One Insurance Solution Reviews 6,016

Excellent service. Our insurance needs do not fit the boxes and the lady was very knowledgeable and understood our requirements. She found a suitable product after several phone calls. She went the... See more

I was able to speak to an agent who was friendly and answered any questions I had promptly. The renewal fee was competitive and good value.

We were directed to One from a sibling organisation who was providing awful service for a renewal. One dealt with it quickly with explanations and we have the same policy but 125 cheaper and with help... See more

My building cover requirements were uncommon but instead of dismissing my query I was asked to speak to an advisor. Against expectations my call was answered promptly by an agent. After answering fur... See more

The process in general was good! However, the main beneficiaries were not included)). Had to call later and add them sepratelly.

I took out a policy with One a couple of years ago and had to transfer this to another type with 2 days notice. All this was mainly done with some initial email exchanges where I had to answer some qu... See more

This is a review only of the phone sign-up process, which was good. Jazmine talked me through the options in a friendly and efficient way so I got a home insurance deal exactly tailored to my wishes.... See more

Emily helped me out when I had hit wall after wall trying to achieve a solution my old provider suggested after they exited the UK market unexpectedly. Mine was a very stressful situation with comp... See more

My home insurance renewal had gone up 68%! This in addition to increases every year for at least the last 6 years: I was debating whether to go without insurance. Luckily for me Rudy from One Insura... See more

The insurance company handled my renewal quite well. I would’ve preferred a lower price, but they assured me they’d searched the market and this was the best deal available. To help reduce the cost,... See more

After having a conversation with a member of the team, I emailed a question which I never received a reply to and had to phone again. I asked for the policy documents to be posted to me. The repr... See more

I always find renewing my home insurance a nightmare, but Aaron was excellent and made the process painless, I wish I'd just gone to him first as he gave me the best price and cover that I required.... See more

Sent an email explaining a problem , not long later recieved a call. Sorted problem over phone , the advisor knew their job well and great service skills.

Made the experience clear and straightforward. However the emails asking for Trust Pilot arrived so quickly, I have not had time to read them all!

Jaimylee was extremely helpful and went out of her way to look into my complex queries in greater depth getting back to me very promptly. Clear in her communications and knowledgeable in her field. A... See more

I came here to say as I have a complex side which is difficult to insure. Joy grasped this straightaway and was on it - everything was very clear and speedily communicated - head and shoulders above t... See more

Very helpful man on telephone, took time to explain details and I didn’t feel rushed or under pressure or stressed .

It is never a great experience paying out yet more hiked up insurance prices. That said the person I spoke to was polite and explained in detail about the product.

Didn’t send reminder. Access on the phone is a pain for elderly people trying to impart all the details required by the robot.

One Insurance and Brightside, worked diligently to solve a problem regarding my Buildings insurance. My 'so-called insurer' had written to me saying that I had to pay them for the... See more

They reached out to me regarding the renewal deadline of my policy and reviewed changes on the telephone as well as taking payment by card over the phone.

One Insurance Solution has provided a friendly and efficient way to set up an insurance policy.

Used them for a few years now and never had any problems. Price is competitive and portal quite easy to use.

Extremely helpful & called back within the time that they said 😊 competitive price too and were able to insure the property for all the risks I requested unlike my previous insurer 🤩

The experience was easy and the staff were friendly and helpful

Knowledgeable and helpful staff Made process on renewing insurance with a new provider

Helpful staff during telephone call.

The staff member I dealt with was very friendly and efficient and I felt he gave us a personal service, rather than acting like a bored robot as can be the experience on phone calls. I was happy wit... See more

This is a terrific company. Hardly any hoops to jump through to set it up but the really impressive piece is when I unfortunately needed to claim. They were empathic ( big shout out to Craig) and unbe... See more

This is my second year with one insurance. last year I was struggling to get insurance because we were having a large extension built.A frend recommend one insurance who were very professional. Aft... See more

You keep spelling my name wrong which worries me. Plus trying to find your contact you from outside the UK is difficult from your website. It’s geared towards customers who can phone you from UK but I... See more

The broker people are fantastic in dealing with your enquiry in setting up or renewing your policy. When calling customer service the waiting time could sometimes get to you. The portal is okay an... See more

Renewing the policies was straightforward as usual. The telephone calls were from colleagues working from home at present, but everything was handled efficiently and politely. The only glitch came w... See more

Quick and efficient service, however I was surprised that my premium had been increased even though I have had no claims. I have been driving for 47 years and never had a blame worthy accident. I was... See more

I needed Holiday Let insurance and as I understand it, only a few companies will provide this. I contacted another well known insurance company and their quote came out a lot higher than One insuranc... See more

I changed my insurance to One Solution as my former insurance was becoming too expensive.I called the office to speak to someone and I felt completely reassured that they were a good ,reliable compan... See more

The telephone renewal process was long and tedious. The person taking the call was somewhat robotic and insisted on reading from long and repetitive scripts when all I wanted to do was pay the fe... See more

My insurance auto-renewed. This is because I was having medical problems and I was spending some time in hospital. As the insurance auto-renewed it was one other task taken out of my hands. I am plea... See more

I have always insured my business with one insurance, I have always found them to be simple and easy to deal with, although I have never had to make a claim, I have always found them to be very reason... See more

I've used One Insurance for a number of years now, ever since my insurance company refused to renew my home insurance as I had claimed for 3 separate water leaks within a year. All separate incide... See more

In our very busy world we need to make sure all our utility bills and boring life stuff gets done without hassel....My insurance was due for renewal I was informed by email and had plenty of time to r... See more

Obviously this review is at the point I've taken out insurance rather than making a claim... All very good so far, we had slightly unusual needs (building work ongoing) but people called back when the... See more

I came to One Insurance due to a lead from my motor insurer - Churchill. Otherwise, I'd never heard of them! I found the initial telephone reception very friendly and helpful - and based in the UK... See more

The actual renewal was simple and straightforward. I have used One Solution for a number of years but not fortunately had to procede further with a claim. But they seem efficient. However in spite o... See more

Excellent service received when taking out the policy - I work with insurers and can say, I am fairly dubious about service level expectations. The insurer was organised, website easy to use to fill o... See more

Really pleased that One Insurance managed to get us the level of cover we needed at a fair price. Only thing that let the process down was the delay in receiving documents and the fact the payment t... See more

I only gave four stars, it would have been five as the staff who dealt with my car insurance were first class. It was the length of time over the course of two weeks waiting for someone to answer th... See more

I have been with One Insurance for a couple of years & although I have been fortunate enough to have not had to make a claim I feel that if ever I needed to use them I would have a good comprehensive... See more

Easy call and new policy sorted out quite quickly. I have dysphagia as a result of medical treatment so my speech is poor. Chelsea rang me back to ask whether she could make a note on my file to aler... See more