Not good for commuting
EDIT: The best customer service out of any company I’ve dealt with to date. DeVanté from Stubble dealt with my situation incredibly promptly and professionally and offered a suitable resolution. Nice to see such impressive customer service.
Original Review: Owned the roll top backpack for a year now, really fantastic bag for the most part but I would not recommend as a commuter. The laptop pocket zip has on several occasions popped open and when putting my bag on getting off the tube, resulted in my laptop being launched out the back pocket and smashing on the ground. Even when the bag isn’t packed much at all the laptop pocket pops open and has resulted in my laptop breaking on two occasions costing several hundred pounds to repair. Overall, disappointing as a lot of great features, but not reliable enough for the price.
Reply from Stubble & Co
Hi Jensen,
Thanks for taking time to write this review and I’m really sorry to hear about the zip on your Roll Top. That’s not the experience we want for our customers and we completely understand how frustrating this must be.
We did try to reach out to you twice but haven’t had a reply yet. You’re still covered under our warranty and we’d love to put this right. Please email hello@stubbleandco.com with your order number and a couple of photos of the issue. Our team will prioritise this and solve the issue with your bag right away.
Thank you for the feedback — it helps us improve.
