Hi James,

Thanks for taking the time to write this review and we’re really sorry for the poor delivery experience, this isn’t the service we aim to provide. I can confirm we’ve now refunded your postage fees and that your replacement bag has been successfully delivered. We’ll be reviewing the process with our courier to help ensure this doesn’t happen again.

If you have any further questions please reach out to hello@stubbleandco.com as we’re happy to help.