Peter Boyle

I ordered 3 T-Shirts from the Legend London website. Unfortunately there was a slight manufacturing error with one of them which made one of the sleeves quite tight. This isn't something you would notice by looking at the T-Shirt without trying it on to see the fit and manufacturing errors happen so don't think it is a QC issue.

I reached out to Legend London's support team using the email address on their website and they responded next day to help resolve the issue. They ended up giving me the option in how my issue was resolved and issued me a gift card to cover the cost of the defective product.

Very happy with the customer service experience and the overall quality of the products. As I said, manufacturing errors happen and this one was extremely difficult to notice without trying on the T-Shirt so I don't blame them for this one slipping through the cracks.

I ordered the new 16 inch M1 Max MacBook Pro (32gb unified memory, 1TB ssd) on 02/11/2021 with an expected delivery/dispatch time of 36 WORKING days (doesnt specify working days on the site). It is now currently 21/12/2021 (one day off the quoted 36 working day timeframe) and I have not had a single update to even say I wont be getting it on time.

The support email is a joke. They copy and paste the same email as soon as they see "MacBook" in the email. I genuinely wouldnt be surprised if this was a computer generated response at this point. I emailed asking whats going on and will my order be delayed and my email was completely ignored and I was sent the same response as usual.

At this point I've waited near 2 months for my MacBook. If I ordered from anywhere else I would have had it a long time ago. Really not worth the £200-300 savings you are getting. Save yourself the stress and go buy from apple or another reputable retailer.

Im now stuck in a position where I can continue to wait for Edustore HOPEFULLY fulfilling my order or I can cancel, wait 10 WORKING days for a refund, and then order from apple and wait another month to a month and a half...

Will never buy from Edustore again. This has been a horrendous experience.

UPDATE:
I asked for a refund after they told me via the support email that Apple haven't given them a delivery date yet... How a company can quote 36 (working) days when they haven't even got an expected arrival date for stock is beyond me. The only positive thing about my experience is the refund only took 1-2 days to get the money back. I will however be waiting till 20th-27th January to get it from Apple so im still really annoyed.

People saying that others arent the smartest for being annoyed that the macbooks haven't shipped have no idea what everyones mad about. This company quoted 36 days delivery, which turned into 36 working days, which is now according to the edustore support also false as they have no expected date to receive the stock from Apple. If its going to take a long time, just say instead of guessing and disappointing customers.

I have no complaints. I got my 80,000 coins after playing 1 game.