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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and thoughtful design of the bags, highlighting their durability, water resistance, and comfortable fit. Consumers appreciate the well-organized storage space and sleek, modern aesthetics, making the bags suitable for various uses, from daily work commutes to travel adventures. People also emphasize the excellent materials used in the products, ensuring they withstand wear and tear over time. The company's customer service receives exceptional recognition. Reviewers frequently mention the prompt, helpful, and kind assistance they received, particularly highlighting representatives like Eliz, Jemma and Devante. Consumers appreciate the company's willingness to quickly resolve issues, often going above and beyond expectations by offering replacements or repairs. This level of service has earned the company a loyal customer base, with many expressing their intent to make future purchases.

Based on these reviews

Rated 4 out of 5 stars

Ok. I will be honest. 3 bags i owned 2 purchased 1 replaced all had problems with the zips which rendered them useless. After reaching out to stubble they provided a satisfactory solution and replac... See more

Rated 5 out of 5 stars

Purchased a black Roll Top 20L backpack a year ago, wear it every day, travel a lot with it. Tbh usually I do not write reviews but often seeing in the public transport the competitor brand bag it, ea... See more

Rated 5 out of 5 stars

After purchasing one of your small cross body bags my partner saw it and bought one from Badger clothing store in Brighton. We have just spent one week in Italy touring the Amalfi coast with your bag... See more

Rated 5 out of 5 stars

I know thier products are excellent (on my third bag now). But their service is too. My son ordered a bag and forgot to add the 10% discount for his first order, he contacted them and they refunded 10... See more

Rated 5 out of 5 stars

I bought a pencil case and the foldable tote, and also previously a 15L backpack. The products are amazing, the staff are really good . Thank you to DeVante for sorting out my courier enquiry. Everyon... See more

Rated 5 out of 5 stars

I recently purchased the 20L Roll Top. I was a little hesitant due to the price point but I have to say it is well worth it. The quality and functionality is excellent! The shipping was quick too!

Rated 5 out of 5 stars

Purchased the Roll Top 20L bag to replace a similar design from another brand that had broken. Really good design with a side zip sleeve for easy laptop access, really useful interior pockets, an... See more

Rated 5 out of 5 stars

Have had a beautiful bag from them for almost two years, compliments on it left and right, and super functional, beautifully made. Then a tiny zipper pull came off, not a huge problem, but certainly s... See more

Rated 5 out of 5 stars

I bought the 20L roll top back at the end of 2021. I'm still using the bag to this day with minimal wear and tear, having been a computer (by bike and tube) in London for the entire period. For... See more

Rated 5 out of 5 stars

My Fiancé bought me a Stubble and Co. bag last Christmas. On a recent trip it developed a very minor fault (rivet came loose on leather fob on the zip). We contacted customer service to find out... See more

Rated 5 out of 5 stars

Peace of mind customer care with absolutely stunning quality products. I highly recommended if you are looking for quality products designed with thought and care.

Rated 5 out of 5 stars

I ordered the Everyday 15L with minutes to spare before delivery cut off with tight timings until the date of my trip (bad habit of mine). Jemma did an AWESOME job in ensuring my bag arrived in time,... See more

Rated 5 out of 5 stars

I absolutely LOVE my Stubble 20 litre roll top rucksack. Really good quality, comfortable to carry. The orange interior is v funky & I like the lap top zip compartment being separate to the rest of th... See more

Rated 5 out of 5 stars

I love love love my small rolltop bag (15L). I never thought I’d dig a rolltop form for a backpack since I like a lot of pockets, organization and something that isn’t bulky but this bag has all that.... See more

Rated 5 out of 5 stars

I’ve had my trusty mini roll top for a couple of years now, never had a fault in it and plenty of space in such a small, professional bag. Unfortunately the zip broke off out of the blue and custome... See more

Rated 5 out of 5 stars

We had a bit of trouble with one of our many bags. It was replaced within less than a week! We love all bags (We have 4 rolltops, 3 washbags, a kit bag, a crossbody, a shoulder bag and packing cubes).... See more

Rated 5 out of 5 stars

I came across stubble amd co looking for a new rucksack for work, bought the 20L roll top, best designed bag I've found then added the tech pouch. I've bought several other items from them, love the q... See more

Rated 3 out of 5 stars

I got a roll top and a gift and for the first year was great, also got one for my partner. However on both bags less than 1 year on one and 2 years on the other the zips on the laptop section have fai... See more

Company replied

Rated 5 out of 5 stars

There’s a reason they are my offices no.1 backpack. Stylish, durable, water resistant and practical. You need a Stubble & Co. bag in your life. On top of this their customer service is absolutely amaz... See more

Rated 5 out of 5 stars

Excellent quality bags, made to last. I had an issue with my bag after nearly two years - and given the warranty, I requested a repair. They responded within an hour and said that due to the nature... See more

Rated 5 out of 5 stars

I bought the everyday backpack two years ago. I am a teacher and use it as my school bag every day. It's great for my school laptop and iPad and has enough room for all my other school stuff. I find... See more

Rated 5 out of 5 stars

I purchased the "classic backpack 15l". The straps are so comfortable and I don't get any back ache. Fits all I need in for work, note pad, Mac laptop, snacks and drink on the side of the bag. Very g... See more

Rated 5 out of 5 stars

Have to admit these guys were fantastic. I had a faulty product that came through with discolouration and they immediately acknowledged their issue and sent me a replacement without me needing to... See more

Rated 5 out of 5 stars

Had a fantastic experience with Stubble & Co’s customer service. Eliz, the representative who helped me, was incredibly kind, quick to respond, and super helpful throughout the entire process. It’s... See more

Rated 3 out of 5 stars

I really wanted to love Stubble & Co. After hearing so many great things, I bought one of their bags with high expectations. But after just a year, the front zip came off completely. I kept using... See more

Rated 5 out of 5 stars

I've been a long time Stubble & Co. user. I've had the everyday backpack for years now. I use it to go on travel adventures, work, personal, it goes everywhere. Recently the chest strap broke, mo... See more

Rated 3 out of 5 stars

Nice looking bag but I have to say I'm pretty disappointed as this supposedly rugged backpack has already split a seam on the strap. Doesn't exactly bode well for long-term use when the bag is on... See more

Rated 5 out of 5 stars

Eliz has been exceptional helpful and responsive linking a repair query with a purchase to solve dual postage. As a company, products are fab. On this occasion zips broke and replacement/repair has be... See more

Rated 5 out of 5 stars

Extremely satisfied with both the bag and the customer service! I've had the bag for two years now and I'm still very happy with it. Recently, the zipper broke, which was outside the two-year warranty... See more

Rated 5 out of 5 stars

Jemma was amazing! Super helpful with a request that could very easily have been managed differently. Thanks so much for reminding me that there are decent people around :)

Rated 5 out of 5 stars

10/10 customer service from Stubble & Co. Super quick dispatch; however, unfortunately the courier service made an error with the shipment. I reached out to the Stubble & Co team where Eliz responded... See more

Rated 3 out of 5 stars

I bought the Roll Top Bag in 2021 and really liked the design and functionality. Unfortunately, the outer material began peeling within a few years of regular commuting and travel, which felt pr... See more

Rated 5 out of 5 stars

Very good quality, answer to questions, responsiveness of the order, well received is well secured Thanks

Rated 5 out of 5 stars

I’m absolutely thrilled with my new bag! I purchased the ROLL TOP 15L in Urban Green, and it’s the perfect combination of style, quality, and practicality. The color is vibrant, the size is just right... See more

Rated 5 out of 5 stars

The items you buy from Stubble & Co will easily be more expensive than stuff on Amazon...however, you absolutely WILL NOT be replacing them anytime soon, because these are quality items th... See more

Rated 5 out of 5 stars

Great company and products. Their customer service is also excellent. I had a problem with a previous order and DeVanté worked with me to find a solution. The out of ten.

Rated 5 out of 5 stars

I bought a Stubble&Co bag in February of this year, the service was great and the quality of the bag was fantastic. I have recently had a small issue with the bag and I received really quick support f... See more

Rated 5 out of 5 stars

I love the bag, but it arrived with a fault, so I contacted support, and they were able to easily sort me out a replacement, which came within a few days. I am incredibly impressed with the quality of... See more

Rated 5 out of 5 stars

EDIT: The best customer service out of any company I’ve dealt with to date. DeVanté from Stubble dealt with my situation incredibly promptly and professionally and offered a suitable resolution. Nic... See more

Company replied

Rated 5 out of 5 stars

Purchased the roll top bag which has been great for everyday commute and travelling - customer service have been exceptional , had a slight issue with the bag which was replaced Will definitely buy... See more

Rated 5 out of 5 stars

I purchased a lovely Stubble and Co bag, which I use all the time. When I needed a small repair, the company very graciously agreed to send me a new bag. That's impressive customer care!

Rated 5 out of 5 stars

Bought the RollTop L20 and using it on a daily basis for work. Super convenient, comfortable and with enough space for laptop and cloths for a two / three day business trip. Well designed, with attent... See more

Rated 5 out of 5 stars

May I complement Eliz for her professionalism, responsiveness & excellent customer service when dealing with an issue with my order. Not only was my problem solved, a gesture of goodwill was off... See more

Rated 5 out of 5 stars

I have 4 bags from S&Co now, and the first three are top notch in materials and functionality, and then an added boost for comfort. This last purchase was the first time I needed to make a return to g... See more

Rated 5 out of 5 stars

I made a BIG, BIG mistake with my delivery address (Madrid instead of Miami — can you imagine??), and even though the package had already been processed, the team went above and beyond to help m... See more

Rated 5 out of 5 stars

Easily one of the best customer service experiences I’ve had in a long time. I grabbed the Hybrid Backpack and loved it right away. The quality of their product is by far the best I've seen! There was... See more

Rated 5 out of 5 stars

I recently purchased Stubble & Co’s Roll‑Top 20 L Backpack and, after a few uses, one of the sternum‑strap buckles popped off. I reached out to customer support and was fortunate enough to b... See more

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Company details

  1. Bags and Luggage Store

Information provided by various external sources

British designed high-quality bags. Stylish, durable, refined. Perfect for travelling to work, the gym, overnight trips and weekend adventures. Free UK Delivery. Free UK Returns. 100% Quality Guaranteed. #forthosewhotravel


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

479 reviews

5-star
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1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Eliz - Outstanding customer service

May I complement Eliz for her professionalism, responsiveness & excellent customer service when dealing with an issue with my order. Not only was my problem solved, a gesture of goodwill was offered and my order will now arrive tomorrow before 12pm

From start to finish they dealt with me exceptionally & I will become a repeat customer and will pass on the brand to my piers

I look forward to my bags arriving tomorrow so I can take them on my trip

Thank you

August 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Not good for commuting

EDIT: The best customer service out of any company I’ve dealt with to date. DeVanté from Stubble dealt with my situation incredibly promptly and professionally and offered a suitable resolution. Nice to see such impressive customer service.

Original Review: Owned the roll top backpack for a year now, really fantastic bag for the most part but I would not recommend as a commuter. The laptop pocket zip has on several occasions popped open and when putting my bag on getting off the tube, resulted in my laptop being launched out the back pocket and smashing on the ground. Even when the bag isn’t packed much at all the laptop pocket pops open and has resulted in my laptop breaking on two occasions costing several hundred pounds to repair. Overall, disappointing as a lot of great features, but not reliable enough for the price.

August 24, 2025
Unprompted review
Stubble & Co logo

Reply from Stubble & Co

Hi Jensen,

Thanks for taking time to write this review and I’m really sorry to hear about the zip on your Roll Top. That’s not the experience we want for our customers and we completely understand how frustrating this must be.

We did try to reach out to you twice but haven’t had a reply yet. You’re still covered under our warranty and we’d love to put this right. Please email hello@stubbleandco.com with your order number and a couple of photos of the issue. Our team will prioritise this and solve the issue with your bag right away.

Thank you for the feedback — it helps us improve.

Rated 5 out of 5 stars

Still looks new after two years of being used as a school bag and for travelling

I bought the everyday backpack two years ago. I am a teacher and use it as my school bag every day. It's great for my school laptop and iPad and has enough room for all my other school stuff. I find it convenient that it can stand upright on its own without needing a desk to support it.
I also use the backpack for travelling, and since I recently had a sabbatical, this backpack has already done a lot of travelling - Malta, Ireland, Greece, Morocco, Senegal, The Gambia. I would add photos if I could. I always use it as a personal item on board and never had any issues. And I volunteered as a teacher in Morocco and used it as my school bag there too.
And the best thing about it, it still looks new! :-)

August 13, 2025
Unprompted review
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Rated 5 out of 5 stars

I made a BIG mistake

I made a BIG, BIG mistake with my delivery address (Madrid instead of Miami — can you imagine??), and even though the package had already been processed, the team went above and beyond to help me fix it.

They managed to recall the parcel and arrange a new shipment to the correct address — something most brands wouldn’t even attempt!

The communication was kind, clear, and human throughout. I felt truly taken care of. Huge shoutout to Eliz for her incredible support — you don’t get this kind of service every day.

Customer service like this turns a small mistake into a reason to stay loyal to a brand. Thank you again!

August 7, 2025
Unprompted review
Rated 3 out of 5 stars

Issue with bag durability, but responsive and fair support

I bought the Roll Top Bag in 2021 and really liked the design and functionality. Unfortunately, the outer material began peeling within a few years of regular commuting and travel, which felt premature for a premium product marketed as durable and sustainable.

Initially, I was disappointed that no repair option was available, especially from a brand with strong B Corp messaging. However, I contacted Stubble & Co and they took the time to explain the limitations clearly, acknowledged my concerns, and offered a partial refund as a goodwill gesture, even though I was outside the warranty period.

While I still believe the product should have lasted longer, I really appreciate how they engaged with me and took my feedback seriously. It’s clear they are a small business trying to do the right thing and improve, which goes a long way. I hope they continue to develop more robust aftercare options in future.

Note: my original review was 2 stars, upgraded to 3 following the above.

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

Still yet to receive bag

Still yet to receive bag. I ordered a bag and it still hasn’t been received. It’s “stuck” with Evri and they are not responding either. Whilst I appreciate that this isn’t stubble and co, it’s really disappointing that they haven’t responded to either of my two emails requesting their intervention. It’s also not my issue they use a third party to deliver, my paid stubble and co for a product and I haven’t received it.

August 4, 2025
Unprompted review
Stubble & Co logo

Reply from Stubble & Co

Hi Lewis, thank you for taking the time to share your feedback. We’re really sorry to hear about the frustration you experienced with your order. For some reason, our replies to your emails weren’t getting through to you, but a member of our team has now been in touch directly and we’ve resolved this issue for you. We truly appreciate your patience and understanding, and we hope you enjoy your new bag.

Rated 5 out of 5 stars

Everyday Backpack

I ordered the Everyday 20L backpack and I could be more happy with it. It’s well made, practical and looks great. Fast and reliable delivery.

July 20, 2025
Unprompted review
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Rated 3 out of 5 stars

Zips failed on two bags and lining disintegrated

I got a roll top and a gift and for the first year was great, also got one for my partner. However on both bags less than 1 year on one and 2 years on the other the zips on the laptop section have failed so laptops cannot be stored safely there now. The lining on mine inside has also completely torn and disintegrated. Overall quality doesn’t seem great.

July 22, 2025
Unprompted review
Stubble & Co logo

Reply from Stubble & Co

Hi Dan. We’re really sorry to hear about the issues you’ve experienced with both Roll Tops.

This certainly isn’t the quality standard we aim to deliver, and we completely understand how frustrating it must be, especially after initially having a positive experience.

We’ve tried reaching out to you directly to help resolve this, but haven’t yet heard back. We'd really like the chance to make things right - please do get in touch with us at hello@stubbleandco.com.

Rated 5 out of 5 stars

10/10 customer service from Stubble &…

10/10 customer service from Stubble & Co.
Super quick dispatch; however, unfortunately the courier service made an error with the shipment. I reached out to the Stubble & Co team where Eliz responded almost immediately, was polite, efficient and shipped me a new bag within minutes of having the correct information from me. Great service and excited to get the bag as my partner has one and it's great. Definitely recommend

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased the "classic backpack 15l"

I purchased the "classic backpack 15l". The straps are so comfortable and I don't get any back ache. Fits all I need in for work, note pad, Mac laptop, snacks and drink on the side of the bag. Very good quality, its worth the money. The only negative was the courier Evri who delivered my bag to the wrong address and I could not locate my parcel. I emailed stubble & Co and they were so helpful especially Eliz who sent a new bag out immediately who used a different, reliable courier company. Evri were very unhelpful and they make it impossible to commute to an actual human being. I have still not heard from them! awful couriers. Stubble & Co are great! highly recommend their items.

July 2, 2025
Unprompted review
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Rated 1 out of 5 stars

Never delivered the bag pack I ordered…

Never delivered the bag pack I ordered and don’t respond to emails.

May 1, 2025
Unprompted review
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Reply from Stubble & Co

Hi there, we're really sorry to hear this - that’s definitely not the experience we want you to have. We’ve tried to locate your order but haven’t been able to find your details. If you could please email us at hello@stubbleandco.com, we’ll prioritise this and get it sorted for you straight away.

Rated 5 out of 5 stars

I've loved my bag for just over 2…

I've loved my bag for just over 2 years, sadly the zip broke but after enquiring about potential repair fully understanding I was out of warranty Eliz kindly sorted out a replacement anyway.

You have a customer for life and lots of recommendations from me now!

July 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Helpful and prompt

Eliz has been exceptional helpful and responsive linking a repair query with a purchase to solve dual postage. As a company, products are fab. On this occasion zips broke and replacement/repair has been prompt and forthcoming.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Purchased an everyday backpack months ago, which unfortunately eventually developed a fault in a seam connecting the straps to the backpack. I contacted Stubble & Co asking for the possibility to repair it at a cost and they instead offered me a free replacement bag. Customer support representatives were quick to respond and very helpful.

June 24, 2025
Unprompted review

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