Do not recommend
My first roll-up bag got unfortunately stolen a week ago, and contained some emotional belongings, I then ordered a new backpack expecting it within 2-3 working days as advertised on the website, but at this day nothing has been received and no update was given, this has been such a terrible experience and waste of time all the way.
Also my stolen bag had terrible signs of wear on the straps after only 2 years for a very light use 5/7 days (work)
I am afraid the high cost for those items does not include adequate service and assistance nor quality of product.
Requested refund for this awful experience.
Reply from Stubble & Co
Hi Sebastian,
Thank you for taking the time to share your feedback and leave a review.
We’re truly sorry to hear about the difficult experience you had, first with your bag being stolen, and then with the delay in shipping your order. We completely understand how disappointing and frustrating this must have been for you.
When you reached out about the delay, we responded right away and offered to send you a replacement order via express shipping. You decided to decline that option, so we immediately processed a full refund instead. Our intention was to do everything we could to support you and provide a resolution as quickly as possible.
While we can’t change the unfortunate circumstance of your bag being stolen, we hope you’ll consider giving us another chance in the future.