Like many others on Trustpilot, I placed on order that was showing my size was in stock and ready to be shipped. After a few days, having received no confirmation of shipping AND the item, in my size, still showing 'in stock and ready to ship', I emailed for confirmation. Again, after a few more days, I received a response telling me my delivery would be 'followed up' and dispatched asap. After well over a week AND the item STILL being advertised as 'in stock and ready to ship', I lost faith and cancelled my order. Cue a few more days waiting and I receive confirmation of my cancellation stating that the item was 'out of stock', despite still showing my size on the website as 'in stock and ready to ship'??!?
After waiting and eventually chasing my refund, I received a response saying there had been a problem issuing my refund before it finally hit my account nearly 2 -weeks after I cancelled my order.