Can't make a review on product, since I never received it. After 3 and a half weeks product had still not shipped. I will give them credit as far as them responding to emails, and promptly canceling o... See more
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Written by the company
We are a London-based fashion brand specialising in contemporary clothing tailored for individuals with an active lifestyle. At Legend, our design philosophy revolves around three key elements: being fashion-forward, offering an impeccable fit enhancing the musculature shape, and providing unparalleled comfort that makes you reluctant to part with our garments.
Contact info
Cairnfield Avenue, NW27PJ, London, United Kingdom
- support@legendlondon.co
- www.legendlondon.co
Replied to 72% of negative reviews
Typically replies within 1 week
So far my experience has been very…
So far my experience has been very poor, I arranged a return, paid £5 for the return qr code however the parcel had been returned to me today. I have tried to message on instagram and Facebook to no response.
Please help
I ordered a pair of jeans
I ordered a pair of jeans, i ordered before 1:30 for garunteed next day delivery, i paid for next day delivery, this was 6 days ago, still havent recoeved my jeans, i sent numerous emails, zero customer support, i was dumb enought to order a second pair, using the same method, no next day delivery again, thwy are a scam company, going to have to start a dispute via paypal to get my money back! Absolutely awful company.
SCUM
As with all the other reviews.. they take the money but don’t ship nor do they react to e-mails. DO NOT ORDER.
Bought a few pairs of jeans and paid…
Bought a few pairs of jeans and paid next day delivery. 2 weeks on and nothing has arrived. No responses to my messages or emails. No telephone number. Fraudulent
I have ordered from them a few times
I have ordered from them a few times. The finish and quality of the clothing is fantastic, really happy with how they fit and feel.
Their customer service is also excellent, prompt and polite. Highly recommend.
Awful Customer Service
I bought some jeans and paid for next day delivery. 4 days on and still no dispatch email, still no jeans. I have emailed the company twice and received no response, so had no choice but to initiate a charge back via American Express. If you’re considering ordering from this place, I’d suggest you do it with a credit card so you can easily reverse the charge if needed.
Ordered 3 pairs of Jeans totalling £135…
Ordered 3 pairs of Jeans totalling £135 after online discount applied. Been over a week now and nothing has arrived.
Emailed twice, no response.
Very strange as Iv used them a few times before, spending more and always got what I ordered. Will obv be the last time now seeing as Iv not received what i purchased.
I ordered a pair of these jeans on the…
I ordered a pair of these jeans on the 22ns of September, expecting a 2-3 day delivery not heard a word since no email or message I’ve sent 2 emails and still radio silence
Slim Jean 2.0 leg length
Slim Jean 2.0 leg length is inconsistent by 1 to 1.5 inches between their colours. Their size guides don’t cover this though, so be aware, they won’t cover the postal costs for the manufacture error.
If a colour happens to shorten the leg length by 1-1.5 inches, the products should be made that much longer to cover the shrinkage. Customers shouldn’t have to cover the costs for your cheap labour manufacturing inconsistencies.
Ordered shoes
Ordered shoes, wrong size arrived when sent back for exchange, no confirmation email, no response they just kept the money and no response or contact.. avoid if you can they operate dodgy…
Ordered products with 1-2 working days…
Ordered products with 1-2 working days delivery. After five days products not even dispatched. Contacted seller, they got back to me 3 days later to say they had to restock, would I be happy to have them shipped out now 10 days later. I said no, refund! They are clearly taking peoples money and then ordering their products which means the delivery date is never going to be correct. This is my experience anyway. Won’t be using this company again ever.
Perfect at all 😃👍
Delivery was quick and the jeans fitted…
Delivery was quick and the jeans fitted excellently, really good quality.
Had excellent customer service with their customer service team also
First Time Buyer & Will Be Buying Again!
I have seen and heard of Legend London all across and all over my social media and decided to take a chance and see what it's all about.
I have to say, I have been left incredibly impressed by the extreme quality and comfort of both pairs of jeans I have purchased. They fit perfectly, and I was hesitant to try slim fit in thinking that they might not fit as well as Carpenters fit, but low and behold equally happy with both purchases altogether.
I will certainly be coming back again for further purchases within the near future. Highly recommended!
Thanks guys!
Well don't listen to thier 1-2 days…
Well don't listen to thier 1-2 days delivery time frame and expect no communication! Ill give it another week then ill go to trading standards.
Ordered two pairs of Jeans at £55 each…
Ordered two pairs of Jeans at £55 each on 16th Sep, paid delivery for them to arrive in 1-2 days. Now a week later and still no delivery. I have emailed them and used the contact form on their website and not even a reply. Terrible customer service
They took my money now they ignore all…
They took my money now they ignore all my emails, i even payed £6.99 for dpd next day as it was a gift but now its 5 days later and the day i needed it for is tomorrow and it hasnt even shipped? They just leave you in the dark and honestly i just believe its a scam at this point, i wouldnt advise anyone to buy anything ever from this ripoff merchant because i wont im so annoyed! Avoid! Avoid! Avoid!!!!!
Shocking experience
I ordered a pair of jeans on 7th September for a birthday gift. The delivery was advertised as 1–2 days with Royal Mail, leaving plenty of time before the 14th. It’s now 23rd September and not only have the jeans still not arrived, but I’ve had zero communication from this company.
I left a 1-star review yesterday due to the complete silence, and even gave them another chance after their bot promised a response within 24–48 hours. I waited 48 hours (excluding the weekend) and still nothing. No tracking information, no explanation, no refund – just ignored completely.
This is terrible service. If you value your money, time, or sanity, do yourself a favour and avoid this company. They are quick to take your order but vanish the moment there’s a problem. I will never order from them again, and I strongly advise others not to risk it either.
ordered 2 pairs of trousers did not…
ordered 2 pairs of trousers did not receive them been trying to contact them no reply off them there phone number does not work so you cant speak to them i have sent messages no reply off them left my phone number no one phoned me back any help of any one how to speak to them
Poor quality import (drop shipping)
Purchased a pair of skinny jeans on sale for £30. The discounted price is way too much money for this rubbish! Paper thin. Started pulling after a week and has zero shape. Absolutley reeked of glue. Almost exactly the same as a pair I purchased off aliexpress for a laugh. Those were £8. They just slapped a badge on it and passed it as a lable. Don't waist your time.
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