JB

Jacqueline Balian

United Kingdom

Reviews

Review of Designer Carpet

Rated 4 out of 5 stars

Delivery issues...

Delivery issues...
The carpet delivery was carried out by a tremendously helpful chap who helped us to carry the carpet in. However, I was worried in advance because after we had placed the order, we received a notification saying that the carpet would be left at the nearest entrance. We would not have been able to bring the carpet in without assistance so had we known about this delivery issue before purchasing the carpet we would have gone elsewhere.

August 8, 2025

Reply from Designer Carpet

Hi Jacqueline, thank you for your review. We are pleased to receive your rating. With regards to the comments on the delivery, we do have a lot of information on the site about how the delivery service works, including at checkout, so that we ensure our customers make an informed choice when they shop with us. Most of the drivers from our third-party courier do go above and beyond their remit where they can, but customers should always plan for a kerbside/front of property service with us such is the nature of the size and weight of the items we sell.

Review of Virgin Experience Days

Rated 2 out of 5 stars

Took four days to dispatch a Christmas…

Took four days to dispatch a Christmas present which then takes 3-5 days to deliver. Had they done it immediately it would have arrived in time for Christmas.

December 13, 2024

Reply from Virgin Experience Days

We’re really sorry to hear about the timing of your delivery. We can see that your order was placed late Friday night, and we can confirm your order was dispatched in our standard delivery time frame. We want to assure you that your order was placed in time for Christmas delivery, and your voucher will arrive by the 24th of December at the latest. Thanks for your patience! - Kay

Review of Pets at Home

Rated 1 out of 5 stars

I bought a sack of expensive dog…

I bought a sack of expensive dog biscuits from Pets at Home but when I got half way down I found that all the biscuits were green with mould. Pets at Home refused to refund me the cost or replace the sack saying they couldn't tell how many had already been eaten. I have since switched to buying online from Pet Supermarket and so far no problems.

October 19, 2023
Unprompted review

Reply from Pets at Home

Hello Jacqueline. Thank you for your review. I'm sorry to hear of the issues you have faced with this purchase. If you made your purchase online, please do feel free to contact us via live chat as we're keen to get this resolved as soon as possible for you. Again, I'm incredibly sorry and hope to hear from you soon. Many thanks, Kathryn

Review of Wine52

Rated 1 out of 5 stars

Took out a trial and have found it impossible to cancel

Took out a trial and have found it impossible to cancel. This is a scam

August 4, 2023
Unprompted review

Reply from Wine52

Hello Jacqueline,

I apologize for the difficulties you've encountered while trying to cancel your trial. We understand how frustrating this situation must be and we're here to help you navigate the cancellation process.

We have a dedicated online help centre that guides you through our cancellation flow step by step. If you're facing any challenges or have questions about the process, our customer service advisors are ready to assist you.

You can submit your queries under 'general enquiries,' and we'll ensure you receive the support you need.

I also want to emphasize that we are a legitimate company and not a scam.

Our goal is to provide valuable services to our customers and your experience is important to us. We're committed to resolving this situation for you and ensuring a smoother experience moving forward.

Thank you for bringing this matter to our attention, and we appreciate the opportunity to assist you.

Best regards,
Wine52!

Review of Hiatt Hardware (UK) Limited