Late delivery
I paid for next day delivery and ensured this was completed before the 4pm deadline however, my gift still arrived a day late. Very disappointing.
Reply from Biscuiteers
Hi Rhea,
Thank you for your feedback, we're really sorry to hear you were disappointed with the delivery service.
I completely understand how disappointing that must be, especially if it was intended for a special occasion.
Your parcel was sent with Royal Mail’s Tracked 24 service, which is a fully tracked option and typically very reliable. While the majority of parcels (around 95%) do arrive on the estimated delivery date, there can occasionally be slight delays within the Royal Mail network that are unfortunately outside of our control.
To help manage expectations, we do include the following information at checkout:
"Sent with Royal Mail tracked. Fully tracked service. 95% arrive on estimated delivery date, remaining 5% delivered next day. For guaranteed delivery, select premium courier. Available for delivery Monday–Sunday."
Most of the time, delays are short-lived and parcels arrive the following working day, as I can see your order was.
If there is anything further that I can do for you, please don't hesitate to get back in touch!
Best Wishes,
The Biscuiteers Team X
