True Classic  Reviews 6,057

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and perfect fit of the clothing, particularly the t-shirts. Consumers appreciate the soft, comfortable, and durable fabrics used, noting that the clothes maintain their quality even after multiple washes. People also highlight the versatile style of the products, suitable for both casual and more dressed-up occasions. Many reviewers emphasize the exceptional customer service they received. Customers report that any issues were resolved quickly and efficiently, often with a personal touch. Consumers appreciate the responsiveness and helpfulness of the support team, noting that the company goes above and beyond to ensure customer satisfaction. However, opinions on the order and delivery service are mixed, with varying levels of satisfaction reported.

Based on these reviews

Rated 4 out of 5 stars

True Classic team is an amazing brand that is exactly what I needed as I get older. Simple, comfortable, consistent. Helps me to feel better about how I look. Only thing holding back from 5 stars is t... See more

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Rated 4 out of 5 stars

they understood my issue and tried there best to make it right . With the knowledge and attention to detail they were able to help me with my dilemma and steer me to a successful choice . Thanks a... See more

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Rated 4 out of 5 stars

Good quality t-shirts. 1. Customer service team were very helpful in dealing with a small issue I had. 2. They did take longer than expected to arrive.

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Rated 5 out of 5 stars

I found this company earlier this year and tried out a pack of their t-shirts. Now, 8 months later, most of my wardrobe is True Classic. I’ve got their gym shorts, linen shorts, joggers, chinos, jeans... See more

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Rated 5 out of 5 stars

Antonio was an excellent help! Was my first visit to the store. I am a long time internet customer. I went in the store wirh a concern about my last shipment. The Heather Grey shirts which ive order... See more

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Rated 5 out of 5 stars

Ihad an absolutely incredible experience at Tru Classics in the Boca Mall, all thanks to Westin. From the moment I walked in, he was welcoming, knowledgeable, and genuinely passionate about helping... See more

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Rated 5 out of 5 stars

Received my order of shirts and they are great. Nice fit, very comfortable and quality seems excellent. Unfortunately one of the shirts had a small rip in it. I emailed the support line and after fill... See more

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Rated 5 out of 5 stars

I received an order that arrived one piece short. I emailed customer service. Kris replied almost immediately asking me to share a picture of the packing and content. Immediately after my reply h... See more

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Rated 5 out of 5 stars

Customer Service of True Classic is world class. Any problem is solved in a customer focused way. My favorite shirt is the black crew neck. It has the best fit. Unfortunately some other colors are not... See more

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Rated 5 out of 5 stars

The customer service at True Classic is one that other companies should model themselves after. My order wasn't trackable at first and True Classic saw that it wasn't shipped yet even though I had go... See more

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Rated 5 out of 5 stars

My order had been opened at some point in transit and half of the shirts were missing. I contacted True Classic, provided photos and a description of the issue, and I'm happy to report that they sen... See more

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Rated 5 out of 5 stars

I made my first order from True Classic recently, and am happy with all my purchases. The shirts, coat and pants fit my husband well, and were very reasonably priced. I set aside a few items for Chri... See more

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Rated 5 out of 5 stars

I had an issue with sizing that I ordered. It was too big recently lost weight I notified customer service and they were more than pleasant competent and willing to help. It’s customer support like t... See more

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Rated 5 out of 5 stars

I’m can’t say enough about the true classic t shirts. The fit is better than anything I’ve ever worn. The fabric is incredibly comfortable and durable. My absolute favorite thing though is that they s... See more

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Rated 5 out of 5 stars

I recently placed an order with True Classic and had a small issue with my order. I reached out to support expecting to hear back for days, but they replied within minutes… on a Sunday! They resolved... See more

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Rated 5 out of 5 stars

The customer service is exceptional at True Classic. They went above and beyond to resolve an issue with my order. I love the style and quality of all their clothing.

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Rated 5 out of 5 stars
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I am 6’ 173lbs I wear a size Large.True Classics T-shirts offer an unbeatable fit and hold up beautifully through frequent washes, improving with each cycle. They're soft, well-constructed, and have... See more

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Rated 5 out of 5 stars

Another Five star review. The product is the best T-shirts I have worn. The fit better than all my other attempts to find a shirt which fits my shoulders and arms yet allows for a less than thin m... See more

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Rated 5 out of 5 stars

Purchased three activewear crews several months ago and love them. I wear 2XL and they fit great and hold up very well. I purchased a seasonal package of six more active crews 2 weeks ago and when I... See more

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Rated 5 out of 5 stars

Super happy with the products purchased and the customer service I received when there was an issue. There was a small flaw in one of my T-shirts that I noticed a few months after purchase. When I rea... See more

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Rated 5 out of 5 stars
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I've made 5 separate purchases over the last 6 months. I've purchased tees, long-sleeve crews, dressy polos, sweaters and oxfords. The design and quality are fantastic except for maybe the Oxfords.... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had a great experience at True Classic today! Antonio was incredibly helpful—he went above and beyond to make sure I found the right fit and style. He was patient, knowledgeable, and mad... See more

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Rated 5 out of 5 stars

These are the most comfortable t-shirts I've ever worn. Previously, I used mass market premium brands' t-shirts like Boss, Gant, etc., to ensure decent quality. But after a first wear of the True Clas... See more

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Rated 5 out of 5 stars

I only buy my shirts from True Classic now — nothing else compares. Some people might look at the price, but once you try them you’ll see it’s worth every penny. The quality is unbeatable, the fit is... See more

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Rated 5 out of 5 stars

Great shopping experience. The jeans are the best I ever bought. As comfortable as can be and they look great. I would definitely recommend.

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Rated 5 out of 5 stars

Have had a couple of customer service issues now and again - size related issues (have lost a fair amount of weight recently) - never a quality issue. These products are the real deal and are some of... See more

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Rated 5 out of 5 stars

First of all, excellent products at very fair prices. Secondly, by a million miles the best customer service I have ever seen, bar none. Any issues have been dealt with immediately, ie during a bot ch... See more

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Rated 5 out of 5 stars

An absolute exceptional customer service experience. Very responsive and i did not have to suffer a load of automation, before taking to a human. Then the agent (Richard) offered to send me a differ... See more

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Rated 5 out of 5 stars

I can’t say enough good things about True Classic Tees. The fit is incredible — snug in the chest and shoulders, but relaxed around the waist, which is exactly what I’ve been looking for. The fabr... See more

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Rated 5 out of 5 stars

I placed an online order recently and one of the two pair of pants I ordered had a manufacturer defect in one pocket. I contacted support about the problem via email and almost immediately received... See more

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Rated 5 out of 5 stars

Here's the thing I've had the best experience with True classic. Anytime I've had a problem they have fixed it 10 fold. There customer service reps are the reason I wear the amazing TC Tll shirts. T... See more

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Rated 5 out of 5 stars

Recently ordered some more of the 100% Pima cotton shirts that I love. One of them came with a tear in the seam. I contacted support and right away they sent out a new one to fix the problem. Love a c... See more

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Rated 5 out of 5 stars
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I sent an email in for an issue I was having with a T-shirt. I got a response within a minute and a resolution within half hour. It absolutely amazed me how good their customer service is. For me this... See more

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Rated 5 out of 5 stars

I've ordered a few times from True Classic and everything has been great. I accidentally ordered the wrong size short. I didn't realize it was a "final sale" item. They were helpful and gave me a stor... See more

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Rated 5 out of 5 stars

This company’s company service is right out of Ritz-Carlton’s playbook. I purchased 10 tees that after washing, just didn’t feel like the original tees I ordered last year. Looking closer into it, I n... See more

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Rated 5 out of 5 stars

The clothes is really comfortable and my wife likes the way I look in it. Customer service has been stellar while addressing issues like exchanges or missing items.

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Rated 5 out of 5 stars

This staff is always right on your order or issues.Joining the membership gets you great discount and sales before hand In your email. I'm not quite sure how but I received over$35. Work of am order... See more

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Rated 5 out of 5 stars

A true model of product/price/support... Loved every piece of clothing and the fit that I've gotten from True Classic. Have a combo of various types of shirts/shorts/pants/hoodies and love the quality... See more

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Rated 5 out of 5 stars

Brandon at the mall of America store was incredibly helpful! Coming to the store and being able try on before buying is great! I love this shirts! Thanks!

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Rated 5 out of 5 stars

Had an amazing experience at the Frisco store! Derek, Camilla, Xavier and Gabby were amazing also! Can’t recommend highly enough.

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Rated 5 out of 5 stars

GREAT customer service and extremely quick responses. My exchange got lost in the mail and they still processed my exchange without the receipt. The T shirts are my husband's favorite as well!

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Rated 5 out of 5 stars

Eryk was extremely helpful in educating us on the product as well as getting us out the door happy and with several new shirts.

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Rated 5 out of 5 stars

Great looking and fitting clothes! I love that there are no logos or obnoxious graphics. They have a great variety of products. Always quick shipping!

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Rated 5 out of 5 stars

Amazing online store experience, transparency, and excellent customer support. Feel the love. The shirts are awesome and lots of great deals are sent out frequently.

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Rated 3 out of 5 stars

I'm not sure what's going on with the T,s I have had them for quite some time now. White, seem nice and long, arms up, stomach covered Black, arms up some belly showing. Gray, A... See more

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Rated 5 out of 5 stars

great product- best jeans, ever. Terrific service- shipping problem resolved quickly.

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Rated 5 out of 5 stars

Recently received my second order of t-shirts, great quality product if a little pricey. Customer service was also exceptional.

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Rated 5 out of 5 stars

Great customer service. Quick response and quick fix for a small issue. Love that brand!

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Rated 5 out of 5 stars

Great fit, great product and construction of the tees and hoodies. Great customer service. Will be back to buy more.

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Rated 5 out of 5 stars

I love this store. The Vegas store is cozy and cool. My only gripe is they need to order more size large shirts in black and white. That has to be their most popular size.

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Company details

  1. Men's Clothing Store

About True Classic

Written by the company

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Here at True Classic, we are a people-driven brand, creating products that don’t break the bank. We believe quality basics and a confident mindset should be available to everyone. That’s why we offer premium wardrobe essentials at accessible prices.

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4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Great Shirts

Great fit, great shirts!

October 18, 2025
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Reply from True Classic

Thank you for sharing this review, PJ!

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Rated 5 out of 5 stars

great product- best jeans

great product- best jeans, ever. Terrific service- shipping problem resolved quickly.

October 17, 2025
Unprompted review
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Reply from True Classic

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great shopping experience

Great shopping experience. The jeans are the best I ever bought. As comfortable as can be and they look great. I would definitely recommend.

October 3, 2025
Unprompted review
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Reply from True Classic

We appreciate this review.

Rated 5 out of 5 stars

The customer service is exceptional at…

The customer service is exceptional at True Classic. They went above and beyond to resolve an issue with my order. I love the style and quality of all their clothing.

October 14, 2025
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Reply from True Classic

We love to hear this!

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Rated 4 out of 5 stars

True Classic is great with a few wrinkles to iron out

True Classic team is an amazing brand that is exactly what I needed as I get older. Simple, comfortable, consistent. Helps me to feel better about how I look. Only thing holding back from 5 stars is that they are still figuring out some of their apparel. They have the tees and polos down. Their Jeans have also been amazing. I only struggle with the boxer briefs due to them coming apart too quickly at the waist band and their button up shirts and khaki pants are a wrinkle bomb after washing and takes a lot of time for me to iron. Once they figure out these issues, they will be unstoppable and about the only brand I would wear.

October 15, 2025
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Reply from True Classic

Thank you for sharing your honest feedback. We appreciate this.

Rated 5 out of 5 stars

Great clothes, great prices

I found this company earlier this year and tried out a pack of their t-shirts. Now, 8 months later, most of my wardrobe is True Classic. I’ve got their gym shorts, linen shorts, joggers, chinos, jeans, hoodies, polos, and LS tees. Everything has fit really well, washes well, and makes me look great. Their clothes are very flattering and there are no logos which I appreciate. Shop their sales and you won’t regret it all.

October 16, 2025
Unprompted review
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Reply from True Classic

We appreciate your support Jake!

Rated 5 out of 5 stars

Great customer service

Great customer service. Quick response and quick fix for a small issue. Love that brand!

September 28, 2025
Unprompted review
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Reply from True Classic

Thank you for sharing this review!

Rated 1 out of 5 stars

Service seemed good until I went to pay!

Service seemed good until I went to pay... they rang everything through and requested that I submit an online review....I go to pay with cash and they then inform me that they do not accept cash, only debit or credit! This is a physical store in the FSM! No signage indicating that they do not accept physical legal tender! This is extremely poor service! Thanks for wasting my time! I'm the customer in an actual store... how about I decide how I want to pay. I will not buy anything from true classic again.

October 16, 2025
Unprompted review
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Reply from True Classic

We’re truly sorry for the frustration you experienced during your visit — we completely understand how inconvenient it must have been to learn about our payment policy after checkout.

While our stores currently operate on a cashless system for security and efficiency reasons, we take full responsibility for not making that clearer upfront. We’re sharing your feedback with our retail team to ensure better signage and communication moving forward.

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Rated 1 out of 5 stars

I got a True Classic T shirt

I got a True Classic T shirt. I did not have time to wash it once. It unraveled after wearing it 4 days. Just after 4 days the collar came off. I never experienced that before with any other T shirt. Those True Classic T shirts are pure crap.
I had received them as a gift from my son. So no, I did not purchased them myself. Sure, they felt great when I tried them on, but the quality of the stitching is dismal. True Classic reached out to me to verify I actually purchased them myself. No, I did not. My son did. It makes no difference, it does not change the fact those T shirts become rags within a week.

October 14, 2025
Unprompted review
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Reply from True Classic

We’re so sorry to hear about your experience — that’s absolutely not the level of quality we stand behind. Our shirts should hold up well with regular wear, and it sounds like you received a defective item. We’d really like to make this right for you.

Rated 1 out of 5 stars

It has been 3 weeks and still waiting…

It has been 3 weeks and still waiting / haven’t received order. I was the one to need to follow them up as the tracking number they sent didn’t exist initially and now it’s just been weeks more. Their reps send you follow up emails to say it’s still in transit but it’s not really helpful. Would not recommend so far.

Update: just got email from trustpilot that they need all my order info or can claim I am not a real review. Provided however makes me wonder how many they pull down.

September 30, 2025
Unprompted review
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Reply from True Classic

We’re so sorry to hear about the delay and the trouble with your tracking information — that’s definitely not the experience we want for our customers. We completely understand how frustrating it is to wait this long for your order. We'd love to connect with you.

Rated 5 out of 5 stars

Great Customer Service and Quality

The customer service at True Classic is one that other companies should model themselves after. My order wasn't trackable at first and True Classic saw that it wasn't shipped yet even though I had gotten an email stating it was. When I looked at my order, I saw that I had made a typo in my address and thought maybe that affected the delay. Even so True Classic accepted responsibility and sent a replacement order; who does that in this day and age? I will continue to order from True Classic because of their customer service and because of the quality of the Ts. Thank you, True Classic employees!

September 26, 2025
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Reply from True Classic

Thank you for sharing this great review!

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Rated 1 out of 5 stars

Start off great then end up not so great

Start off great, end up not so great after afew washes. Some survive, some don't.

There's no consistency - I order a few medium tshirts, but some are near skin tight, whilst some are a bit baggier.

White athletic t-shirts crinkle in the wash, whilst other athletic t-shirts in different colors don't.

October 12, 2025
Unprompted review
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Reply from True Classic

Fit and fabric performance can vary slightly between styles and colors, but we want every shirt to meet the same high quality you expect from us. We’d love the chance to make this right and would love to connect with you.

Rated 5 out of 5 stars

Antonio was an excellent help

Antonio was an excellent help! Was my first visit to the store. I am a long time internet customer. I went in the store wirh a concern about my last shipment. The Heather Grey shirts which ive ordered before were shorter in length than previous orders. Different colors of the same style I received the the shipment were of normal length. Only the Heather Grey shirts were effected.

October 11, 2025
Unprompted review
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Reply from True Classic

Thank you for sharing your experience with our store!

Rated 5 out of 5 stars

I love this store

I love this store. The Vegas store is cozy and cool. My only gripe is they need to order more size large shirts in black and white. That has to be their most popular size.

October 10, 2025
Unprompted review
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Reply from True Classic

Appreciate this feedback Anthony!

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I had a great experience at True Classic today! Antonio was incredibly helpful—he went above and beyond to make sure I found the right fit and style. He was patient, knowledgeable, and made the whole shopping experience easy and enjoyable. Definitely appreciate the great service—thank you, Antonio!

October 11, 2025
Unprompted review
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Reply from True Classic

Appreciate the kind words!

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