Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of the company. Many consumers report negative experiences with the marketing strategies employed. People also highlight issues with the service provided, noting that it frequently falls short of expectations. Furthermore, a significant number of reviewers mention problems with customer service interactions, describing them as unhelpful and frustrating. Consumers also report negative experiences with the cancellation process. A considerable number of reviewers express frustration with the company's contact methods, finding them inefficient and difficult to navigate.

Based on these reviews

Rated 1 out of 5 stars

Yelp over regulates, offering zero options to clarify. Specifically, I am a former owner of a business. The business changed hands and eventually the name changed. After my time as the owner, I bec... See more

Rated 1 out of 5 stars

If I could give them 0 stars I would. Yelp is nothing but a money grabbing team of representatives doing absolutely all they can to get you to pay for ads through them. All you’ll get is telemarketers... See more

Rated 1 out of 5 stars

They removed my account for speaking the truth and complaining about my experience with bad businesses and they accused me of having multiple account which I don’t. Idk it’s ok for businesses to mistr... See more

Rated 1 out of 5 stars

Yelp does not respond to business owners. It INCORRECTLY collects information from online business websites and invites people to write a review. Then they set up business listings in their datab... See more

Rated 2 out of 5 stars

Awful company. Complete scam of a business model. They hustle small business owners to pay a premium subscription for something they can control. This should be illegal.

Rated 1 out of 5 stars

Yelp is completely on the businesses side. They remove reviews that businesses don't like, they don't give you a chance to repeal it, they even send emails saying your account can be closed. Yelp is r... See more

Rated 2 out of 5 stars

They hardball owners into doing business on their platform. The business model is very crazy. The algorithm only put up bad reviews

Rated 1 out of 5 stars

Yelp is deliberately removing 1 star negative reviews to protect the businesses and professionals who actually harm people. They are only looking for happy reviews. I have had a terrible, horrible exp... See more

Rated 1 out of 5 stars

Fake review Robert C. SoMa, San Francisco United States We do not service the United States - Robert C. , Is not a customer of ours! Our company never did any work for this guy or anyone else in th... See more

Rated 1 out of 5 stars

Canceled my account mo tha ago because of no leads produced. They just hit me for 270$ 3 months later. This is bad business practices. Purely FRAUD. Please please do not use this company they scammed... See more

Rated 1 out of 5 stars

I made an appointment to have my teeth cleaned at Aspen Dental in Columbia Tennessee. I explained to the call center that I had recently moved from out-of-state, and was overdue for a cleaning.... See more

Rated 1 out of 5 stars

As a business owner yelp constantly calls to try to get you to pay for their review services and they put great 5 star reviews in the “not recommended review “ section for no reason and won’t change i... See more

Rated 1 out of 5 stars

This is pure review scam. If you dont pay their exorbitant fees they will hide your positive reviews and post you among businesses that have bad reviews. If you pay them alot, they will hide your nega... See more

Rated 1 out of 5 stars

We’re Drip Doctor Plumbing, licensed out of South Carolina. After earning multiple 5-star reviews from real customers, Yelp filtered them out with no explanation. Around the same time, we started gett... See more

Rated 2 out of 5 stars

I posted a review about a business where the hairstylist ruin my hair. She added a clump of bleach at the end to the top of my head which didn’t caused breakage at the moment but it was noticeable thi... See more

Rated 1 out of 5 stars

I wish I can put less than a star, they literally stole money from me, I am a small business that only wants to advertise my business out there, they took advantage of me, other than selling my in... See more

Rated 1 out of 5 stars

"Trash platform with unfair, stupid charging policy for business." Yelp assistants are notoriously dishonest, so be careful. They'll say something like, "Hey, we won't charge you for the first o... See more

Rated 1 out of 5 stars

Yelp is a scam. They keep calling me to pay for improving search results. Since I am just starting out I don’t have the means to pay the fees. I worked hard and got some initial reviews and Yelp takes... See more

Rated 1 out of 5 stars

Absolutely Horrible Experience – Please Don’t Waste Your Money! I am beyond disappointed with this company. They charged me $600 upfront, and after all that money, I didn’t get even one singl... See more

Rated 1 out of 5 stars

Never in a million years would I use such an unethical company. They remove legitimate reviews and if you don't agree to advertise with them, they will take every review you have down and then call to... See more

Rated 1 out of 5 stars

Waste of money for businesses looking to advertise. I set a $450 a month budget, they used over 300 in less then 2 weeks then sent me another bill for an extra almost 300. So $600 and I didnt get a si... See more

Rated 1 out of 5 stars

If I could I wouldn't give them any stars. I signed with them not knowing about their bad reputation.After a week I cancelled my ad campaign.Only to fined out a month later they are still charging me... See more

Rated 1 out of 5 stars

Yelp is not a trustworthy source. I bought diamonds from Dioro Jewelers located in Dublin, CA and San Francisco, CA and was swindled by the owner Corinne. I got a GIA appraisal and it contradicted the... See more

Rated 1 out of 5 stars

How horrible Yelp only put 1 star bad review other yelp own customers 5 star reviews down for recommend ❗️ Our Business 3.9 rates Anatolia

Rated 1 out of 5 stars

Yelp doesn’t protect businesses — it actually works against them. A customer left us a 1-star review about a completely different company, and Yelp says it’s fine because it’s an “update” to their o... See more

Rated 1 out of 5 stars

As far as I can tell talking to the restaurant where I ordered, Yelp made a mistake. I called a few days later and they said they have a 48 hour policy for refunds, so they’ve kept my money. If custom... See more

Rated 1 out of 5 stars

They won't show you the whole review unless you view it in their app? No thanks. I see all the people they keep scamming, and i wonder why none of you have filed claims against them with the bbb or fi... See more

Rated 1 out of 5 stars

I have a fake reveiw on my business from a fake profile. I asked Yelp to ask the customer for proof of services provided, knowing they won't be able to supply it. Yelp won't do anything to verify legi... See more

Rated 1 out of 5 stars

Yelp from a business owner stand point is the worst platform for reviews. Its nothing but a bunch of male and female Karens that have nothing better to do then leave bad reviews bc they dont like the... See more

Rated 1 out of 5 stars

Yelp is a scam and is not worth the effort and money. What ever they try to tell you about boosting business revenue and clients is a lie. I would get nothing but residential work request and out of c... See more

Rated 1 out of 5 stars

This place "Yelp" covers for who they want to cover for. Yelp is as worthless as the people they cover for. Is Trustpilot going to cover for Yelp? You to Trustpilot can be part of the problem if you a... See more

Rated 1 out of 5 stars

Have a pet sitting service in Sacramento and they have allowed fake/hate and bot reviews to remain under my business. They are dishonest to deal with and despicable, they do not care about busi... See more

Rated 1 out of 5 stars

Yelp is fake. They only allow positive reviews to be left for businesses that pay to advertise on Yelp. If you do not pay Yelp to advertise - they only allow negative reviews to be posted.

Rated 1 out of 5 stars

Once you list your business on Yelp, you can’t remove it — no matter what. That means your reputation is at the mercy of Yelp’s system. Here’s what I’ve learned: Anyone can leave a revie... See more

Rated 1 out of 5 stars

I paid $350/ month to Yelp for almost 10 years. My reviews were good. I decided, after 10 years, not to pay them anymore as my local market no longer heavily relies on Yelp. Now that I don’t pay, my r... See more

Rated 1 out of 5 stars

9/23/25 ON 11/17/24 I ordered an electric bike via Ebay. I RETURNED AN ELECTRIC BIKE THAT DID NOT WORK TO MOONCOOL. EBAY SENT ME A PACKING SLIP. UPS PICKED UP THE BIKE THAT WAS REPACKED IN THE O... See more

Rated 2 out of 5 stars

I went to Fred Meyer Jewelers on Market Street Salem Or. Tried to by a watch. Their card system failed to complete the sale. But my bank paid them. Told me would be fixed on Monday. They didn't bother... See more

Rated 1 out of 5 stars

This guys just scamed. Me I have cancel service 30 days ago and they still charged to my card over 250 now I have to dispute. They also have bad lead generation practices. Not honest. Stay away. Fr... See more

Rated 1 out of 5 stars

Yelp has a computer to monitor who gives you five star reviews and after a few days it will get removed and there’s nothing the business could do however, if someone leaves you one star the compu... See more

Rated 1 out of 5 stars

It could not have been a more disastrous experience. I had 2 good reviews and both were removed. What Yelp calls a lead is a check-in..... "hey give me a price" what? How can I price what I can't meas... See more

Rated 1 out of 5 stars

How can it be legal for the Yelp Mafia to do what they do? This needs to stop. @Google can you help? Ja. They control the reviews based on whether or not people pay them.

Rated 1 out of 5 stars

"I have serious concerns about the professionalism and stability of this company. During my interactions with their staff, I experienced abrupt disconnections and a distinct lack of customer s... See more

Rated 1 out of 5 stars

Somehow, YELP thinks there is such a thing as something *other* than male or female. Insanity. I go to write a review, and Yelp gives me "other options" other than "male" or "female". Great job Yelp,... See more

Rated 1 out of 5 stars

It’s funny how yelp covers half of all bad reviews about a business just to force people to download their app to see it.

Rated 1 out of 5 stars

I had a very disappointing experience at Tempo by Hilton Times Square during my stay (July 30 – August 4, 2025). At check-out on August 4, I paid $205 in cash, and I have the offic... See more

Rated 1 out of 5 stars

AVOID. Unable to delete business page, page remains not moderated/approved by YELP however appears in search engines!. no customer service other than an international contact number - company does i... See more

Rated 3 out of 5 stars

Why are there so many reviews hidden? There will be no reason given. Even good reviews. Their operation seems strange but I think it’s okay overall. I don’t like the forcing you to download the app th... See more

We perform checks on reviews


Company details

  1. Restaurant
  2. Food Products Supplier

Information provided by various external sources

San Francisco - User Reviews and Recommendations of Top Restaurants, Shopping, Nightlife, Entertainment, Services and More at Yelp


Contact info

1.3

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

This is pure review scam

This is pure review scam. If you dont pay their exorbitant fees they will hide your positive reviews and post you among businesses that have bad reviews. If you pay them alot, they will hide your negative reviews. The companies that pay them dont even realize they are paying a blackmailer. Which also dont realize that people hardly look at yelp and are not essential, not relevant. The sites that stand out are the ones that cant be bribed.

August 6, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

West Cancer Center

I worked at the West Cancer Center in the Adm. building in a coding assistant, possibly 3 years ago; I enjoyed my job. I worked with some wonderful employees that I learned from what I can understand. I was let go while on medical leave, because of Lupus and seizures at that particular time in my life. The West Cancer Center had a big turn over and my boss called me at home and explained it to me, also she was moving back to Florida. So this year I was able to return, because I left on a good turn, I got hired back. I had a bad auto accident and didn't have transportation, so I rode Ubers and Lyft they're just like Taxi. I was hired back as a Scheduling Coordinator II, I enjoyed the patients and family members that brought them in for office visits who warm my heart, some more than others; but no one is perfect especially when they're sick. This time I worked in the clinic side, it was very different and unusual. I was roasted! called so many abusive names dumb, can't read nor write; also under my personal private parts. They also said if you tell it there not going to believe me, because you're delusional, meaning you are (mentally ill) and at least I have a roof over my head; because you're a piece of trash meaning you belong in a dumpster. Well, I had to hear that everyday, how can you focus on your assignments if you're trying to check out patients, scrubbing the over book schedule for the radiology dept, call patients to reschedule further appointments. Hell! I got called so many times in the office I started doubting myself; I had to remind myself with all my experience of 22 + years I have done a lot of scheduling, but I have to learn it the West Cancer Center way; per supervisor of all scheduling coordinator and also front desk manager. The supervisor and manager, they're both together all the time and walk me into the office. I didn't understand a lot of times why they would call me when my information was correct, then it so happens would change in the system. I guess we have more prankers in the clinic, I hung on there because I needed my job. Both called me into the office again after my last day of roasting and fired me, I never worked in a clinic like this before; it was unusual. I was hurt, I needed my job really badly for financial reasons; but the roasting everyday I was relieved. I try to treat people the way I wanted to be treated, I thought it had stopped no ma'am and sir those huffers followed me to the residences house where I stay and pay rent. They ride through all the time of the day, night and up into the morning; I don't get any sleep. Some are church people, would you expect better from them than that; they hollering hallelujah thank you Jesus. Family members call me Ne - ne, classmates and old friends call me Pascha, others call me Ms. Williams etc. If you don't believe me, please investigate, the situation. They're repeating the same thing, like a revolving door speak for someone household who doesn't pay rent; but I do! That's unacceptable when the residence owners hadn't physically nor verbally said anything to me about it; telling me to get out of the owner's home everyday especially at night. I ask before I pay rent each month, hell they fight over someone else's home. Also, Ms. Williams we don't like you, because we don't care that's their response!! When asked to stop by me. They laugh like they're unstoppable they have family members in higher positions and are bregging out loud so you can them. I just had to say something, I hope they treat the next person better than they have treated me; if they investigate before someone gets physically badly hurt (DIE) you can't rewind that (LIFE). If something should happen to me at least you'll know the truth, but am not perfect either. So the best of luck those huffers aren't going to stop, when it's all said and done, I wish the pranksters would change the negative into a positive playful fun on both ends. Well! ladies and gentlemen like my grandpa used to say let me know when you are in the neighborhood huck your horn to say Hello! and Redditch! when you drive by the residence house where I am temporary renting 🏠. You be waking me up anyway, so bring it on I can handle it!! 😉 🚘🎺🙀

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Small Businesses, Avoid at ALL Cost

They charged me $510 a month for ads but they would send me fake leads. The messages never led to anything and we got over 100 of them. Can't be a coincidence at that point.

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

I would not recommend YELP

I would not recommend YELP. My experience has been terrible. I signed up for the 30-day trial to step it out. There were no leads, and very confusing to set up. I canceled and was still charged for some reason. When I called to talk to someone, they were very rude and not helpful at all. Please do not sign up with them. Bad customer service.

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Business Owners Beware

Once you list your business on Yelp, you can’t remove it — no matter what. That means your reputation is at the mercy of Yelp’s system.

Here’s what I’ve learned:

Anyone can leave a review, even if they never used your services. In our case, someone gave us a 1-star rating because they claim we didn’t show for a free estimate. No actual work was ever performed, yet that review counts.

Negative reviews stick, and they show up on Google. If you have one bad review, it’s not just Yelp where it shows. Your Google search results display that low rating front and center, making your business look bad.

Yelp filters out genuine reviews. We’ve had long-time, loyal customers who left thoughtful 5-star reviews based on real experiences. Yelp’s algorithm hid them, so they don’t factor into our overall rating.

In short: one unfair review can outweigh years of satisfied customers. And the worst part? Yelp makes sure their site ranks high in search results, so your reputation is at stake whether you use them or not.

If you’re a business owner thinking of signing up — be warned.

September 5, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Double charge after cash payment – hotel ignores all my emails


I had a very disappointing experience at Tempo by Hilton Times Square during my stay (July 30 – August 4, 2025).

At check-out on August 4, I paid $205 in cash, and I have the official receipt.
Nevertheless, on August 6, the hotel made two unauthorized charges on my credit card:
• €175.61
• €174.12

After several complaints, I only received one partial refund (€172.87 credited on August 11).
The second refund is still missing, despite the fact that I have:
• Sent the official cash receipt multiple times
• Provided bank statements proving the charges
• Followed up repeatedly with both the hotel and Hilton Guest Assistance

To this day (Septeber 05, 2025), the hotel has ignored all my emails.

This behavior is unacceptable for a Hilton property.
I strongly advise future guests to avoid this hotel.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Finding a company

Finding a company, person, or any professional who provides high quality work in a timely manner at a fair price is praiseworthy. That’s what I got when I found Liberty Plastering and Joe Hook. Our need was to close a sizable gap between a newly installed walk-in 32x60 shower to replace an existing bathtub/shower.
Joe gave me a day and time and rang our bell ready to work when he said he would. He estimated the start to finish time to be about three hours. It was.
He covered things to prevent damage and kept the surrounding area tidy.
The work he did was outstanding in every respect? All at a very fair price. I can easily recommend Liberty Plastering andJoe Hook with confidence.

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

CROOKS

I hated to even post a 1 star credit for these Scammers . Yelp is nothing but a RIP OFF COMPANY. I have been in business for 35 years and just wanted to try them. I got a call from a Crook Named Scott that works for them and had a long conversation with him and I thought it would work. Well it did not after he got all his info from me But I needed to ask some questions I COULD NOT GET IN TOUCH WITH HIM AGAIN. I call SEVERAL TIMES NO ANSWER sent EMAILS NO REPLY. So I ended up not knowing what to do with the Account and I TRUSTED THEM WITH MY INFO. and now trying to CHARGE E FOR NOTHING AT ALL. This Company is nothing more than a THIEVING , SCAMMING , Group that cares nothing about who they deal with.

September 1, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Yelp Believes in Infinite Genders

Somehow, YELP thinks there is such a thing as something *other* than male or female. Insanity. I go to write a review, and Yelp gives me "other options" other than "male" or "female". Great job Yelp, helping people further delve into their delusions. One day, you'll see the err in your ways. Until then, take this one star.

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

DISASTER

DISASTER! I cancelled my free trial before it ended and they charged me. They will not refund me now. Worst company ever! Terrible customer service! Do NOT trust them! RUN!!!

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

Rude nurses wastful and try to over…

Rude nurses wastful and try to over charge and will never set foot in mclaren hospital thay postponed my surgry and are charging me extra time in the hospital rude staff late with my meal mademe 30 hr for food being a dibetic stuff like this make my surgar out of control

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

Never run ads with this company

Never run ads with this company. I was sold on a cold call, and it was a terrible decision. They did not explain the promotional credits properly. When I attempted to cancel the ads, they continued running. They did not respond to my emails, and instead forced me to call so they could apply pressure and tell me that there was nothing they could do. They did nothing to the bill besides threaten to send it to collections unless I paid it. Absolutely terrible company. Not to mention, people that use yelp for reviews tend to be the worst kind of client

June 1, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Yelp doesn’t consider good reviews from…

Yelp doesn’t consider good reviews from clients being applied to my business reviews. They have a policy in place that says many reviews will be filtered through as a client has to be a continuous reviewer of services. I had a client give us a bad review 1 star without the client or review being verified. This clients review is based on roof leak going into the home. We had a contract agreement with this client and had been out several times. I explained to her that this claim is only covered by her insurance due to hail damage to her roof. I also explained that the workmanship warranty I offer had expired the year prior. I offered to take care of this issue either through her insurance or through a discounted price. Customer refused any of the options I offered. I don’t want to lose any clients because of a situation like this but a contract agreement is a contract agreement and warranties are given to cover and repair. Yelp never asked for any information regarding this matter and posted a review that should have never been posted. When it comes to good reviews then Yelps guidelines come into affect and the reviews never get posted. If you have Yelp or use Yelp just understand that they really and truly don’t consider the business or clients opinion or reviews. Juan Rosales - West Texas Contracting 915-867-5463

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

Yelp from a business owner stand point…

Yelp from a business owner stand point is the worst platform for reviews. Its nothing but a bunch of male and female Karens that have nothing better to do then leave bad reviews bc they dont like the price of something or some stupid bs.

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

Brutal service

Brutal service. Their sales department keeps calling me yet they will not remove a bogus review from my listing so I reached out to some of my clients asking them for positive reviews and they've totally removed the five star reviews off my page.
This company is a sham.

August 18, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

This company(yelp) is absolute…

This company(yelp) is absolute dirtbags. if you don't want to advertise with them they will go through every review platform and reload your worst reviews to lower your rating with them. Then they will not publish your response to the reviews. I'm laughing my butt off that yelp has a one star rating. They don't deserve one star. The company needs to close their doors. Absolute trash.

January 8, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look