Steven is very attentive with our enquiries and order. He would suggest remnant if it's available which save us some money! Very responsive. Great service!! Reasonable price compare to other shops. Hi... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Based in Ilkeston, Derbyshire, Designer Carpet are the UK's leading supplier of high quality carpets, carpet remnants and made-to-measure rugs at up to 85% Off RRP. We only work with brands that can be trusted to deliver quality, design and customer service. From classic wool carpets to natural, sustainable floor coverings such as sisal and seagrass, we offer luxury products that have the ability to transform any space.
Unit 1, Tom Olivia Court, Merlin Way, DE7 4RA, Ilkeston, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
Reply from Designer Carpet
Superb, Emma from logistics went out of her way to solve my tricky delivery problem!
Great products too!
Reply from Designer Carpet
Nothing wrong with the carpet it’s very nice but the delivery service they use is useless , he was rude and unhelpful and also they only deliver to ground floor and I live on the 1st floor alone I mean if you pay for delivery it should be dropped to your door
Reply from Designer Carpet
samples arrived swiftly allowing me to make a choice and order.
weekly delivery to my area was straightforward, a time slot was given the day before.
Reply from Designer Carpet
Reply from Designer Carpet
Delivered on time and very pleased. Also with you supplying samples.
Reply from Designer Carpet
Everything about my experience of purchasing from Designer Carpet was positive. The carpet is exactly what I was looking for, the description and sizing were accurate, and the price was amazing. I'm also impressed with the swift and affordable delivery.
Thank you.
Reply from Designer Carpet
Ordered a Telenzo carpet plus underlay. They helpfully held the order until I was ready for installation and delivered on the day that I requested. Efficient delivery and carpet just as expected. Carpet fitter said that underlay was really good quality. Would definitely recommend.
Reply from Designer Carpet
Delivery issues...
The carpet delivery was carried out by a tremendously helpful chap who helped us to carry the carpet in. However, I was worried in advance because after we had placed the order, we received a notification saying that the carpet would be left at the nearest entrance. We would not have been able to bring the carpet in without assistance so had we known about this delivery issue before purchasing the carpet we would have gone elsewhere.
Reply from Designer Carpet
Bought a Crucial Trading wool rococo remnant - brilliant value, service and product saving about 85% vs my local stockist. Thrilled w the product!!
Reply from Designer Carpet
Reply from Designer Carpet
Reply from Designer Carpet
I have been their customer for years. They are absolutely fantastic, super helpful, flexible and fast. Highly recommended!
Reply from Designer Carpet
Easy website to negotiate. Prompt response to request for samples.Advice available if needed. Great price, good communication from order placed through to delivery.
Reply from Designer Carpet
Sales staff were very helpful and knowledgeable.
The delivery was an exercise in excellent communication, promptness and the driver went above and beyond.
Exceeded my expectations in all aspects.
Reply from Designer Carpet
The carpet arrived on time and was exactly as expected. I'd been thinking to get something cheaper, as it was for the bedrooms, but I'm really pleased I decided on this one. The herringbone pattern is distinctive yet subtle and the colour (Aran) is exactly what I was expecting. The carpets seemed to go down easily. It really finishes off the bedrooms beautifully.
Reply from Designer Carpet
Steven Hitchcock was absolutely brilliant and gave excellent advice when I was picking my carpet. We talked through measurements and best options to minimize sizes / costs.
I have now used designer carpets twice and will certainly be using them going forward!
Reply from Designer Carpet
Reply from Designer Carpet
Lovely carpet for the price. Delivery on time, only deliver to property kerb but delivery man was kind enough to take it to my back door which was much appreciated. Would definitely use again.
Reply from Designer Carpet
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.