Can't make a review on product, since I never received it. After 3 and a half weeks product had still not shipped. I will give them credit as far as them responding to emails, and promptly canceling o... See more
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Review summary
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Company details
Written by the company
We are a London-based fashion brand specialising in contemporary clothing tailored for individuals with an active lifestyle. At Legend, our design philosophy revolves around three key elements: being fashion-forward, offering an impeccable fit enhancing the musculature shape, and providing unparalleled comfort that makes you reluctant to part with our garments.
Contact info
Cairnfield Avenue, NW27PJ, London, United Kingdom
- support@legendlondon.co
- www.legendlondon.co
Replied to 72% of negative reviews
Typically replies within 1 week
Needs work on shipping issues
Can't make a review on product, since I never received it. After 3 and a half weeks product had still not shipped. I will give them credit as far as them responding to emails, and promptly canceling order and issuing refund.
Scam
Review for London Legend
Absolutely fraudulent and untrustworthy! This is my second attempt to return multiple items to London Legend. The first attempt ended with the items being sent back to me, and after they provided a new return address, the items have finally been delivered. However, despite confirmation of delivery from Royal Mail track and trace since Tuesday, I still have not received any confirmation or refund for the £244 outstanding. Attempts to contact them have been completely ignored. This retailer is a scam, and I strongly advise everyone to steer clear.
Avoid this company at all cost
Avoid this company at all cost. Ther a shower of shit. I have placed 2 orders. 1st order never received after 3 weeks. Asked for a refund, I got one 3 weeks later. I thought maybe it's just a 1 off, I placed another order. Same again. Customer service is dreadful. No response. Stay well clear!!
This is clearly a scam
I placed an order and paid. I got a tracking number, but when trying to track it, Royal mail show that they are still waiting for it. After multiple unsuccessful attempts to contact the Legend London I have given up. This is clearly a scam.
This company has gave me the run about…
This company has gave me the run about ever since I tried to rectify my order multiple times before the order was processed they still proceeded to send me the wrong size so I inconveniently had to return them now they are saying i have to wait two weeks for my return to be processed by then it would of been 5 weeks since i originally placed my order your customer service i absolutely crap it's like speaking to a brick wall
customer service was top drawer
Extremely let down by Legend London’s…
Extremely let down by Legend London’s linen set
I purchased the sand-coloured linen outfit and wore it just once while on holiday. After washing it on a cold cycle — exactly as instructed — the entire set shrank dramatically. The trousers are now noticeably shorter, and the shirt no longer fits at all.
For the price point, this level of quality is simply unacceptable. I submitted a support request immediately, but it’s been over a week and I haven’t heard a single word back.
Between the poor product durability and the lack of customer service, I can’t recommend this brand. Save your money and shop elsewhere.
Received my order and I am very happy…
Received my order and I am very happy with the fit and feel of the item will definitely order again.
Missing order
I’ve placed an order 2 weeks ago, paid my money a not received it. I’ve contacted them via the support page 3 times. Directly once and via instagram. All with no response.
We’ve previously ordered from this company multiple times and has always been great.
I’m very disappointed with the level of customer service (non existent atm)
Extremley Poor Customer Service
Initiated an exchange over 3 weeks ago now, goods returned for a smaller size through correct process.
Despite several emails to Legend London Support, there has been no support, I'd be embarrassed to call it a support email address. I'm no further forward.
Please read other reviews
Like many others on Trustpilot, I placed on order that was showing my size was in stock and ready to be shipped. After a few days, having received no confirmation of shipping AND the item, in my size, still showing 'in stock and ready to ship', I emailed for confirmation. Again, after a few more days, I received a response telling me my delivery would be 'followed up' and dispatched asap. After well over a week AND the item STILL being advertised as 'in stock and ready to ship', I lost faith and cancelled my order. Cue a few more days waiting and I receive confirmation of my cancellation stating that the item was 'out of stock', despite still showing my size on the website as 'in stock and ready to ship'??!?
After waiting and eventually chasing my refund, I received a response saying there had been a problem issuing my refund before it finally hit my account nearly 2 -weeks after I cancelled my order.
Order 488 659
Order 488 659
Placed an order 3 weeks ago (4-8 days eta delivery) haven't received anything!
I've contacted customer service on many occasions just to receive automated emails stating a representative would be in touch. NO ONE HAS BEEN IN TOUCH!
Absolute joke! Just a scam! Save your money! DO NOT BUY FROM THIS BUISINESS.
They took my $150 never received my order or a refund.
Ordered on the 2/10 still not received…
Ordered on the 2/10 still not received anything from this company.
Had one email response when I queried where my order is.
Avoid this company.
Scam- Do not purchase!
This is a bogus company who has taken £159 from me and no items delivered. They have clearly been making reviews up which is fraud and when I contacted them several times by emails, surprise surprise.....no reply! Stay clear from buying anything from them. If you read their instagram and Facebook socials you will see the amount of people that have taken money from others as well.
My first purchase delivery was tardy…
My first purchase delivery was tardy and long but products were great. This second purchase it’s taken over two months back and forth from Legend asking for patiensnd DHL referring they item is awaiting processing or arriving to e-commerce processing point. Sounds like item was never sent from Legend. Beware of buying from them
Order# 489066 Took my money
Order# 489066
I like the clothes I've ordered so far. Have ordered several times. Good quality but when I received a couple items that didn't fit I had to pay a lot to return them. I sent the items back almost 3 weeks ago and still haven't heard from customer service or received a refund + 5% as advertised for store credit if I want to exchange which is what I wanted to do. But I've heard nothing. Now I'm afraid I'm not getting a refund and the items I sent back will just get resold. Sounds like a win win for Legends of London. Will change my review once this is resolved.
Money taken
Money taken, no delivery has arrived and all messages being ignored.
Please contact me to resolve otherwise will be following up with credit card company to inform of scam
Very disappointed – linen set shrunk after one wash
I ordered the linen set in sand colour and only wore it once on holiday. Washed it on a cold cycle, and it still shrunk massively — the trousers are shorter and the shirt is now unwearable.
For the price, this is unacceptable. I opened a support ticket right away, but it’s been over a week with no response from Legend London.
Really disappointed with both the quality and customer service.
Would not recommend — don’t buy the linen set or even at all here!
Great clothes, but terrible customer service
Great clothes, but terrible customer service - DO NOT BUY FROM THEM!
I order items to go on holiday well in advance and they still haven't arrived. I've had no communication from them to say what is happening. Like others, I've tried to contact customer service numerous times, but had no response. Be warned!
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