Joe Ford

9/23/25 ON 11/17/24 I ordered an electric bike via Ebay.
I RETURNED AN ELECTRIC BIKE THAT DID NOT WORK TO MOONCOOL. EBAY SENT ME A PACKING SLIP. UPS PICKED UP THE BIKE THAT WAS REPACKED IN THE ORIGINAL BOX AND DELIVERED IT TO MOONCOOL WAREHOUSE ON 12/29/24. THEY RESPONSE, “THEY DID NOT GET WHAT THEY SENT.” I SENT TWO AFFIDAVITS THE BIKE WAS PACKED IN THE BOX IT CAME IN AND PICKED UP BY UPS. I SENT THEM THE FULL UPS ROUTE TO THEIR ADDRESS. THEY REFUSED TO REFUND THE $1,419.33. NOW THEY HAVE THE MONEY AND THE BIKE.. THERE IS NO PHYSICAL MAILING ADDRESS. MY REGISTERED LETTER, RETURN RECEIPT COULD NOT BE DELIVERED.
I AM REASONABLE SURE THIS IS NOT AN ISOLATED CHINESE TRICK.
BUYER BE WARE