Lighting Legends Reviews 254

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their durability and superior performance compared to alternatives. The ordering process is described as easy and efficient, complemented by super-fast delivery and secure packaging. People also appreciate the wide range of options available, including connectable sets and extension cables, which allow for customization to fit any outdoor space. Consumers consistently highlight the exceptional customer service, noting quick, helpful, and detailed responses to inquiries. The team's dedication to resolving issues, even going above and beyond to locate missing parcels or address concerns with products, is frequently mentioned. The positive experiences extend to after-sales support, with customers appreciating the company's willingness to provide advice, replacements, and solutions to any problems encountered.

Based on these reviews

Rated 5 out of 5 stars

Fantastic lights fantastic customer service. Bought 30m of elite festoon lights with remote controller. Really bright and dimmable. Thick solid cables. Really well built, not your cheap style. All in... See more

Rated 5 out of 5 stars

We first noticed lightning legends on Facebook. Loved the look and colour of the lights. We’ve now got 3 sets and they have totally transformed the look of the garden. So easy to install and fantasti... See more

Rated 5 out of 5 stars

The post sale service, website and quality of product were and are top class. One of the best companies I have had the please to deal with. Ciera was responsive, knowledgeable and v v helpful. I would... See more

Rated 5 out of 5 stars

I would recommend lighting legends to anyone thinking of purchasing there lights. Yodel delivery lost my package, and I tried contacting lighting legends with no joy. But after 3 attempts, a perso... See more

Rated 5 out of 5 stars

We purchased the outdoor festoon lighting, and love them for our pergola! They're really high quality, and have lots of options of length for both the lights and the plug extension, which meant we c... See more

Rated 5 out of 5 stars

Good response from queries about products and the quality and reliability of the products have been great ! When I wanted to extend one of my much older strings it turned out the new ones have a diffe... See more

Rated 5 out of 5 stars

Firstly ignore the negative comments. Lighting Legends are exactly what the name suggests LEGENDS. Quality products first class communication and swift delivery. The lights I ordered have tran... See more

Rated 3 out of 5 stars

The out door lighting set is a good quality. I'm giving a 3 star review due to customer service. After I bought the lights it became apparent that I would need a additional capping screw to make the l... See more

Rated 4 out of 5 stars

High team. I have now purchased 4 sets of Super elite festoon warm white lights at various lengths. Every time service and delivery have been excellent. The lights are of excellent quality and... See more

Rated 5 out of 5 stars

I bought some lights through B&Q but was sent a similar but slightly different product. Dealing directly with Lighting Legends to get this rectified was easy. Their customer service was excellent and... See more

Rated 5 out of 5 stars

I rate this company most highly. I have bought festoon lighting from them on several occasions since 2020, different lengths of cable with extension leads as well as both warm white & multi coloured... See more

Rated 5 out of 5 stars

Well look. I have messed around with other companies and ordered lighting strings which looked good on the advert.. but were actually awful.. along with the aftermarket bulb replacements w... See more

Rated 5 out of 5 stars

First class service from Lighting Legends as always. Excellent quality lights, the heavy duty string lights plus the remote control unit. Look brilliant.

Rated 4 out of 5 stars

Delivery is quick and the items are very well packed. The lighting strings are good robust well made pieces of equipment. The one issue I have is: The lengths are fixed, it is good that strin... See more

Rated 5 out of 5 stars

I knew I wanted lights in my back garden, but I didn't know exactly the look I wanted, how I'd mount them, the exact length and a few other things. After speaking with the customer service people a... See more

Rated 3 out of 5 stars

Bought the festoon string lights last year. I've had good use of the them and enjoyed the warm white lights outside in my garden. Unfortunately the lights kept tripping my electrics and an electrician... See more

Company replied

Rated 5 out of 5 stars

The modular products are well designed and perfect for what we needed to give our garden a lift. Everything was packaged nicely, explained well and delivered promptly. Really good experience!

Rated 5 out of 5 stars

Very easy to order and delivered within a couple of days. Easy to install and hooked up to my Hive so I can switch them on when I want to.

Rated 5 out of 5 stars

Great customer service. Ive had the Outdoor Elite Festoon Waterproof Heavy Duty lights for almost 3 years now and not a single one has ever gone. Great quality lights. My son has just smashed two with... See more

Rated 5 out of 5 stars

I had such a great experience with Lighting Legends, from easy ordering, to quick responses to my queries and topped off with fast delivery. I would highly recommend. Really excited for spring now to... See more

Rated 5 out of 5 stars

My order of elite festoon lights was delivered promptly, well packaged and are of excellent quality. I supplemented the order with a remote control. A small issue with the remote module was discussed... See more

Rated 5 out of 5 stars

Purchased 2 sets of outdoor lights ... the quality is fantastic, and so much better than the previous sets I've bought of Amazon. The products are also backed up by a great customer service team ... t... See more

Rated 5 out of 5 stars

The ordering and delivery service was so easy and efficient. Delivery was super quick and items were well packaged ( I ordered 2 x 15m sets to get the length required. Very impressed with the quality... See more

Company replied

Rated 5 out of 5 stars

Had a great experience from beginning, kept me uo to date with delivery information. fast delivery and quality product. lights look great in my garden and around my hot tub

Rated 5 out of 5 stars

Yodel lost my garden lights. I got in touch with lighting legends who were extremely helpful and kept me updated whilst they got in touch with yodel. Who had infact lost my lights. They resent my lig... See more

Rated 4 out of 5 stars

Having used Lighting Legends products over the last few years whilst upgrading my garden set up I recently had a fault with one of their festoon light products, Despite being out of the guarantee pe... See more

Rated 5 out of 5 stars

Great quality product. Easy to use website for initial purchase, which also suggests relevant accessories and allows you to easily update your order (even once the initial payment has been... See more

Rated 5 out of 5 stars

After a recent garden makeover we were looking to add some lighting to finish it off. Tired of years of frequently replacing solar lights and having minimal or no light in the winter, we decided to lo... See more

Rated 5 out of 5 stars

Excellent experience all around. Lights are good quality, easy to set up and work well. Quick delivery too, on both of my orders.

Rated 5 out of 5 stars

We really do like our elite 30m lighting they are really well made and the part you can buy to dim the lighting is awesome we are really pleased with the delivery and everything from start to finish.... See more

Rated 5 out of 5 stars

My third purchase and I'm still impressed with the quality and service. Speedy delivery and well made lighting. Keep up the good work

Rated 5 out of 5 stars

Fantastic set of lights , large bulbs with a lovely glow ,easy to attach to garden fence , quick delivery . Customer services contact due to sizing and query of extra set and they were fantastic, quic... See more

Rated 5 out of 5 stars

These lights are great quality and give a great feel to my garden, fantastic service and delivery. I would definitely bye again form lighting legends.

Rated 5 out of 5 stars

I ordered the Festoon lights not sure how things would work but I have to say they were dispatched quickly, delivered safely and having installed them have been delighted with the product and the look... See more

Rated 5 out of 5 stars

I had an outstanding experience with Ciera from the customer service team. From start to finish, she was professional, courteous, and incredibly helpful. She went above and beyond to locate my missing... See more

Rated 5 out of 5 stars

Great service along with superb product from lighting legends, very happy with addition to our outdoor space.

Rated 5 out of 5 stars

Great product along with excellent after sales support. Even 2 years after first purchase. Will def be using again.

Rated 5 out of 5 stars

Really love these elite 30m lighting they are so well made Really good delivery service and the dimmer for the lighting is a game changer so call being able to set the lights mood when ever you want d... See more

Rated 5 out of 5 stars

Excellent product, superb value for money and exceptional delivery time. Couldn’t ask for more!!

Company replied

Rated 5 out of 5 stars

The warm lights I ordered are great so I ordered some multi coloured bulbs and they are great as well

Rated 5 out of 5 stars

Love the lights, superb quality which is why I ordered more. The garden looks great at night when we turn them on.Many thanks.

Rated 5 out of 5 stars

I searched for some fairy lights and wanted some quality because used solar lights before and they don’t last. Found lighting legends, website looked great, lights looked great so ordered 6 sets as wa... See more

Rated 5 out of 5 stars

"Massive thanks for the incredible service after I gave my garden lights a close shave with the hedge trimmer — who knew landscaping could be so dramatic? Ciera was absolutely amazing with her promp... See more

Rated 5 out of 5 stars

I have bought a few items over the years and always been really pleased. In a recent purchase I ordered the wrong size. I contacted the team and what a great Service. Adam was on the case and ensured... See more

Rated 5 out of 5 stars

The customer service I have received from Lighting Legends is first class. They take feedback on their products, (positive and negative), very seriously and look to continually improve on the quality... See more

Rated 5 out of 5 stars

We bought our lights in August 2024, and in July 2025 we noticed a visible pool of water inside one of the bulbs. On contacting Lighting Legends, they quickly responded and advised us to check that th... See more

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Company details

  1. Lighting Store

Written by the company

We are on a mission to inspire people to transform their outdoor spaces and brighten up their gardens with our fantastic range of high quality lighting.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

254 reviews

5-star
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1-star

Replied to 20% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

The customer service I have received…

The customer service I have received from Lighting Legends is first class. They take feedback on their products, (positive and negative), very seriously and look to continually improve on the quality of products supplied. I have recently received some of their improved quality flame torch lights, which are stunning and light up night after night even after a cloudy day. I cannot recommend Lighting Legends highly enough.

June 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Designed for year round use IP65 - NO!

Clearly you have an issue here with your production - specifically the bulb units, which allow ingress of water. Sold as being year-round waterproof IP65 rated. They are not. Returned to Amazon for a refund. Luckily they failed in only 6 months. Will avoid in future.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Ive had the Outdoor Elite Festoon Waterproof Heavy Duty lights for almost 3 years now and not a single one has ever gone. Great quality lights. My son has just smashed two with his football so ive just been back on site to buy a set of replacement bulbs. So easy to change. Quick delivery, would highly recommend.

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic set of lights

Fantastic set of lights , large bulbs with a lovely glow ,easy to attach to garden fence , quick delivery . Customer services contact due to sizing and query of extra set and they were fantastic, quick responses with all the information I needed , would highly recommend this company and the product

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I had an outstanding experience with Ciera from the customer service team. From start to finish, she was professional, courteous, and incredibly helpful. She went above and beyond to locate my missing parcel, I felt completely supported throughout the process. It’s rare to come across such genuine dedication and efficiency. Truly a 5-star experience — thank you for setting the gold standard in customer service!

April 14, 2025
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Rated 5 out of 5 stars

Great outdoor lights!

Purchased 2 sets of outdoor lights ... the quality is fantastic, and so much better than the previous sets I've bought of Amazon. The products are also backed up by a great customer service team ... the service I received from Ciera was first rate.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality product

Great quality product.

Easy to use website for initial purchase, which also suggests relevant accessories and allows you to easily update your order (even once the initial payment has been processed).

Items were dispatched within an hour or so and delivered the following day.

So swift was the service, that I actually thought that they’d forgotten the accessories I’d added on - so I emailed customer service. Within 20minutes of receiving my query, I received a very personable and helpful response. It turns out that they are so organised that they’d packed ALL of the items into a single box, for easier delivery.

Excellent product, delivery and customer service.

Highly recommend.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Well look.

I have messed around with other companies and ordered lighting strings which looked good on the advert.. but were actually awful.. along with the aftermarket bulb replacements which were all half dead when they arrived..
The whole rig eventually failed, and we were about done with garden lights..

Until I can across this company and their lights.

Totally amazing.. lit up the garden instantly.. really high quality and made so well.

From purchase to delivery to setting up.. faultless.. there is a good reason they have amazing reviews!!!

Fantastic all the way ❤️💯

March 5, 2025
Unprompted review
Rated 4 out of 5 stars

Festoon Lights

Having used Lighting Legends products over the last few years whilst upgrading my garden set up I recently had a fault with one of their festoon light products,
Despite being out of the guarantee period Ciera was extremely helpful and offered detailed advice and discount off replacement products.

February 28, 2025
Unprompted review
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Rated 5 out of 5 stars

I rate this company most highly

I rate this company most highly. I have bought festoon lighting from them on several occasions since 2020, different lengths of cable with extension leads as well as both warm white & multi coloured bulbs. Not only is the product excellent, it is truly waterproof, easy to install, delivery is fast & prices are competitive! What more can one ask?! Customer service? .... second to none! Their response to enquiries is prompt and very helpful.

February 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic quality lighting

Fantastic quality lighting and excellent customer service! The products are durable, easy to install, and make a huge difference. Highly recommend!

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I had such a great experience with Lighting Legends, from easy ordering, to quick responses to my queries and topped off with fast delivery. I would highly recommend. Really excited for spring now to enjoy our new lights properly!!

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

Waterproof heavy duty festoon lights

Purchased heavy duty festoon lights, with IP65 waterproof rating. Like some others who have posted here have experienced, ours failed due to water ingress in less than 2 years. If you are outside of the 12 month warranty period, don’t waste your time trying exercise your consumer rights on faulty goods. They will give you fairly cut and paste responses telling you it couldn’t possibly be an issue with their product and it is your fault for not maintaining them properly, or that water ingress on waterproof lights should be considered as normal wear and tear. It’s a shame dishonest traders like this still exist. Save yourself the hassle and buy cheaper ones elsewhere with Amazon or the like - if there’s an issue you’ll at least be covered!

January 24, 2025
Unprompted review
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Reply from Lighting Legends

Hi Will, Sorry to hear about your experience. We understand how frustrating this must be. As the lights were outside the 12-month warranty period, we’re unable to offer a replacement, but we do appreciate your feedback.

We take product quality and customer satisfaction very seriously, and our products are designed to be durable and reliable. As the lights functioned as intended for a significant period, they met the expected standards at the time of purchase and installation. While we regret any inconvenience caused, we encourage regular maintenance to help prolong the lifespan of outdoor lighting.

Thanks Jon, Management.

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Rated 5 out of 5 stars

Festoon …

I really can't fault these guys,I emailed for advise,got straight back to me with the answers I needed,placed my order,it arrived on time and undamaged,most of all we love the lights and wow what a difference,I'd give 6 stars if it was possible,thanks again guys, Mr A

August 1, 2024
Unprompted review
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Reply from Lighting Legends

Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with us, from the advice you received to the timely delivery of your order. It's wonderful to know that you're enjoying your new lights and that they’ve made such a difference in your space.

Your kind words really mean a lot to us, and we're especially grateful for your mention of our customer service—it's something we take great pride in. If you ever need anything else in the future, don't hesitate to reach out.

Thanks again for your support, and we look forward to serving you again!

Rated 1 out of 5 stars

Awful company

Awful company. Returned an item and they refused to refund despite my circumstances. Take your business elsewhere - there are far better and cheaper companies out there who don’t offer such shoddy customer service

August 13, 2024
Unprompted review
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Reply from Lighting Legends

Thank you for sharing your feedback with us. We understand that returning items can sometimes be challenging, especially when personal circumstances are difficult. However, our records indicate that your return request was made well beyond our 30-day return policy, which is clearly outlined at the time of purchase.

We strive to apply our policies fairly to all customers to ensure consistency and transparency, and we apologise that you feel dissatisfied on this occasion. If there is anything else we can assist you with, please do not hesitate to contact us directly at support@lightinglegends.com

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