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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and thoughtful design of the bags, highlighting their durability, water resistance, and comfortable fit. Consumers appreciate the well-organized storage space and sleek, modern aesthetics, making the bags suitable for various uses, from daily work commutes to travel adventures. People also emphasize the excellent materials used in the products, ensuring they withstand wear and tear over time. The company's customer service receives exceptional recognition. Reviewers frequently mention the prompt, helpful, and kind assistance they received, particularly highlighting representatives like Eliz, Jemma and Devante. Consumers appreciate the company's willingness to quickly resolve issues, often going above and beyond expectations by offering replacements or repairs. This level of service has earned the company a loyal customer base, with many expressing their intent to make future purchases.

Based on these reviews

Rated 4 out of 5 stars

Ok. I will be honest. 3 bags i owned 2 purchased 1 replaced all had problems with the zips which rendered them useless. After reaching out to stubble they provided a satisfactory solution and replac... See more

Rated 5 out of 5 stars

Purchased a black Roll Top 20L backpack a year ago, wear it every day, travel a lot with it. Tbh usually I do not write reviews but often seeing in the public transport the competitor brand bag it, ea... See more

Rated 5 out of 5 stars

After purchasing one of your small cross body bags my partner saw it and bought one from Badger clothing store in Brighton. We have just spent one week in Italy touring the Amalfi coast with your bag... See more

Rated 5 out of 5 stars

I know thier products are excellent (on my third bag now). But their service is too. My son ordered a bag and forgot to add the 10% discount for his first order, he contacted them and they refunded 10... See more

Rated 5 out of 5 stars

I bought a pencil case and the foldable tote, and also previously a 15L backpack. The products are amazing, the staff are really good . Thank you to DeVante for sorting out my courier enquiry. Everyon... See more

Rated 5 out of 5 stars

I recently purchased the 20L Roll Top. I was a little hesitant due to the price point but I have to say it is well worth it. The quality and functionality is excellent! The shipping was quick too!

Rated 5 out of 5 stars

Purchased the Roll Top 20L bag to replace a similar design from another brand that had broken. Really good design with a side zip sleeve for easy laptop access, really useful interior pockets, an... See more

Rated 5 out of 5 stars

Have had a beautiful bag from them for almost two years, compliments on it left and right, and super functional, beautifully made. Then a tiny zipper pull came off, not a huge problem, but certainly s... See more

Rated 5 out of 5 stars

I bought the 20L roll top back at the end of 2021. I'm still using the bag to this day with minimal wear and tear, having been a computer (by bike and tube) in London for the entire period. For... See more

Rated 5 out of 5 stars

My Fiancé bought me a Stubble and Co. bag last Christmas. On a recent trip it developed a very minor fault (rivet came loose on leather fob on the zip). We contacted customer service to find out... See more

Rated 5 out of 5 stars

Peace of mind customer care with absolutely stunning quality products. I highly recommended if you are looking for quality products designed with thought and care.

Rated 5 out of 5 stars

I ordered the Everyday 15L with minutes to spare before delivery cut off with tight timings until the date of my trip (bad habit of mine). Jemma did an AWESOME job in ensuring my bag arrived in time,... See more

Rated 5 out of 5 stars

I absolutely LOVE my Stubble 20 litre roll top rucksack. Really good quality, comfortable to carry. The orange interior is v funky & I like the lap top zip compartment being separate to the rest of th... See more

Rated 5 out of 5 stars

I love love love my small rolltop bag (15L). I never thought I’d dig a rolltop form for a backpack since I like a lot of pockets, organization and something that isn’t bulky but this bag has all that.... See more

Rated 5 out of 5 stars

I’ve had my trusty mini roll top for a couple of years now, never had a fault in it and plenty of space in such a small, professional bag. Unfortunately the zip broke off out of the blue and custome... See more

Rated 5 out of 5 stars

We had a bit of trouble with one of our many bags. It was replaced within less than a week! We love all bags (We have 4 rolltops, 3 washbags, a kit bag, a crossbody, a shoulder bag and packing cubes).... See more

Rated 5 out of 5 stars

I came across stubble amd co looking for a new rucksack for work, bought the 20L roll top, best designed bag I've found then added the tech pouch. I've bought several other items from them, love the q... See more

Rated 3 out of 5 stars

I got a roll top and a gift and for the first year was great, also got one for my partner. However on both bags less than 1 year on one and 2 years on the other the zips on the laptop section have fai... See more

Company replied

Rated 5 out of 5 stars

There’s a reason they are my offices no.1 backpack. Stylish, durable, water resistant and practical. You need a Stubble & Co. bag in your life. On top of this their customer service is absolutely amaz... See more

Rated 5 out of 5 stars

Excellent quality bags, made to last. I had an issue with my bag after nearly two years - and given the warranty, I requested a repair. They responded within an hour and said that due to the nature... See more

Rated 5 out of 5 stars

I bought the everyday backpack two years ago. I am a teacher and use it as my school bag every day. It's great for my school laptop and iPad and has enough room for all my other school stuff. I find... See more

Rated 5 out of 5 stars

I purchased the "classic backpack 15l". The straps are so comfortable and I don't get any back ache. Fits all I need in for work, note pad, Mac laptop, snacks and drink on the side of the bag. Very g... See more

Rated 5 out of 5 stars

Have to admit these guys were fantastic. I had a faulty product that came through with discolouration and they immediately acknowledged their issue and sent me a replacement without me needing to... See more

Rated 5 out of 5 stars

Had a fantastic experience with Stubble & Co’s customer service. Eliz, the representative who helped me, was incredibly kind, quick to respond, and super helpful throughout the entire process. It’s... See more

Rated 3 out of 5 stars

I really wanted to love Stubble & Co. After hearing so many great things, I bought one of their bags with high expectations. But after just a year, the front zip came off completely. I kept using... See more

Rated 5 out of 5 stars

I've been a long time Stubble & Co. user. I've had the everyday backpack for years now. I use it to go on travel adventures, work, personal, it goes everywhere. Recently the chest strap broke, mo... See more

Rated 3 out of 5 stars

Nice looking bag but I have to say I'm pretty disappointed as this supposedly rugged backpack has already split a seam on the strap. Doesn't exactly bode well for long-term use when the bag is on... See more

Rated 5 out of 5 stars

Eliz has been exceptional helpful and responsive linking a repair query with a purchase to solve dual postage. As a company, products are fab. On this occasion zips broke and replacement/repair has be... See more

Rated 5 out of 5 stars

Extremely satisfied with both the bag and the customer service! I've had the bag for two years now and I'm still very happy with it. Recently, the zipper broke, which was outside the two-year warranty... See more

Rated 5 out of 5 stars

Jemma was amazing! Super helpful with a request that could very easily have been managed differently. Thanks so much for reminding me that there are decent people around :)

Rated 5 out of 5 stars

10/10 customer service from Stubble & Co. Super quick dispatch; however, unfortunately the courier service made an error with the shipment. I reached out to the Stubble & Co team where Eliz responded... See more

Rated 3 out of 5 stars

I bought the Roll Top Bag in 2021 and really liked the design and functionality. Unfortunately, the outer material began peeling within a few years of regular commuting and travel, which felt pr... See more

Rated 5 out of 5 stars

Very good quality, answer to questions, responsiveness of the order, well received is well secured Thanks

Rated 5 out of 5 stars

I’m absolutely thrilled with my new bag! I purchased the ROLL TOP 15L in Urban Green, and it’s the perfect combination of style, quality, and practicality. The color is vibrant, the size is just right... See more

Rated 5 out of 5 stars

The items you buy from Stubble & Co will easily be more expensive than stuff on Amazon...however, you absolutely WILL NOT be replacing them anytime soon, because these are quality items th... See more

Rated 5 out of 5 stars

Great company and products. Their customer service is also excellent. I had a problem with a previous order and DeVanté worked with me to find a solution. The out of ten.

Rated 5 out of 5 stars

I bought a Stubble&Co bag in February of this year, the service was great and the quality of the bag was fantastic. I have recently had a small issue with the bag and I received really quick support f... See more

Rated 5 out of 5 stars

I love the bag, but it arrived with a fault, so I contacted support, and they were able to easily sort me out a replacement, which came within a few days. I am incredibly impressed with the quality of... See more

Rated 5 out of 5 stars

EDIT: The best customer service out of any company I’ve dealt with to date. DeVanté from Stubble dealt with my situation incredibly promptly and professionally and offered a suitable resolution. Nic... See more

Company replied

Rated 5 out of 5 stars

Purchased the roll top bag which has been great for everyday commute and travelling - customer service have been exceptional , had a slight issue with the bag which was replaced Will definitely buy... See more

Rated 5 out of 5 stars

I purchased a lovely Stubble and Co bag, which I use all the time. When I needed a small repair, the company very graciously agreed to send me a new bag. That's impressive customer care!

Rated 5 out of 5 stars

Bought the RollTop L20 and using it on a daily basis for work. Super convenient, comfortable and with enough space for laptop and cloths for a two / three day business trip. Well designed, with attent... See more

Rated 5 out of 5 stars

May I complement Eliz for her professionalism, responsiveness & excellent customer service when dealing with an issue with my order. Not only was my problem solved, a gesture of goodwill was off... See more

Rated 5 out of 5 stars

I have 4 bags from S&Co now, and the first three are top notch in materials and functionality, and then an added boost for comfort. This last purchase was the first time I needed to make a return to g... See more

Rated 5 out of 5 stars

I made a BIG, BIG mistake with my delivery address (Madrid instead of Miami — can you imagine??), and even though the package had already been processed, the team went above and beyond to help m... See more

Rated 5 out of 5 stars

Easily one of the best customer service experiences I’ve had in a long time. I grabbed the Hybrid Backpack and loved it right away. The quality of their product is by far the best I've seen! There was... See more

Rated 5 out of 5 stars

I recently purchased Stubble & Co’s Roll‑Top 20 L Backpack and, after a few uses, one of the sternum‑strap buckles popped off. I reached out to customer support and was fortunate enough to b... See more

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Company details

  1. Bags and Luggage Store

Information provided by various external sources

British designed high-quality bags. Stylish, durable, refined. Perfect for travelling to work, the gym, overnight trips and weekend adventures. Free UK Delivery. Free UK Returns. 100% Quality Guaranteed. #forthosewhotravel


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

479 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Superior items from a superior company

The items you buy from Stubble & Co will easily be more expensive than stuff on Amazon...however, you absolutely WILL NOT be replacing them anytime soon, because these are quality items that last.

I bought the 30l "Hybrid" backpack for the gym a year ago, and recently followed up with the 15l "Everyday" backpack for going to and from the office.

Proper quality.

You can continue buying £35 backpacks from Amazon, which will fail after six months, or you can buy from this company - knowing you're investing in quality.

..by the way, I know I totally sound like I work for Stubble & Co.

I don't.

October 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Impressed from day one!

Easily one of the best customer service experiences I’ve had in a long time. I grabbed the Hybrid Backpack and loved it right away. The quality of their product is by far the best I've seen! There was a small issue with the zipper and the team took care of it fast. DeVanté in customer service was super easy to deal with and made the whole thing smooth. I wasn’t expecting that kind of service and it really stuck with me. I’ll for sure be picking up more from Stubble and Co. Great gear and even better people! Thanks again for everything.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

backpack after a year is still in mint condition!

Purchased a black Roll Top 20L backpack a year ago, wear it every day, travel a lot with it. Tbh usually I do not write reviews but often seeing in the public transport the competitor brand bag it, each time was thinking I need to come here and write a good review. The backpack is still in the mint condition and looks as if I got it a week ago!

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

I know thier products are excellent (on my third bag now). But their service is too. My son ordered a bag and forgot to add the 10% discount for his first order, he contacted them and they refunded 10% straight away. I've got numerous other examples of Stubble doing the right thing which is so important in todays environment of cost cuts and service cuts, Thanks to Eliz @Stubble for more great service

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased the 20L Roll Top

I recently purchased the 20L Roll Top. I was a little hesitant due to the price point but I have to say it is well worth it. The quality and functionality is excellent! The shipping was quick too!

October 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Great products and great staff

I bought a pencil case and the foldable tote, and also previously a 15L backpack. The products are amazing, the staff are really good . Thank you to DeVante for sorting out my courier enquiry. Everyone should have a Stubble and Co bag.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking Delivery service makes it…

Shocking Delivery service makes it impossible to recieve the item and not the most helpful customer experience, paid a fortune with next day delivery, nearly 2 weeks later still no suitcase.

October 5, 2025
Unprompted review
Stubble & Co logo

Reply from Stubble & Co

Hi James,

Thanks for taking the time to write this review and we’re really sorry for the poor delivery experience, this isn’t the service we aim to provide. I can confirm we’ve now refunded your postage fees and that your replacement bag has been successfully delivered. We’ll be reviewing the process with our courier to help ensure this doesn’t happen again.

If you have any further questions please reach out to hello@stubbleandco.com as we’re happy to help.

Rated 5 out of 5 stars

Cross Body Security

After purchasing one of your small cross body bags my partner saw it and bought one from Badger clothing store in Brighton. We have just spent one week in Italy touring the Amalfi coast with your bags feeling highly secure from theft and containing phones, credit cards and cash. The bags and straps are strong, attractive (we have orange and sand) and help you feel secure against opportunistic theft. Top quality bags in our opinion !!

September 28, 2025
Unprompted review
Rated 5 out of 5 stars

Impressive customer care

I purchased a lovely Stubble and Co bag, which I use all the time. When I needed a small repair, the company very graciously agreed to send me a new bag. That's impressive customer care!

October 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Purchased the roll top bag which has…

Purchased the roll top bag which has been great for everyday commute and travelling - customer service have been exceptional , had a slight issue with the bag which was replaced
Will definitely buy from them again

September 30, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent Customer Service

Ok. I will be honest. 3 bags i owned 2 purchased 1 replaced all had problems with the zips which rendered them useless. After reaching out to stubble they provided a satisfactory solution and replaced the bags without any argument.
They explained that they have changed their supplier and that i should not have any more problems. I hope this is the case as their bags are designed well and their customer service is second to none.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Best service and quality ever…

I have 4 bags from S&Co now, and the first three are top notch in materials and functionality, and then an added boost for comfort. This last purchase was the first time I needed to make a return to get a bigger size and their service team, namely Eliz, are top notch, responsive and customer focused—I can’t say enough about the brand and service and if you don’t have a S&Co bag yet, you are missing a huge luxury for a great price w excellent service—Tks again Eliz!!!

September 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Top quality, top service

We had a bit of trouble with one of our many bags. It was replaced within less than a week! We love all bags (We have 4 rolltops, 3 washbags, a kit bag, a crossbody, a shoulder bag and packing cubes). These will definitely not be our last bags. Highest quality and the very best service you can imagine.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great company and products

Great company and products. Their customer service is also excellent. I had a problem with a previous order and DeVanté worked with me to find a solution. The out of ten.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Very good quality,

Very good quality,
answer to questions,
responsiveness of the order,
well received is well secured
Thanks

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking Delivery

EVRI - says it all really, any company who uses this delivery organisation simply doesn’t care about their customers. The stated delivery windows go by with no update and certainly no delivery taking place. So far my item seems to have gone out for delivery, back to the senders depot, to the hub, back out for delivery and now mysteriously disappeared. Spending a lot on a bag to have to ‘delivered’ by EVRI is simply not good enough - do better.

September 11, 2025
Unprompted review
Stubble & Co logo

Reply from Stubble & Co

Hi Michael,

Thanks for reaching out, we’re really sorry to hear you’ve had this experience. We’d love to solve this for you but unfortunately we’ve been unable to track down your order details.

If you could please reach out to hello@stubbleandco.com we’ll get this sorted for you right away.

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Rated 1 out of 5 stars

Do not recommend

My first roll-up bag got unfortunately stolen a week ago, and contained some emotional belongings, I then ordered a new backpack expecting it within 2-3 working days as advertised on the website, but at this day nothing has been received and no update was given, this has been such a terrible experience and waste of time all the way.

Also my stolen bag had terrible signs of wear on the straps after only 2 years for a very light use 5/7 days (work)

I am afraid the high cost for those items does not include adequate service and assistance nor quality of product.

Requested refund for this awful experience.

September 5, 2025
Unprompted review
Stubble & Co logo

Reply from Stubble & Co

Hi Sebastian,

Thank you for taking the time to share your feedback and leave a review.

We’re truly sorry to hear about the difficult experience you had, first with your bag being stolen, and then with the delay in shipping your order. We completely understand how disappointing and frustrating this must have been for you.

When you reached out about the delay, we responded right away and offered to send you a replacement order via express shipping. You decided to decline that option, so we immediately processed a full refund instead. Our intention was to do everything we could to support you and provide a resolution as quickly as possible.

While we can’t change the unfortunate circumstance of your bag being stolen, we hope you’ll consider giving us another chance in the future.

Rated 1 out of 5 stars

Shoddy craftsmanship and design

I was really pleased at first with the backpack I ordered. It had been highly reviewed and even ranked the best British backpack in an article I read. I was alarmed by a small tear that appeared by the hook to secure it on the top of the bag only a few months after purchasing it. I am now returning from a trip to Scotland with a new backpack. The Stubble and Co. bag ripped completely on the top, rendering securing it fully impossible and more or less making it useless after I boarded a bus in Glasgow to catch a ferry to Islay. This was on a Sunday of a bank holiday, but when I expressed my displeasure with the fault then I didn’t hear from the company until Wednesday late morning. By this point, being in a typically rainy and windy place, out of sheer exasperation and no small amount of fury, I had binned the faulty bag at the Laphroaig distillery and replaced it with a souvenir backpack. I already vastly prefer the Laphroaig backpack that I acquired for £22 over the Stubble and Co, backpack that set me back £95. I asked Devante from Stubble & Co. for a refund for the awful experience the bag had provided me on my holiday as a result of its poor design and craftmanship. I was told that if I can’t produce photographic evidence of the fault then nothing can be done. So this is a cautionary tale. Avoid this company for its dreadful backpacks! You may just get caught out on a long trip as I was with a busted bag.

August 28, 2025
Unprompted review
Stubble & Co logo

Reply from Stubble & Co

Hi Mr Lee,

Thanks for taking time to write this review and we’re very sorry to hear about your experience.

Unfortunately, without photographic evidence of the fault, we’re unable to verify the issue or provide a resolution. We appreciate that in your situation it wasn’t convenient to keep the bag, but as a business we need to confirm the details in order to take the appropriate steps.

This is never the outcome we want for our customers, and we regret that we weren’t able to support you further on this occasion.

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