United Kingdom
Review of Paul Costelloe Bags
I've purchased several backpacks and some accessories including their notepads. The quality is very good, especially for the price.
I've only purchased in store so I am surprised to see so much 1-star reviews.
Review of InPost UK
Reply from InPost UK
Thank you for your feedback! We're delighted to hear you find our service smooth to use.
Review of Tide
Avoid like the plague
Trying to purchase chatgpt, card declined. contact tide, they do not see any declines at their end (tried x4 rimes and sent a photo of decline), then informed the company may not accept tide - its stripe they accept every payment method, tide then asked me to use a different card/not tide to make the payment to see if that would work? (of course it would work its not tide!!!)- which defeats the purpose of paying for business expenses using my business account!
This has happened several times, officially giving up on this company and moving both accounts elsewhere.
Reply from Tide
Hi there, we're sorry to learn about the trouble you’ve had while trying to make a payment with your Tide card. We completely understand how frustrating this must be, especially when you’re trying to manage your business expenses smoothly on your Tide account.
For now, we can suggest using a virtual card as these work very well with digital services like Chat GPT. You can find out more on our website: https://www.tide.co/features/virtual-cards/.
We want to look into this further for you so we've asked for some additional details via email: Request for information about your experience'. This can help us locate your account and assist you.
Update: Thanks for sharing your details with us. We'll now make sure to proceed as per the above mentioned.
Review of Yelp
AVOID. Unable to delete business page, page remains not moderated/approved by YELP however appears in search engines!. no customer service other than an international contact number - company does it best to not be accessible, whilst using your business data to make money - which you can not edit appropriately AND THEY REFUSE TO DELETE!
Registered my business, awaiting approval, my business address is my home address, YELP settings state my address is hidden, however appears in search results. my account is awaiting approval for weeks!, however my business name and address is visible on search results (totally dishonest company)- and there is no email/online chat communication, only a international telephone number.... mediocre company, unsure why they are allowed to operate in this manner, disgusting
Review of Yelp
AVOID DISHONEST COMPANY. Unable to delete business page, page remains not moderated/approved by YELP however appears in search engines!. no customer service other than an international contact number - company does it best to not be accessible, whilst using your business data to make money - which you can not edit appropriately!
Registered my business, awaiting approval, my business address is my home address, YELP settings state my address is hidden, however appears in search results. my account is awaiting approval, however my business name and address is visible on search results (totally dishonest company)- and there is no email/online chat communication, only a international telephone number
Review of Fastway Ireland
Terribly slow courier service. Item has been awaiting collection for 9 days....
Reply from Fastway Ireland
Hi there,
We sincerely apologise for the less-than-ideal experience you had with our services, and we appreciate you bringing your concerns to our attention. We understand the importance of a smooth and reliable delivery, and we regret that we fell short of your expectations.
We understand that a negative experience can be frustrating, and we would appreciate the chance to turn things around for you, if we ever deliver a parcel of yours again. Our team is dedicated to providing a better experience, and we hope to have the opportunity to deliver your parcels again in the future.
Thank you for your understanding, and we hope to have the chance to restore your faith in our services.
Your Fastway Customer Care Team
Review of Shark Vacuum UK
Although the most expensive (approx £500), its the worst vacuum i have ever owned. Suction is appalling for the anti-wrap, i'm sure a £50 vacuum would do better.
Review of EE
Poor customer service. Offered a sim only deal which i said yes to, however unable to complete process due to being at work, agent agreed to call back - i'm still waiting 2 weeks+ later!
Reply from EE
Hi S.T,
Thanks for your review. I understand how frustrating it must be if you never received a call you were expecting. Although there could have been a number of reasons for that, it's certainly not the high level of service I'd expect.
Please give us a call on 150 from your EE mobile, and you'll be able to speak with one of our guides for help checking this out and getting it sorted.
Thanks.
Review of Costco
Good customer service at Bristol Costco
Reply from Costco
HI, thank you for sharing your review. Catherine
Review of That Thing
Where imagination meets colour. Great shop
Review of HomeSense
HomesSense Taunton, Bristol and Swindon - My favourite South West home furnishing stores to add a touch of wow to the decor
Reply from HomeSense
Hi there, thank you for taking the time to write this review. We’re delighted to hear that we are your favourite South West home furnishing store! We hope to welcome you back again soon. - Karlee
Review of Tide
Blocked both of my new business cards so i wasn't able to pay for items online or in-person. Customer service/Chat took hours to read/reply for assistance, and links provided in a font readable to an ant!
Poor management of requesting Tax UTR numbers by blocking businesses finances. Now transferring business accounts elsewhere as Tide can't be trusted to act appropriately.
Reply from Tide
Hi there, we're sorry to learn that you're experiencing an issue with the status of your account. Please, keep in mind that we're legally required to do some checks. We've set up a page for our community where you can learn more: https://www.tide.co/help-centre/routine-reviews/. We understand that not having access to your account can be really frustrating. We're disappointed to learn that you haven't received the support you needed and the information provided wasn't readable either. This surely isn't an experience we'd like our members to have.
We're going to look into this further for you, but we'd need some additional details. We've just requested them via email: ‘Request for information about your experience'. We'll be on this as soon as we have them.
Review of UPS UK
Reply from UPS UK
Hello. Thank you for your kind review! It's great to hear that you had a positive experience with UPS. Until next time! Regards; Daniel.
Review of Microsoft Support
I am so surprised to read the negative reviews, I pay for 365, and accessed microsoft support several times due to email issues, software issues and to receive support to activate Office 2024 (A dodgy purchase from Groupon). Support were able to solve the issues, or at least explain why unable to resolve on all occasions.
Review of Hostinger
Be careful, its mediocre, creates issues towards customers in attempts to force upsells, whilst conveniently ignoring previous communications to disconnect from any accountability at their end - furious!
Update (3 hours+ of communicating with customer service, no accountability just continuously trying to upsell at the highest price possible).
I found hostinger offer saving 100% the renewal price for exactly the same service (Hostinger Cloud Start-Up), so i purchased.
Dashboard states i can upload my website, however Hostinger will not provide me access to my emails, stating i have to pay one month £30 to access my emails. No free access as baring in mind my hosting is suppose to expire tomorrow!!!!
No accountability for lying to me in the first instance that my website/emails will expire tomorrow - and the sole reason why i have lost all my emails and websites are suspended! - hostingers upsell tactics are shameful.
Initially told a discount of renewal can be offered when i said i would migrate elsewhere, then my websites/emails got suspended an hour later, the discount was then retracted.
When i purchased the 100% discounted hosting, hostinger customer service then said i can refund my 100% discount, and apply the 20% discount offered previously (yes the one they retracted so i can pay an additional £100+!).
Confused? try being a customer at this end
.................................................................................
Earlier Today
I've been receiving emails from Hostinger that my Hosting / Cloud, Start-Up will be expiring in a number of days, today 28/05/2025 being 1 day remaining.
I contacted Hostinger to make them aware I would be migrating today and asked them a few questions so i could better understand the process, as i wanted to ensure my website remained functional at the front-end, whilst understanding any reduced services.
I returned an hour later to the chat box to get the latest update to additional questions (chat takes approx 15min-1hr to reply), to find that my websites have been suspended - my websites are appearing as 403 errors!.
The countdown notifications/1 day remaining was actually not correct, it was hours, which Hostinger customer service, C-Panel, emails etc decided not relevant to tell me, even after going back and forth with customer service today discussing migrating not once was i told it will expire in an hour, disgusting!.
Reply from Hostinger
Dear S. T.,
Thanks for your insights. We're sorry to hear about your experience, but we really appreciate your honesty, as it helps us get better.
We investigated your interactions and saw the difference between the information you received and the expiration time is due to timezones - but we'll forward your feedback to the responsible teams to ensure more accurate communication. A specialist reached out to help you migrate your information and restore your website, so please share any questions you might have with them. We'll be happy to help.
All the best,
Team Hostinger
Review of License Tom
ABSOLUTELY AWFUL
Purchased Office 2024 from UK Groupon/License Tom, product didn't work because i had already purchased Office 2024 in the past and advised by Microsoft that License Tom are selling VOLUME LICENSE KEYS. Office 2024 has been discontinued, License Keys are not for public sell, they are for large businesses to purchase microsoft at a discount.
Refund requested.... License Tom then stated to Groupon they had contacted me to resolve however i hadn't replied!
License Tom have kept hold of my money and clearly still refuse to provide a refund, whilst continuing to lie to Groupon.... meanwhile Groupon supports their dodgy behaviour (check Groupon rust Pilot page, Volume License keys are an issue on groupon, i'm not the first, and certainly not the last).
Review of Groupon UK
11/03/2025 Regarding customer service reply: Absolute lie! after 3+ weeks, providing links/screenshots and full details that LicenseTom is selling VOLUME LICENSE KEYS FROM MICROSOFT: Not intended for pubic use (strictly for large businesses)...... lots of emails to customer service stating escalating and apologising, even advised LicenseTom/Merchant will email m to resolve....
i received an email today from Arul/Groupon stating LicenseTom has advised they reached out to resolve but i didn't reply, and i needed to contact LicenseTom the whole saga has started again, still no refund, LicenseTom/dodgy merchant remains on groupon, and supported by groupon to continue to sell microsoft license keys!
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AVOID, they are as dodgy as their merchants... still no refund and still no reply to my complaint.
3+ weeks later, groupon customer service is everything but customer service. dodgy merchant selling Microsoft office 2024 volume licence keys for businesses (not for public sell as microsoft customer support advised me when trying to help me activate it!).... yes still for sell on groupon because they support dodgy merchants.
easy fix, i assumed groupon would just provide a refund, but no its been a circus of link clicking, different customer service agents saying they are helping and escalating, then i receive the same email from another rep.
i finally received one refund on one of the products, the office 2024 remains in circles approaching 4 weeks now, groupon agent chat on their website is stuck on previous engagement so it won't connect... absolutely disgusting.
i want to take it to the ombudsman but need groupon to complete their "complaints process" which of course is non existent because there is complaint process being followed, let alone a resolution.
Reply from Groupon UK
Hello Samantha,
Thank you for reaching out and expressing your concerns to us. We are sorry for the frustration and inconvenience you've faced with your recent Groupon experience, and we want to assure you that your feedback is of the utmost importance to us.
It is disappointing to hear about the difficulties you've encountered regarding the refund process for the Microsoft Office 2024 volume license key purchase. We recognize the need for a swift resolution, and we want to inform you that your concerns have been forwarded to the appropriate channels within our organization for a comprehensive review and immediate attention. Furthermore, we are committed to addressing such issues to prevent similar experiences for other customers in the future.
For any additional assistance or concerns that you might have, we encourage you to reach out directly to our customer service team via https://www.groupon.uk/faq. Our team is eager to assist you and work toward resolving your issue in an efficient and satisfactory manner.
Again, we sincerely apologize for the inconvenience this has caused, and thank you for your patience and understanding. We truly value your patronage and hope to have the opportunity to provide you with a better experience in the future.
Warm regards,
Vijayaakumar
Groupon Customer Support
Review of DPD UK
Items delivered and received safely, consistently.
Review of Groupon UK
AVOID - Groupon supports merchants which are scamming the public selling IT software (Microsoft OFFICE 2024 Lifetime Access and MICROSOFT 365 Lifetime Access), and will not provide a refund when the product doesn't work, because they wish to continue to promote these businesses regardless if microsoft have stated it is not for public use/resell!
Purchased Office 2024 from Groupon. after 2-3 days of the install being stuck between 5%-8%, i reached out to microsoft support to assist, who informed me Office 2024 purchased from Groupon will not work because it is a VOLUME LICENSE KEY intended for large businesses to purchase for their IT systems, I am not an administrator therefore it won't work, and having paid subscriptions before with microsoft its detected the issue/problem.....
I informed groupon 15/02/2024 after purchasing Microsoft 365 (1009766812). Groupon couldn't care a less. they continue to promote the same companies, refuse to provide a refund as they said i have redeemed the voucher (yes the product that doesn't work and not intended for public resell), and groupon added that i need to contact the merchant (yes, groupon actually stated this within their email, because we all know dodgy people/companies provide refunds!).
I've asked for the ombudsman's details, unsure if that will materialise.....
UPDATE: As you can see from Groupon's reply on Trustpilot, they just ignore information provided, i have already contacted customer support who were anything but helpful in resolving the matter which is why i left a review with both order numbers, once informed no refund is provided, and to contact the seller.... still no update from customer service to escalate my complaint to receive a refund for dodgy products purchased on Groupon
Reply from Groupon UK
Hello,
Thank you for sharing your feedback. We sincerely apologize for any disappointment or inconvenience you experienced.
Your feedback is important to us, and we have taken note of your concerns. We will ensure that this information is forwarded to the appropriate channels within our organization for further review and improvement.
If you require any further assistance or have any additional concerns, we encourage you to reach out to our customer service team directly at https://www.groupon.co.uk/customer_support. They will be more than happy to assist you and ensure that your issue is addressed in an efficient and satisfactory manner.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your business and hope to have the opportunity to serve you better in the future.
Regards,
Sneha Kishor
Review of Forcemediauk
Misleading company that shouldn't be associated with mental health... ForceMediaUK owns eachmindmatters.co.uk (smoke screen for their despicable behaviour/marketing tactics/methods to gain your money)
Contacted from ForceMediaUK regarding "eachmindmatters.co.uk"; mental health poster/campaign.
- Received a call from a man discussing a mental health campaign
- Another call followed a week or so later regarding publication image. very brief discussion lead by call handler, they sent an email and i said i wasn't keen on the image. i was reassured in the call that this was at discussion stages, and i would need to agree if i wanted to go ahead with participating in this campaign, artwork, poster image size etc.
I never agreed to this campaign neither spoke to ForceMediaUK again, however they sent a final demand letter 10/01/2025 with threats of a court case if i don't pay £114! (opened the letter today)
ForceMediaUK (Fitting name!), reached an agreement all by themselves that my business was to participate in this "eachmindmatters.co.uk" campaign..... or more than likely to just get money from my business any means necessary whilst they use mental health services as a smoke screen.
Reply from Forcemediauk
Hi
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the delay in responding—we have only just become aware of your review.
We’re truly sorry to hear about your experience. As a company, we’ve been working with businesses for over five years, supporting important initiatives like Each Mind Matters to raise mental health awareness. During this time, we’ve always aimed to operate with transparency, professionalism, and respect—so it's disappointing to hear that we may have fallen short in your case.
Please be assured that it is never our intention to cause confusion or leave any client feeling dissatisfied. We always ensure that participation in our campaigns is agreed upon clearly, and we follow structured processes around approvals and cancellations.
Unfortunately, without specific details such as your company name or account number, we’re unable to review this matter fully here. However, to clarify, as per our terms and conditions:
• Any order can be cancelled, unless bespoke artwork has already been created, and you have requested us to make artwork changes (which we provide free of charge and is yours to use in future marketing), or
• If a cancellation request is made after the print deadline, when production is already underway.
That said, we would very much like the opportunity to resolve this with you directly. Please contact us at admin@forcemediauk.co.uk or call 0344 225 4646, so we can look into the specifics and address any concerns fairly.
We value all feedback—positive or negative—as it helps us continue improving. We hope to have the chance to make this right.
Kind Regards
Customer Services
