Ordered on the 2/10 still not received…
Ordered on the 2/10 still not received anything from this company.
Had one email response when I queried where my order is.
Avoid this company.
October 13, 2025
Unprompted review
JA
Jamal
United Kingdom
Reviews
Review of Legend London
Review of L&Q
One of the worse landlords to deal with…
One of the worse landlords to deal with in regards to any repair.
I have a roof leak with extensive mould growth.
This leak has been from beginning of year and we are still awaiting any form of repair.
Due to length of time taken I've now gone for legal action.
Currently have a boiler that's not working with no hot water or heating and awaiting for a boiler engineer to be sent out this had been reported 2 days ago.
If you are fortunate enough to avoid this company do so.
After being hammered by the hosuing ombudsmen they still continue to provide substandard services, its a miracle this company still operates.
If anyone is experiencing what I'm going through just go through a disrepair claim at the first possibility and don't wait around like I have.
December 2, 2023
Unprompted review
Reply from L&Q
Hi Jamal,
We really appreciate you highlighting this with us and we're so very sorry if you feel we have let you down with our repairs service.
We understand that water leaks can contribute to mould growth and have a Healthy Homes Scheme in place who focus on tackling the root cause of the problem and carry out any repairs needed to prevent damp and mould from reoccurring.
Here's a link to our dedicated Damp and Mould page on our website which I hope might be helpful:
https://www.lqgroup.org.uk/your-home/repairs-and-maintenance/healthy-homes
If you have no appointment date in place for your hot water and heating repairs one of our Team can help you. Please email us with your full name, address to lqdirect@lqgroup.org.uk using 'Trustpilot' as you subject header would be appreciated.
Many Thanks
Customer Service Team
Review of L&Q
Poor service
Heater and hot water not working for 5 days. Elderly resident, - contacted repair team who assured will get some one coming out with in 24hours. Multiple phone calls later 4 days on still no one has been to resolve the problem.
Really poor service.
February 10, 2023
Unprompted review
Reply from L&Q
Hi Jamal,
We welcome your review and we thank you for bringing your concerns to our attention.
We're so sorry to hear you’re currently experiencing some issues with your heating and hot water, especially at this time of year when we rely on it the most.
Whilst we endeavour to make sure all boiler breakdowns are taken priority; we're saddened to learn there's an issue with our contractor visiting as planned. This is a worry for us too and if you're not already in touch with us we would very much love to have the opportunity to investigate your concerns further and to ensure our gas contractor attends without any further delay.
To help us make it possible, we kindly urge you to email our dedicated team at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is mentioned in the subject line of your email too.
As soon as we have your details Jamal, it’ll be our pleasure to assist you further with this matter.
Many Thanks
Customer Service Team
Review of SKY
I've been with sky for 5÷ years I've…
I've been with sky for 5÷ years I've had issues with Signal ever since the storms, I've tried to contact them many times but have not been able to get a engineer out to go on the roof.
All the way since I've had no usage of sky as It shows as having satellite problems, I have deliberately not paid the bills as I have not been able to use the product.
Really poor customer service with Complete lack of care for there customer.
July 20, 2022
Unprompted review
Review of musicMagpie
Sent a phone in
Sent a phone in, it's been over a week with no replies or any acknowledgement of what's going on.
Poor communication with little or no response.
July 20, 2022
Unprompted review
Review of Vodafone UK
Can not get any help
Can not get any help, they send you to tobi a bot who cannot do much and trying to get through to customer service is like a maze.
Still have not been able to get a hold for any one for two days.
If 0 was a option thats what i would of put down. Avoid them and save your self the headache.
November 22, 2021
Unprompted review
Review of SIXT UK
The worse by far out of the rental…
The worse by far out of the rental companies out there.
I had a long term vehicle rental off them due to having to drive to work with in the m25 during the lock down.
I pointed out 2 damages before i took the vehicle to them but on my return i thought they would obviously had made notes of the damage After returning the vehicle 2 weeks later i received a email stating that they will charge me for a alloy scratch which i pointed out when i was taking the vehicle! . Absolutely disgraceful, do not use this comapny.
May 31, 2020
Unprompted review