Near fire. I wish I could post a video on here of…
I wish I could post a video on here of the electrical fault that would of ended in a garden fire had my electrician boyfriend not heard a hiss, saw the sparks and was able to stop it from turning into a massive, dangerous problem. Apparently I was given an aftercare form with my lights. (Who knew lights needed aftercare!) I was offered a discount on my next purchase. No accountability on lighting legends side. Apparently the consumer has the responsibility to check there’s no faults with the plug in lights. We managed to avoid an actual fire. I’m writing this so no one leaves theses lights on and unattended.
Reply from Lighting Legends
We are disappointed to see this review and we are sorry the lights you purchased from us in 2022, have not lived up to your expectations on this occasion.
We would have to assume that on this occasion the lights have not been installed and maintained as per our product guidelines. The lights as with any electrical device do require some level of maintenance and we do recommend checking the lights over periodically to check for any signs of damage or wear and tear, so they can operate safely.
We provide a 12 month warranty period on all our products which should be a reasonable amount of time for any issues to be identified and resolved. It is extremely rare for us to have products that are faulty outside of this window. Our "Heavy Duty String Lights" product has a high ingress protection level of IP65 and is fully UKCA & CE certified. The customer return rate on this product is also extremely low at just 2.5% compared to the industry average of 5%-15%. It is also important to note that out of those returns the actual product defect rate on this specific product is less than 5%
As can be seen on multiple independent review platforms, Lighting Legends pride ourselves on providing high quality products alongside helpful and efficient customer service.
Kind regards Clare @ Lighting Legends