Can't make a review on product, since I never received it. After 3 and a half weeks product had still not shipped. I will give them credit as far as them responding to emails, and promptly canceling o... See more
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Review summary
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Company details
Written by the company
We are a London-based fashion brand specialising in contemporary clothing tailored for individuals with an active lifestyle. At Legend, our design philosophy revolves around three key elements: being fashion-forward, offering an impeccable fit enhancing the musculature shape, and providing unparalleled comfort that makes you reluctant to part with our garments.
Contact info
Cairnfield Avenue, NW27PJ, London, United Kingdom
- support@legendlondon.co
- www.legendlondon.co
Replied to 72% of negative reviews
Typically replies within 1 week
Like so many others....
Have bought from Legend London before and the quality and fit have been amazing. Now, I've placed a fairly large order and no sign of dispatch yet. No communication whatsoever or response to my email. Going to have to get a chargeback.
Reading reviews on here and recent comments on Instagram show the problem is wide scale and so many others have paid for stuff with no sign of it coming. Such a shame.
Appalling Service
I placed an order with them and immediately realises I'd made a mistake and contacted them 3 times!! Each time the response was automated and that someone will get back to me. Fat chance! 4 Days after I emailed them, I get a reply saying my unwanted order is being dispatched. ARRRRRGH!!!!😩 Now I'll have to pay to return something I never wanted and it's hasn't even left their warehouse yet. The service is just dreadful!!!
Wrong item & NO COMMUNICATION
Where to even begin so I order a pair of stone washed blue jeans. I received a shipment containing the wrong colour jeans which I get it happens I enquired about this sent pictures of proof you agreed that it is the wrong item. You offered me a refund or exchange as you didn't have the ones I actually ordered so should mark them as out of stock. I requested to exchange it for another colour because fortunately they are decent jeans. Then I proceeded to ship it to you but it got returned to me saying 'addressee gone away' what ever that means. I attempted to follow up multiple times and have no response which i find quite frustrating stuck with an item I didn't order and no communication.
Do not use
Do not use. They do not accept or acknowledge returns, the returns address given is a false address. Customer services - yes that's a joke - don't want to know by way of zero correspondence after many many emails (no phone number surprise surprise). So essentially they've stolen my £195.00. Avoid.
2 weeks and still waiting for delivery…
2 weeks and still waiting for delivery . Asked for refund and avoiding refunding me. I have used many social media based clothing companies and never had such a bad experience. Avoid using
Don’t Buy From This company. Be aware when ordering from this…
Be aware when ordering from this company, if there are any issues then don’t expect a response.
My order has been delays for almost 2 weeks now, had some response from support and being told different items were out of stock, then when requesting the refund that they offered. Have no gone silent with no response.
Don’t not buy.
Legend London is a SCAM
Same experience as many on here. You buy something, they arrive (if you're lucky), and if they don't fit you send them back for a replacement size. They give you a return address in Derby. A few days later the Royal Mail returns the item saying 'addressee gone away'. London Legend ceases communication with you and keeps your money. Meanwhile, company owner Arab Bazzy flaunts his wealth on his IG profile, driving his Ferarri around in Dubai - wealth earned from this fraudulent business
Good service and very good clothing!
Good service and very good clothing!
What a terrible company
What a terrible company. I ordered many weeks ago and still not received the order. After contacting them they emailed me within a hour saying there had been a delay and what I wanted todo, I’ve asked for an immediate refund and they have still contacted me back now 4 days later. Amazing they have so much social media presence but such support terrible service. Do not order from this company .
Returned items returned to sender
Unfortunately, a returns parcel for some wrong size jeans was returned back to me (saying address gone away). I emailed support to ask what I should do, after 3 days I got a vague email back offering no advice or support and then no reply ever since, I suspect we will see more reviews stating this problem. Be very aware of this company.
I will be contacting my bank to reverse the payment as the shirt was defective also.
Ignored emails - scammers
Subject: Follow-Up: Refund Request for Returned Item – Order #4105362
Dear Legend London Team,
I hope you are well. I am contacting you regarding my return for Order #4105362 (Carpenter Jeans – £55), which I sent back on 1st September using your returns portal and the barcode you provided (0T461149987GB).
Your portal confirmed that the item was on its way back to you, which indicates that I used the correct return label. However, I have not yet received my refund, and it has now been over a month since the return was sent.
When I reached out previously, I was advised to make a claim with Royal Mail. After speaking directly with Royal Mail, I was informed that because the return was created through your portal and the barcode was issued by Legend London, any claim must be made by your company as the sender — not by me as the customer.
I have since discovered that the address linked to the return barcode does not appear to exist, which may explain why the parcel has not been delivered. This suggests there may have been an error with the return label generated through your system.
I have done everything required on my end, including returning the item using your provided method and paying the postage. I would therefore be very grateful if you could review this matter and issue a refund of £55 for the returned item as soon as possible.
I understand that mistakes can happen, and I appreciate your time and assistance in resolving this. Please let me know if you need any additional information from me to help move things forward.
Thank you for your attention to this matter. I look forward to your reply.
Only way to seem to get a tone is to…
Only way to seem to get a response is to leave a review here , where is my refund for 484745 3-5 days it’s been 8 days now give me my money you garbage company
Jeans ruined after one wash.
I bought a dark pair of jeans, wore them a few times, washed them along with other denim items, and these jeans came out with permanent faded/white streaks all across the jeans.
Wouldnt expect this to happen after a single wash and they are no longer suitable to wear.
Ive contacted customer service, but absed on the other reviews, I fear I won't get any meaningful resolution/response to this issue.
DO NOT USE THIS COMPANY
Do not use this company! Ordered trousers on the friday at 12.30 (before their 1.30 cut off for next day delivery) paid for next day delivery. Didnt arrive saturday, sent email to company as there is no other way of contacting them. No reply, sent several more emails as my package didnt arrive until the following Thursday nearly a week late. Have emailed on 4 occasions and never had a response and have never recieved a refund for my postage fee. DONT USE.
Paid for Saturday service a day before…
Paid for Saturday service a day before Friday deadline and nothing came. A week on nearly and nothing has come no correspondence either. Emailed twice but no replies. Better alternatives out there with better customer service.
Can't return & no response!
Ordered items and returned via their portal yet Royal Mail cannot deliver and items are being returned as recipient is no longer at the address.
No reply from company! Shocking service
I ordered a pair of jeans on the 23rd…
I ordered a pair of jeans on the 23rd of September and I have not received them and sent them 2 emails and no response
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