Legend London Reviews 5,265

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the high quality of the clothes, especially the jeans and t-shirts, highlighting the comfortable fit and stylish designs. Consumers are particularly satisfied with the carpenter jeans. However, experiences with orders and delivery services are mixed, with a low consensus among reviewers. Some customers have reported issues with their orders, such as incorrect sizes or missing items, and encountered problems with delivery. On the other hand, the customer service receives generally positive feedback, with reviewers noting the team's responsiveness and helpfulness in resolving issues. Some consumers have difficulties in contacting the business.

Based on these reviews

Rated 3 out of 5 stars

Can't make a review on product, since I never received it. After 3 and a half weeks product had still not shipped. I will give them credit as far as them responding to emails, and promptly canceling o... See more

Rated 2 out of 5 stars

My first purchase delivery was tardy and long but products were great. This second purchase it’s taken over two months back and forth from Legend asking for patiensnd DHL referring they item is awaiti... See more

Rated 2 out of 5 stars

I do like the look of the clothing range, however after numerous emails and trying to contact them on social media, it’s impossible to get an answer from them regarding a size guide. All you see is... See more

Company replied

Rated 2 out of 5 stars

Have bought from Legend London in the past and been impressed but I was disappointed with my most recent purchase. Needed an oversized t-shirt for my recent holiday and already had one from Legend Lon... See more

Company replied

Rated 5 out of 5 stars

I had a problem with my order because the product was already sold out the day after I placed it. After contacting the Legend London team, they issued a voucher as an alternative. The matter was resol... See more

Rated 5 out of 5 stars

Loved the collections and the fitting. I would rate it 4/5 for the dresses and 5/5 for the trust they have built. I had to return few orders due to size difference and few had refunds. They were very... See more

Rated 5 out of 5 stars

Excellent product and customer service. There were issues with my delivery while I was overseas, customs issues. Legend London resolved everything swiftly. I couldn't have asked for better customer se... See more

Rated 5 out of 5 stars

First time buyer- I saw the jeans in an ad and honestly I was skeptical at first, so I just ordered one pair. Once those arrived, I immediately bought 2 more colors. They look great, fit perfectly and... See more

Rated 5 out of 5 stars

Excellent clothes, jeans are fantastic and really show off your legs if you’re a gym goer. T shirts are amazing, tight around the arms and neck but loose around the stomach 👌 Brilliant for both casua... See more

Rated 5 out of 5 stars

Outstanding customer service!! I accidentally ordered the wrong size item. The customer service team went out of there way to help resolve my issue, they fixed the problem and kept me up to date in th... See more

Rated 5 out of 5 stars

There was a order error on my order where door number was removed so royal mail couldnt deliver my order. the team at Legend London were so helpful. very responsive, very polite and fixed my issue qui... See more

Rated 5 out of 5 stars

Lost a lot of weight this year and bought loads of things from this company while updating my wardrobe. Got about 10 pairs of Jeans, 5 sets of trousers and chinos, 5 pairs of shorts, lost count... See more

Company replied

Rated 5 out of 5 stars

Legendary customer service, had a small issue with an item and was dealt with within seconds. Delivery times are second to none, garment quality is of the highest standard. Will definitely be reco... See more

Rated 5 out of 5 stars

Great quality and great fitting clothes (especially the slim fit jeans). Clothes are always very nicely packaged and delivery is always very quick. I did receive a pair of jeans, which were the wro... See more

Rated 5 out of 5 stars

I have ordered from legend london a few times now and they always deliver. Fantastic fit and top notch quality for the money, always got deals on too. I had an issue with a pair or trousers i baught,... See more

Rated 5 out of 5 stars

I had to change my order to a different size after I had bought the item which couldn’t have been easier with one simple email , it’s always great when you deal with a professional company let alon... See more

Rated 5 out of 5 stars

Ordered 2 over shirts, quick delivery and I like the fit & look of the items. Small issue as with one of the shirts was handled professionally by the team and resolved within 24 hours. Really... See more

Rated 5 out of 5 stars

Great shopping experience with LEGEND, loved the fit and quality of this brand. (I brought carpenter jeans). On one occasion I needed to contact customer services, who dealt with me quickly, no messin... See more

Rated 5 out of 5 stars

Always wary from ordering online, but Legend London have been absolutely excellent! Ordered three T shirts in large but I felt they were a bit small. I did the returns on their online portal to replac... See more

Rated 5 out of 5 stars

After a hick up with my delivery I emailed the customer support who resolved the problem immediately, my order arrived from the UK to Australia in 5 days! The customer service was very good but no way... See more

Rated 5 out of 5 stars

Great quality clothes, always pleased with my order. Have ordered a few tshirts and a pair of jeans, and have always been happy with the items. On the one occasion I had an issue, customer service was... See more

Rated 5 out of 5 stars

London Legend delivered! The jeans were exactly like the pics—fit perfect and felt top quality. I usually struggle finding jeans that actually look as good in real life, but these hit the mark. Fast d... See more

Rated 5 out of 5 stars

First time buyer. Definitely skeptical at first. Everywhere you look the physical stores are disappearing from our city's and trustworthy internet stores are hard to find. Now to the jeans. I order... See more

Rated 5 out of 5 stars

I’ve used Legend London for some time now, personally buying the plain basic T’s, the fit and quality on them are great, they are my go to brand now for them. Customer service is great, always respond... See more

Rated 5 out of 5 stars

I love the style and fit of the London Legend jeans. I had an issue with the dye on a pair of the dark grey jeans. I contacted London Legend to let them know of my issue. They promptly got bac... See more

Rated 5 out of 5 stars

Received my order and I am very happy with the fit and feel of the item will definitely order again.

Rated 5 out of 5 stars

I entered the wrong address on my order, the customer service team was great in resolving this issue for me. They sent out my order to the right address as soon as they received the product back.

Company replied

Rated 5 out of 5 stars

I ordered 3 T-Shirts from the Legend London website. Unfortunately there was a slight manufacturing error with one of them which made one of the sleeves quite tight. This isn't something you would... See more

Rated 5 out of 5 stars

My “go to” shop for jeans for the last two years. Great variety of styles & fit me perfectly & look insanely sharp on me. Customer care is helpful & eager to respond/help if needed.

Rated 5 out of 5 stars

Highly recommend! The package arrived really quickly with tracking available. The clothes are great quality and the customer service was super helpful.

Rated 5 out of 5 stars

After appearing on my socials a number of times, I was finally compelled to order some trousers as was indeed of a pair. Superb quality and great feel but slight order issues which was resolved quickl... See more

Rated 5 out of 5 stars

Bought the overshirt in a few colours and the quality and fit are superb, my order came very quickly within a few days and I would highly recommend this company as ive ordered from them before. Overal... See more

Rated 5 out of 5 stars

I ordered a t-shirt online and ran into a small issue with my order. I reached out to customer service, and I was pleasantly surprised by how quickly and efficiently they handled everything. The resp... See more

Rated 5 out of 5 stars

I have seen and heard of Legend London all across and all over my social media and decided to take a chance and see what it's all about. I have to say, I have been left incredibly impressed by... See more

Rated 5 out of 5 stars

10* I’ve had the best experience with this brand the email I received was such a good and heart felt and I felt appreciated witch was nice,my order was quick and true to size I absolutely love them a... See more

Rated 5 out of 5 stars

Seriously the jeans for me best in the business. You can pay fortunes and not get a better pair. Same goes for the T-shirts quality. Returns service easy and professional clear communication. Easy str... See more

Rated 5 out of 5 stars

I have ordered from them a few times. The finish and quality of the clothing is fantastic, really happy with how they fit and feel. Their customer service is also excellent, prompt and polite. Highly... See more

Rated 5 out of 5 stars

Every time Legend are on top of their game. I get e everything I order and everything is exactly as the pics on their website. Quality of material is top notch and very, very comfortable. The carpente... See more

Rated 5 out of 5 stars

Ordered twice from this website. Nice quality and good looking tees. Customer service is top notch, answering emails quickly and very helpful. Will definitely order again after my positive experiences... See more

Rated 5 out of 5 stars

Very helpful customer service with quick turn around time. Same for the delivery items arrived before stated.great looking products, comfy fit.

Rated 5 out of 5 stars

Great customer service they were friendly, responsive, and made sure everything was sorted without any hassle. It’s rare to find an online store that combines great products with such reliable service... See more

Rated 5 out of 5 stars

Ordered 12 shirts from them ! High quality thick material! Love them. Only issue is that depending on the color of shirt the fit is different. Other than that they are great and customer service is ph... See more

Rated 5 out of 5 stars

The quality of the clothes is excellent, and the tailoring is spot on. Delivery was smooth, and overall I’m very satisfied. Great value for the price

Rated 5 out of 5 stars
Verified

Great stylish clothes at good prices. I recently purchased a bunch of stuff from their linen collection, and I was impressed with both the fit and the overall design, far superior to any of the altern... See more

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Company details

  1. Men's Clothing Store

Written by the company

We are a London-based fashion brand specialising in contemporary clothing tailored for individuals with an active lifestyle. At Legend, our design philosophy revolves around three key elements: being fashion-forward, offering an impeccable fit enhancing the musculature shape, and providing unparalleled comfort that makes you reluctant to part with our garments.


Contact info

3.3

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
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1-star

Replied to 72% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

So far my experience has been very…

So far my experience has been very poor, I arranged a return, paid £5 for the return qr code however the parcel had been returned to me today. I have tried to message on instagram and Facebook to no response.

Please help

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a pair of jeans

I ordered a pair of jeans, i ordered before 1:30 for garunteed next day delivery, i paid for next day delivery, this was 6 days ago, still havent recoeved my jeans, i sent numerous emails, zero customer support, i was dumb enought to order a second pair, using the same method, no next day delivery again, thwy are a scam company, going to have to start a dispute via paypal to get my money back! Absolutely awful company.

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

SCUM

As with all the other reviews.. they take the money but don’t ship nor do they react to e-mails. DO NOT ORDER.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

I have ordered from them a few times

I have ordered from them a few times. The finish and quality of the clothing is fantastic, really happy with how they fit and feel.
Their customer service is also excellent, prompt and polite. Highly recommend.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Awful Customer Service

I bought some jeans and paid for next day delivery. 4 days on and still no dispatch email, still no jeans. I have emailed the company twice and received no response, so had no choice but to initiate a charge back via American Express. If you’re considering ordering from this place, I’d suggest you do it with a credit card so you can easily reverse the charge if needed.

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 3 pairs of Jeans totalling £135…

Ordered 3 pairs of Jeans totalling £135 after online discount applied. Been over a week now and nothing has arrived.
Emailed twice, no response.
Very strange as Iv used them a few times before, spending more and always got what I ordered. Will obv be the last time now seeing as Iv not received what i purchased.

September 21, 2025
Unprompted review
Rated 1 out of 5 stars

Slim Jean 2.0 leg length

Slim Jean 2.0 leg length is inconsistent by 1 to 1.5 inches between their colours. Their size guides don’t cover this though, so be aware, they won’t cover the postal costs for the manufacture error.

If a colour happens to shorten the leg length by 1-1.5 inches, the products should be made that much longer to cover the shrinkage. Customers shouldn’t have to cover the costs for your cheap labour manufacturing inconsistencies.

September 7, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered shoes

Ordered shoes, wrong size arrived when sent back for exchange, no confirmation email, no response they just kept the money and no response or contact.. avoid if you can they operate dodgy…

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered products with 1-2 working days…

Ordered products with 1-2 working days delivery. After five days products not even dispatched. Contacted seller, they got back to me 3 days later to say they had to restock, would I be happy to have them shipped out now 10 days later. I said no, refund! They are clearly taking peoples money and then ordering their products which means the delivery date is never going to be correct. This is my experience anyway. Won’t be using this company again ever.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

First Time Buyer & Will Be Buying Again!

I have seen and heard of Legend London all across and all over my social media and decided to take a chance and see what it's all about.

I have to say, I have been left incredibly impressed by the extreme quality and comfort of both pairs of jeans I have purchased. They fit perfectly, and I was hesitant to try slim fit in thinking that they might not fit as well as Carpenters fit, but low and behold equally happy with both purchases altogether.

I will certainly be coming back again for further purchases within the near future. Highly recommended!

Thanks guys!

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered two pairs of Jeans at £55 each…

Ordered two pairs of Jeans at £55 each on 16th Sep, paid delivery for them to arrive in 1-2 days. Now a week later and still no delivery. I have emailed them and used the contact form on their website and not even a reply. Terrible customer service

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

They took my money now they ignore all…

They took my money now they ignore all my emails, i even payed £6.99 for dpd next day as it was a gift but now its 5 days later and the day i needed it for is tomorrow and it hasnt even shipped? They just leave you in the dark and honestly i just believe its a scam at this point, i wouldnt advise anyone to buy anything ever from this ripoff merchant because i wont im so annoyed! Avoid! Avoid! Avoid!!!!!

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking experience

I ordered a pair of jeans on 7th September for a birthday gift. The delivery was advertised as 1–2 days with Royal Mail, leaving plenty of time before the 14th. It’s now 23rd September and not only have the jeans still not arrived, but I’ve had zero communication from this company.

I left a 1-star review yesterday due to the complete silence, and even gave them another chance after their bot promised a response within 24–48 hours. I waited 48 hours (excluding the weekend) and still nothing. No tracking information, no explanation, no refund – just ignored completely.

This is terrible service. If you value your money, time, or sanity, do yourself a favour and avoid this company. They are quick to take your order but vanish the moment there’s a problem. I will never order from them again, and I strongly advise others not to risk it either.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

ordered 2 pairs of trousers did not…

ordered 2 pairs of trousers did not receive them been trying to contact them no reply off them there phone number does not work so you cant speak to them i have sent messages no reply off them left my phone number no one phoned me back any help of any one how to speak to them

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality import (drop shipping)

Purchased a pair of skinny jeans on sale for £30. The discounted price is way too much money for this rubbish! Paper thin. Started pulling after a week and has zero shape. Absolutley reeked of glue. Almost exactly the same as a pair I purchased off aliexpress for a laugh. Those were £8. They just slapped a badge on it and passed it as a lable. Don't waist your time.

September 15, 2025
Unprompted review

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