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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of the company. Many consumers report negative experiences with the marketing strategies employed. People also highlight issues with the service provided, noting that it frequently falls short of expectations. Furthermore, a significant number of reviewers mention problems with customer service interactions, describing them as unhelpful and frustrating. Consumers also report negative experiences with the cancellation process. A considerable number of reviewers express frustration with the company's contact methods, finding them inefficient and difficult to navigate.

Based on these reviews

Rated 1 out of 5 stars

Yelp over regulates, offering zero options to clarify. Specifically, I am a former owner of a business. The business changed hands and eventually the name changed. After my time as the owner, I bec... See more

Rated 1 out of 5 stars

If I could give them 0 stars I would. Yelp is nothing but a money grabbing team of representatives doing absolutely all they can to get you to pay for ads through them. All you’ll get is telemarketers... See more

Rated 1 out of 5 stars

They removed my account for speaking the truth and complaining about my experience with bad businesses and they accused me of having multiple account which I don’t. Idk it’s ok for businesses to mistr... See more

Rated 1 out of 5 stars

Yelp does not respond to business owners. It INCORRECTLY collects information from online business websites and invites people to write a review. Then they set up business listings in their datab... See more

Rated 2 out of 5 stars

Awful company. Complete scam of a business model. They hustle small business owners to pay a premium subscription for something they can control. This should be illegal.

Rated 1 out of 5 stars

Yelp is completely on the businesses side. They remove reviews that businesses don't like, they don't give you a chance to repeal it, they even send emails saying your account can be closed. Yelp is r... See more

Rated 2 out of 5 stars

They hardball owners into doing business on their platform. The business model is very crazy. The algorithm only put up bad reviews

Rated 1 out of 5 stars

Yelp is deliberately removing 1 star negative reviews to protect the businesses and professionals who actually harm people. They are only looking for happy reviews. I have had a terrible, horrible exp... See more

Rated 1 out of 5 stars

Fake review Robert C. SoMa, San Francisco United States We do not service the United States - Robert C. , Is not a customer of ours! Our company never did any work for this guy or anyone else in th... See more

Rated 1 out of 5 stars

Canceled my account mo tha ago because of no leads produced. They just hit me for 270$ 3 months later. This is bad business practices. Purely FRAUD. Please please do not use this company they scammed... See more

Rated 1 out of 5 stars

I made an appointment to have my teeth cleaned at Aspen Dental in Columbia Tennessee. I explained to the call center that I had recently moved from out-of-state, and was overdue for a cleaning.... See more

Rated 1 out of 5 stars

As a business owner yelp constantly calls to try to get you to pay for their review services and they put great 5 star reviews in the “not recommended review “ section for no reason and won’t change i... See more

Rated 1 out of 5 stars

This is pure review scam. If you dont pay their exorbitant fees they will hide your positive reviews and post you among businesses that have bad reviews. If you pay them alot, they will hide your nega... See more

Rated 1 out of 5 stars

We’re Drip Doctor Plumbing, licensed out of South Carolina. After earning multiple 5-star reviews from real customers, Yelp filtered them out with no explanation. Around the same time, we started gett... See more

Rated 2 out of 5 stars

I posted a review about a business where the hairstylist ruin my hair. She added a clump of bleach at the end to the top of my head which didn’t caused breakage at the moment but it was noticeable thi... See more

Rated 1 out of 5 stars

I wish I can put less than a star, they literally stole money from me, I am a small business that only wants to advertise my business out there, they took advantage of me, other than selling my in... See more

Rated 1 out of 5 stars

"Trash platform with unfair, stupid charging policy for business." Yelp assistants are notoriously dishonest, so be careful. They'll say something like, "Hey, we won't charge you for the first o... See more

Rated 1 out of 5 stars

Yelp is a scam. They keep calling me to pay for improving search results. Since I am just starting out I don’t have the means to pay the fees. I worked hard and got some initial reviews and Yelp takes... See more

Rated 1 out of 5 stars

Absolutely Horrible Experience – Please Don’t Waste Your Money! I am beyond disappointed with this company. They charged me $600 upfront, and after all that money, I didn’t get even one singl... See more

Rated 1 out of 5 stars

Never in a million years would I use such an unethical company. They remove legitimate reviews and if you don't agree to advertise with them, they will take every review you have down and then call to... See more

Rated 1 out of 5 stars

Waste of money for businesses looking to advertise. I set a $450 a month budget, they used over 300 in less then 2 weeks then sent me another bill for an extra almost 300. So $600 and I didnt get a si... See more

Rated 1 out of 5 stars

If I could I wouldn't give them any stars. I signed with them not knowing about their bad reputation.After a week I cancelled my ad campaign.Only to fined out a month later they are still charging me... See more

Rated 1 out of 5 stars

Yelp is not a trustworthy source. I bought diamonds from Dioro Jewelers located in Dublin, CA and San Francisco, CA and was swindled by the owner Corinne. I got a GIA appraisal and it contradicted the... See more

Rated 1 out of 5 stars

How horrible Yelp only put 1 star bad review other yelp own customers 5 star reviews down for recommend ❗️ Our Business 3.9 rates Anatolia

Rated 1 out of 5 stars

Yelp doesn’t protect businesses — it actually works against them. A customer left us a 1-star review about a completely different company, and Yelp says it’s fine because it’s an “update” to their o... See more

Rated 1 out of 5 stars

As far as I can tell talking to the restaurant where I ordered, Yelp made a mistake. I called a few days later and they said they have a 48 hour policy for refunds, so they’ve kept my money. If custom... See more

Rated 1 out of 5 stars

They won't show you the whole review unless you view it in their app? No thanks. I see all the people they keep scamming, and i wonder why none of you have filed claims against them with the bbb or fi... See more

Rated 1 out of 5 stars

I have a fake reveiw on my business from a fake profile. I asked Yelp to ask the customer for proof of services provided, knowing they won't be able to supply it. Yelp won't do anything to verify legi... See more

Rated 1 out of 5 stars

Yelp from a business owner stand point is the worst platform for reviews. Its nothing but a bunch of male and female Karens that have nothing better to do then leave bad reviews bc they dont like the... See more

Rated 1 out of 5 stars

Yelp is a scam and is not worth the effort and money. What ever they try to tell you about boosting business revenue and clients is a lie. I would get nothing but residential work request and out of c... See more

Rated 1 out of 5 stars

This place "Yelp" covers for who they want to cover for. Yelp is as worthless as the people they cover for. Is Trustpilot going to cover for Yelp? You to Trustpilot can be part of the problem if you a... See more

Rated 1 out of 5 stars

Have a pet sitting service in Sacramento and they have allowed fake/hate and bot reviews to remain under my business. They are dishonest to deal with and despicable, they do not care about busi... See more

Rated 1 out of 5 stars

Yelp is fake. They only allow positive reviews to be left for businesses that pay to advertise on Yelp. If you do not pay Yelp to advertise - they only allow negative reviews to be posted.

Rated 1 out of 5 stars

Once you list your business on Yelp, you can’t remove it — no matter what. That means your reputation is at the mercy of Yelp’s system. Here’s what I’ve learned: Anyone can leave a revie... See more

Rated 1 out of 5 stars

I paid $350/ month to Yelp for almost 10 years. My reviews were good. I decided, after 10 years, not to pay them anymore as my local market no longer heavily relies on Yelp. Now that I don’t pay, my r... See more

Rated 1 out of 5 stars

9/23/25 ON 11/17/24 I ordered an electric bike via Ebay. I RETURNED AN ELECTRIC BIKE THAT DID NOT WORK TO MOONCOOL. EBAY SENT ME A PACKING SLIP. UPS PICKED UP THE BIKE THAT WAS REPACKED IN THE O... See more

Rated 2 out of 5 stars

I went to Fred Meyer Jewelers on Market Street Salem Or. Tried to by a watch. Their card system failed to complete the sale. But my bank paid them. Told me would be fixed on Monday. They didn't bother... See more

Rated 1 out of 5 stars

This guys just scamed. Me I have cancel service 30 days ago and they still charged to my card over 250 now I have to dispute. They also have bad lead generation practices. Not honest. Stay away. Fr... See more

Rated 1 out of 5 stars

Yelp has a computer to monitor who gives you five star reviews and after a few days it will get removed and there’s nothing the business could do however, if someone leaves you one star the compu... See more

Rated 1 out of 5 stars

It could not have been a more disastrous experience. I had 2 good reviews and both were removed. What Yelp calls a lead is a check-in..... "hey give me a price" what? How can I price what I can't meas... See more

Rated 1 out of 5 stars

How can it be legal for the Yelp Mafia to do what they do? This needs to stop. @Google can you help? Ja. They control the reviews based on whether or not people pay them.

Rated 1 out of 5 stars

"I have serious concerns about the professionalism and stability of this company. During my interactions with their staff, I experienced abrupt disconnections and a distinct lack of customer s... See more

Rated 1 out of 5 stars

Somehow, YELP thinks there is such a thing as something *other* than male or female. Insanity. I go to write a review, and Yelp gives me "other options" other than "male" or "female". Great job Yelp,... See more

Rated 1 out of 5 stars

It’s funny how yelp covers half of all bad reviews about a business just to force people to download their app to see it.

Rated 1 out of 5 stars

I had a very disappointing experience at Tempo by Hilton Times Square during my stay (July 30 – August 4, 2025). At check-out on August 4, I paid $205 in cash, and I have the offic... See more

Rated 1 out of 5 stars

AVOID. Unable to delete business page, page remains not moderated/approved by YELP however appears in search engines!. no customer service other than an international contact number - company does i... See more

Rated 3 out of 5 stars

Why are there so many reviews hidden? There will be no reason given. Even good reviews. Their operation seems strange but I think it’s okay overall. I don’t like the forcing you to download the app th... See more

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Company details

  1. Restaurant
  2. Food Products Supplier

Information provided by various external sources

San Francisco - User Reviews and Recommendations of Top Restaurants, Shopping, Nightlife, Entertainment, Services and More at Yelp


Contact info

1.3

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

It could not have been a more…

It could not have been a more disastrous experience. I had 2 good reviews and both were removed. What Yelp calls a lead is a check-in..... "hey give me a price" what? How can I price what I can't measure, or see. No contact info, no phone number to call the "lead." These were not leads. With a lead you have a chance.

September 10, 2025
Unprompted review
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Rated 1 out of 5 stars

They won't show you the whole review…

They won't show you the whole review unless you view it in their app? No thanks. I see all the people they keep scamming, and i wonder why none of you have filed claims against them with the bbb or find pro Bono lawyers to file a class action lawsuit. Seems like you business owners have a pretty good claim to me.

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

Yelp sucks ,, beware stay away

Yelp has a computer to monitor who gives you five star reviews and after a few days it will get removed and there’s nothing the business could do however, if someone leaves you one star the computer doesn’t remove not good for businesses bad platform

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

Yelp is a scam

Yelp is a scam. They keep calling me to pay for improving search results. Since I am just starting out I don’t have the means to pay the fees. I worked hard and got some initial reviews and Yelp takes them away saying they were not legitimate?!? Ridiculous, Yelp is a sham and should be taken offline.

October 3, 2025
Unprompted review
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Rated 1 out of 5 stars

I wish I can put less than a star

I wish I can put less than a star, they literally stole money from me, I am a small business that only wants to advertise my business out there, they took advantage of me, other than selling my info for scammers, they kept charging my card hundreds of dollars
although I stopped the campaign, they charge for my logo just to be there, they charge for highlights even if my ads are inactive.
They only added to my expenses and burden, now I deleted the account but I swear to god if they charge me one more time after I deleted the account, I will sue and contact BBB, and will literally leave everything and only focus on how to take my money back + damages.
And yea one more thing, I NEVER GOT BUSINESS FROM THEM!!!

October 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Crooked yelp

It’s funny how yelp covers half of all bad reviews about a business just to force people to download their app to see it.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely Horrible Experience

Absolutely Horrible Experience – Please Don’t Waste Your Money!

I am beyond disappointed with this company. They charged me $600 upfront, and after all that money, I didn’t get even one single client. Not one!

Their customer service was shockingly rude – instead of helping or guiding me, they spoke down to me and made me feel like my concerns didn’t matter. Every time I reached out, I was met with attitude instead of support.

This whole experience felt like a complete scam. They make big promises, take your money, and deliver zero results. It’s heartbreaking and frustrating to lose hard-earned money to a company that doesn’t care at all about their customers.

Please, if you value your money and your business, do not run ads with them. I wish someone had warned me before. I don’t want another small business owner to go through the same pain and disappointment I went through.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID DISGUSTING NON-ACCESSIBLE COMPANY

AVOID. Unable to delete business page, page remains not moderated/approved by YELP however appears in search engines!. no customer service other than an international contact number - company does it best to not be accessible, whilst using your business data to make money - which you can not edit appropriately AND THEY REFUSE TO DELETE!

Registered my business, awaiting approval, my business address is my home address, YELP settings state my address is hidden, however appears in search results. my account is awaiting approval for weeks!, however my business name and address is visible on search results (totally dishonest company)- and there is no email/online chat communication, only a international telephone number.... mediocre company, unsure why they are allowed to operate in this manner, disgusting

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

I paid $350/ month to Yelp for almost…

I paid $350/ month to Yelp for almost 10 years. My reviews were good. I decided, after 10 years, not to pay them anymore as my local market no longer heavily relies on Yelp. Now that I don’t pay, my ratings have gone down from 4.7 to 4.1 without any new reviews. Hmm. Awfully sus!

September 27, 2025
Unprompted review
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Rated 1 out of 5 stars

Yelp is deliberately removing 1 star…

Yelp is deliberately removing 1 star negative reviews to protect the businesses and professionals who actually harm people. They are only looking for happy reviews. I have had a terrible, horrible experience with a Georgia dentist who also harmed others. I went through steps to sign up with Yelp but my truthful review was not public! News Flash there are bad dentists, real estate agents etc out there. So make the reviews public.

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Fake listings

Yelp often comes up in search results but the information is always (in my experience) inaccurate and very misleading. Fake companies are listed (I recently found a listening for an equestrian centre which I happen to know is out in the countryside, and was mystified as Yelp gave an address for it in the middle of a town and their interactive map included a "streetview" showing the interior of an office building!). Yelp has been rubbish for a few years now, but I just clicked on this listing out of curiosity as I recognised the name of the equestrian centre. I don't know if someone actually went to the trouble of creating a fake Yelp listing for an existing business or if Yelp just somehow scrambled the search results - but in my experience Yelp has never given accurate results.

September 26, 2025
Unprompted review
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Rated 1 out of 5 stars

Yelp doesn’t protect businesses

Yelp doesn’t protect businesses — it actually works against them. A customer left us a 1-star review about a completely different company, and Yelp says it’s fine because it’s an “update” to their old 5-star review. We even provided proof and a phone call, but they still replied: “We understand it’s a different company, but we can’t dispute it. Don’t worry, people don’t look at such reviews.”

Seriously? Then what’s the point of reviews if people “don’t look” at them? What nonsense is that? Yelp seems to go out of its way to work against businesses. How? Why? No idea.

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

Awful experience!

As a business owner, I am extremely disappointed with Yelp. They have allowed an inaccurate review about my company to remain published, despite clear evidence that the claims are factually incorrect and misrepresent the services we provide.
When I raised this with Yelp, their response was that they “do not arbitrate disputes” — but if reviews are demonstrably untrue, they cannot possibly reflect a fair experience. Allowing false information to remain online misleads potential customers and damages a business’s reputation.
To make matters worse, Yelp will not allow me to remove my business listing from their platform. This means I have no choice but to be represented by a page I never asked for, containing a review that is untrue.
In my experience, Yelp does not protect businesses from inaccurate or misleading reviews, and the lack of control over our own business profile is deeply frustrating.

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Yelp is a scam and is not worth the…

Yelp is a scam and is not worth the effort and money. What ever they try to tell you about boosting business revenue and clients is a lie. I would get nothing but residential work request and out of curiosity i would call within 20 minutes to find out the client had hired someone else earlier that week. You also get charged for these request that were already filled. I made it clear I was looking for commercial business clients only and felt they were more residential based. After convincing me there was plenty of commercial work request, I signed up. This was not the case and i did not receive one commercial business request, You can call customer service but they help you chase your tail. I asked for a refund and they were willing to as long as i stayed a customer. I declined and filled out a request for refund form but of course it was denied. Be prepared for your phone to ring off the hook Dailey with SEO company's looking for your business.

September 1, 2025
Unprompted review

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