BW

Benjamin Wright

United Kingdom

Reviews

Review of Designer Carpet


Rated 5 out of 5 stars

Great experience

Great experience. Communicated well throughout. Everything arrived as it should. Would highly recommend.

September 16, 2025

Reply from Designer Carpet

We’re delighted to hear that everything went smoothly and that you had a great experience with us. Your recommendation means a lot, and we look forward to helping you again in the future. Thank you so much for your kind words!

Review of Home House Buyers


Rated 5 out of 5 stars

Ben wrigh5

Very. Good.

September 19, 2025

Reply from Home House Buyers

Thank you for taking the time to submit your review Ben. All the best from the team at HHB.

Review of Furniture Village

Review of The Byrne Practice


Rated 1 out of 5 stars

Stressful few months with nothing to show for it? Try TBP

Not sure about Doncaster’s best kept secret, The Head of Conveyancing is definitely their best kept secret. Instructed in January 2021 for the purchase of a property for my mother that has dementia and recently lost her husband. Received 0 phone calls and only 3 emails over four months. When the documents arrived there were many errors including incorrect names. Five months in the rest of the chain were ready to exchange we found out the searches were never applied for. The chain collapsed, the vendor was never heard from again and an ambulance had to be called for my mother, she suffered severe palpitations upon finding out she’d lost her property. Still never heard from The Head of Conveyancing nor an apology from The Byrne Practice. We’ve since found a much more professional practice. We’ve since found a much more professional practice. If you want a stressful few months with nothing to show for it, then TBP is for you.

In response to yours:
- I didn't receive the documentation in February and there was no response to my emails or phone calls. It wasn't until April when I finally achieved a response that someone advised they were missing a form
- My mother doesn't understand, I've mentioned before she has dementia, hence the palpitations when it fell through. You also knew she had recently lost her husband but at no point was this and the distress she may be in taken into consideration

It was a shoddy service caused by no communication from Mr Bates. The estate agents said it took them six weeks for a response from Daniel. At least they achieved more than I did. Complete lack of urgency, communication, empathy, consideration and professionalism.

September 6, 2021
Unprompted review

Reply from The Byrne Practice

Mr Wright, unfortunately the comments in your review are not entirely accurate.
As you are aware, we were unable to start the legal purchase process until you returned the instruction documents to us, signed. We sent these in February, you did not return them until April. Your initial delay was because you had not instructed us until April.
Your file was then passed to Daniel as Head of Department, this was due to the complexities that arose with your step-fathers estate. Without detailing the facts as to what came to light, it became apparent that we could no longer represent you and you were advised on several occasions over the course of a month that the firm could no longer proceed with your mothers purchase.
Your mother had a separate telephone conversation with Daniel and stated that she understood why we could not proceed with you as a client.
We acknowledge there was a misunderstanding with regards to the searches which resulted in them not being ordered, for which we apologise, and confirm you received the monies back.
We are sorry that you feel you did not receive a satisfactory service, but we are subject to very exacting rules and regulations and those rules and regulations meant we had to cease acting for you.