United Kingdom
Review of Designer Carpet
I had a great experience with Designer Carpet — their product is of really good quality, and they’re very responsive.
Reply from Designer Carpet
Thank you for such a kind review! We’re glad to hear you’re happy with both the quality of our carpets and service. Your feedback means a lot to us!
Review of Virgin Media
I’ve been a Virgin Media customer for several years, but as soon as my contract ended, my monthly bill suddenly tripled. I didn’t notice for two months and only then realised my contract had expired.
When I contacted the customer service team, someone called Sandeep offered me a terrible deal. I asked if they could do better, and I was told no — that it was “better than paying £66.64 a month.” I then asked to speak with a manager to share my feedback, but I was abruptly transferred to a different agent.
After many years as a customer, I decided to leave. It’s incredibly disappointing how Virgin Media treats long-term customers. I do not recommend them now.
EDIT: An apology on the rude response from customer service followed by his abrupt end to our conversation would have been more appropriate than your response. Ironically, I initially called to set a second account for another property. I am not going back to Virgin Media now.
Reply from Virgin Media
Hello Celeste,
As with all providers, we have introductory offers to new customers. At the start of all of our customers' time with us, they will have benefited from such a deal. Once this expires, we'll always do all that we can to offer the best existing customer deal that's available.
We also send out an end of contract notification to all of our customers before their minimum agreed term comes to an end, highlighting both the new package price and any other offers that may be of interest.
We're always happy to review your package and cost to help find one that best suits your needs and budget. This doesn't always mean a downgrade.
If you would like to discuss your package and the options that are currently available for you, please call 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone.
Review of ADT UK&I
I do not recommend ADT. I signed a three-year contract in March 2023, but they are now claiming it will not end until June 2026. We may be moving premises in March next year, and when I spoke with Kevin Sheldon from customer service, he simply said we would have to pay until June no matter what — even though my original three-year agreement should end in March 2026. There was no desire to rectify the situation.
They have effectively extended the contract without any communication or explanation. When asked why, they could see in their system that the contract began in March 2023, but could not explain the discrepancy.
In addition, they randomly increased the price without notice, and only reduced it back to the original amount when I queried it.
Overall, I feel scammed. This is short-sighted customer service, and I will be raising a formal complaint. I cannot wait until the end of the contract to switch to a different provider.
Reply from ADT UK&I
Hello,
We are so sorry to hear about your disappointing installation experience. We have raised the matter with our dedicated team for investigation and are confident they will resolve the issue to your satisfaction.
Best Wishes,
Elsie
Review of Wonderskin
I’m surprised to see the bad reviews here. I ordered a lip stain kit, and it arrived within just a few days. The product works great – it lasts for several hours and does exactly what it promises. I’ll definitely order again!
Reply from Wonderskin
Hi Celeste! Thank you so much for your kind words and support! We are delighted to hear that you're loving our Lip Stain Kit and that it’s meeting your expectations. We’re glad you had a great experience.
We truly appreciate your feedback and can’t wait to have you shop with us again!
Best regards,
The Wondersquad
Review of The Yellow Van Company
Wonderful service provided by Alex and Naresh – these guys were real superstars and handled a huge amount of items with care and professionalism. A pleasure having them and The Yellow Van Company on hand.
Review of 1Password - Password Manager
Hello, I am unable to log into my business account. I emailed hours ago but haven't received a response. Can someone please get back to me? This is really bad form and the waiting time is unacceptable. The reference is SUW-52245-338
UPDATE: Someone did get in touch asking, "Does using your old password allow you to unlock 1Password on your devices?". I am not sure how asking random questions will solve the problem. I wouldn't have requested urgent assistance if able to log into my account, right? Still unable to login and no one has replied to my last email.
Reply from 1Password - Password Manager
Hello Celeste, we're sorry to hear about the trouble. We've followed up with the team about your conversation and someone will be in touch as soon as they can!
Review of Baronsgroup
Spyros was friendly, courteous and professional; both me and my partner felt really cared for. The same is true for the lovely lady at the front desk who was very kind to us and our dog. Outstanding service from all the staff. Highly recommended!
Review of Gett UK
I was charged a high demand fee of 15 pounds without any warning. I have been using Gett before and never had experienced this. I’ll never use it again. Gett has lost a customer.
Review of Mobelaris
I ordered 4 Hans Wegner replicas of the CH23 chair, and the quality is outstanding. The customer service at Mobelaris is superb and Coney, in particular, kept me constantly up to date and was fast and responsive to my every question! I would definitely recommend them, and will not hesitate to use them again. Well done, Mobelaris!
Reply from Mobelaris
Hi Celeste,
Thank you for your superb feedback! We're glad to hear you loved our CH23 chairs. We strive to provide excellent customer service and seamless shopping experience to our customers. We're sure you'll enjoythe chair for a long time as it is elegantly formed solid wood and a double hand woven paper cord seat makes the seat extremely durable.
It was a pleasure doing business with you and we look forward to delivering to you again soon!
Best wishes,
Team Mobelaris
Review of BT
I don’t normally write reviews but my experience with BT has been one I would rather forget. After 10 days we are still waiting for an engineer to come to install the wifi which we were supposed to have 10 days ago. Given the current situation and the working from home scenario not having the wifi is a big issue. We keep calling their customer service and the only thing they can say is that “an engineer is coming tomorrow” and then no one shows up. Still no wifi. What a joke. Heading to another provider.
