Ellen Forester

I was able to buy all of the products I was looking for; the stock variety is great. I realised I had ordered the wrong number of one item and rang back, and the customer service was faultless. They sent me the required item immediately and didn't charge me postage. An excellent experience!

It's great that companies like ATG tickets offer services to disabled customers. I didn't realise that there were so many ways that they were able to help people with a wide range of difficulties.

I initially had problems in finding out how to add the Essential Companion and Access service to my account. It was frustrating that there was no phone number I could call, often a lot quicker than trawling through endless web pages.

However, I eventually managed to add these services, and once I had completed the initial steps, found that I received an email from ATG in response to my query (James H), and have now succeeded in booking tickets.

I am grateful that my mum and I are able to visit the local theatre with appropriate seats and at a more affordable rate. I'm sure we'll be taking advantage of this over the next few years!

The carpet arrived on time and was exactly as expected. I'd been thinking to get something cheaper, as it was for the bedrooms, but I'm really pleased I decided on this one. The herringbone pattern is distinctive yet subtle and the colour (Aran) is exactly what I was expecting. The carpets seemed to go down easily. It really finishes off the bedrooms beautifully.

I found the service to be extremely useful. I would have had no way of transporting the item I needed to get, but I got quite a few replies to my query and the company that I eventually chose were quick and efficient and did exactly what they said they would.

The company communicated clearly and the pick up was as expected. The delivery similarly was timely, and the delivery men were helpful, taking the light fitting into the hallway for me.
An easy and pleasing experience.

I first got samples for the flooring I liked a couple of months ago, and since then my contact at Luxury Flooring has kept in touch and was very quick to respond when I emailed, having seen that the flooring I wanted was coming back into stock. He suggested placing the order now, and also that I should order a bit extra in case I hadn't measured correctly the first time. I won't need the flooring til around September, but have paid a deposit and am now reassured that it will be available when I do need it.
I can't comment on the flooring itself yet, but customer service has definitely been helpful and proactive, but not at all pushy, which is a welcome change.

I found the staff in the shop to be completely unresponsive and unhelpful. There appeared to be a click and collect queue and as I hadn't yet placed an order I went to the counter. After waiting for about 10 minutes, I managed to speak to someone, who told me I needed to join the (very long) queue which apparently wasn't a click and collect queue despite the signage. There was no attempt at an apology or an acknowledgement that I'd been waiting for a long time in what was the wrong place. This was why I ordered online.

I still have not received my order. I have no idea what has happened to it and have not been contacted by Milletts.

Hollie is a wonderful pet sitter. She is completely trustworthy and reliable, and, most importantly, my cats love her. My last cat, Blossom, was a cantankerous old rescue Persian. She hated everyone (except me!) but Hollie worked her magic and was able to send me a video of Blossom purring and actually allowing strokes!
My most recent moggie, Tiggy, was abandoned as a kitten, and is a nervy little girl, but again Hollie has somehow managed to socialise with her and is well on her way to be Tiggy's second-favourite human.
Luli loves almost everyone, and Hollie is no exception.
It's great to know that I can go away and not have to worry about my girls.

Everything went as expected. The delivery was on time and the products were as beautiful as they looked online. I was pleased with them, especially as they were in the sale and I thought they were reasonably priced.

Brilliant service. The paint arrived well within the time scale quoted.

I bought some Perilla socks a couple of years ago and was really pleased with them, so decided to buy some more for a friend for Christmas this year. They arrived promptly and loooked beautiful. I love the colours that are available; these were plum and in the past I have bought the deep pink ones. They wash well and continue to be soft, warm and cosy.

I paid for second price seats several weeks before the date selected, and was disappointed that the seats were right at the very back of the stalls. I felt that I could have booked myself and got better seats more cheaply.

Actually getting the tickets at the venue was hassle-free. The show was great but being at the back with someone quite tall directly in front of me did detract from the overall experience.

I was quoted a delivery time of between 2 and 5 so was shocked (and deeply asleep) when the door arrived at 7am. The driver was rude and patronising and intimated that I was away with the fairies in my expectation of an afternoon delivery slot. He wouldn't even help me carry the door downstairs, and left me close to tears.
The door looks OK, though I haven't unwrapped it yet.