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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various facets of the company. Consumers frequently mention negative experiences with marketing strategies, the quality of service provided, and the responsiveness of customer support. People also report issues related to cancellations and difficulties in establishing contact with the company. Reviewers highlight concerns about billing practices and advertising effectiveness. Consumers also express frustration with the platform's handling of reviews, alleging bias and manipulation. The general sentiment indicates that the business's practices have left many feeling shortchanged and disillusioned.

Based on these reviews

Rated 1 out of 5 stars

If I could give them 0 stars I would. Yelp is nothing but a money grabbing team of representatives doing absolutely all they can to get you to pay for ads through them. All you’ll get is telemarketers... See more

Rated 1 out of 5 stars

Yelp is completely on the businesses side. They remove reviews that businesses don't like, they don't give you a chance to repeal it, they even send emails saying your account can be closed. Yelp is r... See more

Rated 1 out of 5 stars

I made an appointment to have my teeth cleaned at Aspen Dental in Columbia Tennessee. I explained to the call center that I had recently moved from out-of-state, and was overdue for a cleaning.... See more

Rated 1 out of 5 stars

Yelp is deliberately removing 1 star negative reviews to protect the businesses and professionals who actually harm people. They are only looking for happy reviews. I have had a terrible, horrible exp... See more

Rated 1 out of 5 stars

Waste of money for businesses looking to advertise. I set a $450 a month budget, they used over 300 in less then 2 weeks then sent me another bill for an extra almost 300. So $600 and I didnt get a si... See more

Rated 1 out of 5 stars

As a business owner yelp constantly calls to try to get you to pay for their review services and they put great 5 star reviews in the “not recommended review “ section for no reason and won’t change i... See more

Rated 1 out of 5 stars

I wish I can put less than a star, they literally stole money from me, I am a small business that only wants to advertise my business out there, they took advantage of me, other than selling my in... See more

Rated 1 out of 5 stars

Yelp is a scam. They keep calling me to pay for improving search results. Since I am just starting out I don’t have the means to pay the fees. I worked hard and got some initial reviews and Yelp takes... See more

Rated 2 out of 5 stars

I posted a review about a business where the hairstylist ruin my hair. She added a clump of bleach at the end to the top of my head which didn’t caused breakage at the moment but it was noticeable thi... See more

Rated 1 out of 5 stars

Absolutely Horrible Experience – Please Don’t Waste Your Money! I am beyond disappointed with this company. They charged me $600 upfront, and after all that money, I didn’t get even one singl... See more

Rated 1 out of 5 stars

This is pure review scam. If you dont pay their exorbitant fees they will hide your positive reviews and post you among businesses that have bad reviews. If you pay them alot, they will hide your nega... See more

Rated 1 out of 5 stars

How horrible Yelp only put 1 star bad review other yelp own customers 5 star reviews down for recommend ❗️ Our Business 3.9 rates Anatolia

Rated 1 out of 5 stars

They won't show you the whole review unless you view it in their app? No thanks. I see all the people they keep scamming, and i wonder why none of you have filed claims against them with the bbb or fi... See more

Rated 1 out of 5 stars

Never in a million years would I use such an unethical company. They remove legitimate reviews and if you don't agree to advertise with them, they will take every review you have down and then call to... See more

Rated 1 out of 5 stars

"Trash platform with unfair, stupid charging policy for business." Yelp assistants are notoriously dishonest, so be careful. They'll say something like, "Hey, we won't charge you for the first o... See more

Rated 1 out of 5 stars

Yelp doesn’t protect businesses — it actually works against them. A customer left us a 1-star review about a completely different company, and Yelp says it’s fine because it’s an “update” to their o... See more

Rated 1 out of 5 stars

Yelp is not a trustworthy source. I bought diamonds from Dioro Jewelers located in Dublin, CA and San Francisco, CA and was swindled by the owner Corinne. I got a GIA appraisal and it contradicted the... See more

Rated 1 out of 5 stars

If I could I wouldn't give them any stars. I signed with them not knowing about their bad reputation.After a week I cancelled my ad campaign.Only to fined out a month later they are still charging me... See more

Rated 1 out of 5 stars

I have a fake reveiw on my business from a fake profile. I asked Yelp to ask the customer for proof of services provided, knowing they won't be able to supply it. Yelp won't do anything to verify legi... See more

Rated 1 out of 5 stars

As far as I can tell talking to the restaurant where I ordered, Yelp made a mistake. I called a few days later and they said they have a 48 hour policy for refunds, so they’ve kept my money. If custom... See more

Rated 1 out of 5 stars

Yelp is a scam and is not worth the effort and money. What ever they try to tell you about boosting business revenue and clients is a lie. I would get nothing but residential work request and out of c... See more

Rated 1 out of 5 stars

Yelp from a business owner stand point is the worst platform for reviews. Its nothing but a bunch of male and female Karens that have nothing better to do then leave bad reviews bc they dont like the... See more

Rated 1 out of 5 stars

This place "Yelp" covers for who they want to cover for. Yelp is as worthless as the people they cover for. Is Trustpilot going to cover for Yelp? You to Trustpilot can be part of the problem if you a... See more

Rated 1 out of 5 stars

Never run ads with this company. I was sold on a cold call, and it was a terrible decision. They did not explain the promotional credits properly. When I attempted to cancel the ads, they continued ru... See more

Rated 2 out of 5 stars

I went to Fred Meyer Jewelers on Market Street Salem Or. Tried to by a watch. Their card system failed to complete the sale. But my bank paid them. Told me would be fixed on Monday. They didn't bother... See more

Rated 1 out of 5 stars

Have a pet sitting service in Sacramento and they have allowed fake/hate and bot reviews to remain under my business. They are dishonest to deal with and despicable, they do not care about busi... See more

Rated 1 out of 5 stars

This guys just scamed. Me I have cancel service 30 days ago and they still charged to my card over 250 now I have to dispute. They also have bad lead generation practices. Not honest. Stay away. Fr... See more

Rated 1 out of 5 stars

I paid $350/ month to Yelp for almost 10 years. My reviews were good. I decided, after 10 years, not to pay them anymore as my local market no longer heavily relies on Yelp. Now that I don’t pay, my r... See more

Rated 1 out of 5 stars

Yelp is fake. They only allow positive reviews to be left for businesses that pay to advertise on Yelp. If you do not pay Yelp to advertise - they only allow negative reviews to be posted.

Rated 1 out of 5 stars

Once you list your business on Yelp, you can’t remove it — no matter what. That means your reputation is at the mercy of Yelp’s system. Here’s what I’ve learned: Anyone can leave a revie... See more

Rated 1 out of 5 stars

Yelp has a computer to monitor who gives you five star reviews and after a few days it will get removed and there’s nothing the business could do however, if someone leaves you one star the compu... See more

Rated 1 out of 5 stars

9/23/25 ON 11/17/24 I ordered an electric bike via Ebay. I RETURNED AN ELECTRIC BIKE THAT DID NOT WORK TO MOONCOOL. EBAY SENT ME A PACKING SLIP. UPS PICKED UP THE BIKE THAT WAS REPACKED IN THE O... See more

Rated 1 out of 5 stars

Yelp has taken $1,845.75 of our money since June 30, 2025 — and delivered absolutely nothing. Not a single new client. Not a single paying customer. Nothing but empty promises, useless excus... See more

Rated 1 out of 5 stars

What’s the worst experience with yelp. When I trying to sign up was an offer free trial for a month which lie. Second Candice was the rep she call me take all my info offered me something told me will... See more

Rated 1 out of 5 stars

Ann Taylor/Loft I very rarely shop either store. However, recently I had a charge on my bank statement that I didn't recognize. My bank TD Bank could not figure out the company charge and advised a d... See more

Rated 1 out of 5 stars

It could not have been a more disastrous experience. I had 2 good reviews and both were removed. What Yelp calls a lead is a check-in..... "hey give me a price" what? How can I price what I can't meas... See more

Rated 1 out of 5 stars

Yelp created a business page for us without permission, then filled it with the details of a completely different company — including their photos, locations, and description. This has caused br... See more

Rated 1 out of 5 stars

As a business owner, I am extremely disappointed with Yelp. They have allowed an inaccurate review about my company to remain published, despite clear evidence that the claims are factually incorre... See more

Rated 1 out of 5 stars

Yelp often comes up in search results but the information is always (in my experience) inaccurate and very misleading. Fake companies are listed (I recently found a listening for an equestrian centre... See more

Rated 1 out of 5 stars

Somehow, YELP thinks there is such a thing as something *other* than male or female. Insanity. I go to write a review, and Yelp gives me "other options" other than "male" or "female". Great job Yelp,... See more

Rated 1 out of 5 stars

It’s funny how yelp covers half of all bad reviews about a business just to force people to download their app to see it.

Rated 1 out of 5 stars

I had a very disappointing experience at Tempo by Hilton Times Square during my stay (July 30 – August 4, 2025). At check-out on August 4, I paid $205 in cash, and I have the offic... See more

Rated 1 out of 5 stars

AVOID. Unable to delete business page, page remains not moderated/approved by YELP however appears in search engines!. no customer service other than an international contact number - company does i... See more

Rated 3 out of 5 stars

Why are there so many reviews hidden? There will be no reason given. Even good reviews. Their operation seems strange but I think it’s okay overall. I don’t like the forcing you to download the app th... See more

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Company details

  1. Restaurant
  2. Food Products Supplier

Information provided by various external sources

San Francisco - User Reviews and Recommendations of Top Restaurants, Shopping, Nightlife, Entertainment, Services and More at Yelp


Contact info

1.3

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 2 out of 5 stars

Awful company

Awful company. Complete scam of a business model. They hustle small business owners to pay a premium subscription for something they can control. This should be illegal.

October 2, 2025
Unprompted review
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Rated 1 out of 5 stars

Yelp over regulates and gets it wrong

Yelp over regulates, offering zero options to clarify. Specifically, I am a former owner of a business. The business changed hands and eventually the name changed. After my time as the owner, I became a customer. I left a positive review. Yelp has removed my valid review, and chosen to insist that I still manage the page, even though I have not for several years. I have notified them numerous times that I am no longer the manager of this business. To no avail. Why can I not easily sign off as manager? Why is there no inquiry form, to clarify? The over regulation actually makes Yelp less accurate and reflective of the truth.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Fake review Robert C

Fake review Robert C.
SoMa, San Francisco United States
We do not service the United States - Robert C. , Is not a customer of ours! Our company never did any work for this guy or anyone else in the United States of America please provide invoice or proof of purchase with B.I.N

October 15, 2025
Unprompted review
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Rated 1 out of 5 stars

They removed my account for speaking…

They removed my account for speaking the truth and complaining about my experience with bad businesses and they accused me of having multiple account which I don’t. Idk it’s ok for businesses to mistreat and they don’t care. Idk yelp isn’t as great and resourceful as it supposed to be . Bad app.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Advertising Misinformation

"I have serious concerns about the professionalism and stability of this company. During my interactions with their staff, I experienced abrupt disconnections and a distinct lack of customer service skills. The reliance on company policies as justification for their actions, instead of demonstrating ethical conduct and integrity, is troubling.

In an era where misinformation is a significant issue, it is essential to consider the impact of platforms that disseminate inaccurate information. While Yelp and its employees may have certain protections, the CEO should take responsibility for overseeing a platform that contributes to bullying, harassment, and even death threats directed at individuals, businesses, and families.

As a business owner with autism who has been involved in online legal disputes, I can attest to the fact that Yelp's policies facilitate harassment and make it easier for people to target me through phone calls. It took a full year for them to correct a simple spelling error, changing "Universiy" to "University." This demonstrates a lack of attention to detail and a disregard for accuracy.

I strongly advise against using Yelp for business purposes or sharing any personal information on their site. They fail to disclose that inaccurate information cannot be removed, and they have policies in place that protect the dissemination of misinformation. This is unacceptable and goes against the principles of truth and fairness.

My experience of being hung up on and told to be quiet by Yelp employees, which I have recorded, is indicative of a larger problem within the company. Yelp should seek legal counsel to address these issues before they face financial consequences due to their negligent practices.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Yelp INCORRECTLY collects business listings and does NOT correct them. They only ask for more money.

Yelp does not respond to business owners. It INCORRECTLY collects information from online business websites and invites people to write a review. Then they set up business listings in their database INCORRECTLY by linking two similar-sounding names into one business profile!
When people leave poor reviews on a WRONG business (sharing similar names), Yelp does not do anything to correct their errors.

Then Yelp hires salespeople to harass business owners to buy their ad campaign.

I will never recommend Yelp for anyone or for any business! They are scammers and polluters of the internet space!

August 17, 2025
Unprompted review
Rated 1 out of 5 stars

Don't do it. Scam artists. Stole my hard earned money

Canceled my account mo tha ago because of no leads produced. They just hit me for 270$ 3 months later. This is bad business practices. Purely FRAUD. Please please do not use this company they scammed me for mo ths before I realized. This is my experience with them I wish I wouldve seen the reviews before I bought into this scam. I drank the coolaid you dont have to. Please BEWARE BEWARE. BEWARE. THEY HAVE 1 STAR FOR A REASON

October 11, 2025
Unprompted review
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Rated 1 out of 5 stars

Waste of money

Waste of money for businesses looking to advertise. I set a $450 a month budget, they used over 300 in less then 2 weeks then sent me another bill for an extra almost 300. So $600 and I didnt get a single customer. Waste of time. Ill make sure to print a few copies of the new bill to wipe.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience with a Dental Office

I made an appointment to have my teeth cleaned at Aspen Dental in Columbia Tennessee. I explained to the call center that I had recently moved from out-of-state, and was overdue for a cleaning. I also explained that as a disabled veteran, I am able to get dentistry done at the VA, but couldn't get an immediate appointment for cleaning, and need that done as soon as possible.

When I checked in for the appointment the receptionist said that "as a new patient" I would have to have x-rays, exam and a treatment plan before I could schedule a cleaning. I told her what I had told the call center when I made the appointment, but she said, so sorry but we don't just do cleanings for new patients.

Aspen Dental should provide the same service as is promised by their call center. When talking to the call center, I was very clear that I just wanted a cleaning. However, the office insisted upon a more compete service (for additional fees).

October 9, 2025
Unprompted review
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Rated 1 out of 5 stars

If I could give them 0 stars I would

If I could give them 0 stars I would. Yelp is nothing but a money grabbing team of representatives doing absolutely all they can to get you to pay for ads through them. All you’ll get is telemarketers from other companies trying to sell you on seo optimization services, while yelp is charging you for those incoming calls. Hate yelp, don’t ever get close

October 8, 2025
Unprompted review
Rated 2 out of 5 stars

Fred Meyer Jewelers on Market Street

I went to Fred Meyer Jewelers on Market Street Salem Or. Tried to by a watch. Their card system failed to complete the sale. But my bank paid them. Told me would be fixed on Monday. They didn't bother to try. Told me to come back Tuesday.I told them i was mad as this was well out of my way. Tuesday they threw me out of store said talk to corporate. Corporate said couldn't help me without transaction number store wouldn't give me. Told to go back to Store, went to store was told it was all taken care off money should be in my account. Three more calls to corp. and one more visit to store and a call to main Corp number, and I still don't have my lousy 39.95 back. Also Bought the same watch at Wal -Mart for ten dollars less.

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

This guys just scamed

This guys just scamed. Me I have cancel service 30 days ago and they still charged to my card over 250 now I have to dispute. They also have bad lead generation practices. Not honest. Stay away. From Yielp.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Honest Reliable Transportation

I needed a ride to the airport early in the morning. I had concerns Uber might not show up. I found Michael Mel of Cleveland Heights who owns Honest Reliable Transportation . 216 965 1546. He was on time,honest and drove safely! A wonderful combination of of traits. He remained in contact with . He called when he left his house and when he was outside my home!

October 3, 2025
Unprompted review
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Rated 1 out of 5 stars

As a business owner yelp constantly…

As a business owner yelp constantly calls to try to get you to pay for their review services and they put great 5 star reviews in the “not recommended review “ section for no reason and won’t change it unless of course you pay them. I hate that I have honest reviews and feedback from my guests that can’t be seen because yelp software decides that those reviews aren’t recommended. Yelp is a pay to review site don’t go there for trusted reviews.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Yelp police at work!

Yelp is completely on the businesses side. They remove reviews that businesses don't like, they don't give you a chance to repeal it, they even send emails saying your account can be closed. Yelp is really going down the drain, silencing real reviews, and always staying on the money's side.

October 6, 2025
Unprompted review

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