Review of Yelp


Rated 1 out of 5 stars

Bad experience with a Dental Office

I made an appointment to have my teeth cleaned at Aspen Dental in Columbia Tennessee. I explained to the call center that I had recently moved from out-of-state, and was overdue for a cleaning. I also explained that as a disabled veteran, I am able to get dentistry done at the VA, but couldn't get an immediate appointment for cleaning, and need that done as soon as possible.

When I checked in for the appointment the receptionist said that "as a new patient" I would have to have x-rays, exam and a treatment plan before I could schedule a cleaning. I told her what I had told the call center when I made the appointment, but she said, so sorry but we don't just do cleanings for new patients.

Aspen Dental should provide the same service as is promised by their call center. When talking to the call center, I was very clear that I just wanted a cleaning. However, the office insisted upon a more compete service (for additional fees).

October 9, 2025
Unprompted review
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