AJP

My third purchase and I'm still impressed with the quality and service. Speedy delivery and well made lighting. Keep up the good work

Trying to buy a vacuum cleaner using Creation proved very difficult when the WiFi in you Fosse Park store is so poor and intermittent. 20 mins trying to get a connection.

Non arrival of coach with no communication after being told it was an hour late. I waited two hours then even staff could not access this coach on tracker systems. Family concerned about me (at 73 years old) could find no information and no calls were being answered. It seemed all communication closed after 8pm. I gave up and sought accommodation and a family member had to come and collect me tge following day as I couldnt trust the coach the next day. Awaiting a response about compensation after my complaint.

Fast service, lovely biscuit

Whole process from start to end was seamless. Items arrived early morning , Andrei, the engineer arrived on time and worked efficently and cleanly fitting the new boiler. He explained what he was doing and where there were options talked us through what these were. The only issue was getting the Hive system working and a call to Hive while the engineer was there sorted the issue

The whole process from beginning to end was trouble free. From the Homeserve claim when our boiler could not be repaired to the final cleaning up after the job had been completed it worked extremely well. Fast service and appointment times worked well. Engineers and parts arrived around 7am. The engineer, Andrei, was excellent and worked until late afternoon finishing the job. Each stage he explained what was being done. We had problems with the HIVE app but a quick call (10 min wait) to HIVE got the problem sorted. Will definitely recommend

On time. Good comms

Plumber arrived on time and phoned before arrival. Repaired tap and thankfully had parts in van. Friendly And efficent visit

Excellent response from the recipient but she says the biscuit is too nice to eat!!!!

I bought my 522 in Jan. since then the camera has frozen 3 times and the the only way to get it working again is to do a factory reset. I’m using a nextbase SD card. The camera has now locked up totally while trying to update Firmware. Called the helpline - answered in 1 min and the lady, I think Joanne, was very patient with me to solve the problem. Take out SD card and restart with unit attached to power supply. Excellent support. Thank you

Doesn’t solve the problem and maybe you need to remove the word High Speed instead of misleading the public

It took over 4 days to get a response having started a chat. This method of communication only works if you get through gi domeone straight away. I'm not sitting at a computer screen for 4 days waiting for a contact.

Fast service. Wish we didn't have to take vehicles to a workshop because of recalibration of sensors and cameras. Friendly staff

Haven't tasted the product yet as it's a gift bit service and speed of delivery excellent

Didn't ring to say they were on the way. Rang when they were outside the house which was a waste of time. Repair done efficently

Excellent speedy service when we had no hot water or heating

Used the recommended trader and was very impressed