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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the superior quality of the brand's clothing, highlighting the fit, comfort, and stylish designs. Consumers also appreciate the fast delivery service and the personal touch of thank-you emails, which creates a sense of value and appreciation. People have also expressed their intention to continue purchasing from this brand in the future. However, some consumers have reported issues with customer service, particularly regarding returns and refunds. Some reviewers have also noted inconsistencies in sizing across different items. There are mixed opinions about the order and delivery service.

Based on these reviews

Rated 4 out of 5 stars

Clothing arrived quickly and well packaged . The mercerised cotton T-shirt is outstanding quality, feel and fit. The over shirt also feels heavy and well made. Slight niggle in that every button hol... See more

Rated 4 out of 5 stars

First couple of purchases after being recommended by a friend. Quality of the material and the fit is faultless, the items look really good when worn, however the overall finish on a waist band didn’... See more

Rated 4 out of 5 stars

Fast service, but a few issues with the item. 3 of the buttons had loose stitching which needed to be trimmed off with scissors, and one of the buttons was so loose it was actually dangling off. Also... See more

Company replied

Rated 3 out of 5 stars

The website was exceptionally slow, pages getting stuck etc. I also have no idea why I wasn’t eligible for the instalment payment. My credit rating is outstanding. Made the experience rather unpleasa... See more

Company replied

Rated 5 out of 5 stars

Lovely clothes, great style ,quality is excellent, delivery was next day, just make sure you use the size guide, I had to go a size larger on the trousers. With the use of the size guide everything f... See more

Rated 5 out of 5 stars

Great quality clothing. Ordered from here a couple times and never had any issues, quick and reliable delivery. Website is easy to navigate. Will be back again. Spot on service!

Rated 5 out of 5 stars

Love the brand, very unique style, great quality material and love my overcoat. Impeccable service with delivery and returns. Highly recommend CAPO! Will be back thank you

Rated 3 out of 5 stars

Clothes are decent quality but be warned they charge £4.99 for a return which is not clearly disclosed before buying and is instead hidden away in the terms of service.

Company replied

Rated 5 out of 5 stars

CAPO is my fav brand! The quality is top and the style is unmatched! The chinos and smart hybrid trousers are my go to for work, days out and even nights out for fancy wear. Premium brand with very re... See more

Rated 5 out of 5 stars

Capo produces stylish clothes at great value. Impressed with the product quality, speed of delivery and returns service has been great when needed. Give these guys a shot, you won’t be disappointed!

Company replied

Rated 5 out of 5 stars
Verified

Top quality overshirt purchased. Fits perfectly. Stitching looks very professional and doesn't look shoddy like some fashion companies. They're definitely bookmarked for future purchases. The overall... See more

Rated 5 out of 5 stars

Top Quality I’ve now ordered a third overshirt due to the exceptional quality of the first two, having worn them for a few months, still look brand new. Not tried the other stuff, other than th... See more

Rated 5 out of 5 stars

Finely crafted shoes with fine lacing in colour stone/white made from excellent CAPO quality. I chose them a size smaller, according to the British rating number. The sole is slightly raised in white,... See more

Rated 5 out of 5 stars
Verified

Got the Suede Collared Jacket in Blue, Green and now waiting on Brown to be delivered. They wash well, look great and I get lots of compliments about them. They use DPD couriers who are reliable compa... See more

Rated 2 out of 5 stars

My order included 2 pants, both dramatically too small. I completed the return form, went to UPS, and they wanted $236 to ship two pants retailing for $69, to their return center in the United Ki... See more

Rated 5 out of 5 stars

Have many CAPO items and always like the fit and quality. The recent summer lines are excellent especially the summer t shits that came out this year!! Alway great service! 👊 stone over shit is one I... See more

Rated 3 out of 5 stars

Iv just ordered an overshoot but I had a promo code for a 10% discount but wasn't allowed to apply it when checking out?

Rated 5 out of 5 stars
Verified

Last minuet casual order, received next day ‘Winner’ trousers and t shirt was a perfect fit, comfortable and stylish all in all just what I needed. Let’s be honest if you’ve ordered 3 times you know w... See more

Company replied

Rated 2 out of 5 stars
Verified

The Overshirt came with poor quality from manufacturing. The sewing was faulty there were even knots on visible places. The customer service only reacted with their return policy and now i have t... See more

Company replied

Rated 3 out of 5 stars

I bought the Egyption Cotton zip jacket, and as much as i generally like the product it fits well, comfortable and looks great... After one use, i put in the wash (with other light cloths – t-shirt... See more

Rated 2 out of 5 stars

Upon returning item. Throughout the portal page they use. Nothing was said that postage isn't refundable. I've only seen it in the policy page. Pretty sly tbh especially if you paying next day deliver... See more

Rated 5 out of 5 stars
Verified

This is now my husband's 'go to' clothing website, so I have just placed a big Christmas order on there for him. He loves the clothes, there is a great choice, they are great quality, and reasonab... See more

Company replied

Rated 2 out of 5 stars

Great products, amazing quick service. 100% customer advocate. Bought £ 00's of gear in 18 months Love all the "personalised" messages from dan and the team . Convinced loads of pals to buy also .... See more

Rated 5 out of 5 stars
Verified

Ordered chino trousers which were too big so sent them back for refund..decided I wanted a smaller size but already sent back for refund...contacted via online chat..very helpful despatched a smaller... See more

Company replied

Rated 5 out of 5 stars

Great brand and company to buy from. I now have six pairs of the Capo slim fit denim jeans - in each of the colours. A really comfortable fit, loads of stretch. Good quality jeans. Lovely personal... See more

Rated 5 out of 5 stars
Verified

Bought an over shirt and a t shirt from Capo The over shirt is fantastic and the quality is amazing, sizes do run a little small so think about ordering a size up T shirt just didn’t quite fit me... See more

Company replied

Rated 3 out of 5 stars
Verified

Sizing and service good. No branding on shorts or cargos and to me feel cheap in relation to other brands at similar prices. Lightweight and ideal for my long weekend in the sunshine but feels a bit... See more

Rated 5 out of 5 stars

Just had my first delivery. Was very impressed with the quality! Delivery was spot on too. All in all an easy, impressive experience. I usually shell money out on stone island, CP company and similar... See more

Rated 5 out of 5 stars

One of the best online clothing companies i have used , selection & site are excellent, customer service always come back to me if i have a query, would recommend 💯👌👍 Well done guys !!!

Rated 5 out of 5 stars

Don’t think twice about trying Capo. Brilliant clobber of the highest quality. Great customer service with personal interaction from the company to thank you for your custom and ask for feedback to he... See more

Rated 5 out of 5 stars

Good website x Clothes look good on the website , emailed by team thanking me for purchase which I thought was a nice gesture . Would recommend purchasing clothes from this website . Thanks Dan and... See more

Rated 5 out of 5 stars

Website is easy to manage and the range of clothes is amazing. Delivery was on time, every time. The clothes are as described and pit perfectly. I have purchased 3 bulk orders so far.. I will continue... See more

Rated 5 out of 5 stars

Great clothes at a competitive price... quick delivery and easy returns policy ... used CAPO for a few years and always pleased with their service and clothes

Rated 5 out of 5 stars

The clothes look exactly like on the picture. Delivery was very fast and they care about the costumer. Say thank you for your purchase, not many companies does that.

Rated 2 out of 5 stars

Ordered some ‘Smart Trousers in Black with elasticated waist’ in May. They were good but now 3 months later, brown coloured stitching appeared from the seams so now they’ve been bi... See more

Company replied

Rated 5 out of 5 stars

Love the quality and fit of all products.. at reasonable prices. Always keeping an eye open for new lines appearing. Keep it up !👍🏼

Rated 5 out of 5 stars

I don’t usually leave reviews but this is my first purchase bought the over shirt in a size large I’m 6ft 90kg 42 chest and have to say the fit and style is amazing and delivery was super fast next da... See more

Rated 5 out of 5 stars

I just wanted to say that I love CAPO clothing pieces, they are fantastic quality with classy and trendy combinations. CAPO is always my first go to place when selecting items for my partner, your... See more

Rated 5 out of 5 stars

I placed an order at 10:11 and 20 mins later I regretted it (not due to the clothes, just due to spending more money on clothes. I emailed them to cancel the order and I immediately got a refund... See more

Rated 5 out of 5 stars

Very fast postage, really well packaged and great quality clothing. We haven't needed to return anything yet so cant comment on their returns process.

Rated 3 out of 5 stars

I ordered 3 t-shirts, Capo Egyptian Cotton T-Shirt. Let me start off by saying it is exactly how it looks like on the website and it came very prompt. I tried one of the tops on, the fit and comfort w... See more

Rated 5 out of 5 stars

Awesome gear as always - fast delivery and alway brining out fresh new styles - beats the high stress and there same old styles any day! 6 starts if I could. Really a big fan.

Rated 5 out of 5 stars

5 star service as always from Capo. DPD delivery on time & customer service top notch. Great quality of clothes. Always go back. Not a drop shipping company as I've visited them at their showroom in A... See more

Rated 5 out of 5 stars

Got these trainers at a fantastic price – the quality is outstanding! Super comfortable and well-made. Even better: ordered yesterday, arrived today with free next-day shipping. Highly recommend! The... See more

Rated 5 out of 5 stars

Great quality & customer service. Now on Next as well which is fantastic.

Rated 2 out of 5 stars

I have purchased the black Capo smart trousers on many occasions as I love the design and style. However of the 3 pairs I have brought, the stitching to the bum area after a couple of weeks of use bec... See more

Rated 2 out of 5 stars

fit is there, price point is there, quality is there but questionable..the elasticated draw strings are fragile and will break!! For the price you pay it’s not what you expect. Whether mine were poten... See more

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Company details

  1. Clothing Store
  2. Activewear Store
  3. Shoe Store

Written by the company

We aim to provide clothing that every wardrobe needs, 'the art of ruthless simplicity'. CAPO clothing and footwear is designed to provide the ultimate athletic fit, using the highest quality materials and workmanship to combine style, fitting and comfort. We aim to combine this with nothing but the highest levels of customer service from start to finish. To us you are more than just customers. ​​​​​ Our aim is to provide you with premium quality luxury fashion at affordable prices, while providing the best possible service we can in order to make your shopping experience with us as simple and secure as possible. SHIPPING INTERNATIONALLY. BUY NOW PAY LATER OPTIONS


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks


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Rated 1 out of 5 stars

No Customer Service!

No Customer Service!
Struggled to get refund for a jumper that literally fell apart. No refund for return postage which is breaking Trading Standard laws. Save yourself grief and do not use CAPO.

February 14, 2025
Unprompted review
Rated 4 out of 5 stars

Overall very happy

Clothing arrived quickly and well packaged . The mercerised cotton T-shirt is outstanding quality, feel and fit. The over shirt also feels heavy and well made. Slight niggle in that every button hole had stray cotton loops that I had to take some considerable time cutting out. Attention to detail required .
Website for me is also still very slow and fteezes a lot.
Can’t fault the clothing though, very happy with the purchase .

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT SHOP HERE!!!

DO NOT SHOP HERE!!!

My coat arrived with stitches hanging out in multiple places, the zipper does not work to open the jacket the zip gets stuck at the bottom of the coat. & the fluff from inside is all hanging through the stitching inside. Absolutely terrible quality.

I reached out to customer service and they told me I have to pay to return the item for them to check for any defects before I can be provided any compensation, although the images and videos I have sent them clearly show the damage to the coat.

Customer service agent did not even apologize once during our conversations absolutely shocking service.

Avoid this shop at all costs.

October 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Great quality

Lovely clothes, great style ,quality is excellent, delivery was next day, just make sure you use the size guide, I had to go a size larger on the trousers. With the use of the size guide everything fit perfect.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Love the brand

Love the brand, very unique style, great quality material and love my overcoat.
Impeccable service with delivery and returns. Highly recommend CAPO! Will be back thank you

October 11, 2025
Unprompted review
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Rated 4 out of 5 stars

First couple of purchases after being…

First couple of purchases after being recommended by a friend. Quality of the material and the fit is faultless, the items look really good when worn, however the overall finish on a waist band didn’t meet the same standards.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality clothing

Great quality clothing. Ordered from here a couple times and never had any issues, quick and reliable delivery. Website is easy to navigate. Will be back again. Spot on service!

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

I placed an order at 10:11 and 20 mins…

I placed an order at 10:11 and 20 mins later I regretted it (not due to the clothes, just due to spending more money on clothes.

I emailed them to cancel the order and I immediately got a refund.

Very happy with the service as you rarely see this!

October 7, 2025
Unprompted review
Rated 3 out of 5 stars

Don't Clearly Disclose £4.99 Return Fee

Clothes are decent quality but be warned they charge £4.99 for a return which is not clearly disclosed before buying and is instead hidden away in the terms of service.

October 6, 2025
Unprompted review
CAPO logo

Reply from CAPO

Our Return Policy can be found on our official website for terms and conditions. Any items returned for Exchange will be shipped back out FOC, any items returned due to being faulty or wrong items received will be refunded the return shipping cost.

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Rated 1 out of 5 stars

In a word………RUBBISH

In a word………RUBBISH. worse than poor customer service,. Sent item back on 3rd sept it’s now 23rd sept and still waiting for refund. Customer service has finally answered and said they are escalating the matter to refunds dept even though I have tracking number of return with Royal Mail, Capo are saying Royal Mail can be unreliable…….Really, then why still use them. Just RUBBISH

September 3, 2025
Unprompted review

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