It was easy to chat and talk with Viator. Booking with Link with discounted price did not work. However, one of our Pricey Activities got canclled and getting Refund back was not too bad. Person who I... See more

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Company details
- #132 of 189 best companies in Travel Agency
Our promise to you
Written by the company
- As the leading marketplace for travel experiences,
- Viator makes it easy to plan tours, activities, and excursions around the world. With more than 300,000 experiences to choose from—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—there’s always something new to discover and book, both near and far from home.
- Real traveler reviews give the inside scoop from people who’ve already been there, so you can plan with confidence. Free cancellation helps you plan for the unexpected, and 24/7 customer service means you always have support around the clock. Viator. Plan better with 300,000+ travel experiences. For more information, visit www.viator.com.
Why book with Viator?
Benefits

Ultimate flexibility
You're in control, with free cancellation and payment options to satisfy any plan or budget.

Memorable experiences
Browse and book tours and activities so incredible, you'll want to tell your friends.

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We're owned by one of the most trusted names in travel.

Award-winning customer service
New price? New plan? No problem. We're here to help, 24/7.
Contact info
400 1st Ave, 02494, Needham, MA, United States
- 781-800-500
- www.viator.com
Replied to 98% of negative reviews
Typically replies within 24 hours
Great experience
Excellent arrangements, timely services, very friendly and knowledgeable tour guide, nice comforting vehicle
Aimee was an amazing guide!
Aimee was an amazing guide - knowledgeable and passionate about the history she shared throughout the Freedom Trail tour. She did go a little long (which was fine for us - and the weekend was crazy busy with huge crowds to navigate) and while she did a great job proactively trying to engage with and answer questions for two elementary aged kids on our tour, much of her content was a bit over their heads. HIGHLY recommend for adults - especially history and legal buffs - but it was a lot to digest for the littles.
Sells tickets for unavailable dates and last minute cancellations
They sold tickets for a Colosseum tour that were not available on that date, 10/28, per the Colosseum website. So they've kept out money for 3 months and they should have known the date was unavailable from the start. Then, they just sent an email with only 12 days notice, with an offer to change the date to monday or wednesday, but without the underground access. Plus, they did not offer to refund the difference in the ticket price. We then had to shuffle our plans around and find new reservations with an increase in cost for other tours!
I requested my reservation date and…
I requested my reservation date and time changed only to have my entire reservation cancelled !!! Highly disappointed
Easy to navigate on the page
Easy to navigate on the page between similar companies advertising similar tours.
The tour guide was not good
The tour guide was not good. I did not take us to then planned literary and kept saying we can not go to these places because of trafficr
I have no complaints with my dealings…
I have no complaints with my dealings with your organization.
I always book our excursions through…
I always book our excursions through Viator, I like that you can book now pay later. It’s a great site to confirm your bookings, also you can cancel up to 24 hours in case of plans changing.
The Day Trip
The scenery, the service on the boat, the food, the commentary by the bus driver guide, Bruny Island is a very beautiful place.
The computer ride is horrific. All I wanted was info and book a walk and to book a walk of and booking and it is a minefield
I made enquiries on a Opera House Tour. I had to join and go to an app which I don't totally understand. I tried very hard and made phone calls and gave up and have gone somewhere else. All too hard and complicated
Great Experience Overall — Just a Rough Ride Up
We took a tour from Antigua Guatemala to Lake Atitlán. Overall, it was a great experience — the views were stunning, the lake and surrounding villages were beautiful, and everything ran smoothly once we arrived. The only downside was the drive up to the lake. The road is full of sharp curves, and our driver took them at a pretty high speed, which made everyone in the car feel dizzy and nauseated by the time we got there. It would have been much better if the ride had been slower and more comfortable. Aside from that, we really enjoyed the tour and the time at the lake itself.
Great trips and great selection with…
Great trips and great selection with many options. The tour guide was very knowledgable and spoke excellent English.
Poor Communication
Poor Communication . The driver did not even call . We were ready 1 hour ago and we only had to find out that he is outside because we called their customer service
A fun and informative tour of Chicago
Justine was a great tour guide. she was very entertaining, super informative, and fun.
the boat ride was smooth, the bathrooms were clean, and the entire trip was within the time they said it would be.
I highly recommend this tour!
This is my first time ever going to…
This is my first time ever going to Europe and this helped me plan an amazing trip for this December in Munich! Definitely will recommend!
The boat was a blast!
The boat was a blast!! Food exceeded my expectations and the service was simply wonderful. Highly recommend!
The trip was enjoyable
The trip was enjoyable, and the driver, Jeffry, was kind, engaging, and professional.
Easy to book a tour....reasonable price.
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