Steven is very attentive with our enquiries and order. He would suggest remnant if it's available which save us some money! Very responsive. Great service!! Reasonable price compare to other shops. Hi... See more
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Based in Ilkeston, Derbyshire, Designer Carpet are the UK's leading supplier of high quality carpets, carpet remnants and made-to-measure rugs at up to 85% Off RRP. We only work with brands that can be trusted to deliver quality, design and customer service. From classic wool carpets to natural, sustainable floor coverings such as sisal and seagrass, we offer luxury products that have the ability to transform any space.
Unit 1, Tom Olivia Court, Merlin Way, DE7 4RA, Ilkeston, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Designer Carpet
Excellent quality of remnant. Great speed of delivery. Arrived absolutely on time and excellent communication from your office.
Reply from Designer Carpet
We were impressed with every aspect of our experience with Designer Carpet: the ease of designing the bespoke rug, the wide range of choices available, the professionalism of communications and delivery and the quality of the rug itself. It looks fantastic and is just what we wanted. Thank you Designer Carpet!
Reply from Designer Carpet
Good quality carpet delivered promptly to order at a good price. I shall be happy to continue using you and recommend you to others
Reply from Designer Carpet
I have used this company repeatedly and very successfully. The carpets especially the roll ends and offcuts are at a very good price and still first quality. They send things quickly and the admin is flawless. Communications are good and the delivery service works really well.
Reply from Designer Carpet
Great quality carpet, delivery spot on, will use again in future. Would recommend.
Reply from Designer Carpet
Second order of Alternative Flooring carpet from Designer Carpet. Excellent service all round. Good price. Delivery is very good too. Thanks to JD delivery team. There was an issue with their vehicle so my delivery was cancelled but they were very good to rearrange first drop off the next day just after 7am. Thanks everyone.
Reply from Designer Carpet
Fabulous quality wool carpet at fantastic price. Really beautiful. Bought Westex twist Crest Sepia carpet for my bedroom. Very quick delivery. Delivery is to roadside but courier helped to deliver to entrance hall from doorstep. Couldn’t be happier. Highly recommend Designer-Carpet.co.uk. Will be telling all my family and friends about the company.
Reply from Designer Carpet
Greatly appreciated the support of the team when making my purchase
Extremely helpful
Reply from Designer Carpet
Excellent from start to finish carpets to customer service 5 stars .
Reply from Designer Carpet
This was the most stressful experience since I bought the house. It started with the wrong samples. I called the company straight away and they assured me that most likely the warehouse mixed up the samples and the actual order will be ok. When the carpet arrived, it was wrong carpet. All 3 huge rolls of that. I had to store them in already very busy garage which I needed access to for flooring fitting. I called the company again, they apologized and said that there was a mislabelling issue in the warehouse. The replacement was scheduled in a weeks time. Both times delivery guys were lovely and professional. I left one star because they messed up and didn't offer me any compensation for the inconvenience and stress it has caused me. I had to take 2 full days of work to receive delivery (you only find out about the delivery window the night before), my carpet fitter lost a whole days of work because I had to reschedule. There is a shortage of carpet fitters in Cambridgeshire and I was struggling to find one already. Also the company's response was that I should book the fitter when the delivery is confirmed. Which I did, but the wrong carpet was delivered. So it doesn't count. Secondly, there is no quality control. The carpet goes to them from the warehouse before being dispatched to the customer. So I guess they didn't do their checks!!
I WOULD NOT RECOMMEND THIS COMPANY!
Reply from Designer Carpet
Amazing communication and fantastic over the phone support.
The only reason for not giving a 5 star was the delivery option. getting carpet to your driveway / kerbside delivery is probelematic. Delivery was £79 as well.
If you could have delivered indoors then 5 star plus would have been my rating.
I will defo consider in the future
Reply from Designer Carpet
Good quality green carpet with attractive cream edging. Customer service very efficient. Delivery instructions for courier clear.
Reply from Designer Carpet
Best company to ever buy carpets from, friendly service, quick samples and the best price
Reply from Designer Carpet
Really nice carpet for our hall and stairs. Easy to order online and delivery was quick and on time.
Will order more in the future
Reply from Designer Carpet
Great price for a quality carpet clear delivery info and delivered on time would definitely recommend
Reply from Designer Carpet
More information on website needed , I do think that more detail should be added on the website about the carpet that I ordered, it is VERY heavy , thick and the felt backing very hard to cut , my fitter who is time experienced fitter said he has never come across anything so thick and difficult to cut , it made it a very difficult job , also the weight of the roll or kg per sqm should be listed , this was well over 100kg and near on impossible to get upstairs ( we managed just ) and the poor delivery guy just managed to roll it off his truck , he and the fitter deserve a medal , if this information had been available I probably wouldn’t have ordered this carpet , it’s nice been 💯 wool but it’s OTT with the thickness and weight on a fitting point of view
Reply from Designer Carpet
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