Legend London Reviews 5,265

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the high quality of the clothes, especially the jeans and t-shirts, highlighting the comfortable fit and stylish designs. Consumers are particularly satisfied with the carpenter jeans. However, experiences with orders and delivery services are mixed, with a low consensus among reviewers. Some customers have reported issues with their orders, such as incorrect sizes or missing items, and encountered problems with delivery. On the other hand, the customer service receives generally positive feedback, with reviewers noting the team's responsiveness and helpfulness in resolving issues. Some consumers have difficulties in contacting the business.

Based on these reviews

Rated 3 out of 5 stars

Can't make a review on product, since I never received it. After 3 and a half weeks product had still not shipped. I will give them credit as far as them responding to emails, and promptly canceling o... See more

Rated 2 out of 5 stars

My first purchase delivery was tardy and long but products were great. This second purchase it’s taken over two months back and forth from Legend asking for patiensnd DHL referring they item is awaiti... See more

Rated 2 out of 5 stars

I do like the look of the clothing range, however after numerous emails and trying to contact them on social media, it’s impossible to get an answer from them regarding a size guide. All you see is... See more

Company replied

Rated 2 out of 5 stars

Have bought from Legend London in the past and been impressed but I was disappointed with my most recent purchase. Needed an oversized t-shirt for my recent holiday and already had one from Legend Lon... See more

Company replied

Rated 5 out of 5 stars

I had a problem with my order because the product was already sold out the day after I placed it. After contacting the Legend London team, they issued a voucher as an alternative. The matter was resol... See more

Rated 5 out of 5 stars

Loved the collections and the fitting. I would rate it 4/5 for the dresses and 5/5 for the trust they have built. I had to return few orders due to size difference and few had refunds. They were very... See more

Rated 5 out of 5 stars

Excellent product and customer service. There were issues with my delivery while I was overseas, customs issues. Legend London resolved everything swiftly. I couldn't have asked for better customer se... See more

Rated 5 out of 5 stars

First time buyer- I saw the jeans in an ad and honestly I was skeptical at first, so I just ordered one pair. Once those arrived, I immediately bought 2 more colors. They look great, fit perfectly and... See more

Rated 5 out of 5 stars

Excellent clothes, jeans are fantastic and really show off your legs if you’re a gym goer. T shirts are amazing, tight around the arms and neck but loose around the stomach 👌 Brilliant for both casua... See more

Rated 5 out of 5 stars

Outstanding customer service!! I accidentally ordered the wrong size item. The customer service team went out of there way to help resolve my issue, they fixed the problem and kept me up to date in th... See more

Rated 5 out of 5 stars

There was a order error on my order where door number was removed so royal mail couldnt deliver my order. the team at Legend London were so helpful. very responsive, very polite and fixed my issue qui... See more

Rated 5 out of 5 stars

Lost a lot of weight this year and bought loads of things from this company while updating my wardrobe. Got about 10 pairs of Jeans, 5 sets of trousers and chinos, 5 pairs of shorts, lost count... See more

Company replied

Rated 5 out of 5 stars

Legendary customer service, had a small issue with an item and was dealt with within seconds. Delivery times are second to none, garment quality is of the highest standard. Will definitely be reco... See more

Rated 5 out of 5 stars

Great quality and great fitting clothes (especially the slim fit jeans). Clothes are always very nicely packaged and delivery is always very quick. I did receive a pair of jeans, which were the wro... See more

Rated 5 out of 5 stars

I have ordered from legend london a few times now and they always deliver. Fantastic fit and top notch quality for the money, always got deals on too. I had an issue with a pair or trousers i baught,... See more

Rated 5 out of 5 stars

I had to change my order to a different size after I had bought the item which couldn’t have been easier with one simple email , it’s always great when you deal with a professional company let alon... See more

Rated 5 out of 5 stars

Ordered 2 over shirts, quick delivery and I like the fit & look of the items. Small issue as with one of the shirts was handled professionally by the team and resolved within 24 hours. Really... See more

Rated 5 out of 5 stars

Great shopping experience with LEGEND, loved the fit and quality of this brand. (I brought carpenter jeans). On one occasion I needed to contact customer services, who dealt with me quickly, no messin... See more

Rated 5 out of 5 stars

Always wary from ordering online, but Legend London have been absolutely excellent! Ordered three T shirts in large but I felt they were a bit small. I did the returns on their online portal to replac... See more

Rated 5 out of 5 stars

After a hick up with my delivery I emailed the customer support who resolved the problem immediately, my order arrived from the UK to Australia in 5 days! The customer service was very good but no way... See more

Rated 5 out of 5 stars

Great quality clothes, always pleased with my order. Have ordered a few tshirts and a pair of jeans, and have always been happy with the items. On the one occasion I had an issue, customer service was... See more

Rated 5 out of 5 stars

London Legend delivered! The jeans were exactly like the pics—fit perfect and felt top quality. I usually struggle finding jeans that actually look as good in real life, but these hit the mark. Fast d... See more

Rated 5 out of 5 stars

First time buyer. Definitely skeptical at first. Everywhere you look the physical stores are disappearing from our city's and trustworthy internet stores are hard to find. Now to the jeans. I order... See more

Rated 5 out of 5 stars

I’ve used Legend London for some time now, personally buying the plain basic T’s, the fit and quality on them are great, they are my go to brand now for them. Customer service is great, always respond... See more

Rated 5 out of 5 stars

I love the style and fit of the London Legend jeans. I had an issue with the dye on a pair of the dark grey jeans. I contacted London Legend to let them know of my issue. They promptly got bac... See more

Rated 5 out of 5 stars

Received my order and I am very happy with the fit and feel of the item will definitely order again.

Rated 5 out of 5 stars

I entered the wrong address on my order, the customer service team was great in resolving this issue for me. They sent out my order to the right address as soon as they received the product back.

Company replied

Rated 5 out of 5 stars

I ordered 3 T-Shirts from the Legend London website. Unfortunately there was a slight manufacturing error with one of them which made one of the sleeves quite tight. This isn't something you would... See more

Rated 5 out of 5 stars

My “go to” shop for jeans for the last two years. Great variety of styles & fit me perfectly & look insanely sharp on me. Customer care is helpful & eager to respond/help if needed.

Rated 5 out of 5 stars

Highly recommend! The package arrived really quickly with tracking available. The clothes are great quality and the customer service was super helpful.

Rated 5 out of 5 stars

After appearing on my socials a number of times, I was finally compelled to order some trousers as was indeed of a pair. Superb quality and great feel but slight order issues which was resolved quickl... See more

Rated 5 out of 5 stars

Bought the overshirt in a few colours and the quality and fit are superb, my order came very quickly within a few days and I would highly recommend this company as ive ordered from them before. Overal... See more

Rated 5 out of 5 stars

I ordered a t-shirt online and ran into a small issue with my order. I reached out to customer service, and I was pleasantly surprised by how quickly and efficiently they handled everything. The resp... See more

Rated 5 out of 5 stars

I have seen and heard of Legend London all across and all over my social media and decided to take a chance and see what it's all about. I have to say, I have been left incredibly impressed by... See more

Rated 5 out of 5 stars

10* I’ve had the best experience with this brand the email I received was such a good and heart felt and I felt appreciated witch was nice,my order was quick and true to size I absolutely love them a... See more

Rated 5 out of 5 stars

Seriously the jeans for me best in the business. You can pay fortunes and not get a better pair. Same goes for the T-shirts quality. Returns service easy and professional clear communication. Easy str... See more

Rated 5 out of 5 stars

I have ordered from them a few times. The finish and quality of the clothing is fantastic, really happy with how they fit and feel. Their customer service is also excellent, prompt and polite. Highly... See more

Rated 5 out of 5 stars

Every time Legend are on top of their game. I get e everything I order and everything is exactly as the pics on their website. Quality of material is top notch and very, very comfortable. The carpente... See more

Rated 5 out of 5 stars

Ordered twice from this website. Nice quality and good looking tees. Customer service is top notch, answering emails quickly and very helpful. Will definitely order again after my positive experiences... See more

Rated 5 out of 5 stars

Very helpful customer service with quick turn around time. Same for the delivery items arrived before stated.great looking products, comfy fit.

Rated 5 out of 5 stars

Great customer service they were friendly, responsive, and made sure everything was sorted without any hassle. It’s rare to find an online store that combines great products with such reliable service... See more

Rated 5 out of 5 stars

Ordered 12 shirts from them ! High quality thick material! Love them. Only issue is that depending on the color of shirt the fit is different. Other than that they are great and customer service is ph... See more

Rated 5 out of 5 stars

The quality of the clothes is excellent, and the tailoring is spot on. Delivery was smooth, and overall I’m very satisfied. Great value for the price

Rated 5 out of 5 stars
Verified

Great stylish clothes at good prices. I recently purchased a bunch of stuff from their linen collection, and I was impressed with both the fit and the overall design, far superior to any of the altern... See more

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Company details

  1. Men's Clothing Store

Written by the company

We are a London-based fashion brand specialising in contemporary clothing tailored for individuals with an active lifestyle. At Legend, our design philosophy revolves around three key elements: being fashion-forward, offering an impeccable fit enhancing the musculature shape, and providing unparalleled comfort that makes you reluctant to part with our garments.


Contact info

3.3

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Like so many others....

Have bought from Legend London before and the quality and fit have been amazing. Now, I've placed a fairly large order and no sign of dispatch yet. No communication whatsoever or response to my email. Going to have to get a chargeback.
Reading reviews on here and recent comments on Instagram show the problem is wide scale and so many others have paid for stuff with no sign of it coming. Such a shame.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling Service

I placed an order with them and immediately realises I'd made a mistake and contacted them 3 times!! Each time the response was automated and that someone will get back to me. Fat chance! 4 Days after I emailed them, I get a reply saying my unwanted order is being dispatched. ARRRRRGH!!!!😩 Now I'll have to pay to return something I never wanted and it's hasn't even left their warehouse yet. The service is just dreadful!!!

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Wrong item & NO COMMUNICATION

Where to even begin so I order a pair of stone washed blue jeans. I received a shipment containing the wrong colour jeans which I get it happens I enquired about this sent pictures of proof you agreed that it is the wrong item. You offered me a refund or exchange as you didn't have the ones I actually ordered so should mark them as out of stock. I requested to exchange it for another colour because fortunately they are decent jeans. Then I proceeded to ship it to you but it got returned to me saying 'addressee gone away' what ever that means. I attempted to follow up multiple times and have no response which i find quite frustrating stuck with an item I didn't order and no communication.

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use

Do not use. They do not accept or acknowledge returns, the returns address given is a false address. Customer services - yes that's a joke - don't want to know by way of zero correspondence after many many emails (no phone number surprise surprise). So essentially they've stolen my £195.00. Avoid.

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t Buy From This company. Be aware when ordering from this…

Be aware when ordering from this company, if there are any issues then don’t expect a response.

My order has been delays for almost 2 weeks now, had some response from support and being told different items were out of stock, then when requesting the refund that they offered. Have no gone silent with no response.

Don’t not buy.

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Legend London is a SCAM

Same experience as many on here. You buy something, they arrive (if you're lucky), and if they don't fit you send them back for a replacement size. They give you a return address in Derby. A few days later the Royal Mail returns the item saying 'addressee gone away'. London Legend ceases communication with you and keeps your money. Meanwhile, company owner Arab Bazzy flaunts his wealth on his IG profile, driving his Ferarri around in Dubai - wealth earned from this fraudulent business

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

What a terrible company

What a terrible company. I ordered many weeks ago and still not received the order. After contacting them they emailed me within a hour saying there had been a delay and what I wanted todo, I’ve asked for an immediate refund and they have still contacted me back now 4 days later. Amazing they have so much social media presence but such support terrible service. Do not order from this company .

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Returned items returned to sender

Unfortunately, a returns parcel for some wrong size jeans was returned back to me (saying address gone away). I emailed support to ask what I should do, after 3 days I got a vague email back offering no advice or support and then no reply ever since, I suspect we will see more reviews stating this problem. Be very aware of this company.

I will be contacting my bank to reverse the payment as the shirt was defective also.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Ignored emails - scammers


Subject: Follow-Up: Refund Request for Returned Item – Order #4105362

Dear Legend London Team,

I hope you are well. I am contacting you regarding my return for Order #4105362 (Carpenter Jeans – £55), which I sent back on 1st September using your returns portal and the barcode you provided (0T461149987GB).

Your portal confirmed that the item was on its way back to you, which indicates that I used the correct return label. However, I have not yet received my refund, and it has now been over a month since the return was sent.

When I reached out previously, I was advised to make a claim with Royal Mail. After speaking directly with Royal Mail, I was informed that because the return was created through your portal and the barcode was issued by Legend London, any claim must be made by your company as the sender — not by me as the customer.

I have since discovered that the address linked to the return barcode does not appear to exist, which may explain why the parcel has not been delivered. This suggests there may have been an error with the return label generated through your system.

I have done everything required on my end, including returning the item using your provided method and paying the postage. I would therefore be very grateful if you could review this matter and issue a refund of £55 for the returned item as soon as possible.

I understand that mistakes can happen, and I appreciate your time and assistance in resolving this. Please let me know if you need any additional information from me to help move things forward.

Thank you for your attention to this matter. I look forward to your reply.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Jeans ruined after one wash.

I bought a dark pair of jeans, wore them a few times, washed them along with other denim items, and these jeans came out with permanent faded/white streaks all across the jeans.

Wouldnt expect this to happen after a single wash and they are no longer suitable to wear.

Ive contacted customer service, but absed on the other reviews, I fear I won't get any meaningful resolution/response to this issue.

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

Do not use this company! Ordered trousers on the friday at 12.30 (before their 1.30 cut off for next day delivery) paid for next day delivery. Didnt arrive saturday, sent email to company as there is no other way of contacting them. No reply, sent several more emails as my package didnt arrive until the following Thursday nearly a week late. Have emailed on 4 occasions and never had a response and have never recieved a refund for my postage fee. DONT USE.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Paid for Saturday service a day before…

Paid for Saturday service a day before Friday deadline and nothing came. A week on nearly and nothing has come no correspondence either. Emailed twice but no replies. Better alternatives out there with better customer service.

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Can't return & no response!

Ordered items and returned via their portal yet Royal Mail cannot deliver and items are being returned as recipient is no longer at the address.

No reply from company! Shocking service

September 30, 2025
Unprompted review

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