James Sirotkin

Hi James,

Thanks for taking the time to write this review and we’re really sorry for the poor delivery experience, this isn’t the service we aim to provide. I can confirm we’ve now refunded your postage fees and that your replacement bag has been successfully delivered. We’ll be reviewing the process with our courier to help ensure this doesn’t happen again.

If you have any further questions please reach out to hello@stubbleandco.com as we’re happy to help.

Hey James,

Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating this situation is.

Regarding the return of the clear whey, as mentioned in our previous conversation, we’re unable to accept opened returns for health and safety reasons, which is outlined in our refund policy here: https://ovrload.co/policies/refund-policy. That said, we apologise for any confusion or inconvenience this caused.

As our team continues to grow and undergo training, mistakes can happen, but we take these matters seriously. This incident was escalated to management, and your refund was processed to ensure the situation was resolved.

We appreciate your support as a small business, and we’re committed to improving our customer experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Best,
The Ovrload Team :)

Hi!

Thank you for taking the time to share your review!

I have checked your tracking, and it states, that the parcel was delivered to you.

In situations like these, we strive to find a resolution that is fair to both parties. We kindly ask for cooperation in providing us with a police report or a statement from the courier, as this will help us investigate the issue further and prevent any potential misuse of our policies.

Please rest assured that we take such matters seriously and are committed to resolving them as quickly as possible. Your satisfaction is important to us, and we appreciate your understanding and cooperation in this matter.

Thank you once again, for your feedback and don't hesitate to reach out to us, should you have any further questions.

Your HS Team

Dear James,

Thank you for your feedback. We are sorry to hear about the service you received so far. As a company, we aim to perform better, and your feedback means a lot.

We value your feedback, please accept our apologies.

Can I please get your complete name, order number, and email address so that I can investigate this issue for you?

Yours sincerely,
The Emma UK Team

Dear James,

Thank you for your feedback. We are sorry to hear about the service you received so far. As a company, we aim to perform better, and your feedback means a lot.

We value your feedback, please accept our apologies.

Can I please get your complete name, order number, and email address so that I can investigate this issue for you?

Yours sincerely,
The Emma UK Team

Good Morning James
Thank you for your review
I am genuinely sorry for the overall experience you have had with the delivery and with us.
This is certainly not the experience we expect our customers to have.
I have passed on your comments to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review.
I have investigated this further and can see the BBQ is being delivered today. I have refunded your delivery charge due to the delays. Please allow 2-5 working days for this to show back in your account.
I am genuinely sorry for any inconvenience caused; please let us know if you have any further queries.
Kind Regards
Kimberley

Hello James, I'm sorry this has happened. Please could you email your details to advisors@redoute.co.uk and we will look into this for you. Thanks Hayley

Thank you for your feedback - we're very disappointed to receive a 1* review.

A member of our management team has been in contact with you and we have now processed your refund. We trust that the matter is now resolved.