spiraluk.com Reviews 76

I made an error in ordering the Spiral UK looked after me and kept me updated. through to the end.. I like the rolltop and the additional messenger bag. Good quality and design. I never give 5 star... See more

Service was good and I received my 25L commuter back pack quickly. The backpack itself is ok, I was hoping for more seperate compartments inside the main part of the bag so if you're used to a bag wit... See more

Stumbled across these guys when looking for a new backpack...glad I did. Took advantage of an offer of a free crossbody bag and they both arrived quickly. Wow - just wow. Amazing quality and fantas... See more

I placed an order for 2 backpacks and then realised there was an offer on when you bought backpacks. I got in touch straight away and the response was amazing sending me the link to order my free gif... See more

The backpack I ordered was delivered promptly and is of really high quality. When I ordered, there was a promotion on for a free crossbody. I didn't realise that I had to add it to the order.... I c... See more

What a great company...purchased two lots of rucksacks and cross body bags...the second order wasn't delivered when expected by the courier and as soon as I let Spiral know they immediately sent out a... See more

Credit where credit is due! I've had my backpack for about 9 months, and one of the shoulder straps had come away from the main body of the bag so I got in touch via the website to see what co... See more

What a fabulous product I served over the 35 years in the military the quality of the products were as good if not better than I haves used . The Customer service was just outstanding . Thanks guys... See more

Exceptional customer service I received my Transporter Deluxe, really high quality & far exceeded my expectations vs the cost. I'd definitely recommend getting one. I forgot to claim my free Crossb... See more

I am speechless!! I ordered a bag and the wrong delivery address was on the system. They changed it with no complaints and then I went and changed to a bigger bag which they did too!! Such incredible... See more

I had an issue with my backpack when it broke, I contacted customer service for some help. To my surprise (and delight!), they responded so quickly and were incredibly helpful. Without any hassle... See more

Bought a bag recently and on first impressions, it looks good. But, upon closer inspection there finish is quite poor with threads fro th stitching not cut off and left too long. I know these product... See more

I cannot express how wonderful Spiral are! Not only was the service time excellent One of my parcels did not arrive and once contacted Spiral were on the ball The bag I bought was excellent to... See more

Overall I’m happy with the Transporter Deluxe backpack, as it seems to be good quality and I did also receive the free crossbody bag, which I’ve yet to use, but generally pleased with my purchase. Jus... See more

In my opinion Spiral produce excellent products ethically and at a very reasonable price. I purchased a transporter bag for my wife. Its well designed, robust and not too heavy. It has a security zip... See more

Really impressive product and outstanding customer service. I had an issue with my bag just outside the guarantee- and assumed I’d simply be told that nothing could be done. But I got an instant apolo... See more

One of the best customer experiences I’ve ever had when dealing with a company, answered all my questions promptly and well. The product matched the customer service, strong, durable and looks good to... See more

I ordered what I thought was a backpack at a great price and got a complimentary messenger bag free. Both arrived the next day and the quality is great. Well worth a look if you haven’t done so befo... See more

I ordered the transporter deluxe and unfortunately had an issue with the zip. I contacted customer service who replied within an hour and sorted the issue out for me with no issues what so ever... See more

Bought a bag last February, great bag perfect size for a couple of days away with work. Unfortunately the stitching came away on one of the straps, sent email to Spiral and had a replacement within 2... See more

The performance price is reasonable. I bought two bags, and both had quality issues. The Navy Transporter Deluxe Backpack was weak at the straps and started falling apart. I contacted SpiralUK, and... See more

I had forgotten to add a free cross bag to my order. I emailed Spiral and within less than 30 minutes I had a reply and they added my free bag to my order.

Ashby olive backpack - a great bag which is robust and comfortable to wear. Unfortunately one of the zips broke whilst on holiday a week after buying the bag. Contacted customer service when I got ba... See more

Brilliant experience. I loved the first bag I ordered, though unfortunately a clip on the bag broke shortly after I started using it. The Spiral team replaced the bag within days free of charge. Love... See more

Brought a bag for my new role and was only using it to carry laptop and a few items 6 months later the threading caused one of the handles to come loose. I email to request a replacement and the team... See more

I have two bags - love both. The stitching came apart on one of the bags I sent the company a photo and they immediately dispatch replacement bag great company great product great service.

It was easy to order from the site. Delivery was really quick, from order to delivery under 3 days. The bags are good quality and bigger than I expected. Can't recommend enough. Excellent

I bought a bag as a present for Christmas and in March there was a problem with one of the bag. I emailed to tell Spiral of the issue and they sent a replacement within a few days. Excellent custome... See more

I bought a bag from the website in August. One of the straps had come loose so I contacted customer services who offered a replacement immediately. As the original bag was out of stock they gave me an... See more

I bought a bag about a year ago. Used it most days for commuting - good quality. I noticed a tear in the top of the bag. Asked them whether I was in warranty - assume I was, and they offered me a... See more

Had an issue with the strap which broke. Contacted the support team via email. Had a really positive email reply within 24 hours. No questions asked, just sent a replacement within 24 hours. Very... See more

I brought a Spiral Backpack a few months ago, to use for commuting and odd days out, and it's awesome, it develope a small fault, but on contacting Spiral themselves, they couldn't have been more help... See more

Just purchased a ruck sack as I liked the idea of a waterproof rucksack. I've loaded with loads of gear and it's still extremely comfortable on my back. I'm deleted with the quality and would highly r... See more

I love the product and have been using it for 6 months. Sadly I noticed the stitching becoming loose. I contacted Spiral and they couldn’t have made it any easier and are sending a replacement FoC.... See more

I already was a Spiral customer and had their brilliant ‘Legacy’ backpack, so thought I’d get a similar one for my husband for Christmas. He was really pleased with the bag, however the main zip kept... See more

Great customer service, issue with bag resolved in 48 hours Appreciated how quickly / swiftly as was u unsure on process thanks very much

I have brought a couple of bags from Spiral and they have been great. Brought one for my partner and the stitching came undone. Contacted spiral and they immediately replaced it. Fantastic product and... See more

Ordered the sand commuter backpack - delivery was quick but unfortunately I spotted a slight defect in the fabric seemed to have been caused by being creased for too long - contacted Spiral and offere... See more

Excellent customer service. I recieved a spiral bag as a gift and the buckle broke slightly. I contacted Spiral and they immediated sent a replacement. I LOVE THE BAG!

It is a great backpack. Convenient, waterproof, spacious and comfortable to wear. I reported a small fault with it and after supplying Spiral with my purchase number, I received a new backpack within... See more

Fantastic customer service, bag arrived pretty quick, amazing quality, i ordered wrong free bag ( present for hubby) there was no problem sending back, and new bag arrived a few days later, again amaz... See more

The products are stylish and high quality. I had an issue at checkout and it was dealt with promptly and effectively. Would recommend this company. Clare, Essex

Excellent customer service - delighted to receive an upgraded backpack as my first choice was unavailable. Very speedy, efficient delivery and looking forward to using it for hikes here in the (often... See more

Absolutely fanatic company,amazing products at really great prices and the customer service is honestly hands down one of the best company’s I’ve ever dealt with,they get back quickly and sort things... See more

Backpack is really well made and delivered really quickly.

Brilliant product, the transporter deluxe backpack is excellent. Waterproof, hold everything a cyclist needs and super durable. The customer service is also excellent. I had a couple of questions and... See more

I bought one of Spiral's laptop backpacks and there was an issue with the strap after a few months, it was replaced immediately with one of the largest bags with the best reinforcement, which is perfo... See more

What can I say about this amazing company that can do them justice with mere words. I was gifted one of their backpacks by sister earlier on this year, a great backpack which made my life alo... See more

Great bags for many occasions, whether business or leisure. Different types of bags for different purposes. I currently have three bags and about to buy a fourth!