Bec Lee

I collected my desk in store on 26 August. At the start of assembly, it became clear that the desktop was damaged. On calling customer care I was assured by your that a replacement desktop would be delivered Tuesday.

However, this did not happen. I contacted IKEA on three further occasions and was told each time that the new desktop would be arranged, but no delivery was made.

On my most recent call, on 3 September, I was informed that IKEA would not be able to replace the desktop, and instead I would have to dismantle the desk myself, return it, and wait for a full replacement.

This is not what was promised to me during my previous three customer support calls. Each time, I was assured that the missing desktop would be delivered and installed, not that I would have to dismantle the desk and start the process again.

The entire experience has been extremely frustrating. Customer service has been time-consuming and unhelpful, with calls lasting over 20 minutes each time. On one occasion, I was transferred to another department, only to be disconnected and forced to start again.

I would like IKEA to urgently resolve this matter by honouring the original commitment: delivering the damaged desktop without requiring me to dismantle the existing structure.

I’m very disappointed with my recent experience at SpaceNK. I purchased 6 x 150ml Ultra Violette sunscreen, only to discover they expired over a year ago — the expiry date clearly states May 2024.

This is not just poor service, it’s potentially dangerous. My family has a history of skin cancer, and I bought this sunscreen specifically to protect myself and my two young children on an upcoming holiday. Using an expired sunscreen puts us at risk, as its effectiveness can’t be guaranteed.

At no point during the purchase was I informed that the product was past its expiry date — and I suspect the reduced price was due to it being out of date, but without any transparency.

What’s even more concerning is that SpaceNK are still selling the same product on their website, despite having refunded me rather than sending a replacement with in‑date stock. This suggests they are continuing to sell expired sunscreen to other unsuspecting customers, which is unacceptable.

Selling expired products not only undermines trust in a retailer that positions itself as a premium beauty destination, but also raises serious questions about their stock management and respect for customer safety.

Customers deserve better than this.

We bought our lights in August 2024, and in July 2025 we noticed a visible pool of water inside one of the bulbs. On contacting Lighting Legends, they quickly responded and advised us to check that the bulbs were securely tightened. They also sent us two replacement bulbs straight away. Very happy with the speed of their response and the outcome – great customer service!

Bought the RDX T1 Black Shin Instep Guards on 2 Feb 2025 and with only light use the strap stitching has come loose rendering the shin guards useless.

I emailed RDX and while I appreciate their swift response I do not think it is appropriate:
"While we are unable to offer a replacement or repair under warranty at this time, we would be happy to assist you with a goodwill gesture. Should you wish to place a new order, we would be glad to include a complimentary gift item as a token of appreciation."
This is a product designed for physical use and shows clear signs of fault, after only light use and within a few months of purchase. It’s especially frustrating given the item is now unusable due to a stitching failure, which is clearly a manufacturing fault rather than wear and tear.

EDIT - After writing this review we did receive a replacement.

Craig Hodson did a fantastic job repairing two alloy wheels. We were a bit unsure at first about using a company that came to the house to do the work, especially since we've always taken the car to a garage. But he did an amazing job and we wouldn’t hesitate to use him again. He’s a thoroughly nice chap, arrived on time, and clearly takes great pride in his work.

We are now 6 months out of our 2-year warranty period with David Wilson Homes, and unfortunately, our experience has been disappointing and frustrating.

For two years, we were repeatedly assured that the turf in our garden would be replaced due to it being laid poorly, then repeatedly dug up - we have no idea why and nor do David Wilson. Despite chasing and being told it was on the list to be done, it never was. Now, after all this time and empty promises, they are requesting "evidence" as to why we expect it to be replaced — even though this has been a long-standing, acknowledged issue throughout our warranty period.

We’ve also discovered two cracked roof tiles, one of which is completely split and was precariously balanced in the gutter. This presents a safety concern as well as a structural issue. Again, no action.

To add to the frustration, our front door has broken — again. This same door was already replaced by David Wilson just a year ago. Now, it’s completely unusable. Their standard response: "You're out of warranty." This is incredibly disappointing considering the door was replaced recently, not as part of the original build.

We were drawn to David Wilson because of their marketing around quality and care. Sadly, our experience has not reflected this. We understand warranties have timelines, but when problems are clearly ongoing and previously acknowledged — some even unresolved during the warranty period — we would expect a higher standard of customer service and responsibility.

We hope this review encourages others to document everything in writing and be persistent. And we hope David Wilson reconsiders their approach to aftercare, especially for issues that were never properly resolved during the warranty window.

I am really disappointed with this order. The item I received looks quite different from the photos shown on the Wayfair website — both in style and finish. It also arrived badly damaged, likely due to extremely poor packaging. There was very little protection in the box, which is unacceptable for a piece of furniture.

To make matters worse, I contacted customer support immediately and have been on hold for over an hour and a half with no response. It’s incredibly frustrating, especially when you’re trying to resolve a clear issue.

This has been a really disappointing experience overall, and unfortunately, I can’t recommend this product or the service I’ve received so far.

I ordered our regular dog food - as we have done for years from Pets at Home, and it has changed significantly. I spent an age on the online chat, sending photos of the old food versus the new food. Sent the batch numbers etc. I was told that the order replacement would be sent out to be received in 3 - 5 days. Today is day 6 and no food. I explained in the chat that we only had a couple of days left of the food. Now we have run out. It is impossible to speak to anyone at Pets at Home. I cannot face the inordinate amount of time on the online chat again. If the online chat is the only form of communication, at least make sure you give customers the correct information. Super frustrating.

I would like to express my sincere appreciation for Zara at Prestons Wilmslow. Her professionalism, patience & genuine care stood out from our very first visit.

Zara always goes above & beyond to ensure everything is perfect. She is hugely knowledgeable & always delivers outstanding service. We cannot recommend Zara highly enough.

I travelled to the store at the Trafford Centre as I have 2 bracelets that both slip on the chains. I explained the bracelets were both gifts - as I was asked for proof of purchase. One is a number of years old and the other is only 18 months old. I was not expecting for the old bracelet to be fixed free of charge. And indeed it’s logical that without proof of purchase that the other bracelet would be chargeable too despite being so new… Although it’s faulty. So I asked how much it would cost to get them repaired. One is engraved with symbols chosen by my son and the other gifted by someone no longer here. So they are sentimental and I really want to be able to wear them. I was told that under no circumstances could the bracelets be repaired without proof of purchase, despite my offer to pay for the repairs. So disappointed and upset that they are refusing to repair these bracelets.

Having made a tonne of claims for our dog, PetPlan have always paid out very quickly. I called PetPlan today regarding an existing claim and the chap I spoke with on the phone was not only very helpful, but he was genuinely concerned about the health of our dog. When I shared that she’s doing much better, his heartfelt response was truly touching. Having only ever dealt with PetPlan online, this level of genuine care was unexpected but hugely appreciated.

I have struggled with the customer service element of Porsche Wilmslow. Bought a Taycan in April 2024, the car has been back on a number of occasions for various issues. One issue we reported after taking the car was the passenger window. On occasion the window is very slow to operate and makes a loud screeching sound. 6 months later we still have the issue. On speaking to Porsche, they have never even looked at this issue. We were told it is due to the fault being intermittent and they have never seen the window operate in that manner. So I videoed the issue and on recently attending the garage for a different issue, I showed the video to the service rep. I was told that the car would get booked in, it would take 3 days and the intricacies of the fix were explained. To clarify, the video is of the passenger window squeaking loudly and moving very slowly whilst the car is being driven. Below is the response I have now had from the service manager, who totally disregards the issue with clearly no intent on fixing this. (And if he watched the video it is beyond clear that the car is being driven, it was on a dual carriage way at the time).
"The door windows operate at a much slower speed on Porsche Taycan's when the ignition is switched 'off'. I have compared this operation on another Porsche Taycan of the same model year and can confirm that this is a normal operating condition."
In between all of this, the only reason I even got a response from Porsche Wilmslow at all is due to the fact I emailed Krishan Bodhani directly. I become fed up of no return calls from Wilmslow. I also spoke to the central customer care team and they did not respond either.
No words. I feel embarrassed for Porsche that this their standard of customer service.

I had to use Vets Now as we had an out of hours emergency. Waited over an hour to be seen after our dog had a seizure. No tests done, only a consultation and the cost was £345. A £25 administration fee was mentioned, but I advised the vet that I did not want to pay this as I will make the claim on my insurance myself. I did not realise that the £345 included the £25 fee until my claim was settled by my insurance company who deducted my settlement by £25 owing to the administration fee. I have queried the admin fee with Vets Now who advised "the fee was introduced to reflect the professional declaration made by the vet that the treatment was appropriate and has been charged correctly". This is just a blatant money making scheme for Vets Now to exploit pet owners in their most vulnerable moments. So we are paying £25 for the vet to confirm they charged the right price.

We've now been living in our David Wilson home for nearly two years, and unfortunately, our experience has been far from satisfactory. Despite starting with an extensive snagging list of 176 faults, David Wilson Homes has been incredibly slow in addressing these issues. As we approach two years in the house, we still have several unresolved problems.

Our outstanding issues include a faulty tap that has been reported months ago but remains unfixed, an immersion overflow that continually leaks, and a front garden that is still dug up and unfinished. Dealing with David Wilson Homes has been nothing short of frustrating, with their high staff turnover meaning we are constantly dealing with new people and essentially starting the process over again each time.

The faulty tap, in particular, has been a point of contention. Despite multiple failed appointments and numerous complaints, it still hasn't been repaired. This speaks volumes about the lack of reliability and poor communication we've encountered.

Moreover, we've learned that there’s a known issue with the doors used on our estate, affecting many of our neighbours. Our front door has already been replaced once, but we’ve had to endure several subsequent visits for repairs. The quality and workmanship do not align with the "Award-Winning Quality You Can Trust" that David Wilson Homes claims to provide.

Overall, our experience has been deeply disappointing. We expected much better from a company of this reputation, but the slow response times, unresolved issues, and poor customer service have left us regretting our decision to purchase from David Wilson Homes.

I have had to post this again as DWH requested my original review was removed:
"Unfortunately, they believe that your review includes content which goes against Trustpilot's guidelines."
I have stated exactly what happened to us in this instance, and indeed we have still not got a resolve to the electrics or the other outstanding issues including the front door not opening, the lawn being replaced and the plugs in the bedroom.

ORIGINAL REVIEW:
We have live wires in the hall, discovered when my husband got an electric shock. Called the out of hours number and told an electrician would be out to us. An electrician did call and told us he would be arriving in a couple of hours. Shortly after this was cancelled and we were told to call the out of hours again, which we duly did. Over the course of the day we called 7 times to chase up when an electrician would be arriving as we had not had a call from anyone. One of those calls I was kept on hold for over 25 minutes it was extremely frustrating and time consuming. We kept being promised someone would be out to us that day. We waited in all day and no-one came. I requested to speak with a manager but was told they were all too busy.
So The following day 8 am, called David Wilson again and again we are told someone will be with us today. 9 am I call back as I am keen to get this sorted and have not heard anything. I am having a hard time with the concept of having live wires in the hall that my husband has already had a horrible shock from. At 9am I spoke with M in the out of hours customer care team. She is the rudest customer care person I have ever spoken to. She was clearly annoyed I had called back (she took my 8am call) and she did not listen, kept speaking over me and absolutely no regard for the situation. I ended up losing my temper with her, which in retrospect was exactly what her intention was. I ended up hanging up the call and phoning back. The chap I spoke with was exactly what you would expect from a customer care department - he listened and was understanding. He put me on hold whilst he spoke to the deployment team and came back within a few minutes to explain an electrician would be with us within the hour.
I will be raising an official complaint with DWH in business hours as this weekend has been a horrendous experience, not only horrific that my husband was electrocuted, but the process of dealing with DWH has been truly awful. I hope no-one else finds themselves in this situation. If the call centre were honest from the get go, in that they cannot get an electrician to come out, then we would have found our own electrician to come. We are now trying to find an electrician on a Sunday and having no luck.
EDIT: We called back at 10am as we have not heard anything, to be told that they have put the job out to 3 electricians who have all rejected the job but they will find an electrician within the next hour.
We called back at 11.45 as still not heard. They’ve found an electrician and they’ll call to arrange a time. Explained we have gone out as I don’t want to be in the house with live wires.
2.40pm. We called again as not heard anything. The chap I spoke to said someone was due to be at the house at 1.30pm. I explained we are out and have been waiting for a call. Put on hold and then call disconnected. No-one called us back.
4.15pm. Electrician called. He advised he has jobs do to but will be with us today.
The electrician did arrive and made safe the live wires. Now the downstairs wc & living room lights do not work.
On 6 May at 1.30pm Another electrician arrived - he simply took photos.

We recently bought a car from Arnold Clark and while we are pleased with the vehicle, the overall experience was marred by several frustrations.

First and foremost, the communication throughout the buying process was severely lacking. We often found ourselves in the dark about the status of our purchase and there were multiple instances where we were given incorrect information, further compounding our frustration. The preparation of the car took much longer than initially anticipated. While delays can happen and we were prepared to be patient, the lack of updates and clear communication made the wait frustrating.

While we are happy with our car, the journey to get there was far more challenging than it needed to be.

We have live wires in the hall, discovered when my husband got an electric shock. Called the out of hours number and told an electrician would be out to us. An electrician did call and told us he would be arriving in a couple of hours. Shortly after this was cancelled and we were told to call the out of hours again, which we duly did. Over the course of the day we called 7 times to chase up when an electrician would be arriving as we had not had a call from anyone. One of those calls I was kept on hold for over 25 minutes it was extremely frustrating and time consuming. We kept being promised someone would be out to us that day. We waited in all day and no-one came. I requested to speak with a manager but was told they were all too busy.
So The following day 8 am, called David Wilson again and again we are told someone will be with us today. 9 am I call back as I am keen to get this sorted and have not heard anything. I am having a hard time with the concept of having live wires in the hall that my husband has already had a horrible shock from. At 9am I spoke with Mariam in the out of hours customer care team. She is the rudest customer care person I have ever spoken to. She was clearly annoyed I had called back (she took my 8am call) and she did not listen, kept speaking over me and absolutely no regard for the situation. I ended up losing my temper with her, which in retrospect was exactly what her intention was. I ended up hanging up the call and phoning back. The chap I spoke with was exactly what you would expect from a customer care department - he listened and was understanding. He put me on hold whilst he spoke to the deployment team and came back within a few minutes to explain an electrician would be with us within the hour.
I will be raising an official complaint with DWH in business hours as this weekend has been a horrendous experience, not only horrific that my husband was electrocuted, but the process of dealing with DWH has been truly awful. I hope no-one else finds themselves in this situation. If the call centre were honest from the get go, in that they cannot get an electrician to come out, then we would have found our own electrician to come. We are now trying to find an electrician on a Sunday and having no luck.
EDIT: We called back at 10am as we have not heard anything, to be told that they have put the job out to 3 electricians who have all rejected the job but they will find an electrician within the next hour.
We called back at 11.45 as still not heard. They’ve found an electrician and they’ll call to arrange a time. Explained we have gone out as I don’t want to be in the house with live wires.
2.40pm. We called again as not heard anything. The chap I spoke to said someone was due to be at the house at 1.30pm. I explained we are out and have been waiting for a call. Put on hold and then call disconnected. No-one called us back.
4.15pm. Electrician called. He advised he has jobs do to but will be with us today.
The electrician did arrive and made safe the live wires. Now the downstairs wc & living room lights do not work.
On 6 May at 1.30pm Another electrician arrived - he simply took photos.

From the first conversation with Ahmed, the online chat in between, to Danny Mc coming out, everyone we have spoken to at Quooker has exceeded our expectations. We will most definitely buy Quooker again and highly recommend.

Added charges on my account without authorisation. Took 3 separate occasions to get the refund. Very frustrating.

Bought a Bosch washing macine from AO with the offer of "claim 6 months supply of persil liquid". It is a waste of time. Liquid persil arrived loose in a box, so the bottle had smashed. Opened a complete mess. Emailed to advise and weeks later have heard nothing.
Edit: this is a purchase from AO. I have provided my order number. Having received a notification that AO say this review is not relevant- it most certainly is. The offer was provided by AO on purchasing a machine from them.