United Kingdom
Review of One Insurance Solution
My insurance auto-renewed. This is because I was having medical problems and I was spending some time in hospital.
As the insurance auto-renewed it was one other task taken out of my hands. I am pleased that this happened and my insurance kept me covered whilst I was unable to concentrate on all of my normal affairs.
Review of 247 Home Rescue
Great engineer - thoroughly deserving of five stars.
However I would only give 247 Home Rescue one star. Their service was appalling! It took 25 days and a total of six phone calls to arrange my boiler visit. I wold not recommend 247 Home Rescue!!
Reply from 247 Home Rescue
Hi,
Thanks for sharing such a fantastic review and recommendation.
We strive to become UK’s premier boiler breakdown provider. With a network of over 3000 highly skilled engineers, we aim to provide commendable service no matter where you are. We have also put together a phenomenal team that provides customer service. They are helpful and friendly and make it easy to set up the cover plan.
Your feedback is important to us. We're delighted to hear that you are satisfied with the service from us, hope that you won't hesitate to get in touch if you need us again in the future.
Thank you once again.
Review of 247 Home Rescue
The heating engineer attended and serviced my boiler effectively and efficiently.
The service I received from 24/7 home rescue was deplorable. I had to wait 25 days after my first phone call and had to phone again on 5 separate occasions before my boiler service was carried out.
Reply from 247 Home Rescue
Dear Mr Strang,
We are pleased to hear the boiler service was to your satisfaction and appreciate the comments you have made.
We understand it can be frustrating when trying to book an appointment for your gas boiler service however due to the influx of claims and the colder weather we have experienced we have prioritised boiler breakdowns leading to this delay.
We will be in contact with you early November next year to book your next annual service.
With Regards
Dean Hall
Review of 247 Home Rescue
I found the website very easy to complete - with a very reasonable price for peace of mind regarding cover for my boiler. The phone call I got the following day was reassuring - letting me know that everything was safely covered. I also got the opportunity to ask questions regarding the cover, and they were answered to my satisfaction. Great service!
Reply from 247 Home Rescue
Hi Allan,
Thank you for such an outstanding review. We are delighted to know you found our service to your satisfaction.
Our website was designed specifically keeping our customers in mind. It is easy to navigate around. We provide affordable appliance, boiler, and home emergencies cover that you can bank on.
Now, that you are on board, do log into “My Account”. You will access your documents, log a claim, or arrange a service, Be sure to enter your surname and reference number.
We also have a live chat feature that gives you access to live chat agents around the clock. They can help you learn more about your cover plan and give information about the other services we offer.
We greatly value your feedback and will be sure to pass it on to all involved.
Thank you once again.
