Designer Carpet Reviews 2,203

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's commitment to quality, noting that the carpets and rugs they received were of excellent quality. Consumers are particularly pleased with the reasonable prices, especially on remnants, which offer significant savings. The ordering process is described as easy and stress-free, thanks to the user-friendly website. People appreciate the helpful and professional service provided by the company's team. The delivery service is also frequently commended, with consumers highlighting the promptness and clear communication regarding delivery times. Many reviewers specifically mention the ability to customize their orders, such as choosing specific sizes, edgings, and trim colors, which greatly enhances their satisfaction.

Based on these reviews

Rated 5 out of 5 stars
Verified

Steven is very attentive with our enquiries and order. He would suggest remnant if it's available which save us some money! Very responsive. Great service!! Reasonable price compare to other shops. Hi... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered samples initially from The Designer Carpet company which were speedy and surprisingly free! I ordered 2 carpets, one of which was out of stock but the communication on this was great. The qu... See more

Company replied

Rated 5 out of 5 stars
Verified

Very helpful customer service as I needed carpet urgently and they helped ensure what I chose could be delivered in time Carpet was totally as expected Thank you!

Company replied

Rated 5 out of 5 stars
Verified

I recently purchased three rugs from Designer Carpet. I cannot praise this company highly enough in terms of quality of carpet, free samples of carpet swatches, quick turn around time from placin... See more

Company replied

Rated 5 out of 5 stars
Verified

Another great service from design carpets This is the second time I’ve used them Delivery was very good as well I have already recommended them to a friend who wants wool carpet

Company replied

Rated 5 out of 5 stars

Excellent carpet really high quality, highly recommend the 12mm plush underlay too. Really reasonably priced and 100% wool so didnt need to compromise the other site was looking at twice the price. Co... See more

Company replied

Rated 5 out of 5 stars
Verified

The website is easy to navigate and the selection is great. We bought a large remnant this time and had it made into two different rugs. The service was quick, delivery was great, and the rugs look fa... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service. I ordered a remnant on Sunday, chose Thursday for delivery and it was here on the day. Brilliant price for a fantastic, great quality carpet and speedy delivery. I had loo... See more

Company replied

Rated 5 out of 5 stars
Verified

The carpet arrived on time and was exactly as expected. I'd been thinking to get something cheaper, as it was for the bedrooms, but I'm really pleased I decided on this one. The herringbone pattern is... See more

Company replied

Rated 5 out of 5 stars
Verified

Fabulous quality wool carpet at fantastic price. Really beautiful. Bought Westex twist Crest Sepia carpet for my bedroom. Very quick delivery. Delivery is to roadside but courier helped to deliver to... See more

Company replied

Rated 5 out of 5 stars

Second order of Alternative Flooring carpet from Designer Carpet. Excellent service all round. Good price. Delivery is very good too. Thanks to JD delivery team. There was an issue with their vehicle... See more

Company replied

Rated 5 out of 5 stars
Verified

One can be reasonably cautious about ordering carpets online; however, the Designer Carpet's website is superb, easy to navigate and five free samples arrived quickly. The customer service (via... See more

Company replied

Rated 5 out of 5 stars
Verified

Great quality product & service. This is the 2nd tome I hove purchsed from Designer Carpets and am 100% happy with my carpets. Keep up the great work! Thoroughly recommend.

Company replied

Rated 5 out of 5 stars
Verified

Beautiful carpet at a great price, good comms and delivered within time slot given - perfect, thanks.

Company replied

Rated 5 out of 5 stars
Verified

Designer Carpets has an incredible selection from the top end carpet firms in the UK and often their ‘remnants’ are quite large and enough to carpet a decent size room. I saved 75% on a stunner from C... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy website.Great range of carpets and colours especially in the Westex range.I had a brilliantly priced remnant fitted in my lounge earlier in the year.Last week I had the hall fitted with the sam... See more

Company replied

Rated 5 out of 5 stars
Verified

Brilliant, ordered two carpets (Remnants turned into rugs). Amazing quality and fantastic communication, first time i made a mistake, second one there was an issue with the listed size. Both sorted... See more

Company replied

Rated 5 out of 5 stars
Verified

Quick, clear communication ahead of ordering and a service and finished product at a great price. Really pleased with the end to end experience.

Company replied

Rated 5 out of 5 stars
Verified

I purchased a custom sisal rug from Designer Carpets to replace some carpet tiles my cats were using to exercise their claws. The order was trouble-free and the rug is wonderful. The cats love i... See more

Company replied

Rated 5 out of 5 stars
Verified

Samples arrived quickly and offcut close to the size we wanted at a reasonable price.We employed a carpet fitter and end result looks very good.Also purchased the underlay and glues to ensure sisal do... See more

Company replied

Rated 5 out of 5 stars
Verified

We requested a bespoke rug be made out of a carpet remnant from the alternative flooring barefoot range. The service throughout was very helpful and professional. The rug arrived very well wrapped,... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently purchased a remnant online from Designer Carpet to be made into a long hall runner with sufficient left over to make another rug, a great bonus! The quality of the carpet is excellent and... See more

Company replied

Rated 5 out of 5 stars
Verified

Required floor covering for a porch but didn’t want fitted carpet.Decided on a rug. Great choice and various colours and a good price all made to measure. Really good communication and delivered secu... See more

Company replied

Rated 5 out of 5 stars
Verified

I have used this company repeatedly and very successfully. The carpets especially the roll ends and offcuts are at a very good price and still first quality. They send things quickly and the admin is... See more

Company replied

Rated 4 out of 5 stars
Verified

Delivery issues... The carpet delivery was carried out by a tremendously helpful chap who helped us to carry the carpet in. However, I was worried in advance because after we had placed the order, we... See more

Company replied

Rated 5 out of 5 stars
Verified

Steven Hitchcock was absolutely brilliant and gave excellent advice when I was picking my carpet. We talked through measurements and best options to minimize sizes / costs. I have now used designer... See more

Company replied

Rated 5 out of 5 stars
Verified

Top Quality Carpets This is the fourth carpet that I have bought from Designer Carpets. The range of fantastic colours and excellent service is why I will keep buying them! I have just recommended... See more

Company replied

Rated 4 out of 5 stars
Verified

Amazing communication and fantastic over the phone support. The only reason for not giving a 5 star was the delivery option. getting carpet to your driveway / kerbside delivery is probelematic.... See more

Company replied

Rated 5 out of 5 stars
Verified

Lovely carpet for the price. Delivery on time, only deliver to property kerb but delivery man was kind enough to take it to my back door which was much appreciated. Would definitely use again.

Company replied

Rated 5 out of 5 stars
Verified

Great service, Friendly people, we got exactly what we wanted at a good price, and delivered when we wanted it.

Company replied

Rated 5 out of 5 stars

This is my second purchase from Designer Carpet and I am so impressed. I ordered from the remnant range - two lengths of Kersaint Cobb Voyage 'solar'. One was to be made into a rug/runner with a whip... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent. This is our second purchase form designer carpets, this time we opted for a bespoke rug to fill our bedroom. The carpet used is amazing quality and the binding is fantastic. Delivery was... See more

Company replied

Rated 5 out of 5 stars
Verified

samples arrived swiftly allowing me to make a choice and order. weekly delivery to my area was straightforward, a time slot was given the day before.

Company replied

Rated 5 out of 5 stars

I had a great experience with Designer Carpet — their product is of really good quality, and they’re very responsive.

Company replied

Rated 5 out of 5 stars

Bought a Crucial Trading wool rococo remnant - brilliant value, service and product saving about 85% vs my local stockist. Thrilled w the product!!

Company replied

Rated 5 out of 5 stars
Verified

Excellent company , this is the fourth time we have used them . Easy web site to use and great delivery times .

Company replied

Rated 5 out of 5 stars
Verified

Everything about my experience of purchasing from Designer Carpet was positive. The carpet is exactly what I was looking for, the description and sizing were accurate, and the price was amazing. I'm... See more

Company replied

Rated 5 out of 5 stars
Verified

Superb, Emma from logistics went out of her way to solve my tricky delivery problem! Great products too!

Company replied

Rated 5 out of 5 stars

Ordered a Telenzo carpet plus underlay. They helpfully held the order until I was ready for installation and delivered on the day that I requested. Efficient delivery and carpet just as expected. Carp... See more

Company replied

Rated 5 out of 5 stars
Verified

Good website, offers are reasonable value, delivery quick and was professionally packed. Can't fault it!

Company replied

Rated 5 out of 5 stars
Verified

Brillant service, great carpet arrived when promised. Will use Designer Carpet again.

Company replied

Rated 5 out of 5 stars
Verified

Great advice over the phone and delivered within timeframe.

Company replied

Rated 5 out of 5 stars
Verified

Very helpful with queries over the phone, online ordering easy & delivered carpet as scheduled with courier calling in advance as requested.

Company replied

Rated 5 out of 5 stars
Verified

Great experience. Communicated well throughout. Everything arrived as it should. Would highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

Great communication, delivery perfect Car-et is great quality

Company replied

Rated 3 out of 5 stars
Invited

Great carpet - but communication about it was poor. The website suggested delivery might be 7-10 days. After 3 weeks I'd heard nothing since the confirmation of the order. I rang and was told delivery... See more

Company replied

We perform checks on reviews


Company details

  1. Flooring Store
  2. Carpet Store
  3. Flooring Contractor
  4. Furniture Store
  5. Interior Designer
  6. Living Room Furniture Store

Written by the company

Based in Ilkeston, Derbyshire, Designer Carpet are the UK's leading supplier of high quality carpets, carpet remnants and made-to-measure rugs at up to 85% Off RRP. We only work with brands that can be trusted to deliver quality, design and customer service. From classic wool carpets to natural, sustainable floor coverings such as sisal and seagrass, we offer luxury products that have the ability to transform any space.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Brilliant service

Brilliant service - carpet was great and a very good price

September 4, 2025
Designer Carpet logo

Reply from Designer Carpet

Thanks for the great review! We really appreciate your order and are pleased to learn all went well.

Rated 5 out of 5 stars
Verified

Superb

Superb, Emma from logistics went out of her way to solve my tricky delivery problem!
Great products too!

September 3, 2025
Designer Carpet logo

Reply from Designer Carpet

Thanks for your great review Michelle. We will be sure to feedback your praise to Emma and we hope we can assist you again soon.

Rated 2 out of 5 stars
Verified

Nothing wrong with the carpet it’s very…

Nothing wrong with the carpet it’s very nice but the delivery service they use is useless , he was rude and unhelpful and also they only deliver to ground floor and I live on the 1st floor alone I mean if you pay for delivery it should be dropped to your door

September 3, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you for sharing your experience. Firstly let me apologise for your experience with the driver of our third party courier and we will be sure to feed that back to them.
We receive many compliments about the company we use therefore we will certainly be looking to ensure we do not have any further instances like this.
Regarding the delivery, we do state at the checkout that it is kerbside only so that customers can make an informed decision before purchasing. We also provide this info in all email communication so as to allow you to prepare for the delivery.

Rated 5 out of 5 stars
Verified

samples arrived swiftly allowing me to…

samples arrived swiftly allowing me to make a choice and order.
weekly delivery to my area was straightforward, a time slot was given the day before.

September 2, 2025
Designer Carpet logo

Reply from Designer Carpet

We're happy to hear your ordering process went so smoothly! Thank you for the lovely review and we hope to hear from you again soon!

Rated 5 out of 5 stars
Verified

Email communication clear.

Email communication clear.
Delivery on time
Helpful driver

August 8, 2025
Designer Carpet logo

Reply from Designer Carpet

Thanks for leaving us this review, we are pleased everything hit the mark for you. R

Rated 5 out of 5 stars
Verified

Delivered on time and very pleased

Delivered on time and very pleased. Also with you supplying samples.

August 8, 2025
Designer Carpet logo

Reply from Designer Carpet

Thanks Ray, we appreciate the rating and glad to hear you received great service.

Rated 5 out of 5 stars
Verified

A very positive experience

Everything about my experience of purchasing from Designer Carpet was positive. The carpet is exactly what I was looking for, the description and sizing were accurate, and the price was amazing. I'm also impressed with the swift and affordable delivery.
Thank you.

August 11, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for your kind words! We're thrilled to hear that your experience with Designer Carpet was such a positive one. It's great to know that the carpet met your expectations and that you found our description, pricing, and delivery service to be spot on.
We really appreciate your support and hope you enjoy your new carpet!

Rated 5 out of 5 stars

Great service & price

Ordered a Telenzo carpet plus underlay. They helpfully held the order until I was ready for installation and delivered on the day that I requested. Efficient delivery and carpet just as expected. Carpet fitter said that underlay was really good quality. Would definitely recommend.

August 20, 2025
Unprompted review
Designer Carpet logo

Reply from Designer Carpet

Thanks for the great review Brian. We hope to help you again soon!

Rated 4 out of 5 stars
Verified

Delivery issues...

Delivery issues...
The carpet delivery was carried out by a tremendously helpful chap who helped us to carry the carpet in. However, I was worried in advance because after we had placed the order, we received a notification saying that the carpet would be left at the nearest entrance. We would not have been able to bring the carpet in without assistance so had we known about this delivery issue before purchasing the carpet we would have gone elsewhere.

August 8, 2025
Designer Carpet logo

Reply from Designer Carpet

Hi Jacqueline, thank you for your review. We are pleased to receive your rating. With regards to the comments on the delivery, we do have a lot of information on the site about how the delivery service works, including at checkout, so that we ensure our customers make an informed choice when they shop with us. Most of the drivers from our third-party courier do go above and beyond their remit where they can, but customers should always plan for a kerbside/front of property service with us such is the nature of the size and weight of the items we sell.

Rated 5 out of 5 stars

Delighted!!!

Bought a Crucial Trading wool rococo remnant - brilliant value, service and product saving about 85% vs my local stockist. Thrilled w the product!!

May 23, 2025
Unprompted review
Designer Carpet logo

Reply from Designer Carpet

Thanks for the great review Keith, much appreciated!

Rated 5 out of 5 stars
Verified

Always the best

Always the best, I wouldn’t be a repeat customer otherwise

July 21, 2025
Designer Carpet logo

Reply from Designer Carpet

Thanks for coming back Malcom!

Rated 5 out of 5 stars
Verified

Great product

Great product, great communication

July 21, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for your kind words and lovely review!

Rated 5 out of 5 stars
Verified

Highly Recommend

Good quality product, great service and support.

July 28, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you for the great feedback! We're glad you're happy with the product and our service. Your support is truly appreciated!

Rated 5 out of 5 stars
Verified

I have been their customer for years

I have been their customer for years. They are absolutely fantastic, super helpful, flexible and fast. Highly recommended!

July 28, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you so much for your continued trust and kind words! We're truly grateful for your loyalty over the years and thrilled to hear you’ve had such a positive experience with us. Your recommendation means the world to us!

Rated 5 out of 5 stars
Verified

Easy website to negotiate

Easy website to negotiate. Prompt response to request for samples.Advice available if needed. Great price, good communication from order placed through to delivery.

July 22, 2025
Designer Carpet logo

Reply from Designer Carpet

We're glad you found the website easy to use and appreciated the prompt service and communication. Great to hear everything went smoothly from start to finish! Thank you for such a kind review!

Rated 5 out of 5 stars
Verified

Sales staff were very helpful and…

Sales staff were very helpful and knowledgeable.
The delivery was an exercise in excellent communication, promptness and the driver went above and beyond.
Exceeded my expectations in all aspects.

July 22, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you for the wonderful review! We're delighted to hear that both our sales team and delivery service exceeded your expectations. We truly appreciate your kind words!

Rated 5 out of 5 stars
Verified

Beautiful carpet! Good service!

The carpet arrived on time and was exactly as expected. I'd been thinking to get something cheaper, as it was for the bedrooms, but I'm really pleased I decided on this one. The herringbone pattern is distinctive yet subtle and the colour (Aran) is exactly what I was expecting. The carpets seemed to go down easily. It really finishes off the bedrooms beautifully.

July 14, 2025
Designer Carpet logo

Reply from Designer Carpet

We're so glad you’re happy with your choice! the Natural Origins range is such a a beautiful collection and we are delighted to hear it finished off your bedrooms so perfectly. Thank you for your lovely feedback!

Rated 5 out of 5 stars
Verified

Steven Hitchcock was absolutely brilliant!

Steven Hitchcock was absolutely brilliant and gave excellent advice when I was picking my carpet. We talked through measurements and best options to minimize sizes / costs.

I have now used designer carpets twice and will certainly be using them going forward!

July 21, 2025
Designer Carpet logo

Reply from Designer Carpet

Thank you for such a fantastic review! We're thrilled to hear Steven was such a great help and that you're happy with the advice and service. I will make sure he sees your kind words. It means a lot that you've chosen us more than once, we look forward to helping you again!

Rated 5 out of 5 stars
Verified

Lovely carpet for the price

Lovely carpet for the price. Delivery on time, only deliver to property kerb but delivery man was kind enough to take it to my back door which was much appreciated. Would definitely use again.

July 11, 2025
Designer Carpet logo

Reply from Designer Carpet

We are really pleased to hear your experience went well with us and look forward to helping you again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look