Lighting Legends Reviews 254

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their durability and superior performance compared to alternatives. The ordering process is described as easy and efficient, complemented by super-fast delivery and secure packaging. People also appreciate the wide range of options available, including connectable sets and extension cables, which allow for customization to fit any outdoor space. Consumers consistently highlight the exceptional customer service, noting quick, helpful, and detailed responses to inquiries. The team's dedication to resolving issues, even going above and beyond to locate missing parcels or address concerns with products, is frequently mentioned. The positive experiences extend to after-sales support, with customers appreciating the company's willingness to provide advice, replacements, and solutions to any problems encountered.

Based on these reviews

Rated 5 out of 5 stars

Fantastic lights fantastic customer service. Bought 30m of elite festoon lights with remote controller. Really bright and dimmable. Thick solid cables. Really well built, not your cheap style. All in... See more

Rated 5 out of 5 stars

We first noticed lightning legends on Facebook. Loved the look and colour of the lights. We’ve now got 3 sets and they have totally transformed the look of the garden. So easy to install and fantasti... See more

Rated 5 out of 5 stars

The post sale service, website and quality of product were and are top class. One of the best companies I have had the please to deal with. Ciera was responsive, knowledgeable and v v helpful. I would... See more

Rated 5 out of 5 stars

I would recommend lighting legends to anyone thinking of purchasing there lights. Yodel delivery lost my package, and I tried contacting lighting legends with no joy. But after 3 attempts, a perso... See more

Rated 5 out of 5 stars

We purchased the outdoor festoon lighting, and love them for our pergola! They're really high quality, and have lots of options of length for both the lights and the plug extension, which meant we c... See more

Rated 5 out of 5 stars

Good response from queries about products and the quality and reliability of the products have been great ! When I wanted to extend one of my much older strings it turned out the new ones have a diffe... See more

Rated 5 out of 5 stars

Firstly ignore the negative comments. Lighting Legends are exactly what the name suggests LEGENDS. Quality products first class communication and swift delivery. The lights I ordered have tran... See more

Rated 3 out of 5 stars

The out door lighting set is a good quality. I'm giving a 3 star review due to customer service. After I bought the lights it became apparent that I would need a additional capping screw to make the l... See more

Rated 4 out of 5 stars

High team. I have now purchased 4 sets of Super elite festoon warm white lights at various lengths. Every time service and delivery have been excellent. The lights are of excellent quality and... See more

Rated 5 out of 5 stars

I bought some lights through B&Q but was sent a similar but slightly different product. Dealing directly with Lighting Legends to get this rectified was easy. Their customer service was excellent and... See more

Rated 5 out of 5 stars

I rate this company most highly. I have bought festoon lighting from them on several occasions since 2020, different lengths of cable with extension leads as well as both warm white & multi coloured... See more

Rated 5 out of 5 stars

Well look. I have messed around with other companies and ordered lighting strings which looked good on the advert.. but were actually awful.. along with the aftermarket bulb replacements w... See more

Rated 5 out of 5 stars

First class service from Lighting Legends as always. Excellent quality lights, the heavy duty string lights plus the remote control unit. Look brilliant.

Rated 4 out of 5 stars

Delivery is quick and the items are very well packed. The lighting strings are good robust well made pieces of equipment. The one issue I have is: The lengths are fixed, it is good that strin... See more

Rated 5 out of 5 stars

I knew I wanted lights in my back garden, but I didn't know exactly the look I wanted, how I'd mount them, the exact length and a few other things. After speaking with the customer service people a... See more

Rated 3 out of 5 stars

Bought the festoon string lights last year. I've had good use of the them and enjoyed the warm white lights outside in my garden. Unfortunately the lights kept tripping my electrics and an electrician... See more

Company replied

Rated 5 out of 5 stars

The modular products are well designed and perfect for what we needed to give our garden a lift. Everything was packaged nicely, explained well and delivered promptly. Really good experience!

Rated 5 out of 5 stars

Very easy to order and delivered within a couple of days. Easy to install and hooked up to my Hive so I can switch them on when I want to.

Rated 5 out of 5 stars

Great customer service. Ive had the Outdoor Elite Festoon Waterproof Heavy Duty lights for almost 3 years now and not a single one has ever gone. Great quality lights. My son has just smashed two with... See more

Rated 5 out of 5 stars

I had such a great experience with Lighting Legends, from easy ordering, to quick responses to my queries and topped off with fast delivery. I would highly recommend. Really excited for spring now to... See more

Rated 5 out of 5 stars

My order of elite festoon lights was delivered promptly, well packaged and are of excellent quality. I supplemented the order with a remote control. A small issue with the remote module was discussed... See more

Rated 5 out of 5 stars

Purchased 2 sets of outdoor lights ... the quality is fantastic, and so much better than the previous sets I've bought of Amazon. The products are also backed up by a great customer service team ... t... See more

Rated 5 out of 5 stars

The ordering and delivery service was so easy and efficient. Delivery was super quick and items were well packaged ( I ordered 2 x 15m sets to get the length required. Very impressed with the quality... See more

Company replied

Rated 5 out of 5 stars

Had a great experience from beginning, kept me uo to date with delivery information. fast delivery and quality product. lights look great in my garden and around my hot tub

Rated 5 out of 5 stars

Yodel lost my garden lights. I got in touch with lighting legends who were extremely helpful and kept me updated whilst they got in touch with yodel. Who had infact lost my lights. They resent my lig... See more

Rated 4 out of 5 stars

Having used Lighting Legends products over the last few years whilst upgrading my garden set up I recently had a fault with one of their festoon light products, Despite being out of the guarantee pe... See more

Rated 5 out of 5 stars

Great quality product. Easy to use website for initial purchase, which also suggests relevant accessories and allows you to easily update your order (even once the initial payment has been... See more

Rated 5 out of 5 stars

After a recent garden makeover we were looking to add some lighting to finish it off. Tired of years of frequently replacing solar lights and having minimal or no light in the winter, we decided to lo... See more

Rated 5 out of 5 stars

Excellent experience all around. Lights are good quality, easy to set up and work well. Quick delivery too, on both of my orders.

Rated 5 out of 5 stars

We really do like our elite 30m lighting they are really well made and the part you can buy to dim the lighting is awesome we are really pleased with the delivery and everything from start to finish.... See more

Rated 5 out of 5 stars

My third purchase and I'm still impressed with the quality and service. Speedy delivery and well made lighting. Keep up the good work

Rated 5 out of 5 stars

Fantastic set of lights , large bulbs with a lovely glow ,easy to attach to garden fence , quick delivery . Customer services contact due to sizing and query of extra set and they were fantastic, quic... See more

Rated 5 out of 5 stars

These lights are great quality and give a great feel to my garden, fantastic service and delivery. I would definitely bye again form lighting legends.

Rated 5 out of 5 stars

I ordered the Festoon lights not sure how things would work but I have to say they were dispatched quickly, delivered safely and having installed them have been delighted with the product and the look... See more

Rated 5 out of 5 stars

I had an outstanding experience with Ciera from the customer service team. From start to finish, she was professional, courteous, and incredibly helpful. She went above and beyond to locate my missing... See more

Rated 5 out of 5 stars

Great service along with superb product from lighting legends, very happy with addition to our outdoor space.

Rated 5 out of 5 stars

Great product along with excellent after sales support. Even 2 years after first purchase. Will def be using again.

Rated 5 out of 5 stars

Really love these elite 30m lighting they are so well made Really good delivery service and the dimmer for the lighting is a game changer so call being able to set the lights mood when ever you want d... See more

Rated 5 out of 5 stars

Excellent product, superb value for money and exceptional delivery time. Couldn’t ask for more!!

Company replied

Rated 5 out of 5 stars

The warm lights I ordered are great so I ordered some multi coloured bulbs and they are great as well

Rated 5 out of 5 stars

Love the lights, superb quality which is why I ordered more. The garden looks great at night when we turn them on.Many thanks.

Rated 5 out of 5 stars

I searched for some fairy lights and wanted some quality because used solar lights before and they don’t last. Found lighting legends, website looked great, lights looked great so ordered 6 sets as wa... See more

Rated 5 out of 5 stars

"Massive thanks for the incredible service after I gave my garden lights a close shave with the hedge trimmer — who knew landscaping could be so dramatic? Ciera was absolutely amazing with her promp... See more

Rated 5 out of 5 stars

I have bought a few items over the years and always been really pleased. In a recent purchase I ordered the wrong size. I contacted the team and what a great Service. Adam was on the case and ensured... See more

Rated 5 out of 5 stars

The customer service I have received from Lighting Legends is first class. They take feedback on their products, (positive and negative), very seriously and look to continually improve on the quality... See more

Rated 5 out of 5 stars

We bought our lights in August 2024, and in July 2025 we noticed a visible pool of water inside one of the bulbs. On contacting Lighting Legends, they quickly responded and advised us to check that th... See more

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Company details

  1. Lighting Store

Written by the company

We are on a mission to inspire people to transform their outdoor spaces and brighten up their gardens with our fantastic range of high quality lighting.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Near fire. I wish I could post a video on here of…

I wish I could post a video on here of the electrical fault that would of ended in a garden fire had my electrician boyfriend not heard a hiss, saw the sparks and was able to stop it from turning into a massive, dangerous problem. Apparently I was given an aftercare form with my lights. (Who knew lights needed aftercare!) I was offered a discount on my next purchase. No accountability on lighting legends side. Apparently the consumer has the responsibility to check there’s no faults with the plug in lights. We managed to avoid an actual fire. I’m writing this so no one leaves theses lights on and unattended.

February 1, 2024
Unprompted review
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Reply from Lighting Legends

We are disappointed to see this review and we are sorry the lights you purchased from us in 2022, have not lived up to your expectations on this occasion.

We would have to assume that on this occasion the lights have not been installed and maintained as per our product guidelines. The lights as with any electrical device do require some level of maintenance and we do recommend checking the lights over periodically to check for any signs of damage or wear and tear, so they can operate safely.

We provide a 12 month warranty period on all our products which should be a reasonable amount of time for any issues to be identified and resolved. It is extremely rare for us to have products that are faulty outside of this window. Our "Heavy Duty String Lights" product has a high ingress protection level of IP65 and is fully UKCA & CE certified. The customer return rate on this product is also extremely low at just 2.5% compared to the industry average of 5%-15%. It is also important to note that out of those returns the actual product defect rate on this specific product is less than 5%

As can be seen on multiple independent review platforms, Lighting Legends pride ourselves on providing high quality products alongside helpful and efficient customer service.

Kind regards Clare @ Lighting Legends

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Rated 5 out of 5 stars

2nd time I’ve bought from Lightning…

2nd time I’ve bought from Lightning Legends.
The product quality is excellent.
Packaging is first class.
Delivery was excellent, received next day delivery from YODEL.
The communication from there support staff couldn’t have been better.
I have no hesitation in recommending this company.

February 20, 2024
Unprompted review
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Reply from Lighting Legends

Hi. Thank you so much for your fantastic review. We are so glad to hear you are pleased with the quality of our products and the service you have received form us. Kind regards Clare @ Lighting Legends

Rated 5 out of 5 stars

Light up the world

What a transformation to our garden..Delighted with the quality,and price..Free postage and super fast delivery all neatly packaged.I could not be more pleased..

September 1, 2023
Unprompted review
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Reply from Lighting Legends

Hi Nicholas, thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. So glad to hear you are happy with our service and quality of the lights. Thank you once again for your order, Clare @ Lighting Legends

Rated 1 out of 5 stars

Lights didn’t work/ lack of reply

Lights didn’t work and testing by an electrician revealed they were faulty and poor quality. I have emailed the company multiple times and also sent a request via their online contact form as their phone number has an automated message that they are not taking calls. No reply received to any of my communication attempts. Really poor customer service. Would avoid at all costs.

July 27, 2023
Unprompted review
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Reply from Lighting Legends

Hi Rebecca, we are sorry to see this review as we have responded to all of your emails. The first reply we sent was straight after your initial email on 28th July. Please check your spam folder for the replies. It is extremely rare we have faults with our lights and as you can see from our impressive reviews we are an extremely interactive with our customers and always respond to all emails in a timely manor. One of our customer support team will call you today, so we can resolve this to your satisfaction today. Kind regards Clare @ Lighting Legends

Rated 5 out of 5 stars

Excellent Service

Have bought from the company before. I initially had an issue with email receipt (actually me not the company) which Clare sorted out straight away & was fantastic. It is a shame about the lack of telephone service but Clare called me immediately on receipt of my email. Highly recommended & I will buy again.

July 24, 2023
Unprompted review
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Reply from Lighting Legends

Hi Ian, thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. So glad to hear I was able to resolve this for you. Thank you once again for your order, Clare @ Lighting Legends

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Rated 5 out of 5 stars

Issue was resolved immediately

Dear Lighting Legends - further to my earlier review, your team was really great in responding to the issue which was swiftly resolved. I'm impressed with your response - thank you.
Caroline

December 14, 2022
Unprompted review
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Reply from Lighting Legends

Hi Caroline, thank you so much for the great review! We really appreciate you taking the time to let us know you are impressed with the service you received from us . So glad to hear our customer support team were on hand to help resolve this for you. Thank you once again for your order, Clare @ Lighting Legends

Rated 1 out of 5 stars

Absolutely dissatisfied with your…

Absolutely dissatisfied with your company. I had to take my case to the BBC before you backed down and gave me a refund. My lights failed twice in the 14 months that I had them, only to be told by lighting legends that you only offer a 12 month warranty. Do yourself a favour and educate yourselves on consumer law. Ignorance of the Consumer Rights Act 2015, which has obviously been in place for some time now, is no excuse. You are hoodwinking your customers, and that type of service has no place in todays society. I had to go to great lengths to receive my refund because of your Ignorance.
Customers beware..... this product will fail all too soon, so don't be fobbed off by their 12 month warranty spiel.

November 10, 2022
Unprompted review
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Reply from Lighting Legends

Hi Brain, we feel this review is very unfair and does not represent our product or company.

We provide a 12 month warranty period on all our products which should be a reasonable amount of time for any issues to be identified and resolved.

It is extremely rare for us to have products that are faulty outside of this window. Our "Heavy Duty String Lights" product has a high ingress protection level of IP65 and is fully UKCA & CE certified. The customer return rate on this product is also extremely low at just 2.5% compared to the industry average of 5%-15%. It is also important to note that out of those returns the actual product defect rate on this specific product is less than 5%

As can be seen on multiple independent review platforms, Lighting Legends pride ourselves on providing high quality products alongside helpful and efficient customer service.

We would have to assume that on this occasion the lights have not been installed and maintained as per our product guidelines which has caused these issues to occur. You informed us of the issues once the products had exceeded their warranty period, and we did not have an accurate time as to when the issue first arose.

We would expect any product issues that occur to be reported within a reasonable time frame, which in this case unfortunately did not happen.

This has been fully resolved. We received your retuned lights and you have been refunded.

Regards

Clare @ Lighting Legends

Rated 5 out of 5 stars

Exceptional company

This company is absolutely exceptional. Their customer service is first class. Friendly, knowledgable and attentive caring staff. In this day and age where customer service has been found wanting, Lighting legends truly are a beacon of light and other companies should take note. This is how to do it and keep customers coming back!

October 1, 2022
Unprompted review
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Reply from Lighting Legends

Hi Imogen, thank you so much for the fantastic review! So glad to hear that you have been happy with the service you received from us. We really appreciate you taking the time to let us know your thoughts. Thank you once again for your order, Clare @ Lighting Legends

Rated 1 out of 5 stars

Poor quality

Bought them less than a year ago, was looking at adding extra set when checked the connection found it had disintegrated and had a funny smell so cleaned it up and the lights tripped so not usable.

October 3, 2022
Unprompted review
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Reply from Lighting Legends

Hi Andrew, We are very sorry to hear this. This is most unusual, as we have explained in the email we sent to you this morning. That this has been caused by water ingress into the end cap, as the fitting may have become loose over time. We have as you will have already read offered to fully replace these lights under the 12 month warranty. We have also offered advise on how to avoid this happening again with your new set. We are waiting for your reply to our email so we can fully resolve this to your satisfaction. Kind regards, Clare @ Lighting Legends

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Rated 5 out of 5 stars

Beautiful Lights + Fantastic Service

Exactly as ordered, very strong lights, look fantastic in the garden. Placed a couple of orders over the past year. Also, they went above and beyond after I explained I needed the last order urgently and was able to get delivery upgraded to next day. 10/10 would definitely recommend.

September 14, 2022
Unprompted review
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Reply from Lighting Legends

Hi Lee, thank you so much for the great review! We are so pleased to hear you are happy with the quality of our products and our fantastic customer service. Thank you once again for your order, Clare @ Lighting Legends

Rated 5 out of 5 stars

Amazing lights

Super fast delivery, my garden looks amazing had them put up today. I had purchased 2 15m warm lights and all bulbs worked.

September 11, 2022
Unprompted review
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Reply from Lighting Legends

Hi Abi, thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. So glad to hear you are happy with our service and quality of the lights. Thank you once again for your order, Clare @ Lighting Legends

Rated 5 out of 5 stars

Great products

Great products, service and price. Contact from Lighting Legends was excellent, by real people, quick and knowledgable. We are really pleased with the festoon lights and the WiFi switch is excellent and just what we wanted and couldn’t find from an electrical wholesaler yet these guys have them - brilliant.

September 2, 2022
Unprompted review
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Reply from Lighting Legends

Hi Steve, thank you so much for your fantastic review. So glad to hear the support team were on hand to help. We really appreciate you taking the time to let us know your thoughts, thank you once again for your order. Clare @ Lighting Legends

Rated 1 out of 5 stars

No order and no contact

Not sure what’s going on with this company. They don’t answer phones nor respond to emails. Ordered through them as they state express delivery, lots of reviews to say they deliver quickly although I now see these are at least a year old. As per review below, they say it’s been dispatched but the courier status has been showing as awaiting the package for at least three days now. Have emailed asking to cancel my order as clearly it’s not left them. Let’s see how that pans out.

September 1, 2022
Unprompted review
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Reply from Lighting Legends

Hi Dana, I can see you received this delivery within the 2-3 days delivery timescale we offer. Our apologies in the delay in replying to your initial email our support team have been extremely busy over the bank holiday period. As you received the order on time, we will be most grateful if you can update the review with some further feedback. Thanks Clare @ Lighting Legends

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Rated 5 out of 5 stars

Easy purchase

Easy purchase, reasonable price, speedy delivery

August 26, 2022
Unprompted review
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Reply from Lighting Legends

Hi thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. Thank you once again for your order, Clare @ Lighting Legends

Rated 5 out of 5 stars

Would recommend highly!

Placed an order for the heavy duty lights on Wednesday and they were delivered on the Saturday. Great service. Quality is second to none - this is my second set. Brilliant quality and very hard wearing. Would recommend them.

August 22, 2022
Unprompted review
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Reply from Lighting Legends

Hi thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. So glad to hear you are happy with our service and quality of the lights. Thank you once again for your order, Clare @ Lighting Legends

Rated 1 out of 5 stars

What a joke

Something’s not right. Waiting almost a month now. Stuff I order from Canada gets to the uk quicker.

August 5, 2022
Unprompted review
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Reply from Lighting Legends

Hi Mateusz. We are disappointed by this review. Our Customer service team have been in contact with you throughout and have explained the issues faced with your delivery. Whilst we do everything we can to ensure our orders are sent in a timely manor on occasion there can be issues within the delivery network itself and unfortunately this has happened with your order.

We have been working with you on this and we will resolve this fully to your satisfaction. Our apologies once again, Clare @ Lighting Legends

Rated 4 out of 5 stars

Ordered mine Wednesday arrived Saturday…

Ordered mine Wednesday arrived Saturday no issues with delivery but 2 bulbs dont work they seem to be very cheaply made and although well packed dont work
The lighting itself seams to be well made and look very nice hung along the fence

July 23, 2022
Unprompted review
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Reply from Lighting Legends

Hi Gary Thank you for your great feedback. Glad to hear your order arrived on time and you are pleased with the quality of the lights. We do sometimes get the odd rogue faulty bulbs being sent out, we are always happy to replace them should this happen. A member of our customer support team will arrange for 3 replacement bulbs to be sent out today. Thank you once again for your order, Clare @ Lighting Legends

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Rated 5 out of 5 stars

Hello after hearing good things about…

Hello after hearing good things about lighting legend I decided to purchase some mains powered garden lights and what a good decision that turned out to be . They were easy to install and are a lot brighter than any solar garden lights I have ever purchased . So after buying 15m I also bought another 15m and another 7m to finish the whole garden perimeter. I am very impressed with these lights and would recommend anybody else to go to lighting legends if you are after garden lighting

July 8, 2022
Unprompted review
Rated 5 out of 5 stars

Got my 10 mtr and 7mtr set today

Got my 10 mtr and 7mtr set today, they took slightly longer to arrive but guess this can happen I was kept upto date by Claire and I am highly delighted with the product, I may need another set just so there's more around my fence..

July 6, 2022
Unprompted review
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Reply from Lighting Legends

Hi Richard, thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. So glad to hear you are happy with our service and quality of the lights. Thank you once again for your order, Clare @ Lighting Legends

Rated 1 out of 5 stars

Con artists do NOT trust!

Con artists - avoid at all costs! As per some of the reviews below, I ordered some lights weeks ago and they never arrived. After multiple attempts chasing them for updates, and being told there are 'staffing' issues, my order has still not arrived. I asked for a refund, to which the response I received was that I need to send the item back for a refund - how is this possible when I haven't received it in the first place!!! This is a shady company do NOT order from them.

July 5, 2022
Unprompted review
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Reply from Lighting Legends

This review is totally inaccurate. We have had some logistical and staffing issues that have caused unavoidable delays and we sincerely apologies for this. As you have not identified yourself it is difficult to comment. However we would only ask you to return the lights for a refund if you had received them. Please email our support team with the details of your order and we will happily resolve this to your satisfaction.

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