of 5 stars

Very stressful experience

This was the most stressful experience since I bought the house. It started with the wrong samples. I called the company straight away and they assured me that most likely the warehouse mixed up the samples and the actual order will be ok. When the carpet arrived, it was wrong carpet. All 3 huge rolls of that. I had to store them in already very busy garage which I needed access to for flooring fitting. I called the company again, they apologized and said that there was a mislabelling issue in the warehouse. The replacement was scheduled in a weeks time. Both times delivery guys were lovely and professional. I left one star because they messed up and didn't offer me any compensation for the inconvenience and stress it has caused me. I had to take 2 full days of work to receive delivery (you only find out about the delivery window the night before), my carpet fitter lost a whole days of work because I had to reschedule. There is a shortage of carpet fitters in Cambridgeshire and I was struggling to find one already. Also the company's response was that I should book the fitter when the delivery is confirmed. Which I did, but the wrong carpet was delivered. So it doesn't count. Secondly, there is no quality control. The carpet goes to them from the warehouse before being dispatched to the customer. So I guess they didn't do their checks!!
I WOULD NOT RECOMMEND THIS COMPANY!

June 19, 2025
Unprompted review
Designer Carpet logo

Reply from Designer Carpet

We’re genuinely sorry that your experience with us was not what it should have been. We fully acknowledge that what happened with your order fell short of your expectations .

As we discussed, the issue arose because the manufacturer produces this particular carpet in two different pattern styles, both available in the same colour. While your order was labelled correctly based on the information we had, the pattern the manufacturer sent was unfortunately the alternate design. Due to this being a new product range in our warehouse, our usual checks didn’t catch the mismatch, and for that, we sincerely apologise.

Once the issue was identified, we alerted the manufacturer of their error and we took immediate steps with them to rectify it, including incurring additional costs ourselves as the retailer, to ensure your correct order was delivered as quickly as possible. We understand how disruptive this was, and we’re sorry for the inconvenience it caused to your schedule and your fitting plans.

Following the resolution of your order, we carried out a full internal investigation to ensure that we have learned from it so as to avoid any other customers having the same issue.

We truly regret the frustration this experience caused, and we did reach out to offer a goodwill discount against any future orders should you consider ordering from us again. We'd love the opportunity to show you the high level of service that so many of our customers enjoy daily.

Rated 4 out of 5 stars
Verified

Amazing communication and fantastic…

Amazing communication and fantastic over the phone support.

The only reason for not giving a 5 star was the delivery option. getting carpet to your driveway / kerbside delivery is probelematic. Delivery was £79 as well.
If you could have delivered indoors then 5 star plus would have been my rating.

I will defo consider in the future

June 24, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you found our communication and support fantastic, it really means a lot to our team.

We completely understand your concerns regarding the delivery experience. While kerbside delivery is the standard service for bulky items like carpets due to health and safety regulations, we do appreciate how this can be inconvenient in certain situations. We're always looking at ways to improve, and your feedback is incredibly valuable in helping us explore better delivery options for the future.

We truly appreciate your support and look forward to welcoming you back next time. If there’s anything we can assist with in the meantime, don’t hesitate to reach out!

Rated 5 out of 5 stars
Verified

Good quality green carpet

Good quality green carpet with attractive cream edging. Customer service very efficient. Delivery instructions for courier clear.

June 27, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you for your lovely feedback! We're so glad to hear you're happy with the quality of your rug. The cream and green was a beautiful combination and the team loved woorking on it! It’s also great to know our customer service and delivery process met your expectations. We appreciate your support and hope you enjoy your new rug.

Rated 5 out of 5 stars
Verified

Best company to ever buy carpets from

Best company to ever buy carpets from, friendly service, quick samples and the best price

June 26, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Your support means a lot to us, and we’re always here to help. Thanks again for choosing us!

Rated 5 out of 5 stars
Verified

Quality carpet for a good price

Really nice carpet for our hall and stairs. Easy to order online and delivery was quick and on time.
Will order more in the future

June 19, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you for the kind review! We're so glad you're happy with your new carpet and that the ordering and delivery process was smooth. We look forward to helping you again in the future!

Rated 5 out of 5 stars
Verified

Great price for a quality carpet clear…

Great price for a quality carpet clear delivery info and delivered on time would definitely recommend

June 23, 2025
Designer Carpet logo

Reply from Designer Carpet

We're so pleased you were happy with your order. We really appreciate your recommendation! Thank you for the great review!

Rated 3 out of 5 stars
Verified

Lack of detail on product on website

More information on website needed , I do think that more detail should be added on the website about the carpet that I ordered, it is VERY heavy , thick and the felt backing very hard to cut , my fitter who is time experienced fitter said he has never come across anything so thick and difficult to cut , it made it a very difficult job , also the weight of the roll or kg per sqm should be listed , this was well over 100kg and near on impossible to get upstairs ( we managed just ) and the poor delivery guy just managed to roll it off his truck , he and the fitter deserve a medal , if this information had been available I probably wouldn’t have ordered this carpet , it’s nice been 💯 wool but it’s OTT with the thickness and weight on a fitting point of view

June 17, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you for your honest and detailed feedback, we truly appreciate you taking the time to share your experience.

We’re very sorry to hear that the weight and thickness of the carpet made the fitting process so challenging. We completely understand how difficult that must have been for both you and your fitter.

We do our best to provide helpful product information on our website, and while we always recommend ordering a free sample first to get a feel for the carpet’s texture and weight before committing, we understand that more specific details – such as the pile weight or overall roll weight – would have been very useful in this case. Although the description does note that it's a “super-thick lush pile”, we accept that this may not have conveyed just how heavy the carpet is.

Your feedback is extremely valuable, and we’ll be reviewing how we can improve the clarity of our product descriptions to help customers make fully informed decisions. Thank you again, and if there's anything else we can do to assist, please don’t hesitate to reach out.

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