Michael Chapman

Review for London Legend

Absolutely fraudulent and untrustworthy! This is my second attempt to return multiple items to London Legend. The first attempt ended with the items being sent back to me, and after they provided a new return address, the items have finally been delivered. However, despite confirmation of delivery from Royal Mail track and trace since Tuesday, I still have not received any confirmation or refund for the £244 outstanding. Attempts to contact them have been completely ignored. This retailer is a scam, and I strongly advise everyone to steer clear.

My experience with this website was nothing short of a disaster. While the items arrived in about five days, the return process was a nightmare. I paid £7.50 for a return via Royal Mail, only to have the parcel sent back to me with a note that the address didn’t exist. This was despite using the QR code from their own website. I reached out multiple times and got absolutely no response. Now I’ve had to involve my credit card company to sort this out. This level of customer service is absolutely unacceptable. I would strongly advise against using this company.

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I recently had my kitchen renovated by Rhino Kitchens, and the experience was fantastic from start to finish. They managed the entire project seamlessly, handling all the electrics, plumbing, and tiling, as well as fitting the granite worktops. The team was professional, the communication was clear, and the project was completed right on schedule. The quality of the work is outstanding, and my new kitchen looks amazing. I’d give them a solid five stars and would definitely recommend

Iwanted to take a moment to express my sincere gratitude for the prompt resolution of my recent issue. I truly appreciate the way your team handled everything, and I’m delighted to have my concerns addressed so efficiently. I’m especially thankful for restoring my €844 balance.

Thank you ever so much for your excellent customer service.

Best regards,
Mike