Legend London Reviews 5,265

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the high quality of the clothes, especially the jeans and t-shirts, highlighting the comfortable fit and stylish designs. Consumers are particularly satisfied with the carpenter jeans. However, experiences with orders and delivery services are mixed, with a low consensus among reviewers. Some customers have reported issues with their orders, such as incorrect sizes or missing items, and encountered problems with delivery. On the other hand, the customer service receives generally positive feedback, with reviewers noting the team's responsiveness and helpfulness in resolving issues. Some consumers have difficulties in contacting the business.

Based on these reviews

Rated 3 out of 5 stars

Can't make a review on product, since I never received it. After 3 and a half weeks product had still not shipped. I will give them credit as far as them responding to emails, and promptly canceling o... See more

Rated 2 out of 5 stars

My first purchase delivery was tardy and long but products were great. This second purchase it’s taken over two months back and forth from Legend asking for patiensnd DHL referring they item is awaiti... See more

Rated 2 out of 5 stars

I do like the look of the clothing range, however after numerous emails and trying to contact them on social media, it’s impossible to get an answer from them regarding a size guide. All you see is... See more

Company replied

Rated 2 out of 5 stars

Have bought from Legend London in the past and been impressed but I was disappointed with my most recent purchase. Needed an oversized t-shirt for my recent holiday and already had one from Legend Lon... See more

Company replied

Rated 5 out of 5 stars

I had a problem with my order because the product was already sold out the day after I placed it. After contacting the Legend London team, they issued a voucher as an alternative. The matter was resol... See more

Rated 5 out of 5 stars

Loved the collections and the fitting. I would rate it 4/5 for the dresses and 5/5 for the trust they have built. I had to return few orders due to size difference and few had refunds. They were very... See more

Rated 5 out of 5 stars

Excellent product and customer service. There were issues with my delivery while I was overseas, customs issues. Legend London resolved everything swiftly. I couldn't have asked for better customer se... See more

Rated 5 out of 5 stars

First time buyer- I saw the jeans in an ad and honestly I was skeptical at first, so I just ordered one pair. Once those arrived, I immediately bought 2 more colors. They look great, fit perfectly and... See more

Rated 5 out of 5 stars

Excellent clothes, jeans are fantastic and really show off your legs if you’re a gym goer. T shirts are amazing, tight around the arms and neck but loose around the stomach 👌 Brilliant for both casua... See more

Rated 5 out of 5 stars

Outstanding customer service!! I accidentally ordered the wrong size item. The customer service team went out of there way to help resolve my issue, they fixed the problem and kept me up to date in th... See more

Rated 5 out of 5 stars

There was a order error on my order where door number was removed so royal mail couldnt deliver my order. the team at Legend London were so helpful. very responsive, very polite and fixed my issue qui... See more

Rated 5 out of 5 stars

Lost a lot of weight this year and bought loads of things from this company while updating my wardrobe. Got about 10 pairs of Jeans, 5 sets of trousers and chinos, 5 pairs of shorts, lost count... See more

Company replied

Rated 5 out of 5 stars

Legendary customer service, had a small issue with an item and was dealt with within seconds. Delivery times are second to none, garment quality is of the highest standard. Will definitely be reco... See more

Rated 5 out of 5 stars

Great quality and great fitting clothes (especially the slim fit jeans). Clothes are always very nicely packaged and delivery is always very quick. I did receive a pair of jeans, which were the wro... See more

Rated 5 out of 5 stars

I have ordered from legend london a few times now and they always deliver. Fantastic fit and top notch quality for the money, always got deals on too. I had an issue with a pair or trousers i baught,... See more

Rated 5 out of 5 stars

I had to change my order to a different size after I had bought the item which couldn’t have been easier with one simple email , it’s always great when you deal with a professional company let alon... See more

Rated 5 out of 5 stars

Ordered 2 over shirts, quick delivery and I like the fit & look of the items. Small issue as with one of the shirts was handled professionally by the team and resolved within 24 hours. Really... See more

Rated 5 out of 5 stars

Great shopping experience with LEGEND, loved the fit and quality of this brand. (I brought carpenter jeans). On one occasion I needed to contact customer services, who dealt with me quickly, no messin... See more

Rated 5 out of 5 stars

Always wary from ordering online, but Legend London have been absolutely excellent! Ordered three T shirts in large but I felt they were a bit small. I did the returns on their online portal to replac... See more

Rated 5 out of 5 stars

After a hick up with my delivery I emailed the customer support who resolved the problem immediately, my order arrived from the UK to Australia in 5 days! The customer service was very good but no way... See more

Rated 5 out of 5 stars

Great quality clothes, always pleased with my order. Have ordered a few tshirts and a pair of jeans, and have always been happy with the items. On the one occasion I had an issue, customer service was... See more

Rated 5 out of 5 stars

London Legend delivered! The jeans were exactly like the pics—fit perfect and felt top quality. I usually struggle finding jeans that actually look as good in real life, but these hit the mark. Fast d... See more

Rated 5 out of 5 stars

First time buyer. Definitely skeptical at first. Everywhere you look the physical stores are disappearing from our city's and trustworthy internet stores are hard to find. Now to the jeans. I order... See more

Rated 5 out of 5 stars

I’ve used Legend London for some time now, personally buying the plain basic T’s, the fit and quality on them are great, they are my go to brand now for them. Customer service is great, always respond... See more

Rated 5 out of 5 stars

I love the style and fit of the London Legend jeans. I had an issue with the dye on a pair of the dark grey jeans. I contacted London Legend to let them know of my issue. They promptly got bac... See more

Rated 5 out of 5 stars

Received my order and I am very happy with the fit and feel of the item will definitely order again.

Rated 5 out of 5 stars

I entered the wrong address on my order, the customer service team was great in resolving this issue for me. They sent out my order to the right address as soon as they received the product back.

Company replied

Rated 5 out of 5 stars

I ordered 3 T-Shirts from the Legend London website. Unfortunately there was a slight manufacturing error with one of them which made one of the sleeves quite tight. This isn't something you would... See more

Rated 5 out of 5 stars

My “go to” shop for jeans for the last two years. Great variety of styles & fit me perfectly & look insanely sharp on me. Customer care is helpful & eager to respond/help if needed.

Rated 5 out of 5 stars

Highly recommend! The package arrived really quickly with tracking available. The clothes are great quality and the customer service was super helpful.

Rated 5 out of 5 stars

After appearing on my socials a number of times, I was finally compelled to order some trousers as was indeed of a pair. Superb quality and great feel but slight order issues which was resolved quickl... See more

Rated 5 out of 5 stars

Bought the overshirt in a few colours and the quality and fit are superb, my order came very quickly within a few days and I would highly recommend this company as ive ordered from them before. Overal... See more

Rated 5 out of 5 stars

I ordered a t-shirt online and ran into a small issue with my order. I reached out to customer service, and I was pleasantly surprised by how quickly and efficiently they handled everything. The resp... See more

Rated 5 out of 5 stars

I have seen and heard of Legend London all across and all over my social media and decided to take a chance and see what it's all about. I have to say, I have been left incredibly impressed by... See more

Rated 5 out of 5 stars

10* I’ve had the best experience with this brand the email I received was such a good and heart felt and I felt appreciated witch was nice,my order was quick and true to size I absolutely love them a... See more

Rated 5 out of 5 stars

Seriously the jeans for me best in the business. You can pay fortunes and not get a better pair. Same goes for the T-shirts quality. Returns service easy and professional clear communication. Easy str... See more

Rated 5 out of 5 stars

I have ordered from them a few times. The finish and quality of the clothing is fantastic, really happy with how they fit and feel. Their customer service is also excellent, prompt and polite. Highly... See more

Rated 5 out of 5 stars

Every time Legend are on top of their game. I get e everything I order and everything is exactly as the pics on their website. Quality of material is top notch and very, very comfortable. The carpente... See more

Rated 5 out of 5 stars

Ordered twice from this website. Nice quality and good looking tees. Customer service is top notch, answering emails quickly and very helpful. Will definitely order again after my positive experiences... See more

Rated 5 out of 5 stars

Very helpful customer service with quick turn around time. Same for the delivery items arrived before stated.great looking products, comfy fit.

Rated 5 out of 5 stars

Great customer service they were friendly, responsive, and made sure everything was sorted without any hassle. It’s rare to find an online store that combines great products with such reliable service... See more

Rated 5 out of 5 stars

Ordered 12 shirts from them ! High quality thick material! Love them. Only issue is that depending on the color of shirt the fit is different. Other than that they are great and customer service is ph... See more

Rated 5 out of 5 stars

The quality of the clothes is excellent, and the tailoring is spot on. Delivery was smooth, and overall I’m very satisfied. Great value for the price

Rated 5 out of 5 stars
Verified

Great stylish clothes at good prices. I recently purchased a bunch of stuff from their linen collection, and I was impressed with both the fit and the overall design, far superior to any of the altern... See more

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Company details

  1. Men's Clothing Store

Written by the company

We are a London-based fashion brand specialising in contemporary clothing tailored for individuals with an active lifestyle. At Legend, our design philosophy revolves around three key elements: being fashion-forward, offering an impeccable fit enhancing the musculature shape, and providing unparalleled comfort that makes you reluctant to part with our garments.


Contact info

3.3

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
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1-star

Replied to 72% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

I had to change my order to a…

I had to change my order to a different size after I had bought the item which couldn’t have been easier with one simple email , it’s always great when
you deal with a professional company let alone how good the products are
Very happy indeed

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID !!!

AVOID !!!! I ordered a pair of jeans and waited for dispatch details, nothing, then got an email saying out of stock, went back on to their site, still saying in stock, taking peoples money then offering vouchers!!! Still no refund, no response!!! nothing rip off merchants! The company are in Birmingham probably working out of a garage!!! Absolutely useless !! I was told 2 days ago stock was in… Ive sent several emails messages, Im fed up and you still have my money and Ive no idea what is happening

September 14, 2025
Unprompted review
Legend London logo

Reply from Legend London

Hi Pete!

We're truly sorry to hear about your experience.

We completely understand your frustration regarding the delay and stock issue. In rare cases, our stock levels may not update in real-time, especially during high-demand periods, and we sincerely apologise if this caused confusion.

Please be assured that we do not intentionally take payments for out-of-stock items, and we never issue store credit without offering a refund option first. If you’ve not yet received your refund, we’d like to investigate and resolve this immediately.

Please contact us at support@legendlondon.co with "Trustpilot" as the email subject, so we can look into this as a priority. We hope to have the chance to turn this experience around for you.

Rated 5 out of 5 stars

Awesome products and service

I had a problem with my order because the product was already sold out the day after I placed it. After contacting the Legend London team, they issued a voucher as an alternative. The matter was resolved to my satisfaction. Thank you very much to Legend London for their quick and helpful assistance! I'm already looking forward to the upcoming Fall/Winter 2025/2026 season. Awesome and great !!!!

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! The package arrived really quickly with tracking available. The clothes are great quality and the customer service was super helpful.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service

Excellent product and customer service. There were issues with my delivery while I was overseas, customs issues. Legend London resolved everything swiftly. I couldn't have asked for better customer service and the product is great quality as well,thanks. Will be back for more.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service!

Outstanding customer service!! I accidentally ordered the wrong size item. The customer service team went out of there way to help resolve my issue, they fixed the problem and kept me up to date in the process. Thanks again and I can’t wait to receive my item.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

I don't believe the positive reviews…

I don't believe the positive reviews here are genuine. Unbelievable bad quality. Who wears stuff like that.

September 4, 2025
Unprompted review
Legend London logo

Reply from Legend London

Hi Pieter!

We’re sorry to hear that you were disappointed with the quality of your order.

Our team works hard to offer styles and quality that our customers love, and while we understand that personal taste can vary, hence, we offer hassle-free returns. We also assure you that all of our reviews—positive or negative—come from genuine customers sharing their honest experiences.

If you need assistance, we’d really appreciate the opportunity to learn more about your concerns. Please feel free to reach out to our customer support team directly, and we’ll do our best to help!

Rated 1 out of 5 stars

Have been waiting 2 weeks

Ordered a pair of jeans ,have been waiting 2 weeks and still not shipped, tried emailing customer service and no reply ,no option to cancel order either ... extremely disappointing service that is just happy to take your money

August 29, 2025
Unprompted review
Legend London logo

Reply from Legend London

Hi there!

We’re very sorry to hear about the delay with your order and completely understand how frustrating this must be.

Once an order is shipped, we are no longer able to cancel it. However, we certainly provide tracking updates and follow-up orders with the courier to keep our customers informed throughout the delivery process.

Please rest assured that our team is actively monitoring your delivery and will continue to follow up until this issue is resolved. You may also email us with the subject line “Trustpilot”, and we will prioritize your case.

Thank you for your patience and understanding 🙏

Rated 1 out of 5 stars

Misleading information

Ordered two pants ( in my normal size)
In clearance sale they arrived but are way too small
By trying to return them the return page says not eligible for return
Contacted customer support and they stated if bought in clearance it is not eligible for return as stated at time of purchase
This was not clearly stated in my point of view and how are customers supposed to know that the size of the product is not correct

September 9, 2025
Unprompted review
Legend London logo

Reply from Legend London

Hi Willempi!

Thank you for taking the time to share your feedback.

We understand how frustrating it can be to receive items that don't fit as expected. While our clearance sale items are marked as final sale and not eligible for return, we do strive to make this as clear as possible on the product page and within our returns policy. That said, we truly value your input and will review how this information is communicated to ensure it's more prominent and easier to understand.

If you have any further concerns or would like us to look into this order again, please don’t hesitate to reach out directly. We're always here to help where we can. Thank you!

Rated 5 out of 5 stars

Whole experience excellent

Seriously the jeans for me best in the business. You can pay fortunes and not get a better pair. Same goes for the T-shirts quality. Returns service easy and professional clear communication. Easy stress free shopping online. Keep up the good work!

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Loved the collections and the fitting

Loved the collections and the fitting. I would rate it 4/5 for the dresses and 5/5 for the trust they have built. I had to return few orders due to size difference and few had refunds. They were very supportive of everything, liked that flexibility and responsiveness. Keep up the great work! Will definitely order more, waiting for more collections.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and fast response times

I ordered 3 T-Shirts from the Legend London website. Unfortunately there was a slight manufacturing error with one of them which made one of the sleeves quite tight. This isn't something you would notice by looking at the T-Shirt without trying it on to see the fit and manufacturing errors happen so don't think it is a QC issue.

I reached out to Legend London's support team using the email address on their website and they responded next day to help resolve the issue. They ended up giving me the option in how my issue was resolved and issued me a gift card to cover the cost of the defective product.

Very happy with the customer service experience and the overall quality of the products. As I said, manufacturing errors happen and this one was extremely difficult to notice without trying on the T-Shirt so I don't blame them for this one slipping through the cracks.

September 8, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Really disappointed with the fitment …

Really disappointed with the fitment and quality of the material.

August 25, 2025
Legend London logo

Reply from Legend London

Hi Kieran!

Thank you for your feedback.

We're really sorry to hear that the fit and material didn’t meet your expectations. You may reach out to our support team at support@legendlondon.co so we can look into this further and see how we can help.

Your input is important to us, and we’ll be taking it into account as we continue to improve our products.

Rated 5 out of 5 stars

Bought the overshirt in a few colours…

Bought the overshirt in a few colours and the quality and fit are superb, my order came very quickly within a few days and I would highly recommend this company as ive ordered from them before. Overall im very happy with everything that I've purchased.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

5* customer service

Ordered 2 over shirts, quick delivery and I like the fit & look of the items.

Small issue as with one of the shirts was handled professionally by the team and resolved within 24 hours.

Really impressed with the quality of the items and the customer service received.

September 4, 2025
Unprompted review

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